Happy with my vehicle, but VERY POOR Customer Service - cmr27
I see you respond to the reviews and wanted to share with you. I am very disappointed with the your dealership and hope this can be taken care of ASAP.
Thanks so much,
I will preface this review with saying that my buying experience at D'Ambrosio was fine and was satisfied with the deal I received. After has been a nightmare... This week I will be filing a claim with the Pennsylvania Attorney General's Office reporting Jeff D'Ambrosio Auto Group.
I purchased a 2018 Jeep Grand Cherokee from their dealership in August. A month after having the brand new car (1,000 miles in) the transmission went on a $57,000 new vehicle. At the time of the issue, I was out of state and the Jeep dealer I had the vehicle towed to did not give me a loaner vehicle. Therefore I had to rent on my for 2 weeks while the new transmission was being put in. This issue was under warranty and did not put up a fight to replace knowing the manufacturer was at fault.
With that said, the rental I paid out of pocket was nearly $700 for the two weeks, plus the added aggravation of the whole deal (and likely resale value drop due to the issue). We are now mid way thru Dec, and I still have not received my refund for the rental vehicle. I have been going back and forth with Dan D'Ambrosio and the District Manager regarding my payment (they even said they would go beyond just the $700 at first for my troubles, but I can't even get what I am owed back). D'Ambrosio Auto Group and Chrysler have every excuse in the book, although the payment has been "approved" for me to receive. This is a substantial amount of money to be out of pocket for this length of time, not to mention I am still having issues with my BRAND NEW CAR!!!! D'Ambrosio needs to reimburse me for my expenses that are due and enough playing games.
Top Reviewed Specialists At This Dealership
Business Manager Imports
Great Experience - Amaku269
Met and exceeded expectations in a timely manner. Great customer service. Got it done in a few hours. I will continue to be loyal to Mitsubishi. I've had mitsubishis for 15 years
Sales & Leasing Consultant
Mark Jiles and Keith Penny were amazing! - Dash
My CarVision experience was awesome! Mark Jiles gave me excellent customer service from the moment I walked through the door! Keith and Lee also lent me their expertise during my car buying experience! Everyone "kept it real" and that's what I respected the most!
New Car - Grant18
The experience was awesome and thanks Jen and Sol so much ! I would definitely recommend you J and S auto to my friends and family .. your awesome ! Thanks again !
General Sales Manager
EXCELLENT SERVICE - elizabeth77
Assistance service manager of service dept was excellent..This dealership is a must see or go too..Everyone we came in contact with was professional and courteous
The best place to buy a car. - Gerise
Andres went above and beyond to find me the mirage I bought at the dealership. They found me a loan that fit my budget. All the employees are the best. I would recommend this dealership to anyone looking for a car.
Best Sales Experience We Have Ever Had! - Norine123
Yesterday, my husband and I traveled from Selinsgrove, PA to New Castle, DE, to buy a car. We had been searching for a used Acura and had visited several other dealers. I saw a car we were interested on the Hertrich Acura website and called to see if it was still available. I had also called two other dealers to inquire about their vehicles. One of the other dealers never returned my call. The second dealer returned my call, but after I heard from a lovely salesperson at Hertrich named Ty Bailey. She got back to us immediately and, indeed, the car was still available. So off we went to Delaware! Upon meeting Ty, who met us at the door, we found her to be warm, friendly and very low key. She was not the high-pressure type of salesperson you often find in dealerships. She showed us the vehicle, began the process of appraising our trade in and kept us company with very pleasant conversation throughout the afternoon. The car was just what we had been looking for, even the color was our first choice. It was like it was meant to be! We waited while the new car was being detailed and left Hertrich Acura very happy customers! Ty was a pleasure to deal with, a very hard worker (she has more than one job), and we highly recommend both the dealership and Ty if you are looking for not only a great deal, but a great experience as well! Thank you, Ty, for such a wonderful afternoon and best of luck to you in all your future endeavors!
Great service - firstname.lastname@example.org
Can always count on them to fix my problems and concerns. Bill the manager is always friendly and listens to any of your problems and treats them like if they were is own.
Above and Beyond Satisfied - JCAST415
Everyone was honest, friendly and courteous. I felt comfortable knowing I was getting the best service possible and would go back again anytime. The service was expedient and they followed up like the said they would. It's a rare find in an auto company that keeps their word and doesn't make you feel like a number for a quota. They made sure to stay in my budget and did not force the sale. Marcus and AJ were so thoughtful and thorough and absolutely fantastic!
(Quakertown Mitsubishi) Bad Dealership - chester
zero stars: (Quakertown Mitsubishi) This is the most unprofessional business I have ever dealt with. I purchased my vehicle here and recently had it here for a recall service issue. They sent me a questionnaire to write a review. After responding to the questions, I gave a 7 and 8 star rating out of a 10 being the best which I thought was a very good rating. Today, I called this dealership to make an appointment for an oil change and they literally said they do not want my business because of the review rating that I previously sent. What? Are you kidding. Gene Peruzzi said that I needed to leave a 10 star review in order to receive future service. You've been warned, I highly do not recommend this dealership for anything. I am also gong to call Corporate Mitsubishi to inform them of my terrible experience and now cannot get my vehicle serviced. There is a Ciocca Chevrolet across the street from Quakertown Mitsubishi. Who do you think I will buy my next car from?
Horrible customer service - Jazzy
I hate their reps you buy a car , then you are on your own !!! They are complete liars about the referral fee . They lie and constantly lie . I WOULD NEVER REFER again !! They promise you something and then act like you are annoying when time to follow up .
Sold me a car that broke in first month - Robert J
I should have went to autotrader. The car they sold me for 2 grand had a cracked engine block. Had to scrap the car. Will never trust a used car lot again. I should have listenened to my parents as they warned me about this dealers history here in Doylestown.
Body Work that makes your car look brand new - dorothyevers
My first experince at Desimone was about three years ago when my car was hit. Dave in the body shop made my car look brand new. I later traded it in and got another car, a septa bus hit me from the front and once again desomine made me whole again. Since then i have recommended anyone i know that have a vehicle to go to desomione.
WORSE DEALER EVER - Jms272
Bought a 2005 wrangler sport. When I went to pick it up I noticed a noise coming from the transmission. Since the car came with power train warranty, the salesman Tim told me that they would take care of it. He bought the used car sales manager out and reassured me the problem would be taken care of. So I took the car home made multiple appointments to have it taken care of and nothing. After about 3 times of taking the car there, the service manager told me he had a mechanic look at it and they changed the fluid. Me being a mechanic looked at the fluid myself and realized the didnt change it. So I'm still within my 30 exchange policy, which is a lie, and they refuse to exchange it. I've been getting the run around every time I call. That the finance manager Kevin is in a "huge" meeting. Then he is with a customer. Then another lie that the "huge" meeting never ended and that he is in another dealer. They just keep passing the phone around and refuse to help. I hope this review helps someone else and they do not buy a car from these guys. I also was told a full tune up was done to this car and they never let me see the engine because the jeep had a lock in the hood. There was a major leak on the valve cover, the air filter looked original, and the spark plugs were old and rusted. Tim, Kevin, and the Michelle which never transfers the phone are all people that can't be trusted. NEVER BUYING A CAR HERE AGAIN OR ANYOTHER OF FRED BEANS DEALERS. I'm sure the owner of this company would not be happy if he heard about the way they are treating their customers.
Outlander sport - Julie5
Great experience. No pressure sales. Great deal with extras.bob was great and very patient as I went and back and fourth with making my decision
Great customer service. - Alice L.
John was a great salesman, No pressure and very knowledgeable about the Subaru Crosscheck he sold me. I recommend asking for him if you are in the market for a new car.
These guys deserve 120% excellence for the amount of... - tabitha.w
These guys deserve 120% excellence for the amount of amazing customer service I was provided with. The level of friendliness and dedication to achieve a happy customer was amazing. Charles went above and beyond by assisting in every way possible. He was the perfect gentleman, in holding open every door, even in the rainstorm yesterday, and providing all smiles and positive energy. I have found my dealership for as long as I own an automobile.
J & S Mitsubishi