Ignore the 5-star sand-bag reviews... - NoOneOfConsequence
I had negotiated with these guys over a couple of days so that I could to drive 2 hours into OKC because they had a model that is a difficult one find in our area. All the while, I get poor communication and follow-up from the floor sales team, I get bait an switch price games. We finally set an "official" price for the deal, they overnight the paperwork to us (the finance team was NOT a problem, BTW). We agree that I'll be in next week to pick up the car, no caveats, no warnings. The day before I'm due to pick it up, I call to confirm the car was ready, and every person I spoke to acted like I was asking them to get up early on Saturday morning to help me paint a fence! I texted my salesman and got crickets for several hours. Finally at 6pm I called and asked for a sales manager to confirm that the car is ready. "It's ready" he said, even confirming the color was correct. (he didn't really check one way or the other)
So, then at 7:30am, on pick-up day, my AWOL salesman finally texts saying he had been on vacation for the past 4 days. The text says basically "No it's not ready, someone already bought the car". At this point I'm livid. I text back: "the the sales manager confirmed it was ready", and he replied "if they said that... then everything must be ok". Is this kid insane? So, I call him and yes indeed, at some point on his vacation the dealership called him about the car because someone was in wanting to buy it (for a higher price than I negotiated for?!) so he assumed it had been sold. Once the dealership opened it was confirmed, sold. No call, no contact, no chance for re-negotiation, just sold, right out from under me. I didn't think that I had given them any reason to suspect that I wasn't going to honor this deal, I happen to have >750 credit and I did everything they asked. I followed up at every turn. In the end they lost my business forever.
Bottom line is that I would never give these clowns a penny, and I'd urge you to do the same if you value honesty, integrity, and honorable business practices.
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