My Honest Views and Experience with Coulter Cadillac - sctslawman
My family and I have purchased multiple cadillac's since the mid 1970"s from Coulter Cadillac. This past weekend I purchased a Platinum Escalade. My sales rep was Alan Hall and I also dealt with the general manager, Paul Gans. Both of these individuals were extremely competent and treated me with respect. They were honest as to the differences between the different levels of Escaldes and the financial costs. I should also say that the finance person I dealt with, Lynn, carefully went over the leasing agreement and the costs involved for each item as well as explaining the financial costs of different insurance options.I have read a number of reviews of Coulter which essentially say how terrible this dealership is or how awful their service department was for their particular problem. This has NOT been my experience and since this dealership has been in business since 1923 I suspect has not been the experience of the Phoenix market. I did not get a "smokin deal" on my new Escalade. I got a fair deal to both me and the dealership. I have been very satisfied with their service department over the years and expect the same experience concerning my new vehicle as needed.
Friendly and Enjoyable - Cary Pearson
Friendly service that worked hard to ensure I walked away happy and with the best deal possible. They even called me the next day with a better rate. Will always recommend Horne Auto.
Outstanding Service - AZ Pinstriper
Robert, my service advisor, is great. He took care of everything with my Colorado and was sensitive to my time constraints. The work was done quickly and accurately. The waiting area is clean and inviting. My truck goes nowhere but Lamb. My next one will Be from Lamb.
Fabulous customer service - Marsha Thomason
We worked with Ed at Arrowhead Cadillac who brought the car to our house for the test drive, finished the transaction the next morning, financing was a breeze and my husband required a wheel change out which Ed creatively made happen. Excellent customer care and service.
Great Service! - Ollie
So refreshing to show up for your appointment, have your service advisor be ready for you, loaner ready, and have them take care of everything as promised. Lovin my Cadi treatment.
Everybody was awesome - Sladur21
Everybody The dealership was very friendly and helpful. I would definitely recommend buying a car from the dealership.The customer service was amazing and they did everything for me to get the car
Great folks - busterblue
Always a great experience. Friendly, knowledgeable and fair. Service writer, manager and techs- I trust them to find the problem and fix it right the first time. Thank you.
Do not buy from Earnhardt Cadillac!! - JC
Most of the original situation happened about 9 months ago when Cadillac finally decided to get me out of a nightmare of a Cadillac lemon car and put me in a new one. I begged Cadillac to let me do my trade at Coulter Cadillac as in my opinion they are the Best Phoenix Dealer Ever !! But they forced me to go with Earnhardt Chandler as my lemon car was from Earnhardt.
When I got to the dealer I was told to pick a car and General Motors will take care of swapping my car for the new one. I expressed my feelings to the General Manager Justin about maybe getting an ATS V coupe. That's when he disrespectfully told me that I couldn't afford that vehicle and that I needed to get the same one. I'm a hard working young latino guy. To be honest I felt hurt and discriminated against. This person that I was putting my trust in totally made me feel like I wasn't worthy of anything in minutes. To make the story short I ended up getting the same car just a few years newer. The car was set aside while GM processed the swap.
When I returned and took delivery of my car it was damaged. It didn't appear in the same condition I had last seen it and had more than 10 scratches all over the body. The dealer acted like it was ok to deliver a vehicle in that condition. One of the scratches was so bad that less than a week later the car had to be painted. The window tint that I paid $495 was peeling off the window and the other window had bubbles on it and it had to be replaced.
The General Manager Justin acted with no empathy and was very rude. Saying 'we took care of it, didn't we?' I ask to talk to the District manager and I received a call from a guy name 'Gray.' I asked for his real name and he would not give it to me. I told him about the situation and he was less than helpful at one point even saying that maybe I was too "particular". It was like a slap in the face with absolutely no respect and no empathy for my situation.
I want to take this avenue to answer the District Manager Mr. 'Gray' on his insult of calling me too "particular". Sorry that you think that me wanting my brand new 2017 Cadillac CTS to be in great condition is being "particular" or maybe it is that you don't really care about your brand. Last time I checked the Cadillac slogan was "Dare Greatly” so I expect nothing else.
They put me through the process of my new car being painted a total of 3 times. During that time they managed to overspray my expensive Giovanna Wheels. Then they sent a guy to my house that was able to get most of the paint off the wheels. But ultimately I had to spend $1, 500 on a new set of wheels. This car still has overspray paint on the side skirts and this is all damage done by the carelessness of this dealer. The side panels that were painted 3 times still don't match the rest of the car. If anything this dealer should become more 'particular' in their standards.