The office personnel were outstanding and courteous to me. - csamu3
The staff was very pleasant and answered all of my concerns and questions. When my car was ready, I was called and informed immediately. Thanks for taking care of my car.
Top Reviewed Specialists At This Dealership
General Sales Manager
Mike Chernow & team are top notch! Mike is a star... - Dr. & Mrs. G.
Awesome service, courteous staff, always on time, and ALWAYS, have had a courtesy vehicle. Those w/o one need to plan in advance by scheduling their services. That is all.
Great - Carguy
Jimmy capps is the best! He was a huge help and very patient. Thank you for all of your help. I love my new car!!!
SULLIVAN Cadillac will let you die! - Screw SULLIVAN
Service department was supposed to give me a free inspection, but then charged me $115.
The next day both of my front tires blew out almost killing me and my family.
Are tires not part of a standard inspection anymore?? Also, no coolant or transmission fluid in the vehicle. I got charged a waste disposal fee. Did they forget to fill it up or never checked it at all??
DO NOT TRUST ANYONE AT SULLIVAN CADILLACS IN OCALA.
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Do not buy from this dealership - Tyuvonne
DO NOT BUY A VEHICLE FROM THIS DEALERSHIP! I wish I could leave 0 stars. We bought an Escalade from them in November of 2017 and will NEVER purchase a Cadillac again. The owner Kevin can apparently refuse service if you have an issue with your new vehicle. The rear seat rattled in my new car and we had to bring it to them 3 times to fix. Now we have an issue with the transmission and they are refusing service on a warrantied vehicle. Buyer beware, the sales team will give you empty promises and the service department SUCKS!
Rude salespeople, customer service is a foreign concept - Alygatorz
I have reached out to three different salespeople from this dealership. No follow through, one hung up on me and the other was just plain lazy. Planned to buy a car here, not now. Don’t waste your time!
Mike erdman Cadillac damage my vehicle - Bryang
I took my Cadillac to mike erdman Cadillac to repair my fuel pump and when i drop it off at 9 a.m. my and my wife and service adviser walk around my vehicle and there was no damage on my car and while i was waiting for repair to be done i walk to sales department and the sales manager greg walk to service department to do a inspected my car to see what they would give me trade in value for a new Cadillac he didn't see any damage when i return at 5 p.m we noticed a grease marks all over the hood and a crack on the front bumper they denied doing and offered me a bottle of touch up paint for me to repair a crack thay are very unprofessional and rude