After you buy the vehicle - john1956
Okay I waited a while to write this review. I purchased a brand new Mazda 3 in 2013 from Martin Mazda with Brian Matt being my sales person. So it is now 2018, Brain Matt still calls once a year to make sure everything is still ok with my vehicle always saying if you have any problems let be know. Wow after 6 years what a great sales person. The service department is always top notch excellent service and is willing to answer any problems or questions.
Top Reviewed Specialists At This Dealership
Excellent Work - aaron
Bought a used Mazda6 Grand Touring from here and Lamont was able to help me with everything I needed and made the experience very pleasant and successful. Definitely recommend going here if you are looking for a used or new Mazda.
Air bag recall. - RON.RODDY9189
I dropped my car off at 7:30 am to have the passenger air bag replaced. I was given a loaner car and was told they should be finished by 4:30 to 5:30 pm. I received a call at 11:00 am and was told my car would finished by 11:30 am. To my surprise when I went to pick up my car it had been washed. The people there are awesome to say the least. Very friendly and always a pleasure to talk to. Thank you for a great job!! Will at the service counter is a very great man to work with!!
Mazda Product Specialist
Excellent service - MikeG
My wife and I have been to several dealerships over the years and I have to say this was by far the best buying experience we’ve ever had. I was looking to trade in my car for a new CX 5 and from start to finish everything went great. Brian, our sales rep took care of us first. He was very nice and honest. Even though he was busy with other clients, he still made sure he got us taken care of which was great. Not pushy at all. Then we went over to Mitchell to talk some numbers after our test drive and he also was fantastic. Being new to the Mazda family, he really made things work for me financially and kept me at a price I was comfortable with. For final paperwork, we went over to Chris and he was great as well as funny! He made the paperwork a breeze and overall gave us an amazing and enjoyable buying experience. Everyone we encountered was very nice and accommodating which you don’t always see at most dealerships. I would recommend this place to anyone any day of the week. For a good quality buy that provides everything you’re looking for without the high price tag, this is the place to go.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
Easy car buying experience - sdldad
My wife and I wanted to lease a new Mazda CX-5. We had gotten several quotes from local dealers and Kennedy offered to match the lowest one. We took a test drive and we're given a thorough explanation of the cars features. We were able to lease for the price quoted (no hidden fees added that weren't in the quote like the 9 percent PA lease tax). Between taking the test drive, going over the features and signing the deal the entire process took a little over two hours.
Typical of Maple Shade Mazda - DXER
I have always had a good experience at Maple Shade Mazda. My car is almost 5 years old and I have been going there exclusively. They have always been kind and courteous and professional. I have never had a problem with any work that was done . I would be surprised if they ever got a negative review based on all my experiences with them. I highly recommend them. I also highly recommend the Mazda vehicles.
Terrible Body Shop - JennE1
DO NOT USE THEIR BODY SHOP! I took my car once to get work done and it was great…Mazda was paying for that work. The second time I took the car was an insurance claim. They rushed through the work and the paint is a terrible mismatch. They claim it’s not their fault because another body shop had used paint that was a shade too dark in an area close by the bumper. Regardless, a good body shop will match to the color that’s on the car, not just paint the car with the formula they think it should be and hope it matches. Terrible quality, terrible customer service… and I would never recommend them to anyone.
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Excellent introduciton to Young Mazda - ACGT
Having taken five test drives over the past three weeks with a view to purchasing a new car, I decided to buy a Mazda. Due to a communication issue with a Mazda dealer two miles from my home, I found Young Mazda on line and paid a visit. Worked with Stefano and felt he had a better knowledge of the product I was looking at than any of the other reps did on their cars that I worked with at the other dealers. Not only did he know the product, he controlled the presentation, had a good knowledge of cars generally and was professionally sociable. At the appropriate time I was introduced to Steven Garcia, Sales Manager. He, too, left me with a good impression. Now, I made a counteroffer to the Mazda dealer near my home and felt they did not respond timely enough. While I was at Young's, they left a message accepting my offer. Consequently, feeling obligated to honor my offer, I purchased the car from the dealer which was only two mile from my home. Despite being twenty miles away, I would give Young's Mazda strong consideration on the basis of the performance of the two men listed. Add to that the sterling five star rating on this site, this is a winner.
Outstanding Customer Service and Great Cars - gymmyb11
I had the opportunity to buy my first car at John Kennedy Mazda. When I walked in on a Saturday to come test a couple vehicles, it was very crowded and the staff was busy tending to other customers. Even though it was crowded, Cheryl, Mark, and Pat continued to stop over and apologize for the wait. They were very hospitable and asked if there was anything to get me while I waited. I appreciated this attitude or serving all customers on a personal basis instead of focusing on one deal. After the wait, they really got to know my vehicle needs and also financial needs. Pat and Mark are pros in the regard that they take the time to understand the customer and their financial situation instead of pushy selling at other dealerships.
I ended up purchasing a vehicle from John Kennedy Mazda. Pat took the time to go over paperwork and even was willing to go out of his way to make sure i understood all details with owning the vehicle (warranty, insurance questions). When I came back to pick up the car, the gas tank was full and the car was cleaned once again (it was already prepared great at original point of sale). Those little things go a long way and I am glad that some dealerships are selling cars right... and this is one of them.
Great dealership - Noel03
I had a great experience buying my 2018 mazda cx 5 from here amazing helpful and informative people from all the employees that helped. Thank you very much! I definitely recommend them.
Excellent service - donnazab
The Mazda service department is the best! They treat you fairly always. Never recommend something you don’t need. John is the best service manager. Bought my first Mazda in 2003, bought my second in 2016.
great service - Tony
I called my local dealer and Walt got my car in and service was excellent and i appreciated his loyalty to the customer. Thank you.
Consistent Excellence - mt8155
I purchased a new 2016 Mazda 6 over three years ago at Piazza Mazda of West Chester. It was THE BEST sales experience I ever had when shopping for a new car. John Pinkerton was professional, patient (I am an informed consumer that asks a fair amount of questions), knowledgeable, and most importantly....NO PRESSURE. I was able to use AAA pricing.
My husband recommended Piazza because of the wonderful experiences he had with the service department. This is the second reason that I will be going back to Piazza in a few months to buy a 2019 Mazda CX-5. The staff at the front desk in the Service Department could not be more helpful. They are friendly, informative, and have gone out of their way to provide top notch service (too many examples to list here). Additionally, Mazda's service charges are light years less expensive than Toyota, Honda, etc.
When I bring my vehicle in for servicing, I am in the waiting room often with people who live 20 - 50 miles away. They drive out of their way to come to this dealership because of the quality of service provided.
If you are in the market for a Mazda, go to Piazza Mazda of West Chester. I am in no way affiliated with them, but would gladly do a commercial for them if ever asked!!
They charged me for a part that doesn't fit my 🚚 - Diane
Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same problem occurred took back they did what they called an exploratory. Said. The heater box had a leak on to the new fuel pump and they would silicone it and put back and charged us another $650. We had all the exact same problems as before they touched it. It would just die in its tracks on the highway 15 min later it would start. We were trying to get home to Fl. Towing our Rv as Ira just hit. We were say their mercy. If you don't have training to fix something admit it and refer customer to another facility.Don't put someone's life in their hands took to another Ford dealer within 15 minutes they told us our problem was a. Fuel pump relay told them we had a fuel pump and relay install they said impossible the relay in your truck is unserviceable the entire fuse panel would have to be removed and it would be approximately another thousand dollars so Chapman Ford never installed a relay and put our Lives In Harm's Way as the situation did not resolve itself and we were Towing an RV and the truck would just die so check your receipts everyone
I first spoke to the service mgr after the new dealership gave us the news . I said you charged us and never installed a relay, you couldn't. He said ill give you the $ back we charged for the part. I said u owe us a lot more than that.I spoke to the owner recently he was willing to give me a $300 refund of which I replied back it was not an amicable settlement as we should never have incurred the $600 additional fee the next day for nothing . we have always used a Ford dealership because we felt we had Trained techs . well guess what. Had Chapman Fords. Techs used the computer with my vin # they would have known the relay was unservicable. How can u charge for something and not do. I think there is a word for that.
Rude, unknowledgable staff - Jkiefer27
This has been the worst car buying experience. While the salesman was ok, the used car manager had no idea what he was doing. When it was time to transfer the the title of my trade-in, they returned and told me that because the car was co-owned by my ex-husband, they couldn't transfer the title without him present. The co-ownership is indicated on the title by OR, not AND, which means only one of us need to be present to sign the title over. While speaking with the used car manager about this, he refused to look at dmv.org which has the guidelines for this nor did he pay any mind to the emails from my lawyer concerning this matter. Larry admitted that he has never dealt with this issue before and the person they use for titling isn't available on weekends. He then told me to leave the store?!?! I was just about to write them a check for nearly $20,000 and now I'm being told to leave the store because Larry lacked the communication skills needed to be able to talk this issue out? Ridiculous. I would never give my money to a company that hires such unknowledgeable and rude employees. When I called back today to speak to Larry’s superior, he lied to him about what happened...wouldn't really expect much more from a used car salesman, though. Par for the course. This place is sleazy and I would not recommend it to my worst enemy.
Wanted Me To Pay In Advance For Insurance Claim - RogerM
I called them to have the top on my convertible replaced as the window had been damaged. Nationwide told me to make the appointment and let them know where it was going. Hertrich’s called me back and said they won’t order the part for my car unless I pay out of pocket in advance. The part is $2000. I explained that this was an approved claim through Nationwide and they said either way the part had to be paid for in advance. I spoke with Skip, the Service Mismanager and was told the same thing. This is “company policy” because he “got burned” for $300 in parts recently.
If a company can’t front the cost of a part, how good is the service going to be - assuming they can’t afford decent techs to DO the work either.
Best part is had they been at all polite about it I would have let it go. But I was given this by Ann in parts : “I’m not about to order a $1900 part without some kind of payment up front.”
I compared this to the body shop wanting sheet metal paid for and she said that the difference is that then they have the car, and if I wanted to leave my car there as “collateral” she would order the part after I dropped it off.
I thought Hertrich’s was an upstanding name in DE - seems it’s more of a Pawn Shop.
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