Anthony goes above and beyond! - Sharon Shovelin
This is my second Buick Encore -- and Anthony is the reason I returned to Kelly. He understood what I wanted in a car and worked until he found it for me. He also made the transition from the older Buick to the new one totally seamless. Anthony is fair, friendly, and professional.
very professional - Tycaine
Very professional , very eager to help and make sure I could get the best deal. I would recommend the next man to purchase vehicle here
Acadia Lease - daglira
Enjoy working with Dave and had a good experience when leasing a new acadia. Dave was very responsive and accomodating and did a great job locating the vehicle we wanted.
Encore Purchase! - Clay
Pat was very helpful. Answered all my questions about the Encore! Made me aware of items I wasn't even thinking of. Would definitely recommend the dealership and Pat to anyone looking for a vehicle. Great experience!!!
Worth the 3 hour trip! - Lisa G.
Eric was a pleasure to work with. We found our car through an online ad and they worked with us to make the sale happen. Eric worked hard to make sure our used car looked like new and we couldn't be happier.
They are a low pressure, down to earth dealership. We truly wish they were closer to home, for service and future purchases.
Smooth Purchase - amm63
My husband and I were looking to trade my Nissan Rogue in for a new dependable SUV. After working with Andrew Tarantino, we found a Chevy Trax that met our every need. Andrew did an excellent job and helped set up and explain all of the new techno features that the Trax has which my Rogue did not, ie Bluetooth, wifi, onstar. Our experience was a smooth and positive one. We would definitely recommend this dealership. All of the employees are friendly and positive but not overwhelming and pushy.
Great location, better staff - Pat
We moved to the area recently, I am a retired GM at a Buick dealership in the Dakotas. Peruzzi staff have been wonderful! Thank you!
No pressure! - bahlight
Not your "typical salesperson", Jim Burgert rearranged his schedule to accommodate ours, and never once made us feel pressure to buy. A genuinely nice guy, he and Matt Morrison made our buying experience a pleasant one. Both gentlemen were knowledgeable and professional from beginning to end.
Oil Change Visit - ObservantCustomer
The service staff could use a little more training on "customer service" (how to greet customers, smile, use please and thank yous). Just overall basic pleasantries that go hand and hand with great customer service. There's a coldness when you walk in. But my experience has been by the time you leave the staff is falling over themeselves trying to be nice. It's weird. Also, I was promised a complimentary car wash. At first glance the car "looked" like it had been washed. But upon closer inspection, I think someone only wiped it down with a dry cloth. It was clear they hadn't touched it with a spray bottle let alone a hose and soap. Very disappointing.
Always the Best! - Elliott Stroul
The definition of professionalism and making you feel like family. Everyone is totally awesome.
Kathy, Tommy, Todd, the service crew and Fred. It is always a pleasure to business there.
Exceptional Customer experience - hpjlc
From start to finish Bergey Buiuck GMC as a Dealer was exceptional. I have to say I really dealt with one person primarily. While all where helpful "BRANDON DERSTINE" was exceptional in every way. He made sure my hard earned money went as far as it could towards my new vehicle. He helped me understand - Which vehicle to lease for the best return, made sure I got all I was entitled to, as a couple examples. This was the first time I felt truly represented as a buyer. Brandon was a true asset to Bergey believe me. Make sure you take care of his Career.
Thanks for asking
excellent place for your car or truck - templephil
I have had nothing but excellent experiences with Patriot. There have taken good care of my truck and been very patient and attentive to my requests. There have been a few occasions where I have been late and they still take me and get my issues resolved.
Honest, Fair, Friendly - adavid02
Coming in just to look, Lou Cerota saw me in the lot and asked if he could help. Lou was very helpful in answering all my questions and the eventual test drive ended in a purchase. Lou was very patient as we went through the paperwork and he arranged it so I could pick up my 'new' used vehicle within a few hours. I would send anyone to Lou and this dealership. Every step of the process was painless and friendly.
Recommend Tina Alldrege - blackpearl
We recently purchased a used vehicle from Union Park Honda. Tina Alldredge was our salesperson. She was absolutely wonderful. We love our Honda! We would not hesitate to buy another vehicle if needed from Tina. She made this experience great. We needed a couple of things done to the car and she made all the necessary arrangements to get the work done. If you want a caring, knowledgeable salesperson ask for Tina Alldredge! You will not be sorry.
recall simple and friendly, - wayne swope
I received a recall notice from on-star for the trailer hitch on my 2016 gmc canyon. I had 2 sleepless nights in fear on gmc service after my first experience with Burns gmc in Marlton ,new jersey.
Finally i went to Burke motors in Cape May Court house, nj. They where friendly and appeared to want a customer unlike my selling dealer,(burns in Marlton ,nj). i was pleased at there investigating of the issue. They informed me the trailer hitch was back ordered, but they would keep me updated. Friendly and updating customers, new experience. I left and 10 minutes later got a phone call asking me to return to the dealer. They inspected the trailer hitch and reviewed the recall papers . My vehicle was clear and safe and I am thankful.
I received a survey from the dealer but they never provided an ID or Password so u spend 30 min. of ur time filling it out and then can not submit it. contact them and they send another survey again no user ID or Password. Contacted gm customer service and the 4th and 5th person i spoke to transferred me to call my own phone. gm has an issue.
Burke motors was a breath of fresh air,
Great Car Buying Experience - HuggyFam
Just bought my 4th GMC Yukon yesterday. My first purchase from this dealership. What a great experience! Brian DeNight from the sales department was amazing! I'll never go to another dealership again!!!
"Sales" - wayne m.
We were greeted immediately by Victor. He introduced us to Daniel the salesman. Daniel was pleasant and worked hard to make sure we got the truck we wanted. Running in and out of the rain to bring trucks to us to keep us from getting wet. Daniel & Glenn really went out of their way to take care of us to give us the best deal on a 2017 GMC Canyon. The people at Penske all are very professional and a pleasure to work with. They gave a good deal on my trade-in. Daniel our salesman spent plenty of time showing the features inside the truck to my wife and I. John was also helpful in going over the extended warranty, tire protection and the Xzilon. Joy Page made sure we were well taken care of at the dealership. Kudos to everyone at Geoff Penske. Thanks you made buying a truck easy. Would recommend to anyone to give them a chance.
Outstanding Service - Colonel Bob
Once again Fred Beans has demonstrated what customer service is all about! From the sales department to the service they are a first class team who knew what it means to be both attentive and customer focused--the reason I will never go elsewhere!
Left me hanging - Mike1234
Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed large oil spot in driveway. Investigation revealed leaking oil filter. Left vehicle sit all weekend, called First thing Monday morning, explained situation. I was told I could bring it in Thurs or Fri. Let my displeasure be known to person who took my call. Also contacted them through one of their online contact forms. I got a very nice email thanking me for considering Willis for my car purchase.
Crawled under truck, filter was loose....tightened and took to another Chevrolet dealer that day. Expected better
better than average - JohnD
1. My salesman Ben was a real nice guy but I felt that he was not completely up front informing me about the $199 for glass etching and the 3year tire, glass and tire protection. There was a lot of conversation flying around about this, that and the other...and then next I know I'm reviewing a sheet with these extra fees. I probably would have went for the tire, glass, tire protetion anyway but definately not the glass etching!
2. I also feel more time could have been spent actually detailing the truck (wipe down the dashboard and wax the paint) and less time putting Armorall on the tires.
3. Other than than Ben was very nice and your finance guy was very efficient.
A pleasant experience - Toby5154
We must highly commend all the staff at Granite Run Buick GMC. Especially Mark O'Brien and Sharif Mosley. And a special thanks to Sharif Mosley. Sharif remained close by our side before, during and after the sale. He answered all our questions, helped us with our insurance transfer and programmed the car computer, just to mention a few. Sharif's professional and personal attention to detail is a credit to the dealership. My wife Pam and I have been purchasing cars for over 40 years and I can safely say we have never had a better experience. We are looking forward to a lasting relationship with Granite Run Buick GMC and will recommend it highly.
Service dept a joke,about worst ever liars - dennisinpalass
We brought our 2017 Enclave in for brake and steering issues.I requested a test drive with the tech.Srevice advisor had shop Forman drive truck with My sister and ai after they said nothing was wrong.Shop Forman drove with us and after the brakes went to the flor and he almost went through the windshield he told Service advisor somethings wrong to bring it back in.They parked the car and came back an hour later and said its fine yet didn't move truck again.The gave us a truck with a very low brake pedal and said u less there's a code they can't fix it.My sister was in Jersey and the brakes total went out,Roadside had to be called.It was towed to a nearest Buick dealer that found the bad a Master cylinder in ten minutes.
The trucks brakes work great now.thanks for almost killing us Faulkner abuick.I bought my Caddy there,not anymore since Faulkner employs such dishonest clueless techs and service adbisors
Felt very valued here ... - K6
We just had the best buying experience imaginable! We have been looking for a Ram 2500 for a while. Initially, we'd planned on purchasing a used vehicle with low mileage that hopefully had been well maintained. It turned out that we'd be able to purchase a brand new vehicle for an excellent price at Novick, and it doesn't end there. Everything was ready to go when we arrived. Aside from signatures and becoming acquainted with the vehicle, there was nothing more to do. There were no awkward sales pitches, no surprise charges ... not one negative thing about the experience! We were treated as valuable customers the entire time by there extremely friendly staff - including the young lady who opened the door for us, the gentleman who prepared our registration documents, the finance manager, and of course, Scott Novick, who was beyond awesome. This is our first Dodge ... and it certainly won't be our last ... and we definitely will return to buy from Novick!
Great Long Distance Corvette Experience - Dave
I owned 2 Corvettes in the past but was a little nervous purchasing a 2017 Corvette from a dealership 3 hours away from my home. However, the experience was wonderful under the guidance of sales adviser Sam Kelley. He was extremely knowledgeable and patient throughout the entire process. My wife and I rented a car in order to drive to Atlantic City for the Corvette delivery. We planned to drop the rental car off at the Budget rental counter in the local airport and Uber/taxi back to the Kerbec dealership but Sam insisted on letting us follow him there and giving us a ride back!
Needless to say...we highly recommend Sam. We love our new C7 Corvette and recommend Kerbeck.
Completely Satisfied & Definitely Recommend - FordFan27
We were in the market for a new 2017 Buick Encore. We gathered quotes and visited a few dealers. Janiqua Small quickly responded to our request for an internet price. We visited the dealership and were initially greeted and assisted by John Simonelli who introduced us to our Sales Professional Perry Bonifazi. Perry was courteous, professional, informative and knowledgeable of the Buick product line. We received very fair pricing on both our trade and the Encore we were purchasing. Finance Manager Ashley Hillman was helpful with the finance process. We encourage anyone in the market for a new Buick or GMC to visit Faulkner Buick GMC.
Deceptive or Incompetent - pawel
I found a truck I was interested in: a 2016 GMC Sierra 2500HD with a service body. I was in touch with the dealer for about a week, when I noticed that new dealer incentives made the price of the truck very attractive. I sent another email to Amanda Duffy, who supposedly verified the price and asked me to come in as some rebates were to expire the following business day. I came in that same day, spent a couple of hours checking out the truck (and waiting), just to find out that the price of the truck is actually $8,000 more than advertised or verified. Their contention is that the price of the truck was correct, they just "forgot" to include the "upfitter" of the regular bed to service body. They would not honor the advertised price and declined to accept the responsibility for their omission and misrepresentations. Very disappointed. Will not shop there again. Beware...just because you verify the price does not guarantee that this would be the actual price of your new vehicle. Deceptive or incompetent....either way, I will not shop here again.
Excellent - Jessiej259
Our salesman, Dan Mindicino, was exceptional. He was very helpful and made buying a vehicle easy, quick and painless. I have owned 4 new vehicles in the last 4 years and this has been the easiest and most rewarding experience from a dealership.
Don't trust the dealership - Michael a nerone
Spoke with staff and sales manager for a week back and forth because I live 65 miles away always about same truck finally had time to go see truck and spoke to them all the way there was a little lost they kept telling me come in . I get the they say truck was sold 2 days ago so what rating can I give but f for failure
best car buying experience I've ever had. I had... - TWN7575
best car buying experience I've ever had. I had emailed over a quote request and quickly heard back from Andy at Arena. Once he confirmed exactly what I was looking for he emailed me back with a great price. He then gave me a very fair offer on my trade, went and found the exact car in color that I wanted and I had my car by the end of the week. There was back forth negotiations necessary. Just a great deal with a very helpful and friendly salesperson.
Extremely frendly! - Kvillegas
Our salesman was Vince, we have purchased many cars in the past and he is defiantly one of the best we have dealt with! From the beginning he told us he was new to the dealership and might not know everything about the vehicles, but would make sure to get us all the information we wanted/needed. He never tried to pretend he knew it all! Everyone was very helpful and friendly!! Highly recommended!
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