NO BS REAL DEAL BEST BUYING EXPERIENCE EVER!! THANKS DARLENE - sirbe7
I must say that I do a lot of research before buying a vehicle, and that includes the dealership where I plan to buy the vehicle too. If you’re reading this you’re probably doing the exact same thing. Good for you!
I’ve bought numerous cars from dealerships over the years like most other people, but I’ve also worked in the business myself selling cars. Needless to say I know the game inside and out. For that reason I refuse to buy from a dealership that plays those very games. I just don’t have time for the headache and nonsense.
As I was searching for a Mazda dealership online I ran across CardinaleWay in Mesa and found out that they are a huge volume dealer. That was the first good sign! Then I started reading reviews on the dealership in comparison to others and I really liked what I was reading. However, Cardinaleway is about 45 minutes from my house so... I went to the Mazda dealer only a mile from my house to check it out first. Mistake! The folks working there were so lame that I won’t even mention the name. I left pretty quickly.
From my phone while sitting in my car at the dealership I went back online to look up Cardinaleway again, and that’s when I started researching the sales team. I read the reviews and it was at that moment I knew I wanted to work with Darlene Ledbetter. The reviews sounded great but I wondered if the reviews were real and if I could trust them.
I already did research and knew what I should be paying for the vehicle, so I sent Darlene a message and asked her for her best price. Without hesitation she gave me an amazing number on her first reply with no stupid games! Another sign I was moving in the right direction!
From there... wow!!! It continued to be an incredible experience! I don’t care about the free water or popcorn, but it’s a nice gesture. All I want is no games and the car I want at the price I want right away. That’s what I got!
The car was a birthday gift for my wife and sweet Darlene...!!!! Oh how nice!!! She did a surprise delivery to my wife after hours and she even put a huge red bow on the car!!! I love it!!! Great attention to detail!!! HIGHLY RECOMMEND!!
Tired of reading yet? Sorry but can’t stop there! We put a lot of miles on our car rather quickly and it was already time for an oil change, which the great service manager (sorry forgot the name- tall heavyset guy) gives away for free! We had a slight bit of confusion at service and... HOLY COW!!! They went totally above and beyond to make an issue right that was only a very minor thing! Thanks service!!!
I’m a big believer in that we all screw up at some point, it just happens, but it’s not the mistake that defines someone. Instead it’s how they address and work to resolve the matter that to make it right. These folks blew me away hands down!! I’ve never seen attention to detail like this company has!
I should also say that even though the sale was done about two months ago... Darlene still had her hands in everything helping to ensure we were taken care of!! Good stuff!
On a final note I have to give Darlene another shout out here... She said that she would ensure our car was detailed when we picked it up, but.... drum roll please.... SHE PERSONALLY DETAILED THE CAR HERSELF!!!!! Is this woman real??!!! She is an absolute MACHINE!!!!
Thank you Darlene for everything! You’re the best I’ve ever witnessed! I don’t normally leave reviews and now you can probably see why. It turned into a book! Totally worth my time though! My wife is so happy with her new car! I’m sending everybody I know to see Darlene even if they want a 1967 Camaro! LOL! I wouldn’t be surprised if she found one! I have so much faith in Darlene and all the folks at Cardinaleway!
I’ll be baaaccckk!!!
Top Reviewed Specialists At This Dealership
Elite Master Mazda Certified Sales Consultant
Elite Master Certified Internet Sales Manager
Internet Sales Manager
Great, Real Guys Here - Chase M.
I went in on a whim to look at a used Miata. I was helped by Bill Lohmeyer, who was very friendly, patient, and not pushy at all. I was expecting just the opposite, but I was pleasantly surprised by the wonderful service I was provided. While it doesn't look like it's financially possible for me to get the car yet, these fine gentlemen certainly have my business when it is.
Mazda Fleet and Internet Sales
Fleet/Internet Sales Manager
Good buying experience - azmazdax4
My wife and I were considering trading in our 2 cars and only have one. I did my research and knew what my price was going to be. We dealt with Tommy Smith as our sales rep. Tommy is young and eager but not pushy. He did an excellent job taking care of us. We also dealt with Mack. He worked hard to get to a price we could both agree on. The only problem was I was NOT aware or the dealer installed options to the tune of $1288. This extra amount was VERY close to a dealer breaker. Something has to be done to inform the buyer of the dealer options sooner in the buying process.
Other than that the experience was as pleasant as buying a new vehicle can be. It did take much longer than I expected to finalize the sale.
Internet Sales Manaager
Internet Sales and Leasing Professional
Very helpful - Graham S
Matt made my first time buyer experience really easy and fast. I'm very grateful he and Steven in finance were able to get me approved with everything they had promised.
Subaru/ Mazda Sales Consultant
Subaru/Mazda Sales Consultant
Mazda MX-5 Purchase from Butch Shearer - MX-5 guy
I purchased a 2016 Mazda MX-5 from Butch Shearer 1 year from today and it could not have been a more pleasant experience. The car was detailed and ready for pick up upon arrival (I drove in from El Paso, TX). I highly recommend this excellent and professional salesman as well as "the bald guy" from the finance department. Great people and a great dealership all around.
Battery replaced - buick owner
Dropped off my wife's 2017 CX-5 with what I thought to be a battery problem. Zenus tested the questionable battery and replaced it within one hour -- including a car wash. His quick service helps my sense of reliability in Mazda products. Thanks Zenus.
Outstanding experience - Jeanne C Maijala
It is always difficult to find a good, used, truck. Berge Mazda had the perfect vehicle for me at a great price. Their people first attitude was a real plus and I was able to complete my purchase quickly. And I hinkle Brad and Derik are top notch!
watch out - kim2016
So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.
We dropped in to test drive a Fusion Hybrid but did not... - leoret
We dropped in to test drive a Fusion Hybrid but did not like that style so Mike steered us to a C-MaX Hybred which we had not researched. We did some quick research on our iphones and concluded that this might be a good alternative. We had already tested the Toyota Prius. While Mike brought up a new C-Max for us to drive he let us look over a pre-owned 2013 C-Max SEL with 2118 miles on it. After driving the new C-Max we were very impressed with the power and handling and the fit and finish. Mike left us alone while we conferred and we decided to make a cash (what we thought was low) take-it-or-leave-it offer directly to the Sales Manager Tommy. To our surprise he accepted and we drove away a few hours and lots of paper work later.
Most importantly, we love this car! It is a luxury car in every aspect. The number of safety features is nothing short of amazing. It is quiet and rides like a big car. We are still getting used to the hybred aspect of the quiet driving especially while stopped. But with only 2500 miles on it we are getting 40+ MPG. It is a pleasure to fill the 13 gallon gas tank.
CardinaleWay Mazda - Mesa