service experience - Barry B
i made a last minute appointment to service my Silverado and Ben Johnson my service writer got me right in took care of some issues i wasn't even aware or and had my truck ready earlier than expected. great experience recommend Ben Johnson to take care of all your service needs he was awesome.
Top Reviewed Specialists At This Dealership
New Car Sales
New Car Sales Assistant Manager
Customer Service - Miles of Smiles
I was not sure if I really was looking to trade my care in the day I went to Midway. After being greeted by a warm and friendly face I had made up my mind. I am very busy and don't like to waste my time or anyone else time. So I was straight forward with my sales girl and she wasted no time to get me in and do a pre qualify before we browsed the lot. I was driving away in my 2019 Equinox in 4 hours all complete. Thank you very much for not only getting me the best deal but for both my sales(Mariana) and finance (Dwayne) people for being top of the game with kindness and great conversation!
Assistant Sales Manager
Awesome buying experience!!! - Kathy Garcia
I want to start out by saying that I am an employee of Henry Brown and work in the service department. That being said, I have worked places that you get pushed behind "Real Customers" as if you weren't important. I was never treated like that.. Hubby and I were not sure what we wanted so we took many test drives...Willy was patient, kind and very professional with us. He was never pushy or made me feel like I was wasting his time, even though I felt like I was. Once we chose our 2019 Chevy Traverse, everything went quickly and smoothly in finance with David Ide...... Again he was not pushy, super nice and professional. Mike Miller the Sales Miller made sure I was getting the best treatment along the vehicle buying path... and that I was!! I watch all the salesman here on a daily basis and really like them all and like the way they deal with customers... Thanks for making my buying experience an awesome one!!
Sales Leasing @ Fleet Acct Manager
Sales & Leasing Consultant
Glad you chose us. - Big Mike
We're from out of town and needed an oil change. Angel assisted us with a smile. Also, he was kind enough to offer us a loaner as we did not have an appointment and the estimated wait time was at least 5 hours. He even suggested a couple of restaurants that he thought we would enjoy. Really nice gentleman. A real asset to the company.
Attentive, accurate and timely - Gary1234
The dealership got me an appointment within a few days of booking. Diagnosed quickly. Finished quickly. Got a fair bill. Service advisor was good at communication as well. Would for sure return for my Chevy work.
Great Service! - Bryan R.
Thanks to Craig and Roger. Every experience I have with the service dept. has been exceptionally good! They really go out of their way to do a great job!
Best purchase experience ever. - Madjazz
Brian Y. Was absolutely amazing he gave no run around. Very honest and down to earth with us. He made this the absolute utmost best buying experience we ever had at any dealership. We told him what we had and what we needed to fit our budget and he really took the time to help us purchase what we were looking for to fit our needs. So one again thank you so much for making this happen.
Fleet & Commercial Manager
Best Car Buying experience EVER! - Cyndi
This dealership wants to do way more than sell you a vehicle...They want to put you in a vehicle that is just right for you. Our experience with Joe, Ryan and all of the staff was beyond excellent. I actually have to say it was the best experience in purchasing a vehicle! No run-arounds...no pressure..no hassle. Just an all around pleasant experience...oh and did I mention they have the best cars, too?
Dont pay the snowbird upcharge - FindlayFan
Im glad i came upon this place.Everyone told me dont waste youre time in Havasu.I gave them a chance(rhymes w "Shmanderson").Ill just say I got more truck for way less money and an affordable payment,from Findlay.Chris Bancroft has earned 8 vehicle sales from our family thus far and many more to come!
No troubles - gregclasemann
Bought a new van. Easy, no pressure sale. I would recommend Lamb Chevrolet to my friends. Thank you for the good service K C Simpson.
Internet Conversation with Sands Chevrolet at Surprise - CATHY
November 24, 2018
Internet Conversation with Sands Chevrolet at Surprise
12:40Sands Chevrolet at Surprise
Hi! What can I help you with today?
I WANT TO LEASE THIS SUV.
This is David Glutz Jr at your service Mam
We have great Black FRIDAY leases available and Banks on site this weekend
You can reach me DIRECTLY on my cell phone at 602.653.****
THIS WILL DO TO START.
IF IT'S WORTH MORE THEN WE'LL TALK.
I HAVE A 2015 THAT I LEASED FROM SANDS THAT IS COMING DUE.
Perfect as GM has an early bird return going now. So it is possible for you to trade out
Are you by any chance a COSTCO member
You will get SUPPLIER pricing then for sure
NO. LOYAL GM CUSTOMER. MILITARY ID. SENIOR. SAMS' CLUB. AAA.
We go out of our way to take care of Military and thanks SOOOOOOO much for serving
When did you want to come in and see me David Glutz Jr 602.653.****.
NO NO NO DEAL FIRST. TALK LATER.
Ok i will have Shuan Contact you and do the deal over the phone. Shuan Disney Internet Director
I WANT TO LEASE THIS SUV. I WANT TO KNOW THE OUT THE DOOR FIGURES. THE INTEREST RATE, THE SALE PRICE, THE RESIDUAL VALUE, ETC.
I need the vin number and lease payoff for your trade and i will have Shuan work it up
What phone number shall i have Shuan call you on
HER INTERNET WORKS RIGHT
Ok we are working it up now Cathy
SEE I'M OUT AT ONE YOUR COMPETITORS BLANKSHIPS.
BUT I THINK SANDS CAN IS A MUCH BETTER DEALERSHIP.
Get their best price and bring it here and you will get the Red Carpet treatment for being a returning customer. I would have given you the best deal whether you were at my competitors ors not
Then why didnt you come in and see us im confused
SO I DECIDED TO PUT THEM ON HOLD.
BECAUSE I SAW CHEAPER PRICES ON THE INTERNET.
THE LAST COUPLE OF TIMES I LEASED WITH SANDS I PAID MSRP.
YOU wont this this I PROMISE
Please let me make it easy for you and i promise i will treat you like FAMILY
You will never want another salesman other than me again. Im not kidding
BUT I HAVE BEEN READING MORE ABOUT LEASES AND FOUND THAT I WAS DUMB FOR DOING THAT.
SO I NEED TO ASK A LOT MORE QUESTIONS. AND I THINK THE INTERNET IS THE BEST TO THAT.
Return customer VIP pricing under invoice no hassles GUARANTEED
SO LETS START TALKING SOME REAL NUMBERS.
I am ready to answer any and all of you questions
Shuan has tried calling you several times to answer ALL your questions
ONE I WANT TO CONFIRM ABOUT THIS 2019 IS THAT IT MUST HAVE POWER LIFT BACK HATCH. CORRECT.?
GM pays off your lease with the pullahead program. Then on the 2019 you have $3649 due at signing and $199 a month for 36 months. How does that sound Cathy?
I will check to see if it has the power liftgate now
What does not work for you
Is it 199 a month or the 3649 at signing?
pull ahead program is the best
you can only get it at the dealership you purchased your original lease.
GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325.
sounds reasonable. Because you a returning customer you will also get the loyalty benefits as well. I really need you to come in and I can have everything sorted out very quickly and easily, with the best price available. Are you a Costco member?
EARLIER, I AM NOT. BUT I DO LOTS OF OTHER AFFILIATIONS ABOVE.
SO DID WE MAKE SURE IT HAS POWER LIFT GATE
Im pulling the key and am going to run out on the lot and check for you Cathy. In the meantime I KNOW WE have one. We have a huge inventory
Yes it does have a POWER LIFTGATE Cathy
OK SO CAN YOU DO THE SALE PRICE?
like I said 12k a year with 0 down at around 325 is doable. Can I invite you to come in and make it a reality for you?
your paying 381 month now correct?
WHAT I NEED TO KNOW (DO A WORKSHEET). WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR? GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325.
ALSO I NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT.
GIVE ME THE NUMBERS I CAN PUT THEM IN MY CALCULATOR AND SEE MY MONTHLY PAYMENTS.
Didnt you say you wanted $325
I can get there easily
getting the residual now
its the most aggressive lease EVER on an Equinox Cathy
Well you will not be paying MSRP and i can get to the
YES PAYING 381 ALSO PAID MSRP, DUMB! THAT IS WHY I WHAT DO THAT AGAIN!
THIS WHY I'M MAKING YOU WORK FOR IT TODAY.
Hi Catherine, Josh Leader here. I run the internet dept for both our chevrolet stores. I worked up the national lease for you and can get you to 325 including all taxes and fees with the drive off of 1000. 10k per year. Anything else will obviously change the perameters
DON'T BE SILLY KNOW. WE HAVE COME A LONG WAY IN THE LAST HOUR OR SO. GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325.
I UNDERSTAND THE FEES.
that lease does not include taxes, plates and dealer fees. it also is a basic LT not the one you picked out. the lease I quoted you is the exact vehicle you want. It would be a lot quicker for you and I to have a phone conversation, information gets lost in text translation. call me 623-455-****
WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR?
so i take it you don't want to have a phone conversation with me?
just sent the link to the one I'm giving you quotes on
AND I'M INTERESTED IN THE ONE I'M INTERESTED.
there's a link to the lease ad
im happy to explain the national lease ad line by line, but cannot do it via chat, i can on the phone if you have the special i just sent to you pulled up on the computer.
623-455-**** it will ring the dept and have my staff transfer you to me at 2704
why don't you keep the numbers to yourself and see what they text you.
OK,THEN I GUESS I'LL TAKE SANDS LEASE TO THE OTHER BLANKSHIP AND START DEALING WITH THEM EVEN THOUGH THEY ARE FURTHER DOWN THE ROAD.
If you want to go to Gateway or autonation more power to you. I've done everything you asked me to. good luck getting figures from them over a chat. apples to apples comparison. they won't give you a quote on the chat like we did for you
HAVE NICE DAY
this deal expires today
so does getting figures and then threatning me by saying your going to take them to a competitor that won't give them to you. I reached your payment, not sure where i'm missing you on the deal
BY THE WAY THAT S**T PI**ES ME OFF!
have a great day, I wish you a very pleasant Holiday season. I'm offering you the deal you're asking for.
It's how you're reading the text, it's why I wanted to have a phone conversation. i have nothing but a smile on my face. my feelings won't be hurt if you don't buy at these figures, the reason I jumped in and took over this chat is because you're a repeat customer and I wanted to cut to a great deal for you.
SEEMS VERY RUDE TO USE THE ULTIMATEM ON REPEAT LEASE CUSTOMER.
no ultimatum, i'm not into pitting my figures against my competitors, especially when you are a "repeat" customer. I have incentives for today i am using to make this happen.
you don't eve have enough respect for me as a repeat customer to have a phone conversation. I've been selling cars for 21 years and all my repeat customers have no problem calling me. You would've been here already and headed home with the new Equinox if you called probably.
Like I said Catherine, Have a wonderful Holiday season. If you want to take advantage of this super lease special, you know how to get a hold of us. Josh, Shaun or David. Thank you again for chatting.
LIKE I SAID. THESE ARE THE THINGS I WANT TO KNOW! WHEN SANDS IS READY TO DEAL YOU CAN SEND THESE RESPONSES TO GM PAYS OFF LEASE WITH PULLAHEAD PROGRAM. SALE PRICE, $0 DOWN, 36 MONTH LEASE, 12,000 MILES A YEAR, NO SECURITY DEPOSIT, AND PAYMENTS OF ABOUT $325. NEED TO KNOW THE LEASE RESIDUAL OR PURCHASE OPTION AT END OF LEASE TERM AMOUNT. WHAT WILL BE THE TITLE AND REGISTRATION FEES? HOW MUCH IS THE ACQUISITION FEE? AND WHAT WILL BE THE APR?
Wonderful Service & Sales - margew
After buying at least 8 vehicles from Larry Green's we wouldn't go anywhere else to get our next car. A competitor from Prescott tried to get us but we said no we buy locally and are very satisfied with this dealership. Anthony was great when we brought our vehicles in for servicing so when he mover over to sales we wanted him. We feel like we are family there & are treated very well. Would buy from them again in the future if we need to.
Screwed me out of 8 grand then sold me a car with 5000 mile! - Buddy1192
I am elderly and has had some medical problems. They sold me a car with 4300 miles on it and charged me the price of a 2017. They then hooked me up with a crackpot finance company called "Allay" I will never do
any businnes with these crookss. I am just now seeing what happened. My name is Jesse Capello
Very pleased with Kempton Chevrolet - Susan540
I worked with Kasey and he was very helpful. He answered all my questions and next time I buy a car I probably will go back there again. I bought a used car and Kasey made me feel like I can call for any reason and also that I had made a very good decision getting the car I did.
Excellent Customer Service and Price! - OC Wrangler Gal
I have been looking to purchase a Jeep Wrangler for over 6 months and looked at private parties and dealerships in California, Arizona and Oklahoma. Kingman Chevrolet had exactly the vehicle I needed and at a Great Price! They made the new car purchase experience easy, affordable and haggle-free. They had exactly the vehicle I was looking to purchase. I absolutely recommend this dealership. Thanks Kingman Chevrolet!
Poor service and communication - kjk42562
Worked with Service advisor Jeff and also Service Director Wayne. Poor communication and a bit condescending. Won’t return there again. Should stay away from here.
Helpful - Jojo
We went into the dealership looking at SUVs and left with a 2019 Equinox Our salesman, Carlos, was a joy to spend time with and was very knowledgeable about their product and service. He was easy and fun to deal with and the finance man Eleno was equally enjoyable to work with. We would buy a vehicle from them again when the need arises.
Don't try to do anything out of the ordinary with them. - Larrysk65
Other than ordering an accessory that wasn't a fit for my truck the purchase went well. The sales associate, Robert Hill was excellent. Please ask for Robert Hill. Really little could have been better. He is a nice guy, who's mission is to sell you a vehicle and to make sure you are happy. ASK FOR ROBERT HILL.
Great to take your money, but horrible after the sale - mcoccio
I am from CA and found the truck I wanted here at AutoNation. All went well on purchase but I was lied to by sales staff and by finance office about how to get the truck registered in CA. I did exactly what I was told to do and turned out to be a lie. i have spent and wasted so much time on this issue, it is going on 2 weeks now. Now I am sitting on a brand new truck that can not be driven as the registration that was temporary from AZ has expired. I called GM Financial and they say the dealership did not do the right paperwork for me and when I question the dealership I get a blow off and told they did it all right but they are not willing to do anything or help. I would stay away from this place. They are great at taking your money but awful at the follow up after when there is issues. Awful. I have not mentioned any names on purpose because they work there and represent the dealership and they are just a bad dealership. Stay away.
services - john s
i brought my truck in for a battery swap. they said it wasnt under warranty. i told the service center not to turn it off, and they did, then they had tp jump start it, then they locked my keys in the truck. and the morons used a slim jim to open it up after i told them not to because they would scratch my truck and im very maticulous about it, they refused to cut a key from the vin. and after all the headache they had to take my truck into the paint shop for repairs, was told it was monday it would be done. and nothing. tuesday comes around and nothing. wednesday comes around (today) and all i get is xxxxxxxx run around that its not done. last time i took my truck in for service they broke my center caps for my wheels. the service center along with the techs xxxxing suck. they dont listen, follow directions, or or stick to a schedule. very disapointed with them. wjen it was thorovred, service was 10x better. i would not reccomend my worst enemy to go to earnhardts chevy. and as for today i have to rent a truck for the holiday weekend because the service xxxxing sucks. if i was manager there. the techs involved that didnt listen along with service advisor i first spoke to would be in the unemployment line.
wow update: as of 11-26-18 it still isnt done and continue to get the run around on why it still isnt done. flat out earnhardts xxxxing sucks. so as of now a weekend turns into 13 days already with no truck
had an excellent experience - Mark Spaulding 11
they worked with me to get the price we wanted for the car we wanted are salesman Edger was very friendly and helpful and answered all of our questions and concerns