Great! - karcal
Thank you! I do not have time to type a 25 word response. Everything was fine and I will use Kelly Nissan again for service.
Top Reviewed Specialists At This Dealership
O’Neill Nissan - Joe
Brian and Donna were amazing to work with. I really valued their transparency and professionalism. I would definitely recommend them to family and friends.
Automotive Upgrade Specialist
Bought out my lease - Bobby Clark love him - sgriffinrealtor
Bobby Clark helped me with my 2015 Rogue lease 3 years ago, the experience then was fantastic! And, continued throughout my lease. This past Saturday he helped me buy out my lease and once again was AWESOME! The dealership and Bobby Clark are 5+ stars all the way. Everyone is warm and friendly. I will absolutely refer my family and friends to not only a great salesperson but now a great friend! Simply the best hands down.
Love my Leased Murano! - Chrissy S
Very happy with my leased 2017 Murano. Frank Lawrence was my Sales Consultant and I couldn't be happier. Great service, great deal and it was quick!
Very happy customer, I loved Frank and his mannerism. I felt I got a good price and felt satisfied.
Patient and Honest, Willing to Work With You - JabjayPathinder
I bought my third car from Sean at this dealer and I had a very good experience. Sean was very nice and was not pushy at all. He let me drive three vehicles and worked hard to find me the right car. I’m happy with my purchase, the way we were treated by the entire team, and the overall experience. I also regularly service my card here and the service agents are honest and straight forward. I definitely recommend Mt Holly Nissan over Cherry Hill.
Highly recommend Rothrock Motor Sales - Chyna0919
This was my first experience ever purchasing a vehicle from a dealer and it was fabulous. The agent selling the vehicle was awesome. Highly recommend
Sales & Leasing Consultant
Excellent - Goddess2009
We had the best experience purchasing a car thanks to Ms Tinesha Patel. She knew exactly what we wanted in a vehicle .I would recommend you going to see her for you're next car buying experience.
Nissan General Sales Manager
Great Service - kellyle7689
Every time I need service or have questions, I call Dan. Since I purchased my car in 2011, I have always been treated wonderfully. He is honest and always takes care of me. Dan is the man LOL! I thank him for always providing such good customer service! He and everyone at this dealership always go above and beyond. They're reason I go here verse the Nissan right around the corner from my house. Keep up the good work!
Excellent. Service by alysia - Melissa Scullion
Alysia helped get us the car we wanted, she met with us even on her day off so she knew we would have the right car. We will HIGHLY recommend going to see her for your next car
Julie was exceptional !! I am now a happy Nissan owner - Clodapop
Julie was so attentive to our needs , helped me make smart decisions . No pressure , no games and she even drove my car home for me !
Thank you Jilie 😀
BEST EXPERIENCE EVER! BERT IS THE MAN AND GETS IT DONE!!!!! - Antoinette-G
As pessimistic as I am, I AM STILL IN SHOCK!!!! Have never had an experience like this purchasing a new car. I called Bert the sales manager before I even went in explaining what I wanted and that I didn't have time to sit at a dealership all night long to possibly get bad news. Called me back with an AMAZING deal within the hour. Got into a BRAND NEW 2017 with an AMAZING interest rate (better than the 3.9% I currently had-- NISSAN FINANCE IS THE BESTTTTTTT) paying $15 more a month for what I was paying on a 2010 Maxima. I am still in shock how smoothly the process went and still cannot believe the deal I got. Would recommend Bert the GM, Glen the Finance MGR, Bob or Kevin-sales team to anyone...If I didn't just buy a car I would go back and get another one. This is literally the 7th car I have purchased and I am still amazed at the level of service I received.
If the sales and management team could get an award-they should get it every year for the next decade! Cannot thank you all enough!!!!!
my exerience - kathy63
good but too expensive and it took over 24 hrs the next day my alternator went I need more work done on my car but dont have the money right now
Great Experience Buying A New Car - Steve&Sally
This was our 4th purchase from Eisenhauer and the experiences have always been excellent. The staff there are always helpful and courteous. Highly recommend buying a car from them.
Friendly and personal service - Roguelover2018
The whole staff went out of their way to facilitate our car buying experience while working with me to get to the price I was comfortable with.
They will work with you - Ewest305
Cars.com referred me with bad credit and they worked out a satisfying deal that will improve my credit in the long run. They were able to get me a 2014 Nissan Maxima which is a sporty, sharp, dependable ride with only 29K miles. I am happy with everything. In a few years, I may finance a second car and will see what they have at that time. Overall, I recommend the expertise of Benny Lopez who was honest and up front of what they could do for me and even followed up to make sure the car was doing well. My credit situation was a challenge but he helped make it work along with the finance manager Ivan. If you have a good job with bad credit, let Windsor help you out. Recommended.
Routine Service - SK
As always routine servicing was quick and hassle free. No appointment was needed for dropping in on a week day. Appointment may be needed for week ends.
Not a happy camper - Chardore
Took my car in for service on 2/15/18.(transmission & catalytic converter) I will say I was checked in promptly. However, I was quoted one price $4882(which I wasn't aware didn't include tax) & my car would be done by 2/20/18 I told them to do the work. I put $1000 down. Gave my cell number to call me once the repairs were done. I was given a loaner car and was told I wouldn't be charged. I was disappointed because not only did I NOT get a call from Drew Zeek but when I called to get an update on my car I was told my brake light was on. Drew then told me he would call me the next day I get no call. I called the following day and Drew told me my car had been finished for 2 days. I asked what was the cost Drew told me $3922 & since I already put the $1000 down it would be $2922. I arrive to pay and pick up the car and Drew tells me the cost is $4123. When I asked Drew about the price he told we were busy yesterday, I must have pulled the wrong slip. (I guess a lot of customers put $1000 down) I pay the higher balance and notice not only was I charged for the loaner but $300 more than what Drew quoted for the part. Once I brought this up to Drew's attention he gets the service technician to tell me that I would be refunded the $300. I then leave with my car. I call Rob Shoemaker the service manager and leave him a message explaining to him what happened. He calls back stating I would be refunded the $300 plus the loaner fee(which has not been refunded as of yet!) I have taken my car in for service on different occasions and this incident made me realize why I stopped going there and was driving over 30 miles to get it serviced elsewhere.
2 oil changes in a row caused near engine burnout - jab0101
Had 2 oil changes done by them. Both resulted in me nearly burning out car's engine. Bone dry no leaks. Oil replaced by Midas.
No certification on CPO vehicle - ripped_off
This dealer sold me a supposed certified pre-owned without providing me with a cpo checklist. After the sale I realized many item and services that are required to certify a pre-owned car were never checked. The dealer claims I signed the cpo checklist but will not provide me with a copy of the document nor will they return my emails of phone calls. Nissan USA is less than useless when it comes to backing up customers. I strongly warn against anyone dealing with Team Nissan or buying a Nissan in general. There is absolutely no concern for the customer after the sale.
Horrible sales manager - Sunflower
The head sales manager tries to push you into cars that are not right for you. But they won’t listen to your needs. They try to push you into a car that they want to sell.
Great Experience - GRACIEJM12
Came in for an oil change and had a birthday coupon for a free car wash but Jeff can me a free oil change for my birthday! After the tech looked at my Rogue they suggested I rotate the tires and change the air filter. I was very happy that the whole thing costed under $50. Also the service less than an hour!!
Poor customer loyalty - Liz Perez
I’ve leased 3 cars/trucks. I returned for another lease because I was out of mileage. I was told my price range was unrealistic and no real negotiable offer. Once I went to Burns Honda then a offer was given that was still higher than Burns and it did not make sense considering Nissan was supposed to forgive some payments and fees. Then I was offered the original deal I asked for a week prior after showing then I was negotiating with Burns Honda. I was told the offer was retracted because Mt Holly Nissan locked me into a Nissan Lease offer that I did not ask for because I went to Mt Holly for a certified preown truck not a lease. I was told that Nissan financial did not want to uphold Cherry Hill Nissans offer. This made me upset 1 finance company: 3leases later the dealers or financial institution took my customer loyalty as a bond. Instead 3 late payments and one unhonest dealer and another horrible negotiating dealer caused me to move on and lease through Burns Honda! If you want true customer service go to Burns! Ed Torres tried but he tired to late and Nissan financial costed him a loyal customer!
Nice good service kept in touch - Steveo123
Would like to thank Steve Clarke on my daughter's 2016 versa ABS light was on unable to clear the code. Turns out there was a bad wire repairs were made under warranty thank Steve and reedman toll Nissan Drexel hill.
Happy Customer!! - Ameas
I can not Thank Your compassionate, Wonderful
, and patient salesperson enough!! Mark D, took his time with me as I Came in very indecisive of my second car purchase at Concordville.! The 2018 Nissan Altima was the perfect choice for my daughter and myself!!
go elsewhere for service - repoguy
my wife and i leased 2 new 2017 vehicles from Beans in one day -her a new rogue me a sentra sr turbo. the leasing experience was great, and it hurts but trust me go elsewhere for service! i am sad to say that because we like the people at the dealership but trying to get ahold of service is like calling the CIA to ask who really killed Kennedy... they wont answer the phone and if they do they'll ignore you. firstly whenever you call service it rings forever most likely you'll be calling them all day and when a person does answer it they want you to make an appointment, several times my wife and i will say we just have a question about a rattle or a noise or a light came in our new car can we talk to a service writer and then see if we have to come in.? always an attitude on the other side that says give me your # and service will call you. then she proceeds in doodling while you think they are writing #down - how do I know this? weve had our cars since march of 17 and never- never has service gotten back to either my wife or i never...no lie i called yesterday at 9am after an all day ordeal of calling to no answer just a machine with advertising their specials and then calling to be put on hold for 20 minutes i finally got a human late afternoon i was very polite and said i have just a really quick question for a service writer.. her reply was give me your # and they will call you right back, well its almost 5 pm the next day and i still am waiting so im going to try another dealership for service.. heres the thing when you go there they rave about how fred beans is all about service and thats a problem its so bad that ive actually had to email or call my salesman David and ask him service questions and if i should bring it in or not.....its ridiculous. the funny thing is - is that people warned us, reviews warned us to stay away from beans and we didn't listen. like i said we like the people we've dealt with there but when you can not get ahold of someone in service for days its not a fluke. my wife and i leased two brand new loaded vehicles from them on the same day and this is how we are treated.... how are they going to treat you?
Matt Guinan the new service manager called me and apologized for any past problems with connecting to service and assured me that he wanted our business and wanted to make things right! I took my car up today and Matt impressed me with his willingness to listen and help me. After duplicating noise he replaced front rotors and pads under warranty and even inspected car for me so registration and inspection dates match! I have to say it’s a good feeling having confidence in the service department where you leased your car. Like I said in review we really like everyone at Beans Nissan but getting thru to service there was a disconnect... not any more!
Unappreciated customer - Christian Payton
My car was hit on the 4th of April 2017, after my car was adjusted by my insurance company I decided to go with Nissan, easy choice right?, now I'm not so sure; I dropped my vehicle off at chapmen Nissan on Essington Ave in Philadelphia, PA 19153. On the 10th of April, I informed the insurance adjuster along with every other person I spoke with pertaining to the state of my vehicle. I was told by Nissans official body shop that I would receive my car in two weeks unless they find some additional problems, okay that's fare. I think the car made it two the body shop by the 6th of April , so I was expecting my vehicle the 20th of April worse case scenario the 27th and this was actually verbally confirmed by the body shop... so I gave them space to do their job... I gave them a traditional check once a week to keep them busy.. and it seemed like Nissan was on point.. okay here's were customer service takes a turn for the worse. So my car wasn't ready on the 20th , but when I called on the 26th to see what time my vehicle was scheduled to be dropped off back at the dealership... I was told that, "she was looking good, all we have to do is get her out of paint, test drive her and will get it back to you Friday the 28th"..at this point im frustrated but what's one more day is what I told myself... Friday I'm expecting my car at this point...I call Nissan Friday the 28th, they said "we won't have it back to you until Monday the 1st". So now I have to wait a whole additional weekend to get my car back, Monday comes around I call first thing Monday morning... The body shop manager Rob said, "Mr Payton your car is all ready just looking for a driver to tow it down to Essington Ave, we're looking at the end of the day", I call the body shop at 4pm on Monday to see if the vehicle was in route.., "O yeah Mr Payton Rob left at lunch he had a family emergency.. he said will have it there Tuesday the 2nd", I said NO I need to speak with someone that's in the position to put the customer first... the guy at the body shop that I spoke with said, "there's no one else to talk to.. I don't know what else to tell you", I called Nissan right after highly upset... after being forwarded to voicemail I was transferred to a sales manager who was very professional and sympathetic to my situation. I let him know about my automotive background and told him that I'm going to have to write a review to everyone I can think of so customers know what to expect from this Nissan, consumers report the better business bureau, autotrader, Kelly blue book... shortly after I got off the phone, I received two calls ... first from Rob telling me "he got in his car went back to the shop and got my car down to Essington auto mall", and the second from some woman telling me "we have your car, I have the keys I'll see you first thing in the morning, but wait that's not all, so I get my car back I was so happy to have my car back, I got right to work come to find out my trunk latch was inoperable, upset but I was like, at my earliest convenience I'll deal with it... but then my exhaust starts rattling... what's sad about this is, I repeatedly warned everyone evolved. I Got my car back Tuesday the 2nd, had to bring it back Friday on the 5th of May, and the service advisor that handle my cars come back (Mike) was trying to rectify the situation.. his boss was like call Rob at the body shop so the advisor asked me to drop my car off Monday to send it back to Robert... this was the second time I had to expose myself to get customer service... I said this is a come back.. a hanger could be off or something could be lose, not to mention my trunk latch was not reinstalled properly this car needs to be test driven the exhaust could fall off my Catalytic converter could be damaged by all that rattling around... so the service advisor said, "I hear you and right in front of me the customer service rep (Mike) asked both advisors next to him if they had techs that could look at it".. they both said NO!!'... so I went out to the sales floor because that's were the bosses are at.. and of course the same sales manager that got the ball rolling the first time got the wheels moving the second time as well(name unknown , but Thank you). Come to find out my exhaust was bent... I don't think I'll be back, you would think an 18 thousand dollar investment would be handled better, well not by this Nissan.
Sincerely unappreciated customer Christian Payton
How about that they fixed the exhaust but not my trunk latch. Just stick a fork in me I'm done.
Excellent - Keshav
I've been to this place many times actually I have to drive 30 min to go there I still go there because I always treated good .
WORST SERVICE EXPERIENCE OF MY LIFE - iSpy
!!ABSOLUTE WORST SERVICE EXPERIENCE OF MY LIFE!! I bought a pre owned 2013 Pathfinder two weeks ago at a used dealer in NJ. Faulkner happens to be in my neighborhood so I decided to take my car to them for a SIMPLE KEY PROGRAM. I handed them my brand new OEM Nissan blank. An hour later they called and said it’s done. I go back, pay, grab the keys and realized not all the buttons on the fob were working. I went back in, gave him the key and they took my car back to service. AN HOUR LATER, the service writer Ethan comes out to tell me my BCM (body control module) is ‘fried’ and I need a new one for $750. So I ask to speak to the service manager James who is clearly good at making money because he blindly robs people of their cash. He refused to accept responsibility for it and I was forced to have them fix it at my expense as it’s my work vehicle. I called and spoke with about a dozen technicians who work for BMW, Ford and Nissan and every one told me that there is no possible way a key fob could burn out a BCM, zero. He promised the next day it would be fixed. The following day I hear nothing so I call around 3pm and was told by James that the new BCM arrived from Nissan and is also broken so they have to order another. So the following day the same thing happens, no call. I called again and was told by the same thief that the second BCM arrived with a bent pin connector and they have to order yet another one. So now I’m 4 days off of work because they have no idea what they are doing. Thursday rolls around and he finally called to tell me my car is done. I go pick it up and simply asked if I could at least get a refund of the original $85 for programming since I’m leaving with one key and a $700 bill. I was told no because the tech originally did program it. Hahahaha! These guys are awful and no wonder they have so many bad reviews. Such an unprofessional place to bring your vehicle to. Go to Montgomeryville Nissan. I went the same day I picked up my car and they programmed my key in 15 minutes and even gave me a discount, BEWARE OF THESE GUYS!
Worst vehicle buying experience. - The Tax Giants
At 63 years of age, I have purchased many vehicles from dealers in my lifetime. This was the worst experience ever. The Salesman was pleasant, but clearly inexperienced, and relied on the sales manager for guidance. The sales manager, who lied each time his lips moved, acted as if he was doing me a favor in selling me the vehicle. I finally called him out on his lies and he retreated out of sight. I had to request an audience with the general manager to complete the sale. The general manager, who made the deal happen, also had a holier-than-thou attitude. I guess it trickles from the top down.
Kelly Nissan of Route 33
Rothrock Motor Sales