Ram 1500 purchase - pinto1
I would definitely recommend purchasing cars from this dealer. The Ram 1500 is the second car I have bought there and every time i come, I have been treated with utmost respect. The sales staff are great and they get you in and out pretty quick. Overall I would say its the best experience in the area.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Lease Consultant
Colonial Ford - Most Awesone Dealership Ever - Chrisbar315
Kay was an awesome Sales associate - very thorough and friendly! Bill in finance was amazing and took the work out of buying a car. Best dealership ever!
Internet Sales Manager
Finally an honest Dealership! - Brandon11
This dealership was great! Rose and Blane were wonderful. Rose was patient with me, never made me feel pressured to come in, she was willing to communicate over the phone and via text to tell me about the car, where most dealerships want you to schedule a meeting first. Blane was a good dealer, honest, knowledgeable, straight to the point, and didn't play any games with me like all of the other dealerships I've dealt with. Totally recommend.
Sales & Leasing Consultant
Best Experience - I ever had - Musclecarman
This dealer is by far the most honest and friendly dealer I have ever been to. It actually seemed like there cared about my business. Would recommend them to everyone ! I also shopped the price online and it was the best by at least 500.
Best Customer Service Around!!!Five Stars!!!!!! - Patti,CMA
Gino and the service department go above and beyond to treat you as if you are the only person they are taking care of! I had an issue with my moonroof not working properly. Gino picked it up and Gerard fixed the issue and Gino dropped it off that night They took me in the next day after I called! I have been buying cars for 20 years from them, and would never go anywhere else!
Attentive and thoughtful - LindaJ
The dealership went above and beyond to put me in the car of my dreams. Frankie kept me in mind and contacted me immediately after they received my car. The dealership came together to ensure I was well-informed and getting the best deal possible. I would highly recommend the dealership to anyone looking to purchase a vehicle!
Easy lease transition from 2016 MKZ to 2018 MKZ - Mary25
Went in to service my 2016 Lincoln MKZ And left the showroom with a 2018 MKZ.
Chad Scanlon was our salesman and we were impressed by his salesmanship and manner.
We will be back in 2021.
They don't care about Ford customers - TheMuffStuff
Had the worst absolute experience at this dealership. Took my car in for service to get a recall done, according to the recall papers, we are provided a rental car for up to 4 days, potentially longer depending on how long the recall takes. Not only did they first tell me, "We have no loaner cars", they told me that since we did not buy the vehicle there, we aren't entitled to a loaner regardless. Not only did I call corporate and get that statement invalidated, I also called 3 local dealerships who confirmed it does not matter where the car was purchased. So I just want to thank All American for wasting my time, and honestly being one of the worst dealership experiences I have had in a while.
Unethical Dealership - Mjk67496749
an hour ago
Service manager Donna is a conniving liar. If i can give zero stars i would have. Steer clear and go to another Ford dealership to purchase/lease and service your vehicle. This last vehicle was my family’s fifth lease through Smith Cairns Ford. I had to retain a lemon law attorney to expose the incompetent service department at Smith Cairns Ford, and the trove of lies Donna fed me for months. My vehicle was a lemon from the outset. Service engine light illuminated twice in first 1500 miles. According to service department it was a solenoid sensor the first time. The second time the service department couldn’t determine the reason for the service engine light illuminating again. Donna gave me the runaround for much of the over 30 days that my vehicle was out of service. She told that they would not release my vehicle back to me until service department determined the cause of the issue. Naturally, donna flopped when my vehicle was taking up space, and was exhausting too much up the technician(s) time to keep trouhleshooting and coming up empty. Donna caved in to Ford manufacturer’s demands via email communication in Michigan, which was to release my vehicle despite not being able to determine why my service engine light illuminated for a second time. I waited nearly a year to post this review because of the legal process between Ford manufacturer, and my lemon law attorney had to play out. It just concluded this past week with a favorable judgement awarded to me. Smith Cairns Ford doctored invoice dates amongst things, and thankfully i kept my text conversations with the service advisor to expose their lies some more. The bottom line is Smith Cairns Ford does not care for customer safety, nor do they care about loyalty. There is no “customer service” in instances like mine. The dealership passes the buck to Ford the manufacturer, and Ford the manufacturer tells the customer to deal with the dealership because they are privately owned. Smith Cairns Ford ONLY cares about the bottom line. Customers have a choice where to purchase their vehicles, and where to service their vehicles. Do not go to Smith Cairns Ford. While my situation is isolated, it showed the true colors of Smith Cairns Ford when these types of things do happen. Save yourself the agony of not dealing with dishonest, unethical, and incompetent employees at Smith Cairns Ford.
Love them - Kiki1218
Great customer service love the attention the manager and sales rep gave me I have been with my vehicle over a year and love everything about it
Do yourself a big favor. Stay away from this car dealer. ... - jmb655
Do yourself a big favor. Stay away from this car dealer.
I bought a used car from them and within 6 months the front bumper cover started to fall off! I came to find out that the car had been in a rear end collision, both sides of the cars had body & paint work as well as the front and that is why the bumper was falling off. None of this was told to me at the time of the purchase. I have heard form other people who bought used cars there that they had body paint & body repair issues that were not divulged at the time of the purchase. They are a dishonest dealer! From what I'm told, the owner buys cars at auction cheap especially those that have been repaired so he can sell them at a lower price than his competition. If you do look at a car at McLean Ford ask to see the Auction Condition Report as well as a CarFax report. But see them IN WRITING!
I also had my car serviced there once. They got grease all over my carpets and would not clean or replace the carpet. Never again!
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
Downs Ford, Inc.
M&M Auto Group