Outstanding Service!! - Infiniti QX30
My first experience at Bennett Infiniti In Allentown was remarkable! Nabil Gerdak took the time to understand exactly what I was looking for and with his expertise & knowledge I was able to choose the right vehicle QX30 lease. I definitely recommend everyone to visit Bennett Infiniti for your next vehicle! Great teamwork along with Moe and the rest of the staff who made me feel like part of their family (The Infiniti Family)
Easy and smooth process for used car purchase - LGL
From the initial contact, visit, test drive and paperwork, it was an absolutely easy and quick experience. Greg Zappley was easy-going, knowledgeable and attentive. I drove about an hour within NJ, based on the price of a used 2018 Q50, but was very pleasantly surprised with the personality and environment of the dealership. I hadn't dealt nor heard of Holman before. Everyone was personable and friendly (even passing employees are asking if they can get you something to drink, etc.). There is a definite focus on the customer experience and combined with the best price in the NJ-NY-CT-PA area for similar cars, it is a winning combination. So compliments to Holman for having the people and for fostering that aspect of the experience.
Zero Customer Service - tperilli
Leased a new Q50s and while I love the car and its performance, my experience with this dealer left a lot to be desired. I was very quick and easy to make the deal, prepared to sign the lease with exactly what I needed and the salesman did not provide any service at all. I left the dealership to get my daughter from school on time, and the salesman promised to come to my home to over the features of of the vehicle. This never happened. I called to schedule a time and he never got back to me. Also, I traded in my previous vehicle and was told the rear sun visors for my children would be returned to me and this never occurred. The inspection stickers expired two month after I left the lot with the vehicle, this has never happened to me with a new car. When I called to inquire about this, I was not treated professionally by the woman in charge of this and she never called me back. Most recently, my daughter and I hit a pothole and the front tire went flat. When I checked to see if there was a spare or donut, there was none. I was never made aware of this by the dealer and this seems like something important to tell your customers; especially those like myself with small children and expecting a child. When you pay $55,000 for a car, you expect a donut unless you are told otherwise, or told about features of the tires that allow you to drive on them flat, which we were not. I will certainly seek another Infiniti dealer in the future.
Excellent service - NICKD3
I have been having my vehicle serviced with Infiniti for 5 years now and have always had great experiences. Steve in the service department was very professional and knowledgeable as well as everyone else I have encountered.
Worst lease deals around - Zach Troast
I came here and test drove a Q50s last weekend and had a very nice conversation with the salesman, Kelson, who was very nice and accommodating; until it came time to discuss pricing.
My credit was never run, they didn't even bother to appraise my car for trade and came back with numbers that were terrible but I assumed it was just a sales tactic and gave him my numbers that were about half of what he gave me initially but what I knew to be somewhat reasonable and he made it seem as though they were in the realm of possibility. Then he went to talk to the manager, Ashley, who came back with him with LAUGHABLE numbers that were not even close to what I asked for and gave me some ridiculous lecture as to why they were the best they could do as if I was born the day before. I immediately thanked them for their time and walked out.
3 days later I went to a different dealer and the first numbers they gave me were a full $200 less monthly and putting $1k less down. Not sure if they didn't want to lease to me because of my age or perceived financial status but it was the worst car buying experience I've had to date.
BEWARE ~ No Longer an Infiniti Dealership as of June 2017 - Michelle Phy
I wondered why the customer experience had declined so much since Brian left. After multiple errors and phone calls, I finally spoke to someone who was honest and shared with me that they are no longer an Infinite dealership. They are not legally allowed to do warranty repair work on your Infiniti dealership. So very sad things have deteriorated so much. Steer clear.
Avoid at all costs - Nick
Where do I begin..
The experiences with Newark Porter Infiniti have been numerous and exhausting.
This story begins over a year ago when I took my first ever Infiniti (2015 Q50S) in for maintenance and to fix a few interior rattles (glovebox & door). I researched the two dealerships near me (Newark & Timonium) and decided to make the additional trek to Newark as they had received better reviews. This trip is over 50 miles one way and takes a little over an hour to make. Furthermore, there is a $6.00 toll for each trip.
I quickly found out that if you take your car for any interior noises, you'll battle with the dealership in trying to replicate the noise. If you're lucky, they will replicate it and try to mend the issue with their “go-to” procedure of applying little felt pieces everywhere in your car. Nothing says luxury as little felt strips.
I also had the privilege of experiencing death wobble due to premature wear of OEM rotors and brake pads. Despite their being a TSB out for brake issues with the Q50, the dealership would not honor it. I brought in Infiniti Consumer Affairs in hopes to mitigate this issue, however, they refused as well. Therefore, I had to purchase and install a full brake job as Infiniti would not honor their TSB.
After 3 trips up to Newark to fix the same four interior rattles, Porter Infiniti inflicted even more damage to my car during their felt application process. I have images to show you how I received my car, however, am unable to upload them here.
I also relayed this to Infiniti Consumer Affairs and was told that I would need to take my car back to Newark in order to fix their damage. Unwilling to put even more miles and time on the car, I told them I would only return when I had additional issues to take care of.
This brings us to the most recent. I have a noise beginning to resonate in the front left of the car. I, along with others who have heard it, believe it has something to do with the suspension (would explain all of the interior rattles as well). Concerned, I decided to return to Newark to get this issue looked at along with others. I wanted the damage repaired, the passenger fog light secured (missing screw), and the steering wheel noise (ITB15-001) fixed.
After 2 days, my car was complete. They did repair the damage they caused and replaced the weather-stripping and backseat plate. However, that is all that was done. Supposedly they could not hear the suspension noise during their 3.2 mile test drive. Furthermore, they ignored the fog light securement (despite 3-4 emails reminding them of it), and said they couldn't replicate any steering wheel noise (Despite the TSB I provided)
In summary, during my one year of dealing with Newark Porter Infiniti, they have been through 3 services managers which no longer surprises me. I've put about 600 miles on my car, spent about 24 hours commuting to and from the dealership, and spent about $60 in tolls plus all of the gas costs.
I hope other Infiniti dealerships are different. However, I can confidently say that if you care about your car and quality service, I would avoid Porter Infiniti at ALL costs. In fact, I'm looking forward to the expiration of my warranty where I will no longer feel guilty or wasteful in having myself or another qualified mechanic fix the items on this car.
I can thankfully say I am finished with Newark. What a relief.