Great salesman - lauralynn
Great salesman but picking up car was a bit disappointing Up until then was an okay experience Would highly recommend Karl to any of my friends
Salesman - John
I had as a salesman Jim who was very knowlegable and answered all my questions. Would highly reommend Jim for all your needs when you purchase you Acura. Autonation Acura should be proud of their salesman Jim Thanks Jim for such a great experience. I will ask for Jim when I return.
Service Department Is The Worst!!!! - KarpKiaSucks
Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said.
ACURA DOES NOT STAND FOR ACCURATE - Dr Dee
Had rear view camera replaced since it had minimal color on screen.Anything green was brown, etc. Received the Acura back with same problem. Fountain Acura's response was bring it back in so it can be compared to another new vehicle of same model. Wow, what a solution? Does that mean if other vehicle is free of problem I can keep new vehicle or they swap out the system and another new car buyer gets screwed? Before buying an Acura TLX "Google" the vehicle and you will change your mind on selection.