Great experience! - Hunter98
Richard and Xierer were great ...We bought 2 cars today. Best in Sales in my opinion.
Everyone was friendly and we love our free TV..
Richard is awesome and went out of his way to help us..
Top Reviewed Specialists At This Dealership
New 2018 Ford Raptor Sale - Raptor
The sad part of this cash transaction. I paid this dealer nearly 80k in cash. In the effort to complete a 2nd cash sale at this dealership the mgr was unwilling to adjust the sale price or a lack of upgrading the tires to help make the vehicle safe for my wife to drive. The mgr did not have any options available. His own people printed options for me to negotiate. The offer was full price plus $1200 upgrade to tires . I was turned down. The effect this type of service has is detrimental to the future vehicle sales and or serviceability of existing kissleback vehicles. We all know that parts and service keep a dealer in the black after a sale. I bought a vehicle from a competitor that was willing to work with us.
Now, I'd like to give you some good feedback. Dave in Finance is stellar and has a great personality for customer interaction. Dominica in Insurance is also a great asset to the dealership.
Finally, my saleswoman Zoie Decker is the main reason I purchased this vehicle from your dealership. In talking to other business owners with similar transactions from Kissleback, I have been told that Zoie is 100% responsible for their sale as well. She is willing to go above and beyond for the customer and she is the most personable in sales. I would reccomend her to others for future sales. Unfortunately, I wont be buying additional and future vehicles or bringing in Ford vehicles to Parts and Service from Kissleback due to the leadership 's inability to work with returning customers.
Great service - KIMAATCHISON
I was impressed with Dave's service since he was friendly, knowledgeable in answering my questions, and fast in getting all service issues handled. This was my second visit to the service department for different matters where Dave was my service advisor and I had excellent service both times.
Sales & Leasing Consultant
Semi annual check - JOHNB
The truck was serviced without a problem and I was on my way. The service is always quick and efficient. I would definitely recommend them to my friends and family.
Sales & Leasing Representative
Overall satisfied but room for improvement - Michelle
I like Palm Bay Ford, and have bought several vehicles from them, and have been happy with all of them, but one. I get my vehicle serviced there, and they even offer free car washes, that I don’t take advantage of even though I probably should.
I went in today to see what they had on sale. Couldn’t make a deal, and that’s okay because my current vehicle is fine, and I got a $20 Texas Road House gift card and an invite to their Inaugural Veterans Dinner, which I accepted, and look forward to.
Speaking of Veterans, I guess I don’t understand the Veteran program that Ford advertises that is equivalent for Ford Employee prices. When I inquired today, they said I didn’t qualify. I’m not sure why. When I learned about it last year, I bought a life-time membership to the DAV. I wish they would explain the actual non-benefits a little more clearly.
Pre owned purchase - Donzi1981
Would highly recommend this dealership and Paul. Paul was professional in every way, listened to our needs and helped us get to where we needed to be on our purchase. Needing to purchase a vehicle for my daughter, Paul was patient and ensured we were happy with our choice.
Sales - JonJon
This review is for sales only, I have not used their service center. I worked with Jonathan for a few days before completing the sale. I live about 100 miles away and the Edge ST I purchased was in route to their dealership. Jonathan was outstanding to work with. The day I picked up my ST, Jonathan was off that day, but came in to ensure everything went smoothly. I was about 20 minutes early and was met at the door and was informed that Jonathan was on his way.
My experience with Jonathan and the others I interacted with, is what should be expected at all dealerships.
Don’t do it. - Kjam
Tried to sell me a 2017 F150. Came in for a 2018. The price was the same as a 2018. No discount for a year old truck Told there was no 2018s available. Not until I looked up the truck online did they admit it existed. It was in their southern location called Villages ford.
Also we were told the truck came with a interior warranty and protection. Later we found a cut on the back door interior. Looked like cut during the prep work when it was revived at dealer. They did not honor their warranty. Don’t believe what they tell you about freebies. There in freebies when you don’t honor them. Spent $70k on a truck with a gash on the door. Purchased the warranty package for almost 10k and I’m worried they won’t honor that.
Staff was courteous but could not honor their warranty and the paperwork didn’t exist. Was told it’s all in the computer. Had great experience a decade ago but now disappointed.
I tried to buy a used mustang - Jon wishes he had a mustang 2011-2014
I looked online for a low mileage 2011-2014 mustang GT. Mullinax Ford had multiple cars with very low miles, all for around $20k. I was very excited about the possibility of finally being able to afford my dream car. On a positive note all 3 of the employees I dealt with were very good at contacting me and returning emails and phone calls. The motto at this dealer is that the lowest price is always 1st or best price 1st and no dealer fee's. This is how mullinax stops you from negotiating on the real best price. This however, doesn't mean that all the prices are bad at mullinax, in fact some prices are very good. There's a difference between a good price and 'the best price 1st'. For example the black 2013 mustang GT I initially came in and test drove had a 'best price 1st' of $19,900 online. When I arrived at the dealership, to my shock, the windshield sticker was $19,500. How can this be? I later checked the website again and wouldn't you know it, the price was now $19,000! The mullinax slogan is best price 1st, not best price 1st for this week. It also stated on the car itself and online that this mustang had undergone a mullinax 110 point inspection. This is supposed to make you feel good about buying a used Ford from mullinax. Be careful here, ask yourself, what does this really mean? Well it means absolutely nothing! I could be a massive car dealer chain and say my mechanic gave this (fill in the blank) used car a 290 point inspection. Okay, so what? What points were inspected and by who? What were the results of the inspection? What was fixed or replaced if anything? Where's the write up from a mullinax mechanic?
I initially met with Adyel. He's a nice easy going car salesman. I test drove the black mustang with him and showed him my trade. He took my car keys and said someone was going to look at my car (I found out later that some mystery person drove my car without asking me 1st). I opened the center console on the mustang, inside I found 1 sheet of paper. It was from Amsoil, it read completed inspection-replaced brake light switch. I asked Adyel what was going on? He said, "oh yea sometimes we have them do our inspections". This was the mullinax ford 110 point inspection! Buyer be warned!
I felt no pressure from him at all up until the point when we sat down to talk about my trade in. He tried repeatedly to get me to tell him how much I owed on my car. NEVER tell a car dealer what you owe on your car. Finally he asked me who my bank was. I told him and he picked up the phone and dialed my bank (I didn't know he was calling my bank). In a very tiny quiet voice that I could not hear he asked my bank what my pay off was. My bank would not tell him, thank goodness. He then handed me the phone and my bank was on the other line. They gave me the 10 day payoff and hung up. He tried yet again to pry it out of me, saying, "I need it to run the numbers so we can make you an offer". This made no sense at all. I told him I needed clean Nada trade in value for my 1 owner Honda with all service records in a folder, which is $6k. He walked away and came back a short time later with a print out showing 2 things, the price of their black mustang, which was magically back up to $19,900 and the KBB average condition trade in value for my car which is just under $5k. Funny how the price of the mustang went back up, this mustang price hike happened 2 more times on 2 different emailed buyers orders they sent me. This is not a mistake. The price changing (always in the dealers favor) is a common shady dealer tactic that some people don't catch. Their best and final offer on my trade was $5k. Naturally, I got up to leave. Adyel, like a gentleman, walked me back to my car and started talking about the difference between retail value and trade value. I just listened and politely nodded. The Nada retail value of my car is just over $8k.
Almost 1 week later, I get a call from Esteban. He said he was going over his notes and wanted to make me a better offer on my trade. We agreed to meet in the middle at $5.5k. I checked the 10 day payoff again and realized it was $5.6k. I called Esteban back that same day and said that I would need $5.6k to let my trade go as that amount would totally pay it off. He eventually said okay and a deal was reached. $19,500 for the mustang and $5,600 for my trade.
Chris later emailed me a buyers order for me to bring to my bank for financing. Strangely, the buyers order had the black mustang price of $19,900.....again. And even stranger yet there was a non descript fee of $174. And it gets even stranger still, my trade price went down back down from $5,600 to $5,500. Some how, accidentally of course, Chris had managed to add roughly $700 in this latest buyers order for my bank! I emailed Chris and asked him to correct the numbers and I also asked what the mystery fee of $174 was for? After all, isn't this mullinax ford, the NO dealer fees, 110 point ford inspection place? He said, that it was a dealer processing fee. Whoa! Are you as confused as I am yet?
The very next Monday I was at my bank and sadly, I was unable to secure financing on the mustang. My credit score is 695 and I have a good relationship with my bank, but as a independent contractor for a year now I wasn't able to provide them with enough proof of income. My bank said to wait until next tax season and they would try again using my new tax info. Had I been approved, my rate was zero down 2.99% for 60 months on the mustang. (The rate I'm currently paying on my Honda is even better with my bank at 2.49% for 60 months).
That same day Chris called me back and I broke the bad news. He told me he had a number of lenders at his disposal. I explained that all of his lenders would charge high rates and I only wanted to deal with my bank on financing. He said he understood but to call him if I wanted to give mullinax a try on financing.
It has now been between 1 and 2 weeks since I test drove the 2013 mustang. All I could think about was losing the mustang! Against my better judgement I filled out the online mullinax financing form and emailed Chris. I wrote that it couldn't hurt to give them a try at financing a mustang after all. I was so wrong and this is when the real nightmare started. NEVER EVER use a dealer to finance a used car, NOT even as a last resort.
As soon as Chris realized I wanted to use his financing everything changed. It was like there was blood in the water and mullinax was the sharks showing up to feed and rip flesh!
Surprisingly, I was approved the next day and Chris said he didn't even need proof of income. Amazing, I thought, my dream was in my grasp after all. He said, "when do you want to pick up your mustang?" I responded with, "well, wait a minute, whats the APR?". He said he didn't have that info right in front of him, but he would get back to me soon. He insisted that I immediately give him a 'refundable' down payment to 'lock down' the mustang with a credit card. I declined of course. Chris kept his word and sure enough he was back on the phone and the terms were zero down 8.39% for 72 months with Ally or BB&T. *If I had agreed to this the $20k mustang would cost me over $28k after 72 moths* I immediately felt all the air leave my lungs and said to myself, "see you idiot, you knew this was gonna happen". I told Chris thanks but no thanks. He did say that if I bought a car costing closer to $30k he could get that financing rate to go down. I texted him later to say I would think about a 2011-2013 mustang in the $20k range if he came up with a better rate. He said he doesn't have any say in what rates are available. I did some research later that night and found that 2 of the worst lenders on earth for financing a used car is Ally and BB&T. More importantly however, I found out that car dealers are never under any obligation to give you the lowest rate you actually qualify for. Not only that, but they don't even have to really qualify you at all. They just tell you that you are qualified, later after you accept their insanely high rate and they take your trade in, that's when they sell your loan to a lender. THIS IS HOW THEY SCAM YOU THE MOST! Once you are in the finance office (or even after you have left the dealership with your new car) and they have taken your trade, you will usually be told your financing 'fell thru'. Your actual rate is going to be even higher and you cannot get your old car back without paying something.
Shamefully I considered the mullinax rate of 8.39% for 72 months. My flawed logic was to refinance the mustang a year or 2 later with my bank and that way I could justify it. I called Chris back and said I would still need $5600 for my trade, same as last week. Chris said that would change things. What? Why? I responded. He said my rate would change for the worse. I said the lender has no business or care of even knowing I have a trade, its between me and mullinax. This is when I started getting scared. I knew my trade had no affect on the lender financing because they agreed to pay it off clean just days earlier, but Chris insisted that it did because, "it looks like you want to get out of 1 vehicle and into another". Isn't that what everyone wants to do, I thought to myself? What does that even mean? I asked to speak with his manager, Esteban. He said Esteban would call me and like clock work, Esteban did. I would never speak to Chris again after this point.
While on the phone with Esteban it was clear that he had suddenly gotten Amnesia. Less than 2 weeks had gone by and yet nobody remembered I had a trade in. Esteban (the guy who had just called me out of the blue days earlier and made a deal on my trade in) had just forgotten all about it. He continued to say that he would have to roll negative equity into the mustang car loan, "what if you owe $8k on your car and we only give you $5.6k, he stated?". I started getting agitated and reminded him that I owe $5.6k and they all know this already. I said I think Chris is trying to do something unethical. He said he would talk to Chris and call me back. Only hours later Esteban called me back. He said the confusion with Chris was that they thought the $5.6k from my trade was being applied to the loan. This was an outright LIE! They knew all along I needed a pay off for my Honda. They knew I didn't own my car. They knew the loan for the mustang must be ZERO DOWN (not $5.6k down), that's what the numbers showed on all the buyers orders they sent me. Had they thought I was giving them $5.6k towards the mustang, all the numbers would be different, I would be financing around $15k not $20k. He then said he needed $750 down and 11.49% for 72 months on the Mustang because my credit score was 661. There are 3 credit scores that make up your total Fico score. He used the common shady dealer tactic of using the lowest of the 3 scores instead of the highest of 695 in order to get me the highest rate possible. This was the end for me! I told Esteban I did not want to do business with him because every time I spoke with them things got worse and worse and he is a crook. He hung up on me. Please, for your own good, do not buy a used car at mullinax Ford Central Florida. If you have financing and you want a new car you might be okay. But, whatever you do or where ever you go, have a seasoned car buyer veteran with you. This is 1 of the biggest purchases of your life and if you don't know what you're doing or don't always pay attention to detail, car salesmen like Esteban and Chris are out there, just waiting to rip you off and you may not even realize it happened to you.
AWESOME - D
Barry the salesman was amazing, knowledgeable, and very helpful.
Mark the body shop manager was also amazing and very helpful
They both met all our needs.
Top Notch! - Kmk
Village Ford gets my business every time. Shane, Steve, Bryan, Jacob, David and Scott are a great group of guys to deal with. They care about their customers and go that extra mile to provide quality service! I feel like part of the family when I go in even for service. I highly recommend Village Ford! It’s hands down the best buying experience.
Everyone was very helpful. - Ann
Everyone helped us in a very professional way . Tyler Grant was our salesman and we were very satisfied with him......Very courteous and helpful. This is the 2nd car he sold us and we liked dealing with him.
f 150 - ford fan
new 2018 f150 xlt 2.7 eco boost , dealer gave a solid price in and out the same day. excellent sales person and everyone else!
Scammers!!! - Ron123
Let me just start out by saying they are criminals!!! Here we are on vacation and our taurus begins to leak antifreeze. I take it to a local shop and they tell me it's an internal water pump. 10 hour job per the ford repair manual. They are busy so recommend Paradise Ford. Paradise tells me it's a 21 hour job and quote me $2800 four times what the local shop quoted if they could have gotten to it!! I called the Ford dealership back home and they tell me 11 hours and $1400. The car is now at Ron Norris Ford in Titusville which also quoted $1400. Beware tourist scam at Paradise!!!! Shame on you Paradise Ford!! Plus they tried charging me $50 for the bogus estimate!!!
Don Raymond - Service Advisor - Keith
I bought a Ford last year, after owning numerous Japanese and German brands. The dealers' service departments for those brands were always excellent. The first time that I took my vehicle in for service at Peacock Ford though, I was completely impressed. They greet you very quickly at the drive through, and inform you that your particular service adviser is busy (if not busy, he/she greets you right away).
Furthermore, the Service Adviser assigned to me is Don Raymond. He is excellent, knowledgeable, and follows up by phone with status updates (if the vehicle is in for a few hours). I highly recommend that you ask for Don if you're new to Peacock Ford..
Overall, I give this dealer a 5-star rating due to their professionalism, their caring attitude, and their prompt, courteous attention showing that they truly care for their customer.
Great Friendly Service - Clay H
Amy In the service department was great. Got me in for my oil changed and checked everything Even pointed out I have a discount I needed to use.
Consistently poor service - Fordfamily
We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford has been our worst encounter with a Ford dealership, specifically their service department. Service lacks consistency and we are extremely disappointed in their level of service. Promises have been made but actions do not follow through. From now on we will go to your competitor Yeoman Ford. Our first experience with them was much more positive than our experiences with your dealership. Maybe you should listen to what your customers are saying rather than blow them off.
Chris, hard to call you when your note below doesn’t have an actual number
Inexcusable - Circusguy
Having had serious issues in both the service and sales departments, I left a bad review on social media. The dealership just called me to tell me they won't fix my Ford Fusion, that I bought there, because I left a bad review and I need to come pick up my non-running vehicle. Having bought my last 3 cars there one would think they would try to help rather than punish their previously loyal customer.
Fast, easy and done right - Tasha
I baught a van from this dealership and Troy Burns was the salesman. He was very knowledgeable and provided me with a great deal. It was a hassle free experience and he made sure everything was taken care of before I left the dealership. I would definitely recommend Troy at Greenway Ford.
Sold me a used vehicle with a broken airbag and a missing se - nayradartse
I primarily worked with Nathan Evans and Jorge Florez-Velez.
Over the years I have purchased multiple vehicles from AutoNation, usually feeling secure with the inspection process. This was the first time purchasing a car from Ford Sanford and I would never do it again. My Lincoln Navigator was in AutoNation’s possession for 6+ months and Nathan had assured me that it had been put through their in-depth inspection process multiple times. There was a delay getting the car because of a broken tailgate, he specifically told me it was because “they have to do the full inspection again” implying they want to make sure everything is perfect before sending it home. Despite this final inspection, I received the car with the Airbag light on, a missing rear seatbelt and missing back panel that was lost in the repair. Jorge did make false promises, which he later apologized for. I chalk it up to him being new at the time, not much fault here. Nathan however made me very uncomfortable by always providing me with vague empty promises. “Everything is perfect, I just looked” then followed up with we need more time. He did something similar so many times I asked to no longer work with him and to have someone else. In which I never heard from anyone in response. I had to reach out to them to complete the sale with Jorge alone.
Ultimately they did fix/replace everything under an extended warranty. It did take multiple trips with 60 min + travel tim each way. They never offered anything to alleviate my time or troubles. Even though I suggested they should. Not even a gas gift card despite driving to them over 5 times. They even gave me a loaner once with a completely empty gas tank.
This experience was less than stellar and I do not plan to buy a car from AutoNation again in the future. I would highly suggest doing a through overview of your car prior to leaving, we even found “temp repairs" in the engine bay after the inspection. Which is using a rag to get suction on a vacuum line temporarily instead of clamping it and they forgot.
They are creating a false security with their inspection process, and I fell for it. You don’t have to.
Stay away - Bradley Gregory
Purchased a 2016 F150 lariat with 20k miles. 12 hours after my purchase, the truck was at another Ford dealership getting repairs. To sum it up, I had the truck in my possession only 4 days over the following 3 weeks while it was in and out of the dealership being repaired. They failed to do any kind of presale inspection of the vehicle or even look it over when they took it in as a trade. I purchased it under the obvious assumption that it was a perfect, 1 year old, 1 owner, still fully covered under factory warranties F150, being sold AT a ford dealership. The owner Josh, did eventually trade me out into a new truck, however, I was not happy with the overall deal, and pretty much had no choice, but to keep the xxx or get into a new one since he was unwilling to just refund my downpayment and cancel the sale. Even though he did correct the situation, I just feel as though he was more worried about keeping his loses to a minimum instead of giving me a great deal and making me happy considering all the headaches I had to deal with. Just be cautious, if purchasing a used vehicle from this dealership.
Palm Coast Ford
Finance Manager/Business Manager