Hey great experience - Tony XT5 prett
The salesman treated us with the upmost respect and felt very concerned. About our needs and The Cadillac which would fit on needs and budget because he worked very hard with the sales manager Tony to fit the new XT5 I think both Evan and Tony again all did a great job helping us to choose our vehicle I would recommend this dealership to all my Friends and family
Great service advisors - snacklady98
My Service Advisor Mike Pelfry was great, appreciated him taking the time to explain my car issues! It’s especially nice having your car washed. It was a nice touch while waiting for my car to have a coffee and snack! The washroom was immaculate!!
Always Exceptional - Colin Findley
I leased my 2015 Escalade from Darrell Baker at the Massey Cadillac North location in September 2014. I have had the vehicle serviced 100% at the dealership since the purchase. This was the 6th car I have purchased from Darrell in the past 10+ years. He has always been exceptionally professional and courteous and fair.
When my Escalade lease expired this month, I opted to buy the car out-right and Darrell made the process super-simple and easy. I have found it very difficult to even consider another dealership, because the experience I receive at MCN is always top-notch - better than we get at the Mercedes dealership for my wife's car!
Vehicle had been in an accident, we were never told. - DMD525
We bought a cadillac from Murphy and had it for a few years, we decided we wanted an SUV looked at the Escalade but much to pricey, we went to GM an decided on a Yukon the dealership pulled up the carfax
on the caddy and notified us it had been in an accident,the whole front end had been hit so now the trade in value dropped from 22,000 to 18,000, we have always had and purchased every caddy from Murphy,They with held the fact that the car had been hit, we would not have purchased it had we known,I went to Murphy to confront the manager, when told of the situation he stated ever knowing it had been hit, and was very rude,we paid 38,000 for a car that was in an accident, that was not worth 38,000, very sneaky,The manager really didn't know what to say, he told me they don't have to disclose the information that it's not against the law ,don't ever purchased from them, not trustworthy...liars...Never feels good getting screwed over by people you have dealt with over 20 years!
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Professionally handled - Billriggle
The service to replace my battery with an appt. was done pretty timely and reasonably priced. The service update board in the waiting room was not updated.
Buyer beware - Emayssr@aol.com
I was looking for a 1-2 yr old Cadillac and found one, test drove it and liked it but a major price difference one price in the window and a much lower price on the internet, salesperson and sales manager just acted STUPID , I then said I can't do business wit a couple of crooks!!! If you do business with these crooks check the internet pricing so they don't rip you off for as much as 5 k or more!!
Sullivan Threatens seniors into buying immediately - morganzdad
I am a current Cadillac owner whose lease is almost up. I went to my dealer and asked how much for a new car lease. After 90 minutes of them gathering everything from me I was told that if I was not going to commit to buying today I would not be given pricing. Huh? These people intimidate and threaten people into buying. They have the worst service department ever as well.
Stay away from these xxxxx!!!