Charles MacDonald, Salesman Liberty Buick. - taylor two
We bought a 2016 Malibu on 3/13/18 from Charles MacDonald. He went above our expectations for a car salesman. We are an older couple and he was more than generous with his time and didn't hurry us. He went the extra mile in helping us to understand all the instruments and workings of the vehicle. It was a long day for us and he came to our home the next day to go over the different things in the vehicle that really didn't sink in the day before. We would definitely recommend him as a salesman and Liberty Buick. Great Salesman and Great Buick Dealer.
JoAnne @ Frederick Taylor
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New Car Sales Manager
General Sales Manager
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Great Salesman!! - Chad71
We had a great buying experience for John Skoko at Coulter Cadillac. He is very patient and did a great job explaining everything. I will recommend John anyone interested in a Cadillac!! Thank you
Purchased new truck - Holly
It’s been a long time since I purchased new vehicle. Greg was patient and helpful explained everything in detail. I was able to get the truck I wanted and even though buying new vehicle can be scary. I feel I got Great deal!
Internet Team Leader
New Car Manager
Fast, Friendly and Forever Customers - Jennifer
Butch listened to my needs from the moment I inquired about an Acadia. He took my ‘must haves’ and hand picked the perfect SUV for my needs. The Acadia exceeded my expectations and I was relaxed during the entire process thanks to Butch completing all the leg work. I would definitely purchase from him and Henry Brown again. Thank you!
Positive experience - Hwn
Great service department. Always helpful.
Wes is the best!
Works with customers at top professional level
I can always depend on good communication, and straight answers
worked with Mike - Donald Hiney
We negotiated a deal on the vehicle we preselected and Mike spent all the time necessary to have the vehicle ready to drive homethat day
Awesome! - Happy
Third vehicle I have purchased at this dealership. John Skoko and the staff went out of their way to ensure all my questions were answered.
Great Customer Service and Deal!!! - Drew B
My wife and I were looking to purchase our first new vehicle. We had done much shopping around and found that Kingman Chevrolet Buick had the best customer service and deal within 500 miles. We took home a new Chevy Malibu and have been very pleased with the level of customer service we have received even after the sale. The service department has been great about letting us know about specials and even let us know that our first oil change was coming up and called to setup appointment. Will definitely be going her for our next vehicle. Thank you all again for making the experience so easy and enjoyable.
Worst customer service experience of my life. - FLGBuickGMCishorrible
Two weeks back, I went to Flagstaff Buick GMC to test drive a vehicle. I wanted the same make and model as one I found on Auto Trader. When we got out of our vehicle and started to look around, no one came out to greet us. After awhile, we went in to the show room to find someone to help us.
The show room was pretty filthy. Most of the desks were cluttered, and I recall one desk having stacks of files and paperwork on the ledge next to the windows.
No one really greeted us, so we went up to the counter and asked to test drive the vehicle. The gentleman behind the front desk, Mark, was friendly and had Cody look for the keys. Cody was friendly as well, but it took awhile to locate keys, the place felt a little unorganized. We test drove with Cody, the interior wasn’t the cleanest. We decided to purchase the vehicle from Auto Trader, it was several thousand dollars less than vehicles that were older and had more miles at this dealership.
Fast forward to this past week:
Saturday 2.10.2018 we purchased the car in California, it needed some minor repairs, the dealer put in writing that he would cover that cost, and took some money off of my down payment because it needed key fobs as well.
I called a few places, was back and forth with a few mechanics, did online research and finalized an appointment with Buick on Tuesday, 2.13.2018. I would be getting new key fobs there, and getting the repairs done somewhere else. The over-the-phone rough estimate was $80 per key fob.
My appointment was for Thursday, 2.15.2018. They stated that they had one in the warehouse but would have to order the other one. So, I could get one installed Thursday, and would have to get the other when it came in. He then stated I would have to pay for both key fobs and the service on Thursday. Ok?
When I asked about the time it would take, he explained that it’s a long complicated process and they have to cut the keys too and that takes time as well, looking at probably an hour to an hour and a half.
Thursday appointment: We walk in, and it feels very chaotic. The layout is odd, you walk in, and it feels like you shouldn’t be in that area, you are literally on the garage floor.
We approach a woman who is sitting at a counter, I believe her name was Ashley. We explain that we have an appointment to get a key fob. She asks if we have the part. No? You do. She asks if we paid for the part, no we have not. She then tells me we need to go pay for the part and points in a general direction in a dismissive manner.
We get over to the end of the long counter and look around. Are we supposed to go upstairs? Someone noticed we looked lost and pointed a little further down, to the parts department. We had to walk out on the garage floor, past the painted lines of walk ways. (I have worked in a factory before. Walking past those lines was always a huge no-no for ppl who weren’t authorized to work in a specific area. It was a major OSHA violation, and you would be in big trouble.) Needless to say, this made me really uncomfortable.
So we go into the parts department. They were friendly, professional and seemed organized. They asked what we needed and I said “apparently I need to pay for my parts before they will perform the service?” The gentleman was was on it and said follow me, I’ll got talk to the Service department.
We followed him, and he told us he would take care of it, and told us to go wait in the lobby. The lobby was disgusting. The furniture was stained, there was dried up stains on the floor and the tables, of spilled coffee and soda. I chose to sit on a corner of a table, and my fiancé chose to stand.
A few people came to check on us and tell me really odd bits of information. Like, “Your going to have to prove ownership before we get started.” Ok? “It’s $x amount to program the fobs and $x amount to cut the keys, $x amount for the parts, and we need it paid for both keys today...” my original over-the-phone quote was originally $80 per key fob, the total cost was now roughly $270.
Ok. Maybe there was a miscommunication on my part not properly conveying what I needed to the person on the phone.
We were waiting for about 10 minutes. During that time a service employee came in to speak with another customer. He called her name, and said “So it’s just the tire on that one side that needs to be replaced?” No, the customer replied, I was coming in for an oil change. What. The. Heck.
Same guy comes in a little while later, and tells us they thought they had one of the fobs, the computer shows they have one in stock, however they do not have it. They will both be there by tomorrow, and have decided to deduct the $20/each key cutting fee for the trouble. We make an appointment for the next day, in the afternoon. The man then tells us to keep the ticket on the keychain.
He said it will be a little bit because they are finishing a complimentary multi-point inspection. He brings us paperwork for the key fobs and I ask if anything was found on the inspection. He quickly says, “the cabin filter and air filter needed replaced.” I received no paperwork in reference to that, and I found it odd that they didn't find the bent tie rod that needed replaced, the alignment was off, and as a result the tires need to be replaced too.
So we leave and immediately go to Auto Zone and purchase the filters. My fiancé, Josh changed them that evening. After, Josh stated that there was no way they checked the cabin filter in the time frame we were there. It was way to difficult to get to. I did not automatically assume the guy was lying at this point. But let me finish…
Before our appointment, we called first to double check that they had the parts and they said yes and they had already cut the keys.
We walk in and approach the counter. I am not even sure if it’s the same girl at the counter, because she is so much nicer today. We explain the situation to her, we told her several times throughout our conversation that we were there for key fobs.
We hand over the keys, and let her know that the man yesterday instructed us to keep the ticket on it. She tears it off, throws it in the trash, rolls her eyes, and says she doesn’t know why they told us that, we can’t reuse them. I suggested maybe it was so she could look up yesterday by our ticket and see the details.
She asks for my name, and says she can’t find us anywhere in the system. She assures us she will get it figured out and get back to us. She stated she will get us in right away, because we mentioned we had an appointment in an hour, she assured us we would be out on time.
So, we wait in the (still) gross lobby. Stains on floor and tables still there from yesterday. She comes back in and takes all my information down. After 15-20 minutes, I look out the door and see our vehicle in the air. Why is our vehicle in the air? Just as I am about to walk out and ask, the girl comes in. “Ok, we are going to be able to get you out of here really quick. The guys are almost finished with your tire rotation and oil change, I just need your signature on the consent to service form.” (Paraphrasing, cannot recall the actual form she requested us to sign.)
At this point, Josh, starts to lose it. I ask him to calm down, it’s not her fault, we both work in customer service. It sucks being yelled at. We inform her- AGAIN that we were there for key fobs. She states that it takes at least an hour, we tell her the keys have already been cut. She says she will be right back.
She rushes out on the floor, I see her speak to the guys, and Josh is behind her yelling at the mechanics to put our tires back on the vehicle. They hurriedly put our tires back where they were and lower the vehicle. Ashley yells to Josh that she was taking care of it. We talk to her and reiterate everything we had already told her, she told us to give her a second while she talks to other people.
She comes back and tells us “Ok, they haven’t done the oil change yet, so they should have it down in a second, I’ll see what we can do about getting the key fobs done but we may have to reschedule. Whatever.
We wait in the lobby. I am watching the mechanics on the garage floor. Why is my hood up? What is that guy unscrewing under the hood? Josh is venting to me, I look over a few times at him to respond.
I look back to see my vehicle get backed out and another mechanic screams, “Stop!!!” I notice a guy working on a vehicle next to them look my way with a panicked look on his face.
I immediately walk out to the counter area on the garage floor. There is another gentleman on a computer to the left of me. From looking at the website, I think his name was Nathan, though I can't be certain because he never looked directly at me. He can hear my conversation with Josh but is pretending he can’t. At this point, I am pretty loud.
They pull my vehicle back up, pop the hood and start checking the oil level. They then grab a hose and start dumping oil into my vehicle. Josh counts 4 clicks. He used to work in mining and stated each click is a quart, not sure if that is true for this particular machine.
During this time I am losing it. Did they just drive my car with no oil in it? Ashley is back now and I am trying to remain calm. She never once apologized and started getting pretty rude and defensive. At this point, Josh is over it. He suggests we go buy the key fobs and get out of here.
On the way to the Parts Department Josh yells over his shoulder to Ashley that he thought they hadn't done the oil change, she yells back, “that's what they told me.”
We go over to the parts dept. We ask for our parts, the guys are professional and courteous. We tell them what we just witnessed and their jaws drop.
One gentleman, Bill, says he can program our fobs in a few minutes and have us out of here in time for our next appointment. He leaves to start that, asks if that’s our vehicle, just in time to see it speeding out of the garage. As we follow him out, we notice a commotion in the spot where our car was. There is a giant puddle of oil, roughly 5 feet in circumference. The technicians are cleaning it up.
The man from parts offers to go see where it was taken and offers to meet us by the counter. We go back to the counter, the girl explains that the mechanics went to check our fluid levels, and didn’t put the cap for the oil back on. A little oil spilled, so they topped it off and took it took the detail shop to get it cleaned off the engine.
A little oil? The puddle on the garage floor was huge. Ashley is lying to my freaking face. She is rude and defensive and I am starting to tremble I am so freaking angry. I ask her if that's what happened why is the puddle so big? The guy pretending not to hear us from earlier, chimes in and says, “it's from the cap not being put on, like she just said.” (He says it at me not to me, as I had previously mentioned, he never looked at me and acted annoyed that I questioned about it.) Wow. So two people just lied to my face. The amount of oil on the ground was not from the 15 feet that guy just backed my car from. It was directly underneath where my car had been in a large circular area, as if a large amount was dumped all at once. If it was leaking as the car was backing out, the puddle would of been longer, like a trail.
The gentleman from the parts department has us come outside with him while he is figuring out where the car is. They pull up as we are telling him where it is, and he literally programs them in 3 minutes.
We are getting ready to leave and I realize I haven’t paid for my service. I walk in and ask for my service ticket so I can pay it. I get passed around. Finally go up to one gentleman and he tells me not to worry about. We leave, on time for our next appointment.
Later, as I was telling the mechanic that was repairing our tie rods the story, he stated that it sounded like they were going to change the oil, removed the oil filter, and forgot to put it back before lowering the car. Hence the huge dump of oil directly under where the car was. Unbelievable.
Greedy and manipulative - Karen Groves
Tried to buy a used car from these guys. They wanted me to pay 8,000 more than the car was worth, pay off 4,000 more on my trade in so they could resell it and make even more on that deal. Beware!
Dishonest dealership - Buick_guy
I would stay away from this dealership. I regret spending 2 hours here only to be quoted imaginary numbers by their sales staff. I was able to get the same vehicle from a nearby Buick dealer for $200 less per month....that’s right, the same vehicle. Avoid or suffer at your own risk.
CREDIT THIEVES - Fordy
CREDIT THIEVES!!!!!!!!!! This establishment has to be a joke. They call it the Steve Coury FAMILY Automotive. It should be renamed to Steve Coury we don't care about you and your family automotive. So my husband and I were purchasing a used truck and we decided to trade in our 2011 Hyundai Sonata 2.0T this was in July. Well a week later we saw the Sonata that we traded in driving around town, well looked what popped up in the mail in August a bill for the Sonata. We called Hyundai finance and told them we traded it into Steve Coury dealership called Steve Coury and they said they sent a check. The next month September came along and we got another bill we called again and said we did not have the car also called Steve Coury again they said they sent a check. The next month October rolled around and guess what another bill once again called the finance company and Steve Coury. I had to drive down to Steve Coury with the repossession bill (on a car we didn't have anymore) and show them that the car had not been paid off and my husband's credit was on the line. The car did not get paid off until October 21st. They said don't worry his credit won't get hurt well guess what his credit went from an 800 down to a 602. We just recently purchased another vehicle from a different dealership and they told my husband that he was a high risk loan because he let the Sonata fall behind (when we didn't even have it). Now with our new car we have to pay an extra $2000 in interest because Steve Coury did not fulfill the obligation on time because that dealership has NO MONEY. I went to Steve Coury with all this information i.e credit report and all the bill's from Hyundai motor saying we were behind and the SALES MANAGER Greg Ray sent me away and said he could not help me on a problem that they caused. I had initially contacted a GM by the name Shad Leblanc and he said he would look into this and go figure he never called me back. SHAME SHAME on that so called business wrecking peoples credit then not doing anything about it. They are really nice to your face when you want to buy a car but if something goes wrong watch out cause they are your worst enemy. Please take it from me DO NOT go there it will be the worst experience you will ever have. Usually a lot of people buy car's to fix their credit this place will just damage it and not do anything about it. If only we had been warned ahead of time. This is my warning to all of you.
Quick service - Desertdawg
My truck popped a code and I called Ashley at Yate's, she was able to get me in and out in one day which save me an extra 80 round trip.
Truck runs great and there was no issues one the trip home.
Findlay Buick GMC Prescott
Senior Sales & Leasing Consultant
Henry Brown GMC Buick