Great Experience - Kristian
Couldn't be happier with my experience at Bennett and with Emilio, my salesperson. I came in late on a Saturday afternoon, test drove a Q50 and walked out an hour later the proud owner of a new car. Emilio was very nice, didn't pressure me, answered all my questions, and worked with me to put me in the right vehicle. Would highly recommend to anyone looking at Infiniti's.
stay away if you are buying from different state - tgfssk
price wise, Holman infiniti has great deals.
however when I purchased certified infiniti vehicle from dealer on end of aug, and it took until mid October to get the title registered with CT DMV. no one communicates with you once you are out of the door. I was charged extra amount for registration fee on top of documentation fee, which they promised to return once everything's finalized, but still nothing
unless you are buying from NJ where you can be on top of registration process, I would stay away
Zero Customer Service - tperilli
Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future.
Worst lease deals around - Zach Troast
I came here and test drove a Q50s last weekend and had a very nice conversation with the salesman, Kelson, who was very nice and accommodating; until it came time to discuss pricing.
My credit was never run, they didn't even bother to appraise my car for trade and came back with numbers that were terrible but I assumed it was just a sales tactic and gave him my numbers that were about half of what he gave me initially but what I knew to be somewhat reasonable and he made it seem as though they were in the realm of possibility. Then he went to talk to the manager, Ashley, who came back with him with LAUGHABLE numbers that were not even close to what I asked for and gave me some ridiculous lecture as to why they were the best they could do as if I was born the day before. I immediately thanked them for their time and walked out.
3 days later I went to a different dealer and the first numbers they gave me were a full $200 less monthly and putting $1k less down. Not sure if they didn't want to lease to me because of my age or perceived financial status but it was the worst car buying experience I've had to date.
Sad dealership!!! - Jcaru89
Was bounced around between two service advisors and manager Vince. Received unbelievably poor customer service from Rebecca and Vince. Was told one price and had to pay another. When I showed up to pick my vehicle up the work that was supposed to be done wasn’t even done.
BEWARE ~ No Longer an Infiniti Dealership as of June 2017 - Michelle Phy
I wondered why the customer experience had declined so much since Brian left. After multiple errors and phone calls, I finally spoke to someone who was honest and shared with me that they are no longer an Infinite dealership. They are not legally allowed to do warranty repair work on your Infiniti dealership. So very sad things have deteriorated so much. Steer clear.
Good Job - alfie58
I just purchased a QX50 from the Porter Infiniti . My representative for the company was BobPorter. He was very informative and help in teaching me about the functions of the QX50. It appears to be a very nice car. It is loaded with so many functions that I will need to read the brochure to learn how to use them properly. I have had this vehicle for at least a week and I am loving every ride. My friends are excited and anxious to get a ride in a new car.