Outstanding Service!! - Infiniti QX30
My first experience at Bennett Infiniti In Allentown was remarkable! Nabil Gerdak took the time to understand exactly what I was looking for and with his expertise & knowledge I was able to choose the right vehicle QX30 lease. I definitely recommend everyone to visit Bennett Infiniti for your next vehicle! Great teamwork along with Moe and the rest of the staff who made me feel like part of their family (The Infiniti Family)
Great Experience - Marsar4171
Recently leased my 3rd Infiniti from Holman. This experience, as well as the last two, were remarkable. I highly recommend trying them out. Friendly staff, reasonable pricing, and an outstanding facility await your visit.
Purchase of a used car - christine
My used car dealer was Geovanny Perez. He was very helpful and responsive, especially via email. My experience was overall good. I had one issue that I am currently inquiring about, but my experience thus far has been very positive. Thanks, Geovanny for your help.
BEWARE ~ No Longer an Infiniti Dealership as of June 2017 - Michelle Phy
I wondered why the customer experience had declined so much since Brian left. After multiple errors and phone calls, I finally spoke to someone who was honest and shared with me that they are no longer an Infinite dealership. They are not legally allowed to do warranty repair work on your Infiniti dealership. So very sad things have deteriorated so much. Steer clear.
They can find a way to solutions. - Kuba Aman
I got a new car which was nice. Had some questions in the beginning but these guys know how to settle things. I will definitely spread a good word about them
Bad overall experience - mjmac33
I traded in a brand new QX30 after just one year. I should have known the year having the car was not going to be an enjoyable one after immediately leaving the lot to find out that the sun roof didn't actually open. During the two test drives that we went on, I made it known that I would want the QX30 with a sun roof, and at no point did Mike Lewis educate me on how the glass didn't actually retract, just the shade. Who would want a sun roof that didn't retract? Makes no sense to me, but I upgraded to a higher priced vehicle so that I could have one.
This was the only the beginning of a year filled with frustration and costly maintenance. I could look past the sun roof if it weren't for the exuberant amount of money it required to maintain the vehicle. At my last service it was recommended that I do all sorts of work that would run close to $600..... and that was only the 15,000 mile check up. Not once was it made known to me that the basic upkeep of this vehicle would be breaking the bank.
All of this valuable information must have gotten lost in the midst of the sales representative continuously asking if I will write positive reviews on my buying experience because "that is how they are graded and paid." Maybe a little less focus on the review and a little more on not hiding facts about the vehicle that a buyer should know. Or maybe a little less focus on your side gig flipping houses, and a little more on customer satisfaction...
In hindsight, I should have done a better job asking more pertinent questions so that's on me. But this will be the last time myself, my family or friends will even think about Infiniti.
Worst service shop I have ever been at - Jmutillo
Worst service experience ever just bought my car on Saturday and the dealership promised me they would take care of my concern so I believed them and made my appointment for today so today I take it in I already knew what was wrong with the car and they tried to lie to me saying it was a heatshield not knowing I had a certified tech look at it already than I see a scratch that was not on my car and tried to deny that they didn’t do it he tried to show me pictures of my car when it came in and picture did not show that scratch keep in mind this is the service manager triying to lie to me all this time other than that my salesman has been great