Convenent - henryosmith
I like to purchase our company vehicles over the phone. We were given a great price and the vehicle was delivered to our offices. We completed the paperwork and in less then 10 minutes we were done.
I was very happy.
Thank you Paul Chaleff - Nick M
Went in for service today 9 a.m. for my Ford Transit 250. Only 45 minutes. Oil change, tire rotation, free NYS inspection, free wash. As always excellent service at Hempstead Ford Lincoln.
Great - Geepidal
Lena is one of the best sales person
She goes out of her way to get you in the car you want
Gus is great too!!
I recommend Stamford Ford
Third Ford from this dealership - Kenzie W
This is the third vehicle I have bought from performance Ford Lincoln. They have always been excellent. Very helpful. Jimmie was a professional. Like the finance manager was very thorough. Joe the delivery coordinator was once again very very helpful.
Top Reviewed Specialists At This Dealership
Sync Class - Chewy
Today my wife and I took a sync class at Schultz Ford, it was great. We've leased and owned quite a few mercury and Lincoln's and they have just done a great job.
It was extremely helpful, thanks "G" for a job well done.
today was one of my more positive experiences in car buying! - Mary
I went to M&M to pick my car up from being serviced. It was done right away. When I got there I was greeted by Howard Braunstein, who happened to be in the service Dept. I had some questions about my Lease which he was very helpful in answering then directed me to one of his salesmen, Jeremy Stanton. Jeremy was terrific helping me through turning in my lease and helping me find a new car. Jeremy was patient and answered all my concerns. He took me out to show me the different Jeeps I was considering, explained all the differences and he was very knowledgeable of the cars. He helped me make a choice based upon my wants and needs and he was not pushy at all.
Sales and Leasing Consultant
Sales and Lease Consultant
Awesome - Cynthia B Couch
From the time I entered the showroom I was given the attention I needed, Chris was not overbearing or pushy he was respectful of your needs and allowed you ample time for patients to express your needs. He was very courteous I can't praise him enough you need a dozen dealers like him. I love Malouf and I will only do business with these guys they are the greatest
Great experience leasing a 2017 MKC Lincoln. - Classyteacher86
Gary Parker was an excellent sales executive! He was very helpful explaining all the details about leasing the MKC Lincoln. He did everything possible to accommodate my monthly payments at a reasonable price. The presentation at the showroom when I went to pick up the car was awesome! Having a red bow on top of the car was the icing on the cake. Thanks Prestige Lincoln for a great experience on leasing my first Lincoln car.
Outstanding - Lor
What a pleasure dealing with Kay. He is such a positive person and has a very welcoming disposition. He was honest, helpful, knowledgeable and friendly! l look forward to purchasing from him again in the future.
Felt treated with respect. - It's not about the hair!
My experience with Dave O'Brien was very pleasant. I have used him in the past and I was pleased how efficient he was. This is my 3rd vehicle from Ford. I suppose I got better treatment since I am a loyal Ford buyer. I did my DD and kind of knew how much I should be paying for the vehicle. Not much haggling from Ford and I got my price and was happy with it. Most important I never felt like I was being conned. Not only Mr. O'Brien but everyone else I came in contact with at your dealership was respectful. Everything was done in one day. That was a pleasant surprise. I believe I will continue to be a Ford customer. Thanks for the pleasant experience. Regards, Michael Chin.
very helpful and great experience left with a car the same d - Elizabeth Buckley
needed a new car before the winter got everything i needed plus. very happy with the whole experience thinking about going back for a second car
Excellent experience with John Fanuzzi - WillT
John helped me locate and acquire a specific car. He was honest, responsive and helpful throughout the whole experience. He made the paperwork easy, and was generally a pleasure to deal with.
Great service - Mark
I Went in this afternoon to purchase a vehicle. Everyone was professional and helpful. Very easy transaction and will return for future purchases. Thanks guys
Great car buying experience - Helen
This is my second purchase of a new car from Irwin due mainly to Charlie Marquez.
Charlie treats you with respect and works with you to get the car of your choice at a reasonable price.
I have been buying cars for 50 years and I can truly say dealing with Charlie makes the process painless
especially for me as a woman, since some dealers treat us differently then men.
Charlie is an asset to Irwin.
Excellent - Kkostick
I had a great experience with Scott my salesman. No hassle, up front with everything. I will differently go back and buy a car again.
Excellent Service as Usual! - Daniel Perri Jr
This will be my 3rd new vehicle I have purchased from Downs. I live in North Jersey but have found Downs to be my dealer of choice. Everyone is courteous and professional, from the time I walked in the door to the time I drove out of the lot. Nicole was referred to me from Jonathan who worked with me through the sales process. She showed knowledge and professionalism and was very helpful. Nick, the business manager, finalized all the paperwork and congratulated me on my purchase.
I will continue to do business with Downs as my service center. This is another reason why I choose Downs. Their service center has always shown concern and dedication to their work.
I am glad to give Downs my "thumbs up" and rate them as excellent!
Routine Service - Making Sense
Always very pleased with service at George Wall. My service consultant Justin, is always courteous and helpful..and repairs are always done properly and on time!
Prompt professional service - raybrkly
The salesman that I dealt with, Mr. Gabriel Guerrier, was willing to work with me to insure the car I bought was the one I wanted at a fair price that I could afford.
Great experience in a few hours - Jannie W West
John Miolla was my salesperson. He attended to all details, sales insurance and registration in a timely manner. I am very pleased with my new vehicle and the warranty on the car. Everyone provided a warm atmosphere and excellent customer service. I will definitely refer my friends to Bright Bay Lincoln.
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Great customer service - Grammy
I was looking for a Ford Escape and I am not tech savoy but Larry was very knowledgeable and explained everything so I could understand
I highly recommend Neilsen - Tommy L
I called Neilsen the day before my purchase and spoke to Frankie on the phone. We decided on a time for the next day and he was there to greet me at the door with the keys to the model I was interested in and offered an immediate test drive. I was looking for a specific Fusion which was not in stock. Frankie and Mike the sales manager found the exact car I wanted at another dealer and had it sent over the next day. The atmosphere at the dealership was professional and relaxed. If there's a Ford in your future, I highly recommend Neilsen.
CMAX lease - allan hazard
I recently leased my first hybrid vehicle. Bill Seydel took the time to explain everything about the car to me. All of the little things that make a hybrid different were clear as soon as I left the lot. His personal experience with the cmax made the entire transaction stress free. The entire crew at Riverhead ford was a pleasure to deal with and much more competent than any other dealership I have dealt with in the past.
Leased a Ford F-150 - Gman
My dealer Deamus Blake was friendly, knowledgeable, courteous, trustworthy, and patient, I would highly recommend working with him and his dealership and will refer family and friends to him.
do your homework before you buy from this dealer - David Marshall
I purchased a used 2014 lincoln mkz that was supposed to be a "cream puff" with 24000 mile,also advertised as a "certified',so I negotiated the price and then I was told it wont be cerified because I did not purchase at the adverised price.Right away I should have seen the red flag,but I was impressed with the car.i had the car for two weeks and the paint was peeling on the door of the car, they said they would take care of it,which they did, now the paint on the other door is peeling,so I brought the car to a body shop,they told me the car was in some sort of accident and it was repainted,and the dealer should have known this.I also talked with another Lincoln dealer and they told me that this car could have never been cerified,because once ford certifies a car it cannot be withdrawn..
I have two clean carfaxes,one is from the dealer,and it shows the dealer advertised this car as certified!
Donot buy any used car from these clowns without doing a check with your mech and body shops
Very disappointed - chief1948
Went in to look at a certain vehicle, looked at it. Wouldn't let me test drive it. Asked about helping someone with bad credit, was told no problem we can do that. Handed me the credit application to fill out, salesman never came back over to me, after about 10 minutes I walked to him which he was with someone else, to me very rude. So handed him my credit app and expected to hear from him or even the manager, no calls came know saying whether or not they were going to help me or not. Very poor customer service, and I know they ran my credit. Everything on there is from the past or not even mine, but they can't give a person a chance, always have to judge you by a number from your past. The people that is listed salesman skip ignored me after giving me the credit application, Lorissa set up appointment, continued to message saying I missed my appointment, Wallace who is suppose to be manager never came to me or introduced himself, very poor service. All I'm trying to do is get back on my feet again, found her vehicle im interested in for a very reasonable price.
Worst service ever - Pbay85
first off they sold me a lemon. Every time I came in to get my car fixed they told me the warranty doesn't cover that. Since I shelled out money for them to "fix" my car I've had nothing but problems. Worst dealership I have ever dealt with
'Woody your the best" - King
I have been coming here since I purchased my Lincoln from Town Lincoln for all of my car needs and will continue to do so. Planning to purchase another car in a few years. Great service center. While waiting for parts the rental service system is great. Multipoint Inspection are great as well.
SHOULD BE CALLED LIARS OF WAYNE - Defective Lincoln
LincolnGuy1 if you read this leave your contact info or contact me on the Mary Moretti facebook profile, I may have information to help you...
This dealership should be called LIARS OF WAYNE. Unbelievably deceptive.
LOW (a most appropriate acronym) sold me a defective car and rather than help me (like they were saying to my face, again how low) they did the opposite behind my back. They completed warranty repair work and did not document the repairs. They picked up my vehicle at my home and did not provide any paperwork and denied they completed repairs on it. They did not properly record service and warranty work and denied over and over there was a computer record of repairs (OASIS report every owner can obtain) When I would receive service records there would be complaints and fixes omitted. When I asked it be corrected it was always “the record is closed out - we cannot add it now”. They hide repairs and complaints this way, I would seriously think twice before purchasing anything CPO from them.
I bought a new loaded MKC from LOW and within the first few days noticed that dirt and rocks were getting inside the doors when I drove(see pictures). I reported it to my sales person who told me to schedule a service appointment when I picked up my license plates. Just a few days after, the car started having a loud rattling sound from underneath every time we closed the doors. I contacted him again and he again directed me that service would look at that too when I came in. I came in to get my plates and service took my car back into the service garage, Cindy took our information and checked us in and later the shop foreman came back out to waiting area and invited me and my son to the service area to explain to me that rocks were getting up on top of the shields underneath the car. I explained it would just happen again next time I drove it. I was told to call them if it happened again. They gave me no service record then later DENIED I was there for that repair.
Two days later the rattle was back and when I tried to contact LOW to bring the car back in again we were constantly routed to voicemails with no return calls. We were blown off and it took us a month to get a meeting with the general manager Peter Spina Jr. (who did his absolute best to avoid the whole situation our entire LOW experience) and when we walked up to the building Mr. Spina met us outside and before we could even walk into the building for the meeting the first words out of his mouth were “I think we just need to part ways” so really, you sell us a $48K car and now we have problems and you want us to go away? I guess that’s nice for you; you make the profit and we are stuck with the defective car. .Did you know you sold us a defective car or did you just, without knowing us at all, decide that we were some type of disreputable liar like you tried so hard to make us out to be? I’m still trying to figure out why you treated us this way when all we did was give you our business...
Two months of back and forth and Lincoln’s involvement to finally get that part of it (rocks on top of underside of cars shields) fixed. As far as the rocks coming in the doors they told me too bad that it didn’t affect the operation of the car so I was stuck with it. Few months later when I could wash my car I noticed that my car was completely damaged. I had previously thought that it was just dirt. When we brought the car back to LOW to investigate they rather coldly said it wasn’t covered under warranty, it was “outside influence”. How is my brand new car with barely 3Kmiles destroyed from driving my son to school? Both back doors’ paint was significantly chipped and my lower molding and wheels were literally chewed (see pictures). I was devastated.
LOW’s position? It was MY FAULT. They accused me of everything from poor driving to taking it off- roading to causing the damage on purpose in some way. Then it was my road conditions were so extreme and severe that that’s what caused it ignoring the fact that there are hundreds of other cars that drive the same roads as me every day and I’ve been driving multiple cars on the same road for 30 years and never have I had rocks get underneath my car get inside the doors and certainly not completely damage my car with such a low mileage. I drove more than 10 of the loaners that never exhibited any of the problems mine did. I pleaded with them that something was wrong they refused to take action and continue to blame me.
I got Lincoln involved and demanded that they evaluate my car as I had serious concerns for its safety as I knew something was not right with the car for it to behave and react that way. Why was no other car experiencing this? What else may happen as a result of the problem? How safe is it? All concerns anyone driving their young child would have. LOW service’s many, many Lincolns, they were fully aware no one else had this issue. I also researched and met many, many owners across the country driving in ALL environments (including my son’s principal who has owned one for over a year driving the EXACT same roads without one mark on his wheels). NO other owner I have met nor MKC I have seen has damage such as mine.
All common sense presented to LOW was ignored without concern for my family’s safety. After much insisting they agreed to have a Lincoln engineer come and evaluate the car. The car sat at LOW for two weeks and they assured me that they were diligently investigating and evaluating the car to try to find the root cause of the problem and ensure its safety. I monitored the car on my app. It’s location and mileage. It never moved once. For a car supposedly being evaluated for a problem that occurred when the car was driven does that sound like they evaluated it? It’s even in the service record- no mileage change. Their report to me? “Nothing wrong”.
When I protested they got Lincoln to ok repainting both back doors, replacing all the mangled molding, and refinishing the chewed chipped wheels - BUT no remedy for the root cause so you guessed it! Damaged again as soon as I drove it.
Did your MKC look like the pictures below after 3K miles?!? Did you have to have it completely refinished in your first 4 months?!? When viewing the pictures(Mary Moretti facebook profile) keep in mind that you need to double or even triple the damage since it’s already been fixed once, that was their deal with fixing it, more to hide it than help us. If it hadn’t been fixed at less than 20K miles my molding would be literally blasted off and the black paint on my back doors would be white with chips. Forget the wheels, every inch would be chewed and covered in chips. I had to stop driving it on the highway at high speeds because the damage escalated. Does this sound normal for driving a car less than 20K miles on normal roads and highways like everyone else? Am I supposed to believe I bought a new AWD SUV and I have to keep it in the garage and not drive it?
As predicted within a few months the car was significantly damaged again. I sent pictures and showed them the gradual damage (something that happens little by little with each drive) each time I came in. They later denied in a report that there was no damage after they repaired the damage the first time.
And the longer I’ve owned the car and the more miles I put on it the more potential safety issues that arise. Had it not been for our own investigator evaluating the car and pointing out to me that at 15K miles my tires were not only completely bald but coming apart (see pictures) we could have gotten injured. Who has to replace $1200 Michelin’s with a 55K tread warranty every 15K miles on their car? Michelin questioned the warranty and made it clear if it happened again they would have a problem with honoring the warranty again. Who is going to think their tires are that unsafe on a brand new car? LOW’ s denial of a problem put me and my son at risk, driving on slippery roads curved roads on bald tires. Does all I describe to (and show you, more pictures and information at the MARY MORETTI facebook profile ) sound like the car is normal? Do you replace $1200 tires every year? If this were a lease I’d have to pay thousands to fix it to turn it in all for merely driving it like everyone else!
High(or really #low) lights of my experience:
-Blamed for rocks getting in doors and underneath, then blamed for subsequent damage – told it was my driving, that I took it off road, that my roads were just extreme – ridiculous
-Denied my car was in their service department for a fix when the foreman Jeff Cuba took me back in service, described the problem and how they fixed it, gave me his card and told me to call them if it happened again. They later denied I was there. I have texts/photos of being in their service department.
-Picked my car up at my home on multiple occasions and did not provide paperwork nor document the repairs. Refused to create service documentation for the repairs.
-When modem and remote access broke and they could not fix it they blamed me- from that I was making it up, to that I “used” the system too much (what a joke that’s what I bought it for), that it was my phone, that it was my phone service, and then the ultimate… They instructed me to bring the car in so they could reprogram the modem as per Lincoln. When that didn’t work they accused me of purposely accessing the “programming” from remote to corrupt it. Seriously even if I could psychic-ly time the exact 10 minutes the techs were programming, it is IMPOSSIBLE to interrupt programming. I DID NO SUCH THING! Read the Ford manual, it cannot be accessed while being programmed. PLUS service manager David Glass apparently does not follow Ford procedure as per the manual that say the FIRST thing any tech is to do is disable the remote access in case of accidental remote start. He is a FLAT OUT LIAR. After literally over a year trying to get the modem fixed being blamed by both LOW and Lincoln, excuse after excuse, Lincoln finally acknowledged a global problem with EVERYONE’S modem and issued a recall. So after all I guess it wasn’t me or my phone or my service or me accessing anything at all – but no apology from LOW. Unbelievable treatment.
-During a service visit to fix the heated /cooled seats they put two xxxxx in my leather seats and returned my car to me. It was summertime when the car isn’t driven much plus we went away and I did not get in and notice the xxxxx until over three weeks after I picked it up. When I reported it they denied it and blamed me. NO WAY and I stand by that 100%. It was two perfect tool mark xxxxx extremely consistent with taking a seat pad off (which they had to do to repair heated/cooled seat function). I am fanatical about the care of my car and no one sits in the front seat nor would I ever allow anything on my seat that could potentially do such a thing. There is simply no way possible while sitting in my garage that I put those xxxxx in the seat.
-They repeatedly blamed me for the problems with the car (many, over 15 trips to service in a year) rather than fix and take responsibility. The car has multiple TSB, recalls and other problems beyond the rocks and damage. Again, it’s not my fault. I did not manufacture nor engineer nor build this car, I just bought it off their lot. I just wanted it fixed like anyone would. We were continuously looked at like we were making things up and blamed because they did not know how to fix the problems
-Repeatedly refused to document my complaints/repairs on service records claiming “they” didn’t feel it was problem and if it was fixed they would not document it then say “oh we can’t add it to the service record now, its “closed out” Again and again it was a constant argument just to get proper documentation of the service of my car. Never in my life have I had such difficulty over something every dealership does. Why?
- Lied about computer records existing. I repeatedly asked David Glass for a computer record of my warranty work and he repeatedly denied ANY computer records existed. He specifically said Ford does not keep that information. Well they do and it’s called the OASIS report. When I obtained one from a reputable dealer it was clear to see why this was hidden from me again. Warranty work was not in the report and other repairs were listed as reasons other than the reason the car was repaired. Again I would seriously think twice before buying any pre-owned vehicle from them, it seems they like to hide repairs and problems.
-Lied about extensively evaluating the car with Lincoln engineering. How do you evaluate a car for a problem while driving without taking it for a test drive? No mileage or location change on app or on the actual service record.
-Lied to Lincoln FSE 6 months after repairing the damage on the car the first time, reported NO damage at that time which is another blatant lie. See pictures dated January February and March.
-Refused to fix a defective bubbling wind shield (recall again) and lied to Lincoln saying it was ironically “rock” damage. There were no chips at all, it was totally smooth, and clearly a bubbling defective, unsafe windshield. They refused to fix it and BLAMED me again of course saying it was my driving/road chips. Unreal. It was subsequently fixed by another dealership (approved through Lincoln as defective) who instantly recognized the defect and replaced my windshield.
-Lied about me accessing the vehicle and purposely trying to start the car while techs were working on it. FLAT OUT BLATANT LIE AGAIN AND YOU KNOW IT and you better be prepared to prove that. You don’t defame me to cover your own lies! ABSOLUTELY OUTRAGEOUS! If you read Fords official tech manual (can be “rented” online) to be followed by service departments you will read what they allege is IMPOSSIBLE technically. It’s that simple. Plus Lincoln has logs of EVERY access, they have failed to produce logs showing their accusations, because they know they will show I did not “log in” and “access” anything!
-After over a year of service visits and hours and hours on the phone with in vehicle tech support being blamed, the modem recall finally fixed the remote access problem. When the car had to go back to LOW for another module replacement just two months later LOW returned the car to me with the modem strangely broken AGAIN. That’s when they decided to fabricate more stories so that they could refuse to fix the car that had finally been fixed prior to them performing “service” on it. It still not fixed to this day – part of the 7K reserve option and why I bought the car.
-There are much more lies and parts of the story but I will only post what I can show documentation for. If there are any questions as to the validity of what I posted contact me at the Mary Moretti facebook profile and I will be happy to post documentation to support what I’ve said.
Lincoln of Wayne promised they would do everything they could to help me with a lemon law case but when that time came it was obvious that they did exactly the opposite behind my back. They helped Ford hide their defective unsafe car and stick me and my family with it. If nothing was wrong with my car why go to such lengths to lie? From the minute we reported the problem we were looked at and treated like liars instead of customers that needed help. Worse than not helping at all Lincoln of Wayne - looked me in the eye and assured me they were doing everything they could to help me and my family.
And what did I do to deserve this? I did nothing to these people but give them my business. All I wanted was a car I could drive like your other customers. Anyone whose brand new car was having problems (like mine) would be upset and want it to be fixed. I did not manufacture this car, its not my fault. If nothing was wrong (with the car as you claimed) why all the hiding and lies? What you put me and my family through over this is just wrong. Not to mention the potential safety risk. Absolutely #despicable
Maybe they can pat themselves on the back for treating the customers they DONT sell defective cars to great, but I guess those of us with problems are told to “part ways”. As long as you profit from the sale I guess.
It could have been you to pick this car off their lot, consider yourself lucky.
Beware most reviews for LOW are employees, relatives, and friends. They aren’t all they appear to be.
#LIARS #CARDEALERSHIP #LOW #LINCOLNOFWAYNE #NOGIMMICKSJUSTLIES #THREEGENERATIONSOFLIARS #ONEFAMILYOFLIARS #CONSUMERFRAUD #LEMON #DEFECTIVE #CPO #BADCARDEALERSHIPS #LINCOLN #MKC #USEDCARS #CERTIFIEDPREOWNED
One of the best sales experience ever - Andres
I went to Healy Brothers Ford after scheduling an appointment online via their web chat, to see a 2017 Focus RS. Chris was the sales person that assisted me and I can't be more glad. He was extremely easy going, walked me through the car and pointed our features I didn't even know the car had. It was a no pressure scenario. The trade in process was smooth and i was able to take the car home that night after keeping the dealer open after hours. Shay was nice and helped me pair my Bluetooth and explained some features as well. Overall I would recommend anyone to go there and ask for Chris.
M&M Auto Group
Dana Ford Lincoln
Ditschman/Flemington Ford Lincoln
Sales and Leasing Consultant
Malouf Ford Lincoln