Great experience - Kellyann1979
Awesome deal very nice people had a great car buying experience. Will definitely use M&M auto group again . OB was fantastic, very friendly and made this a completely stress free transaction! I can not recommend them all enough!
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
NEW FORD - Christmascar
Ray.was very efficient and helpful in guiding us through the details of purchasing the car. He and my husband worked through the pricing and we were pleased with the final sale. He also was exceedingly helpful during the final hour of purchase in teaching me the ins and outs of the car.
We truly appreciate all his hard work.
Sales & Leasing Consultant
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Painful purchase made so easy... - Cicmannc
I give 5 stars to Neilson Ford... Best experience I have ever had purchasing a new vehicle that I went back a month later with my daughter... They treat you like family making a painful
purchase so smooth and stress free... They make sure you leave with the biggest smile that you tell everyone about them... You want a great experience Go to Neison Ford in Sussex
Great experience buying a new vehicle - Chip
By far the best and easiest car buying experience I’ve ever had. I worked with Kevin and Wally to trade my old truck in for a new one- they gave me the KBB value for my truck and quickly worked with me to get out the door in a new truck. Everyone I dealt with was honest and considerate, I would highly recommend them.
Amazing!! - Adejesus1010
This dealership was top notch! Darren Beylouni went above and beyond to make sure we purchased the explorer we were most comfortable with. He gave us suggestions and his advice, but was in no way pushy what-so-ever. After we decided on an SUV the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Darren and Jay to anyone who is looking for a new or used vehicle.
Thank you for the extraordinary customer service.
Smith-Cairns Ford Lincoln Mercury - CSims
Karl Miller has been our dealer for years and has always treated us fairly.
Thank you, Karl for your excellent service. Sims Family of Westchester.
No pressure and accepts no for a answer - AverageConsumer
Went in to the dealership to purchase a 2014 Escape Titanium 4wd. Did some research online and came up with a vehicle I was interested in. When I came into the dealer I was greeted by the receptionist who was very friendly. While waiting for the sales person I spoke to on the phone to come over to the desk, the receptionist kept me engaged with small talk so we did not stand around on silence. When the sales person Jennifer came over to the desk she informed that she would be getting me a sales manager as she handles the internet portion of the dealer. She brings back the sales manager I tell him what car I'm interested in and we go out to find it. Unfortunately we walk passed it and ended up walking the lot before finally figuring out that it wasn't sound its horn due to a dead battery. He went and retrieved a jumper box and the car started right up. At this point he excused himself to return the jumper box and return with Tadjh Duroseau his sales consultant. I received a warm and friendly greeting Tadjh and was offered a test drive. When we went on the test drive we engaged in friendly banter and very little about the car which I requested as I wanted to focus on just driving it hearing and feeling it mechanical operation. Unfortunately we were not able to come to a agreement on the vehicle as it needed many items fixed prior to sale and was a little more worn than the pictures on the website represented I guess things happens when a car sits on the lot for 6 months. I will keep All American Ford in my list of dealers I look at.
In summary I didn't purchase the vehicle because of work needed. The dealer was friendly and willing to make the necessary repairs prior to my purchase but it wasn't enough to make me think that was the car for me.
Very bad deceptive business - Alla7815
I called twice before I came. I asked can my breakers be just checked? I was told yes. It can be done at no charge. May be it was sound too good to be true. When I came I was told we don’t do this unless we fix what would be found wrong. Customer service lady asked did I write down the name of the person I talked. I did not. I talked to several people since I called several time before I came. Lady said I have to pay mechanics for their time.I understand. But about customer time. Customer time has no value for this business I just don’t understand why it was promised by telephone. It looks like scam make people to come and push to sell their service.
Do yourself a big favor. Stay away from this car dealer. ... - jmb655
Do yourself a big favor. Stay away from this car dealer.
I bought a used car from them and within 6 months the front bumper cover started to fall off! I came to find out that the car had been in a rear end collision, both sides of the cars had body & paint work as well as the front and that is why the bumper was falling off. None of this was told to me at the time of the purchase. I have heard form other people who bought used cars there that they had body paint & body repair issues that were not divulged at the time of the purchase. They are a dishonest dealer! From what I'm told, the owner buys cars at auction cheap especially those that have been repaired so he can sell them at a lower price than his competition. If you do look at a car at McLean Ford ask to see the Auction Condition Report as well as a CarFax report. But see them IN WRITING!
I also had my car serviced there once. They got grease all over my carpets and would not clean or replace the carpet. Never again!
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Downs Ford, Inc.
M&M Auto Group