Troy portella was great for our new VW lease - Carlaloi19
We purchased a new vw atlas and Troy treated us great and got us a deal that could not be beat. We definitely recommend the dealership and Troy personally. Everyone was honest and straightforward and treated us like family. Don’t hesitate to deal with Flemington VW/Audi and Troy.
Top Reviewed Specialists At This Dealership
A wonderful and unique Automotive shopping experience - FourWheelDriver
Folks, the moment I had arrived I was greeted by so many genuinely friendly Mohegan Lake Audi Employees. The owner took the time time introduce himself and not once was I ever pressured into purchasing. Every floor model was available for me to experience and a full breakdown of each and every car and SUV was described in full detail. My Audi Brand Specialsit, Enis, was a great pleasure to work with and made the “process” not feel like a “process” if you understand what I mean. With all that being said, I encourage you, the reader, to give the folks at Mohegan Lake Audi (and especially Enis) a chance should you be in the market for a Luxurious AutomobIile. Oh and just in case you were wondering, I did score a great price and even greater Audi Elite shopping experience.!
Audi Brand Specialist
Very Pleased with Ian at New Country Audi! - Alexa K.
I purchased my first car with New Country Audi this past week and Ian was extremely helpful both during and after the purchase. He was very patient and professional, keeping open and clear communication throughout the process. He was quick to answer any questions or concerns, no matter what time of day. I highly recommend Ian is you are looking to purchase or lease a car from Audi!
Always A Pleasant Experience - W.L.S.
I have been bringing both of our cars for service to Ray Catena Audi in Freehold since the dealership opened, and also purchased our newest one there. It is an outstanding dealership to work with, both in sales and service. Michael Lopez, our service consultant, is always extremely knowledgeable as well as helpful.
Awesome Dealership!!! - Arianna2018
I live over 1 1/2 hours away in Queens,NY and the reason I travel the distance to make my purchase at this dealership is due to the amazing customer service as well and there unbeatable pricing. I did an extreme study and traveled to 3 Audi dealerships in NY one in CT and no one beats Audi, Toms River I cannot say enough about the VIP treatment I received.
A Most Enjoyable Car-Buying Experience - Jamkid44
For many buying a car can be a very frustrating and intolerable process. That could not be further from the truth at Classic Audi when working with Ivan Boros. The experience is always comfortable and Ivan fights to get his customers the best price. The buying or trading process is seamless and worryfree, a relaxing experience I've failed to find in any other dealership. Customer Service is not just preached it's practiced at Classic Audi. I strongly recommend this dealership and Ivan for anyone ready to have the ultimate driving experience with their very own Audi.
Fantastic Experience, Gorgeous new dealership. A+++ - Jon
Helped a buddy of mine get a lease on what was perhaps the last Black 2018 A4 in the entire region. From the immediate outset, Jonathan Tamburro was willing to work with me, communicated with me continuously throughout the day, and was a real, solid stand-up guy. Absolutely stellar salesman.
We agreed on a great price in the fully loaded A4 via email in a matter of hours. My friend and I immediately hopped in the car to pick up. The dealership is brand new, clean and classy all the way through.
Kurt Hughes in finance quickly got him through the signing and helped guide him through the details and value of AudiCare. My friend was absolutely thrilled.
Thank you guys for an amazingly positive experience!
Terrific Buying Experience - Jrs
Trading in a car and purchasing a new one can often require extreme fortitude. By comparison, my recent experience with Michelle Sabine and the Audi Princeton team was as pleasant as it was straightforward from the initial discussion through the tutorial upon vehicle pick-up. I highly recommend the group.
Master Certified Sales Consultant
Audi Maestro Of Technology
2019 a7 - atraut
Things could not have been better. Thanks Marc and Kevin for expelling all the amazing technology, and putting me into the most exciting car I have ever owned.
Excellent experience as always. - JNYB2626
Excellent dealership. This is my third Audi. They always do right by their customers. I would highly recommend them to a friend or family member.
The Audi Brand Specialist
Audi Q-5 - Ss
Annie and Stan were great. Thanks for making it quick and easy! I’m enjoying the vehicle and hope to use it for years to come. Best regards to Artie.
Professionalism - joeyung
Blanca did not just do her job, she forthright and informed without sounding like she knew it all. She listened to my comments and responded most professionally and helpfully. I did not know if I had a major tune up during my last visit to my dealership, but Blanca suggested the necessary maintenance work for now and then check my invoice. It was simple and on point. It just seemed that she took the extra step and provided me with an option which was appreciated. The job took less than an hour, and I was off to work.
I also like the video/online invoice as it is environmentally friendly and gave me quick access to what done to my car.
Great Service! - ARodriguez
I made the right decision in purchasing the vehicle from Town Audi. Michael made the process as smooth as it can be. Gave me great insight in the vehicle purchased. I was in and out of the dealership in an hour. I recommend Michael to anyone who is looking for a 5 Star experience.
Service that goes the extra mile - harold and jill
I have been servicing my Audis (2005 A6,2015 Q5) since 2006. My experience with their service and John Hansen is another reason why I bought a 2018 Q5 this past month. Over the years he has gained my trust because he is truthful, ethical and goes the extra mile to make sure you get the treatment you expect when buying a fine automobile. I have never had to make a return trip for any service. It has always been done the right way the first time in. Knowing we were leaving for a long trip and my concern over a cooling system/ turbo recall, he went out of his way when he saw me in the dealership to come over and reassure me that it was safe to make the trip. That reassurance meant a lot!
A pleasant experience - Frank/Grace
Renee,our sales person was extremely knowledgeable and was very accomodating in responding to our many questions and definitely knew the ins and outs of the Q5 SUV WE PURCHASED.I would highly recommend Atlantic Audi to anyone.
Rectified - jakeisles
Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my questions quickly no matter how many I had, I would recommend dealing with Victoria for your purchase
Certified VW Sales Consultant
CertifiedVW Sales Consultant
Great experience - Padrinojr
I’m a returning customer and my experience is always top notch. Erik and Ryan were were patient and helpfull. I had an amazing overall experience. I will be back here for my next audi.
Steve Saltz - Ronsaudi
I purchased my Audi Q5 in Late August 2018..... I had a wonderful experience and the service was amazing through the whole process.... I had a little noise when stepping on the brakes... I brought the car back in today there was a small stone in between the rotar and pads. Steve replaced not one but both pads so that they would be even! I’m so thankful and happy for the service I received and for my salesman Steve. Rhonda
Audi Brand Specialist
Second round of excellent experience - KdB
bought my second Audi at Southampton Audi, this time from Tom Channing ( who regrettably is now with Porsche only), as before all over an excellent experience. Love my experience with the Audi service team as well, which made me decide for a second Audi over a Volvo to begin with. Of course, love my new Q5!
Karel de Boer, East Hampton
General Sales Manager
Service like it used to be. - gregscarp
I just want to thank Ms. Cindy Goglia ( service manager) for exemplifying what every auto dealer service department should be like. Every concern is addressed.
Superior Customer Service... - JMJ
I am writing this because I was so impressed with the staff over at Audi of Smithtown. My experience was easy and stress-free, to say the least. Mustafa Ali helped me with my purchase. I was looking for a Certified Pre-Owned TT, and he was quite detailed and thorough in finding me the best deal. He, along with Oz Ali, are very attentive and conscientious to the buyer's needs. Oz took the time to thoroughly explain all my financing options. On the day I first checked out the TT, I noticed a small scratch on the door. Mustafa saw to it that it was repaired immediately before I picked it up. That is the type of service you hope to expect from a dealer and they delivered in every aspect. If you are in the market for a new or CPO Audi, I cannot stress enough that you visit Mustafa at Audi of Smithtown first.
Highly Recommended - justineu
I had a great experience with Audi of Huntington. Erol took great care in helping me find the right car and found me the best price for my choice. He took the time to show me all the features and make sure that I would get the best use out of the car. Overall it was a very seamless buying experience.
Not a Satisfied Customer - Unsatisfied Customer
This review is based on My experience with sale Rep Don Kim . I have made an appointment through internet sales team and when I have stopped at dealership, they tied me up with Don Kim who has no interest to provide details about Q7 and was rushing to finish discussions . I was talking with him over a phone to get more info and deals about Q7 3T vs 2 T and got the same treatment . Really do no know whether he deals all the customers the same way or just me. Very Unprofessional .
Everything was efficient and courteous - hh347
My recent service went very smoothly! From the moment I arrived the people working there were efficient and courteous. David was attentive and just like he said my car was ready to be picked up at my prefer time of the day! Thank you!
Great Service Department - ESRS5
This service department is top notch. I dealt with Ed Goworek on multiple times and he is a really great service advisor. He went over and above on multiple occasions to immediately address a few warranty-related issues I had with my RS5. Recently, he even helped me address & correct alignment and vibration issues caused by an outside tire dealer when I was in for warranty services.
Also, George (the shop foreman) also personally came out and explained what my problems were and how they should be addressed for best performance. My car now runs like it's on rails!
I highly recommend this dealership!
Best service ever! - Jillmarc
I bought my car in for service and Christina was the most accommodating service manager I have ever met in all my dealings with service departments in many different types of cars. Efficient ....on top of the job and accommodating to my schedule. Service to me is the most important part of a dealership and I am so impressed . This experience for me
Was a game changer . Audi all the way now! Thank you Christina. It was a pleasure ... jill stone
Uncooperative & unprofessionalo - Bmisterbig
I had some minor engine work done (changed a senor value, and grossly overcharged me. Tried to negotiate a two week plan for release of vehicle(I use car to earn money), insisted I pay in full for repair, before car could be release. I believed that it was fair request, but instead was suggested that I not to trusted(not sure where this conclusion can from, since this first time doing business at this dealership. Insults were said to me on several occasions( I suspect something very ugly was going here, because I usually have a great experience with classic Audi.
I do not recommend this dealership, if you are a male of color(I did notice that there were to sales people of color, but none in management.
To summarize, I did ask to speak with management, but was refused, I also with spoke Audi of America, and know help, seem to indifferent about how this was representing the brand.
No respect for a loyal customer's time - Bizflyer
Where to begin. Should I start at the beginning so that I can recount every error. No to be more clear and precise, I will omit some further damning details to stick to he most offensive of Audi Open Road Manhattan’s behaviors.
For those who don’t want to read further just know that Audi Manhattan has a broken sales processes and no respect for a loyal customer’s time. When the issue is raised to a Manager they will make no attempt to rectify the situation.
I’ve leased my Audi Q5 Premium Plus for 29 months on a 36 month lease. I got a good deal on the lease for sure, but nothing unusual about my initial process. In the time since I’ve been a good customer of Audi Manhattan servicing my car there and also using them for Body work when my car was in an accident.
I take my car in for a recall and regular service. When I do I receive a phone call where they tell me that with the special incentives Audi is running I can replace my old Q5 early with a new Q5 for the same payment a month. I wasn’t recording the phone call so is it possible she said similar? Maybe, but I distinctly remember the Sales Rep ending the call by saying it was a no brainer to replace my older car with a new one if “the payment is the same”.
I schedule a visit 2 days hence, plenty of time I think for them to work out the potential details of what a lease would look like.
I show up with my wife promptly for my appointment and they insist on taking us on a test drive. Is the 2018 Q5 better than the 2016 Q5, yes. Is it radically different no. After the test drive we sit down to talk numbers. When I say I was told I can get the same payment the sales person gets nervous and asks if that is what the Sales rep actually said. He then starts asking very basic details of my lease, like how many payments I have left, details which should noted from their own systems.
He then says that given the number of payments this will be very hard to get done and asks how I got such a good price to begin with. I remind him that I didn’t want to come in, I was encouraged to under the promise I could get a new car for the same payment as the old car.
The salesperson, who by the way was quite new, then left to the Magical Place wherever Salespeople go to bring you a price on a car.
He comes back and says, “Are you sure you don’t want a new sedan? This would make it much easier”. No sir I don’t want a sedan, I told you I was happy with my car and used it to go skiing. I had to remind him that I was called.
He then shows me the starting price for a comparable lease it is over $260 more a month than my current lease! At this point you can understand how irate I am. I’ve spent 2 hours of my wife and my time, 4 hours total. I’ve skipped a morning of work for this. Most of the time was spent collecting information they already had or working out details that could have been handled in advance. Only to be asked for 50% price increase over my current payment.
At this point, since my salesman is new, I insist on speaking to a Manager to complain. To be clear, I tell everyone that my anger is not about not getting a good price it’s the total lack of respect for my time that has just occurred, I inform them that based on this last of respect I want nothing to do with them including future repairs.
I speak to the Manager who understands my story and asks if there is anything they can do. There is some minor work that needs to be done on my existing car and I say that giving the inconvenience the sensible thing to do would be to conduct the repair at cost. Not lose money, just don’t make money. He seems to think that is reasonable and goes off, only to return offering my a 10% discount on the repair. What an insult. I leave only to ever return for free service with my Audi Care or to return the car.
rude customer service, long long wait - crazyaudi
I recently did my 30K service at Mendham Audi. I made an appointment at 9:00am. I dropped my car there on time & asked roughly how long the car service will last, was told it would take ~ 1.5 hours. We came back after 2.5 hours & was told my car was not ready & we have come back again. The customer service people were very rude & blamed us for communication problems. It is just a lube job, what kind of fine communication do you need?
Audi Toms River
Mohegan Lake Audi
Jack Daniels Audi of Upper Saddle River
Flemington Volkswagen Audi Porsche
Ray Catena Audi Freehold
Jack Daniels Audi Paramus