Amazing!!!! - Piggy54
Buying a used vehicle can be a somewhat daunting task, esp. for someone who hadn't purchased a vehicle in almost 15 yrs. Not so with Bob Howard Hyundai, as all staff we met or spoke with (on the telephone) were pleasant & honest i.e., no broken or exaggerated promises. Just a simple straight-forward experience from start to finish. Our salesperson, Marcus Wilkinson was great, as he was very caring & nice. He had our interest at heart, which I find unusual in the car buying experience. I was totally amazed how "seamless" it was, even in the financing. Can't say enough good stuff & will definitely recommend this dealership.
Ignore the 5-star sand-bag reviews... - NoOneOfConsequence
I had negotiated with these guys over a couple of days so that I could to drive 2 hours into OKC because they had a model that is a difficult one find in our area. All the while, I get poor communication and follow-up from the floor sales team, I get bait an switch price games. We finally set an "official" price for the deal, they overnight the paperwork to us (the finance team was NOT a problem, BTW). We agree that I'll be in next week to pick up the car, no caveats, no warnings. The day before I'm due to pick it up, I call to confirm the car was ready, and every person I spoke to acted like I was asking them to get up early on Saturday morning to help me paint a fence! I texted my salesman and got crickets for several hours. Finally at 6pm I called and asked for a sales manager to confirm that the car is ready. "It's ready" he said, even confirming the color was correct. (he didn't really check one way or the other)
So, then at 7:30am, on pick-up day, my AWOL salesman finally texts saying he had been on vacation for the past 4 days. The text says basically "No it's not ready, someone already bought the car". At this point I'm livid. I text back: "the the sales manager confirmed it was ready", and he replied "if they said that... then everything must be ok". Is this kid insane? So, I call him and yes indeed, at some point on his vacation the dealership called him about the car because someone was in wanting to buy it (for a higher price than I negotiated for?!) so he assumed it had been sold. Once the dealership opened it was confirmed, sold. No call, no contact, no chance for re-negotiation, just sold, right out from under me. I didn't think that I had given them any reason to suspect that I wasn't going to honor this deal, I happen to have >750 credit and I did everything they asked. I followed up at every turn. In the end they lost my business forever.
Bottom line is that I would never give these clowns a penny, and I'd urge you to do the same if you value honesty, integrity, and honorable business practices.
DEAL OR NO DEAL - ONE SHOT
Went in to buy a low mileage car. The dealership wouldn't honor a 250 coupon they sent me. Tires on vehicle were not the vehicles tires, you could tell they were exchanged for older tires. Dealer wanted to sell the vehicle with those may pops. Dealership wanted the money who cares about the buyer. NO DEAL!!! A day later email came from dealership begging to keep deal alive. NO DEAL NO RESPECT FOR CUSTOMER WAIST OF TIME