A Pleasant Experience From Beginning to End - WMD
We visited Holman Infiniti to look at some of the late model, low mileage, precertified Q50s they had advertised online. Upon arriving, we were impressed by the beautiful building and the friendly staff. We were fortunate enough to have Anderson Douglas show us the car we were primarily interested in and answer all of our questions, we found him to be extremely knowledgeable about not only the Q50 but the other, non-Infinity models we were considering as well. When it came time to discuss price they were very fair, the internet price was honored (plus tax, tags, and registration fees, as expected), there were no additional, made up fees thrown in to artificially inflate the price of the car above the asking price. I have found myself sitting in many different car dealerships over the years and I can honestly say this was one of the most pleasant experiences I can remember.
We picked up the car on the Friday evening of a holiday weekend. Upon arriving home we noticed that there was no owners manual in the glove compartment. I called Anderson and brought this to his attention and he told me it would be in the mail first thing Monday morning. I was hoping to get it by the end of the week. Tuesday morning the owners manual was delivered to my house followed by a call from Anderson on Wednesday just to make sure I received it. Anderson is a man of his word and a terrific guy to do business with.
Great Experience - Kristian
Couldn't be happier with my experience at Bennett and with Emilio, my salesperson. I came in late on a Saturday afternoon, test drove a Q50 and walked out an hour later the proud owner of a new car. Emilio was very nice, didn't pressure me, answered all my questions, and worked with me to put me in the right vehicle. Would highly recommend to anyone looking at Infiniti's.
Zero Customer Service - tperilli
Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future.
Wonderful experience - JennaB622
Within the last two months my husband and I have purchased both our cars from Infiniti of Ardmore! We are absolutely in love with the cars we got. Not only does this location have an unbelievable selection of vehicles but the service is amazing! We did shop around at other dealerships to see every option but the other places didn’t compare. We went right back to Infiniti and found our cars. My husband got the Infiniti Q50 and I got the Nissan Rouge SUV. I would highly recommend for anyone interested in buying a car to go to this Infiniti dealership! The sales consultant that helped both me and my husband was Mike Lewis. He was professional and really nice. Most importantly he was not pushy, he listened to what we wanted and what we could afford. We are so happy with Infiniti and I know anyone else who shops there will feel the same way!
Good Job - alfie58
I just purchased a QX50 from the Porter Infiniti . My representative for the company was BobPorter. He was very informative and help in teaching me about the functions of the QX50. It appears to be a very nice car. It is loaded with so many functions that I will need to read the brochure to learn how to use them properly. I have had this vehicle for at least a week and I am loving every ride. My friends are excited and anxious to get a ride in a new car.
Not honest ! - Upset
So I was shopping for a Q50 Sport for quite a while. Thought I finally found a deal after the long painful search that most of us used car shoppers go through. I talked to a Shauna Willen, there website sales representative. Thought all was good and communicated the news to friends and family that the search was over and I got a fair deal. Only to receive a call 1 hour before there closing time that the vehicle was transferred for sale at another dealer. This was after I locked in the deal by giving Shauna my credit card number at 1:30 pm. She called back at 2:20 stating that the credit card was not going through ( complete bull) so I called my highly reputable Credit card company to ask if there had been any attempt by Infinity of West Chester to process a down payment to hold the vehicle. My Credit card company had said no.... at this point I contacted Shauna. No response until a 1/2hour before they closed, only to tell me that it was shipped to another dealer for a sale. A sale that I had locked in with a Shauna Willen at what a complete waste of my time and effort. I know business is business, but this was unreal. I would not recommend Infinity of West Chester to anyone.. Not a big review person, but don’t want other people to make the same mistake I have made by putting my trust in them !
BEWARE ~ No Longer an Infiniti Dealership as of June 2017 - Michelle Phy
I wondered why the customer experience had declined so much since Brian left. After multiple errors and phone calls, I finally spoke to someone who was honest and shared with me that they are no longer an Infinite dealership. They are not legally allowed to do warranty repair work on your Infiniti dealership. So very sad things have deteriorated so much. Steer clear.