After you buy the vehicle - john1956
Okay I waited a while to write this review. I purchased a brand new Mazda 3 in 2013 from Martin Mazda with Brian Matt being my sales person. So it is now 2018, Brain Matt still calls once a year to make sure everything is still ok with my vehicle always saying if you have any problems let be know. Wow after 6 years what a great sales person. The service department is always top notch excellent service and is willing to answer any problems or questions.
Top Reviewed Specialists At This Dealership
The Best car purchased experience. - Tp933
We came in 4 minutes before door close. Charlie stay 30 minutes late and gave us all info. We come back, test drive the Mazda CX-5 and purchased it. All done within a week. The service is very good.
Mazda Product Specialist
Excellent New Purchase Sales Experience - David K.
Juan Landivar provided outstanding sales support in my purchase of a brand new Genesis G80. He was at all times responsive, supportive and patient over a several day period.
Outstanding - Lisowski
I bought a used CX5 3 months ago and he just called to see how I was doing with the vehicle, never had anyone do that on used vehicle before. Check out Mike Wills if you are buy a vehicle he won't just sell you a vehicle and for get about you.
trade in and purchase - the rows
We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
courteous, no pressure sales prople with a great atitude. - Jared2
Made an internet appointment to see a vehicle that was beyond my budget. Jacob asked me if he could show me a similar car more in line with my budget. No pressure, allowed me to look over the second vehicle at my pace, in fact he disappeared for about 15 minutes while I inspected the car. When he returned, he asked if I would like to take a few minutes to work some numbers to see if this car would fit my budget. It did! So in about an hour I had a car I liked and a deal that fit my budget.
A Comfortable Experience - Norton
For the most part automobile service invokes apprehension and mystery.
The exception is Maple Shade Mazda, staff is friendly, professional and keeps me informed. My experience there is comfortable, transparent service plan and no financial or mechanical surprises after.
Terrible Body Shop - JennE1
DO NOT USE THEIR BODY SHOP! I took my car once to get work done and it was great…Mazda was paying for that work. The second time I took the car was an insurance claim. They rushed through the work and the paint is a terrible mismatch. They claim it’s not their fault because another body shop had used paint that was a shade too dark in an area close by the bumper. Regardless, a good body shop will match to the color that’s on the car, not just paint the car with the formula they think it should be and hope it matches. Terrible quality, terrible customer service… and I would never recommend them to anyone.
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Great Experience - Vey#1
The staff and our salesman Josh Vey were very helpful. accommodating and courteous. When I came up to look at the car, there was a fluke with the sprinkler system. We were outside for about 30 mins in the hot weather. All of the staff were polite and grabbing water for everyone. It made the experience even more memorable. Instead of a bad experience, they made the trip more enjoyable of an event beyond their control.
The purchase was very easy. I really appreciate Josh accomodating to our schedule to finish our purchase. He came back after his hours to finish the purchase at our convenience.
Excellent customer service skills, very polite. - nicecar.vicki1
I am very pleased with everyone, that helped me get into my new car, Dan Stanitski, Ed in finance, my experience with the service done on my car was excellent. I am very happy with my new car. Thank you all so much and take care. Vicki Bogia.
Great dealership - Noel03
I had a great experience buying my 2018 mazda cx 5 from here amazing helpful and informative people from all the employees that helped. Thank you very much! I definitely recommend them.
They charged me for a part that doesn't fit my 🚚 - Diane
Took our F2 250 for service told needed fuel pump ran about $1,000 okay on the bill it said they placed a relay 2 days after service exact same problem occurred took back they did what they called an exploratory. Said. The heater box had a leak on to the new fuel pump and they would silicone it and put back and charged us another $650. We had all the exact same problems as before they touched it. It would just die in its tracks on the highway 15 min later it would start. We were trying to get home to Fl. Towing our Rv as Ira just hit. We were say their mercy. If you don't have training to fix something admit it and refer customer to another facility.Don't put someone's life in their hands took to another Ford dealer within 15 minutes they told us our problem was a. Fuel pump relay told them we had a fuel pump and relay install they said impossible the relay in your truck is unserviceable the entire fuse panel would have to be removed and it would be approximately another thousand dollars so Chapman Ford never installed a relay and put our Lives In Harm's Way as the situation did not resolve itself and we were Towing an RV and the truck would just die so check your receipts everyone
I first spoke to the service mgr after the new dealership gave us the news . I said you charged us and never installed a relay, you couldn't. He said ill give you the $ back we charged for the part. I said u owe us a lot more than that.I spoke to the owner recently he was willing to give me a $300 refund of which I replied back it was not an amicable settlement as we should never have incurred the $600 additional fee the next day for nothing . we have always used a Ford dealership because we felt we had Trained techs . well guess what. Had Chapman Fords. Techs used the computer with my vin # they would have known the relay was unservicable. How can u charge for something and not do. I think there is a word for that.
Slimy & Sleazy Sales Tactics - Mark D
Went in to see car, agreed upon a deal, got buyers order & while at the dealership I called my credit union, I was already pre-approved for all financing, sent over buyers order & called my insurance company & added car to my policy. They tried to get me to use one of their finance companies but told them I wasn't interested in theirs since I was already approved. After going thru all this they tell me they don't accept down payments on a used vehicle & that the car will still be offered to anyone who walks thru the door after I leave. So I tell them I want it, it's sold, I'll bring them the check Monday morning as that is when the loan dept can cut check. I leave & then get an email couple hours later that says they sold the car to someone else who came in and did "everything" today. In other words they used their finance company which more than likely benefits them more financially than me bring in my own cash. This dealership has no loyalty to a customer just the money. Very slimy & sleaze tactics to sell a car out from under someone after a deal has been agreed upon. DO NOT RECOMMEND THEM!!! TAKE YOUR BUSINESS ELSEWHERE!!!
Transparent service! - Marc22
From first click on the vehicle of interest to driving away from the dealership! I have purchased many cars in my life and this by far was among the best experiences I have encountered. I spoke with John after he received my inquiry on line. He called and told me I was approved and already had numbers presented before me and was willing to pay off my trade sight unseen, since that is unheard of in today’s market. We scheduled a day to come out and pick up the new vehicle. I then received a call from Christine the Finance manager, informing me she would like to work on getting better rates on my loan. Again, what dealer would do that! She was wonderful and kept me updated via text messages and worked with me to provide excellent payment friendly packages to insure my new vehicle will be covered for years to come. Christine was transport, customer focused and willing to do anything in her power to make sure I was getting the best options possible! But Christine and John get 25 stars if I were able to give them. Excellent customer service and it is good to know that there are still dealers out there that are willing to help vs only looking to make a quick buck. Thanks again John and Christine for all your help. Ok see you when I’m ready for my next Mazda!
Wanted Me To Pay In Advance For Insurance Claim - RogerM
I called them to have the top on my convertible replaced as the window had been damaged. Nationwide told me to make the appointment and let them know where it was going. Hertrich’s called me back and said they won’t order the part for my car unless I pay out of pocket in advance. The part is $2000. I explained that this was an approved claim through Nationwide and they said either way the part had to be paid for in advance. I spoke with Skip, the Service Mismanager and was told the same thing. This is “company policy” because he “got burned” for $300 in parts recently.
If a company can’t front the cost of a part, how good is the service going to be - assuming they can’t afford decent techs to DO the work either.
Best part is had they been at all polite about it I would have let it go. But I was given this by Ann in parts : “I’m not about to order a $1900 part without some kind of payment up front.”
I compared this to the body shop wanting sheet metal paid for and she said that the difference is that then they have the car, and if I wanted to leave my car there as “collateral” she would order the part after I dropped it off.
I thought Hertrich’s was an upstanding name in DE - seems it’s more of a Pawn Shop.
Second time buying will never again - Runner girl
Second time buying a car here. First time awesome experience. Everyone helpful and the salesman followed up a few days later to see how i liked the car. Second time was terrible!! Hate the car. Initially experience was going well. Ended up standing in yhe rain with a car i hate with none of the features i wanted. Then the one feature i told three different people about didnt happen. I was told it was just a chip. Ok fine waited 40 min for them to finish the car only to not have navigation. Call and leave a message for the manager the next morning and didnt receive a call back. So i call and was more or less told oh ya i forgot you can pick up the chip when you get a chance. Seriously!! And what am i to do with it.now i have to find to to pick upthis chip andpay to have someone install it when it shld have been done from the beginning. I drove off the lot and was completely dismissed. They dont care. They have my money. I will not buy another car from them ever.
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