Always an awesome experience - cfkstar
We are returning customers to Martin Mazda. Brian Matt is the best. He's always friendly and helpful. The rest of the staff as well is always friendly. We look forward to our next trip down there.
Top Reviewed Specialists At This Dealership
Great experience! - Jessica34
We went to the dealership without the expectation of buying a car that day, but we got such a great deal with the help of AC that we couldn’t pass it up. We received great customer service, all our questions were answered, including fiancing questions with Shadi’s help, and it felt like a much more personal experience than the typical sales experience. We recommend you visit the dealership!
Hassle-free - Kristin111
Vinny at North Penn Imports made purchasing my new car easy and hassle free! He provided kind and knowledgeable service with NO pressure.
He patiently put up with my inability to make up my mind, and found me the perfect car.
Colleen in finance was just as accommodating. Both are friendly and explain everything, making the car-buying experience simple and enjoyable!
Mazda Product Specialist
Best experience - Boshuk311
I have never dealt with a dealership so professional. Zach and Mike were extremely helpful with my recent purchase. They gave me a line up of cars to chose from. They did not push me into a car i did not want. Instead they allowed me to test drive any car i wanted and allowed me to chose for myself. Most car dealers do not give you this option. Upon purchase Zach gave me a full tutorial as to set up all of the tech in the car. I strongly recommend Hamilton Mazda and Volkswagon. I would also like to thank Melissa in finance. She was very helpful and expedited the whole finacial process. Thank you for all your help.
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
trade in and purchase - the rows
We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here.
Satisfied Customer - M3driver
Kennedy Mazda did a great job for us. Low pressure sales. Very satisfied w the car. Sales person answered all questions and was professional. Thank you!
Great service - Mary123
They accommodated me even though I had the wrong date and even have me a loaner. They even finished my service way ahead of time.
They are the best - Becky Grey-Robinson
I have been using this service department for about 10 years. They give you a loaner car and I liked the first loaner so much I purchased it. Then when that car needed service I loved the loaner and will be purchasing it in October. They are friendly, helpful and never try to overcharge you. They go out of their way to assist. Sandra the service department clerk is the best, always on top of things.
A really pleasant car buying experience! (not kidding) - Sunday1
I just leased a car from John Kennedy Mazda. First- their internet sales rep (Linda) was incredibly responsive and straightforward. I was able to fill out the credit application online in advance which made the time spent at the dealership much more productive. I was in and out in under 2 hours which is a new personal best. I was most impressed with how friendly the entire staff was.
Highly recommend this dealership!
Horrible Customer Service. - Joe
Bought a certified used Mazda 3 from them in June of 2017. When they brought the car around to me the car had a dent in the hood and cigarette ashes in the car. I told them I would not buy it and they had change order written to put a new hood on the car. I purchased the car and found that the rear tire was not up to par and they refused to change it. THey did replace the hood and they had the car for a month to do that work. The auto windhield wipers did not work and they told me it was the sensor. Found out the windshield had to be replaced as it was not hte stock windshield and the auto wipers would not work without a stock windshield. The salesman assured me it was fixed before this was found to be the solution. THey replaced the windshield and it made a hissing noise after it was replaced, air leak when you went over 55MPH. I took it to the windshield place and they fixed it again. Now the auto wipers work. I dealt with mazda USA over the rear tire and they said Sussman said it passed inspection so it was good, even though the inside of the tread was worn out from being on another vehicle. Just took the car back to be inspected and the rear brakes just passed inspection, this is certified preowned! It should of passed easily. The GM offered 50% off the brakes. They should of replaced the rear brakes free of charge as I only drove the car 7,000 miles since purchasing it. I love my MAZDA 3 but this dealer is a real joke. STAY AWAY!
Very pleasant - Mazda Mama
This is our 5th Mazda from this dealership. Always been very pleasant and helpful while we lease our cars.
Never felt pressured. Took their time explaining all the features on the cars.
Great service department. Courteous and thorough. When lease is up will get another Mahad.
Buyer Beware!!! Search You'll get a BETTER PRICE - OTTOEHC
I saw a car on Chapman site that was at their Horsham location. Price stated $1000 trade assistance, this dealer WOULD NOT HONOR told me it is a different dealer even though same name part of extended inventory online, total BS. Even worse sent TWO emails to the owner never got courtesy of a response. If the owner doesn't car why should his employees. I was ready to buy had someone just shown integrity and some level of customer service. My RECOMMENDATION is BUY IT FROM THEIR HORSHAM LOCATION AND SAVE $1000!!!!! Or BUY A DIFFERENT BRAND!! I have owned twelve Fords in my life but no more.
Awesome! - Erik !
Alex Htut was very nice and helpful. I would recommend him to everyone. It was a great experience. He made the process smooth and easy. We were very satisfied.
Great experience! - Michael K.
Mel was excellent and a professional. Numbers were set via Costco. Discounts passed onto the customer. The experience was enjoyable, no pressure. I highly recommend both Piazza (Mel) and the CX-5. Nice handling, enough horse power, comfortable seating, and quiet roomy cabin.
They Make a Mistake, You Pay for it. - ZanTrellick
The service and parts department here completely ruined my day.
I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away).
Great, so I told them to order the tire, and off we went.
Problem is, they never actually had it in their warehouse.
FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that
A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip)
B. I had waited four and a half hours for something they couldn't deliver
C. I hadn't shown any measure of disrespect towards the staff and
D. This was all their fault
That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes.
I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this:
Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised?
Tony- I'm sorry, but I cannot do anything else.
Me- Oh, you CAN do better, you just refuse to.
Tony- That's right, I refuse to.
After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people.
TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks.
Wanted Me To Pay In Advance For Insurance Claim - RogerM
I called them to have the top on my convertible replaced as the window had been damaged. Nationwide told me to make the appointment and let them know where it was going. Hertrich’s called me back and said they won’t order the part for my car unless I pay out of pocket in advance. The part is $2000. I explained that this was an approved claim through Nationwide and they said either way the part had to be paid for in advance. I spoke with Skip, the Service Mismanager and was told the same thing. This is “company policy” because he “got burned” for $300 in parts recently.
If a company can’t front the cost of a part, how good is the service going to be - assuming they can’t afford decent techs to DO the work either.
Best part is had they been at all polite about it I would have let it go. But I was given this by Ann in parts : “I’m not about to order a $1900 part without some kind of payment up front.”
I compared this to the body shop wanting sheet metal paid for and she said that the difference is that then they have the car, and if I wanted to leave my car there as “collateral” she would order the part after I dropped it off.
I thought Hertrich’s was an upstanding name in DE - seems it’s more of a Pawn Shop.
Second time buying will never again - Runner girl
Second time buying a car here. First time awesome experience. Everyone helpful and the salesman followed up a few days later to see how i liked the car. Second time was terrible!! Hate the car. Initially experience was going well. Ended up standing in yhe rain with a car i hate with none of the features i wanted. Then the one feature i told three different people about didnt happen. I was told it was just a chip. Ok fine waited 40 min for them to finish the car only to not have navigation. Call and leave a message for the manager the next morning and didnt receive a call back. So i call and was more or less told oh ya i forgot you can pick up the chip when you get a chance. Seriously!! And what am i to do with it.now i have to find to to pick upthis chip andpay to have someone install it when it shld have been done from the beginning. I drove off the lot and was completely dismissed. They dont care. They have my money. I will not buy another car from them ever.
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