Truly a wonderful experience for buying a car here! - flywolf
Great no pressure sales service by Roy Day! He found exactly what I was looking for and walked us through the process personally. The finance department was very knowledgeable, friendly, and organized. Thank you Doug Macmillan. Mr. Kaiser even came by and thanked us for our business. That is something that never happens at other car dealerships. Truly a great experience!
Best experience buying a car - maryjo7285
Andre fredrick made buying a car today a memorable occasion! He was very helpful, friendly and NEVER pushy! Thanks Andre for a GREAT buying experience!
Best Place to purchase a new Chevy Car or Truck - Hivelocitie
Fair, Honest, Helpful and a genuine pleasure to deal with. What more could you ask for. The sales management team are also very helpful. Good Outfit.
Great time - Anttwan
Jd was very uplifting and straight forward with everything. no xxxxxxxxx just let's get a deal done. We got in and out fast.
I'm a hard person to work with, they did well with me. - Bill101
This is for two reviews due to forgetting the first. I worked with Joshua b Patterson for a second time and was well please his approach and knowledge, in short other salespeople needs to follow his lead. Special thanks Joshua Patterson. Happy i am bill Worley
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
As of now deal not complete. - EMERSON W RAWLINGS
From the great reviews I read was why I came to Sullivan. I brought in a 2017 Mazda CX3 that I paid close to $30,000 for 7 months ago with only 2200 miles on it,. expecting to get a fair trade on a 2017 Buick Encore. What I received was a ridiculous trade in of $16,000. So after a couple of hours of debate they offered $19000. that I reluckdently accepted. The color I chose they did not have but could get probably that day on the 28th of Aug. or the next day. I was told that there was only 3 in fl. that color, so I advised them to order right away before it was taken. No they waited until the nexr morning to order and behold it was gone. So they ordered another one from further away. which I am still waiting for on the 31st. Therefore I am holding my updated rating until I finally get delivery. I am very disappointed in the way you have to do business with these car dealerships, that you have to argue and dicker to receive a fair deal. I have been buying cars now for over 60 years and they haven't changed in the way they conduct business.
Service Department Is The Worst!!!! - KarpKiaSucks
Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said.
Service - tyler0807
I would like to say a big thank you to Ron Norris Buick service department. Today my car would not start had to get a ride to work. I called the service department told them what happened. I was informed my battery was still under warranty they sent someone to my work to pick up my keys, picked up my car , brought to the service center verified it was the battery , replaced battery and brought my car to me at work within 3 hrs. That is what I call service!
Quick, no hassel, very pleasent - Fred kniffin
This was the first dealer that i offered a deal that they said yes, and when i went in they gave me the deal without jerking me around. Kile and Nigel were great and had everything lined up before i came in
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.