Very Pleased - Billiet
When my husband and I went into the dealership, we were very disappointed by another dealership we had been working with. Our whole experience here was great. We spoke with Jose A. and told him exactly what we were looking for and what we could afford to pay. No one in this dealership tried to push us into something we could not afford or would later regret. They worked with and for us from start to finish. I love my Buick and the team that help make our purchase possible.
Thank you Jose Albanil, Brian Castonguay, Tim Totaro, and Sarah Burt!!
Fast, friendly, easy - racer772
Went in knowing what I wanted, and they help me get it. Never felt pressured while I was there. And I walked out feeling like I got a good deal.
Steven Ansingh is the best - Hipexec
Great service. Steven makes the visit go smooth
This has been my dealer for many years
Steven had his son Ken working here and Ken is one of the most impressive young man I’ve ever worked with and I was an officer in the military for 20 years
Unnecessary oil change. - Thomas J Mozako
Thought I needed oil change due to the mileage shown on the window sticker. The mileage shown was when the last oil change was performed, not when oil change is required! Dealer changed oil , did not check mileage on my 2017 Grand Sport. If they did they would have known oil change was not required. This was one of the free oil changes that came with the purchase of Corvette. I am now out one free oil change due to their incompetence .
Great new car! Great group to work with! - Cliff Willis
We went in not really needing a new car, but after discussing the options available with our current vehicle and payments remaining the same, we were sold. Ken and the team did a great job of making the package work and we would highly recommend them to anyone getting a new car.
Much disappointment for a "return customer". - SRXguy
I had a very disappointing experience in April of 2018 with Arrowhead Cadillac. I was trying to negotiate a deal for the trade-in of my 2016 SRX “Luxury”, which I had just purchased from them one year previously, on another 2016 SRX “Performance”. I wanted more options that were available on the higher-trim Performance level.
I was very open and direct on my specific needs which I spelled out to their internet sales contact. I assumed they would be very flexible with me given they not only knew the car I had just purchased from them one year previously, but it still had very low miles, was very clean, and still had much “certified” warrantee. Much to my surprise, their “difference” figure quoted was unreasonable given my research done online using car valuation services (In fact, I much later closed a deal on another virtually similar 2016 SRX for $7,000 less “difference” at one of their competitors).
I followed-up with a request for their re-consideration and an indication of my willingness to work more on a “win-win”. Their response was curt and basically shut-off all discussions without demonstrating any flexibility nor answering all my open questions.
This apparent dismissive and disrespectful treatment lead me to re-consider my concerns I had remaining from my original purchase one year earlier. Specifically, that earlier sale closing process including an unprofessional sales pressure tactic used by a sales manager, and more so, my rushed inspection of the car later demonstrated there were many chips in the body and windshield which had not been repaired by Arrowhead as part of their certification inspection process.
I ultimately presented all of this to Sales Management at Arrowhead, and quite frankly, it appears they not only tried again to ignore or dismiss me, but ultimately, they made excuses and incorrectly tried to blame me for shutting-off negotiations early on. Bottom line, they lost a customer, and I found a much more customer-focused Cadillac dealership and a deal which saved me $7,000.
Screwed me out of 8 grand then sold me a car with 5000 mile! - Buddy1192
I am elderly and has had some medical problems. They sold me a car with 4300 miles on it and charged me the price of a 2017. They then hooked me up with a crackpot finance company called "Allay" I will never do
any businnes with these crookss. I am just now seeing what happened. My name is Jesse Capello
Great Service - Boomer0607
Brought SRX in for Oil change and Tire Rotation. Appt at 9:30am and there was no wait. Nick Jones and Curtis took care of me and was very satisfied with the Service.