Excellent, as we have come to expect! - Lora's RDX
Jenkins Acura sets the standard for excellent customer service in the Marion County and surrounding area. We have purchased five vehicles from this dealership and the experience cannot be surpassed. Jenkins Acura is the best Dealership. Bobby Kraft sees to every detail of our service requirements and goes above and beyond to make servicing our Acura a 100% positive experience The service department, including Cindy, works as a team to put the customer first and not only meet but surpass our expectations.
Top Reviewed Specialists At This Dealership
Gold Level Salesperson
Certified Product Specialist
You don’t get your money back - kathyl
My husband and I visited this dealership on Monday morning, June 11. We were ready to buy a car as we had done our homework. The salesman said they did not have the car on premise (2018 MDX Advance) but could locate one at another dealership. We reached an agreement based upon them locating the vehicle. I was asked to make a $500 deposit which would be returned if they were not able to locate a vehicle. They had until the end of the day, Thursday June 14. They were to keep me informed throughout the process. I did not hear from them so on Tuesday evening I called. The salesman said they think they located one - I reiterated the deadline. I heard nothing except for a text to my husband asking if we would take a AWD instead of FWD. I was buying the car but he texted him. I said no. I heard nothing again so on Thursday I called. The salesman said they would not be able to locate the car. I asked when my deposit would be returned to me and he said by 5:00 pm and would email my receipt. I also said that we would buy a 2019 when they came in since it was obvious there were no 2018 and keep me posted. Nothing was done and I called the Sales Manager Friday afternoon. After explaining it all over again he said he would return the deposit and text me when completed. It is Saturday night and still no deposit returned. This is the worst service ever. Don’t trust your money with Fountain Acura in Orlando.
DON'T TRY TO BUY A CAR HERE THEY'LL WASTE YOUR TIME - mvh727
test drove a car, emailed later that evening and made an offer. The manager, Adam Safdari, emailed me back agreeing to price, i got there yesterday ready to buy and he tried to pull the ole bait and switch, brought out a different vehicle that i had NEVER seen before, then wouldn't honor price for the car i ACTUALLY drove. Don't waste your time like they did mine! TERRIBLE service.
Scammers!!! - Israel Renta
I will like to warn potential customers about the risks of trusting this dealership service department with your maintenance needs.
They are scammers that practice deceiving techniques. I was at the dealership for a simple oil-oil filter change and a four wheel alignment. The service advisor informed that the vehicle has a rear main engine seal leaking. He also added that the oil pump was leaking as well. He quoted $1,600 plus shop supplies and taxes. I couldn't believe what I was hearing. My garage kept 2006 Acura TL has only 55,000 and has been well maintained. We never observed evidence of any oil leak on our garage or drive way. I asked the service advisor if he could show me the leaks. There was oil on the undercarriage but I realized that the oil was new and not coming from the car. They had sprayed new oil over areas of the undercarriage to create the impression of a leak. I asked for them to clean up the areas and proceed with the oil change and wheel alignment. When I droved away $205 later I noticed the car was not aligned. I spoke with service dpt. manager Nestor Diaz whom disrespectfully denied what happened.