Mazda 3 sold itself, but don't forget the sales guys - Len5624
Buying an automobile doesn't have to feel like going through a car wash without a vehicle.
Last year, I assumed “car wash” was the case. So with trepidation and a budget around $22,000, my choices were narrowed to the 2016 Toyota Corolla, Honda Civic and Mazda 3. “Probably the Honda or Toyota,” I thought.
Test driving the Corolla and Civic led me here: “Well, if the Mazda 3 isn't much better, it's onto Hyundai and Chevy Cruze.” I was seeking a smooth mid-size car ride in a compact vehicle. Not sub-compact. Also: I wanted a stellar car built around a great sound system. Oh yeah a sunroof, too. Was I wishing on a star? Maybe. Mazda was my last hope before expanding the search, which sounded more like a project than a pleasure.
I cold-called Martin Mazda in Newark, DE. Told the salesman who picked up the phone that “look, I'm not buying, just comparing. And if I happen to fall in love with the Mazda 3 – not likely because I'm picky – but if I happen to fall in love, I'll compare your 'rock-bottom' price to the other Mazda dealership in the area.” Yowl, that spiel prompted an answer which almost disoriented me. “That's what I would do, Len,” said the salesman, Tracy Thompson.
What? A salesman who was agreeing I should try somewhere else – maybe first? How could that be? I was expecting something like, “We won't be undersold...etc.” Even if this was terrific salesmanship and reading of the customer on the phone, I was impressed. Impressed enough to make an appointment with Tracy Thomson late Saturday afternoon. But he was busy with another customer and so there I was with Tracy's colleague, Brian Matt. Would I now get a hard sell? Hardly. I test-drove the Mazda 3 Touring sedan (not top of the trim line) and, wow, the car drove far better, firmer than my used Altima. The Mazda 3 itself was the best salesman of the three. Without “3” love, it would be impossible to walk down the aisle to the salesman's office for the dotted line.
But that's what happened. Brian, with Tracy nearby (a split commission), made an offer of less than $22,000 for a compact that sold itself, plus a sunroof and enough Bose speakers to make a downsized concert hall sound pitch perfect. The price was just $3,500 more than subcompact 2015 Honda Fit I had briefly considered a couple years ago – no sunroof, no Bose speakers and not a comparable ride.
So that's my Mazda 3 story. After the fact, it gets even more reassuring. One of the two salesmen, Brian Matt or Tracy Thompson, calls every six months to make sure things are okay. Note: They're not trying to sell me something. The car's under warranty for two more years. I also get six-month email notices from Martin's Service Department. No charge there, either.
Am I exaggerating about the car itself? Don't think so. Read the following (it's brief). Apparently 2017 is even better than my 2016 Mazda 3.
Roy Morgan Research survey finds Mazda (and Volvo) have jumped last year's top three
“Mazda has narrowly slipped ahead of Volvo to take outright honours in a survey of owner satisfaction conducted by Roy Morgan Research (RMR).
The market researcher's 'Automotive Satisfaction Report' was compiled from 40,000 interviews over the course of the year ending July, 2017. It's a follow-up to the 2016 report, which placed Mazda fourth, after Lexus, Skoda and Isuzu Ute.
For 2017 Mazda overtook all three of those brands (out of 24 brands surveyed), and so too did Volvo.”
That's 40,000 interviews, more than many political polls. To me, that's a soft sell hard to ignore.
- Len Rosen
Couldn’t be happier! - Thomas826
Pacifico was extremely helpful. A bunch of awesome associates to work with. Mike had no problem answering my questions and making me feel comfortable purchasing my new car!
Top Reviewed Specialists At This Dealership
Excellent service department - JohnS
My aged Mazda 6 was part of the airbag recall. Hamilton was the closest dealer. The scheduling was easy and efficient. They gave me an estimated time for how long the repair would take to complete as I had to wait for it. They completed the work well within the window. Perhaps most importantly, I own and drive cars until they fall apart as I drive a lot for my work. The car has over 200k miles but I take good care of it. What impressed most was that there was no effort at an upsell---easy to do on a car that "old". This showed me Hamilton Mazda is a very trustworthy service department. Highly recommend.
Excellent, no pressure sale - KarenR
This is my second Mazda Cx5. I absolutely love this updated version! Dan was our salesperson again. He is super! Very knowledgeable and absolutely NO PRESSURE! This has been a fabulous experience! Highly recommend this dealership!
Mazda Product Specialist
Genuine Customer Focus! - Lions89
It's a pleasure doing business with Chapman EHT. I always look forward to visiting and working with Bill Kassner and the Chapman Lincoln/Ford folks. Dina Carlino and Tim Griffiths were extremely helpful in helping my wife and I assess our options across the Lincoln and Ford SUV lines. After several test drives and vehicle demos we were thrilled to take delivery of a new 2017 Lincoln MKX. Seamless exchange of our MKC coming off lease and delivery of the new MKX capped off the sales experience. Much thanks to Bill, Dina, Tim and the Chapman team! They went the extra mile to ensure a smooth delivery and sales transaction.
Great Experience - Gav&Ant
My husband and i had the greatest experience there. We had a guy name Naz who helped us. He was very professional and understanding. He had all the information we needed although we got there a little late. He gave us the attention we needed. We are thankful to Naz and the staff at Peruzzi Mazda for helping us find the right car for not only our budget but also our scene of style. Thanks a million!!
Great Place to buy a car! - The10us Pro
I recently purchased my second CX-9 from Faulkner Mazda. Darshan Patel was a great salesman who took care of me. Great service from everyone there.
Straight to The Point - Zoom_In_Out6
My experience with a car purchase was great, I knew what I was looking for and the staff at the dealership was straight shooting, I wasnt pressured into upsizing or adding, they made sure I was able to purchase the vehicle I budgeted for. Highly recommend. Oh I like the Mazda6 as well!
trade in and purchase - the rows
We purchased a cx-5 after returning a vw diesel in 2016. Great service and easy to work with - everyone from the sales to the shuttle driver were wonderful. Definitely shop here.
I'm Pissed at Maple Shade Mazda - Mike Harkins
I'm PISSED! I buy everything needed for my Miata at Maple Shade Mazda. I have NEVER taken my Miata anywhere else for anything. ALL service is done there. I suppose that I’d Drive to MAPLE SHADE to buy gasoline if they sold it there. Last week, I spent $842.65 at Maple Shade. This morning I realized that I needed another part that I know costs less than $100 because I already purchased two of them last year. I need another one so I called and spoke to Dave. He said that I need to drive in and hand him the credit card because he is not allowed to take a credit card over the phone. That stinks! That is the most inconvenient thing I have to do because you obviously don’t trust someone.
I’m not interested in hearing an “apology.” I’ll work out something. I am not a guy who tries to get even, but there are exceptions and this is one of them. It’s going to cost you.
Mike Harkins, Make-A-Joyful-Noise@comcast.net
609-953-1300 – but don’t bother to call!
Great Mazda Dealership - DEV303
Leased a Mazda CX-5 in 2015 through 2018, then purchased the vehicle. We have been taking the car there all through the lease, and will take it there as long as we own the vehicle. Always help the customer and appointments are to the customers availability.
Great Experience - Kath W
This is the third car I have leased or purchased at Kennedy Mazda. I keep going back because of Josh Vey! He is great to work with and I would recommend seeing him to anyone looking for a new car!
Very good experience...nice people. - Roxyguy
Very good help, great price sales people and staff were honest and fair. Would be happy to refer friends to this place for a car.
Poor customer service - darlene519
Upon inquiring online regarding a used 2015 NX F Sport, I had a less than optimal interaction with Melcom Avrigian.
I expressed to Melcom that I would be willing to travel interstate (almost two hours) for a specific vehicle, stating my desired budget of $30,000; and further indicating that this would be a cash purchase. Despite the fact that I was providing the information that was requested by Melcom in order to speak to the used car manager, I was met with a blunt and dismissive response, "good luck in your search.." before even being able to make an appointment to see the vehicle.
It would be expected that an internet sales person would work to retain a potential sale met with flexibility and courtesy. However this was by no means the service I received. If not by pursuing potential sales opportunities, I don't see how you would retain business...
Friendly, helpful, thorough and efficient. - Patster13
Brought my car in for recall and oil service which was completed in expected timeframe. Also received evaluation results for key inspections. They are very helpful!
They Make a Mistake, You Pay for it. - ZanTrellick
The service and parts department here completely ruined my day.
I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away).
Great, so I told them to order the tire, and off we went.
Problem is, they never actually had it in their warehouse.
FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that
A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip)
B. I had waited four and a half hours for something they couldn't deliver
C. I hadn't shown any measure of disrespect towards the staff and
D. This was all their fault
That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes.
I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this:
Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised?
Tony- I'm sorry, but I cannot do anything else.
Me- Oh, you CAN do better, you just refuse to.
Tony- That's right, I refuse to.
After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people.
TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks.
Wanted Me To Pay In Advance For Insurance Claim - RogerM
I called them to have the top on my convertible replaced as the window had been damaged. Nationwide told me to make the appointment and let them know where it was going. Hertrich’s called me back and said they won’t order the part for my car unless I pay out of pocket in advance. The part is $2000. I explained that this was an approved claim through Nationwide and they said either way the part had to be paid for in advance. I spoke with Skip, the Service Mismanager and was told the same thing. This is “company policy” because he “got burned” for $300 in parts recently.
If a company can’t front the cost of a part, how good is the service going to be - assuming they can’t afford decent techs to DO the work either.
Best part is had they been at all polite about it I would have let it go. But I was given this by Ann in parts : “I’m not about to order a $1900 part without some kind of payment up front.”
I compared this to the body shop wanting sheet metal paid for and she said that the difference is that then they have the car, and if I wanted to leave my car there as “collateral” she would order the part after I dropped it off.
I thought Hertrich’s was an upstanding name in DE - seems it’s more of a Pawn Shop.
Mazda CX-5 - NKoch
Came to the Scott Lot on a referral and loved it!!! Everyone there helped me out! Sales Manger Touni gave me an unbelievable deal that I couldn't refuse! All of the Sales Consultants were great as well!! I worked with Tom, Ty, and Zach! I tell everyone to come here because of my experience! I also bought a USED Mazda6 and last year from the Scott Lot and everyone over there was amazing as well! Every time I came in as well I saw the owner Mr. Scott there and he was also so nice and respectful!....I will end with this.....you always here about the bad never the good....you will here about 1 bad even though there is 100 Good before it! This dealership was amazing to me and I recommend it over any competitor!
Pacifico Hyundai Mazda
General Sales Manager