Found my dream car! - EllaB
After months of searching, this is where I finally found my dream car! Sales rep Michael was a ton of fun during our test drive and made me feel really comfortable in the car and answered all necessary questions. The sales managers were patient with me while I spent most of the afternoon making my decisions and consulting others for input. The detailing team made great work of my car when I asked for a pretty major transformation in taking off all the plastidip that the previous owner applied all over the car. All in all I trust this team and am so excited to have my new car.
Awesome used vehicle purchase experience - Chaz1
Awesome experience at a Mark Mitsubishi. Price was set. Nonchanges. Sales person Tina Waller was knowledge and super friendly. Absolutely no presure. Management explained our vehicle options and the process
And financing options and got us the best rates. Finance department Austin Owens explained everything to us NO hidden fees or tricks going on!! Austin even saved us $$ with a few back end options..super knowledge and friendly! We will be back and we will definately refer customers!
Chad and Beatrice!
Outstanding. EARNESTO was fabulous - Dan B
Amazing experience. EARNESTO was great in follow up on choosing tires and scheduling appt. His time to install 4 tires exceeded my expectations. Well done and thank you!
Great buying Experience - MD
We bought a used Explorer from Mark Mitsubishi this week. We made them work for the deal and they did! Quentin was our salesman and was extremely easy and no stress to work with. Adam, the sales manager was so easy to work with as well. They did some leg work to get a deal we were happy with and recommend Mark Mitsubishi to anyone!
No response - Bobjacox
I tried to schedule a service appt. via phone, text, and e-mail and received no response to any method. Very frustrating. I hope Mitsubishi Inc. knows how this hurts their brand.
After having done business in the past with the Chapman... - DJ_78
After having done business in the past with the Chapman auto group, I thought this would be an easy enjoyable purchase. I was VERY VERY WRONG!
On May 11th I went into Chapman Mitsubishi/Hyundai with the purpose of purchasing a used vehicle and trading in my worn out 2006 lancer. After meeting with the salesman I had figured out which vehicle I wanted and what I was willing to pay. With in 2 hours they had the deal hashed out and I was signing the paperwork. After I getting everything done we agreed that I would take ownership of the car on Wednesday the 15th so it could get the full 60k servicing before I drove it off of the lot.
Come wednesday the 15th i call the salesman to make sure the car is ready so I dont have to drive 35 miles across town to pick it up to find out it wasnt done. Well guess what, it isnt done. Well now it will be ready thursday for sure. Thursday rolls around and now it will be done on friday. Friday I call and there is still an issue with it being ready so I requested to speak with a manager to find out what the hang up is. Turns out the car I had purchased hadnt had its deal completed so Basically I was waiting to purchase a car that the dealership didnt even own yet. Thankfully I hadnt left the lot with it. Come saturday I showed up at the dealership promptly at 9 and explained to them that if the deal isnt done with the car I chose, then I want to be put into something else... They assured me the deal for the car is now complete and the car is mine to take with a slight modification to the loan, a slightly lower interest rate, so no complaints.
Well now that I have the car I assumed we were good to go.. after the first week of owning the car I get a call that the deal had to change because they screwed up on the paperwork. so I go in sign the new paperwork and off I go again. at this point the Lancer payment date came and went .... after another week I call the lender who holds my lancer note only to find out they have yet to be contacted by the dealer. I call Chapman and they say they are running a little behind on their paperwork but will get it finished before the next payment date. Well another week passes and I get called to go down once more cause they payment term needed to be adjusted.. This is fine, Im good with a shorter term and slighty higher payment as my total is now even lower. I have also during this time had several other issues with their finance person that Im not going to bring up cause they have as of last week been let go.. The last time i signed the paperwork the finance guy assured me that they would get it sent in the very next day as they were running close to the 30day mark from where I initially applied. This was thursday June 6th. Today June 15th I get a call from the finance manager that they didnt get the paperwork in in time and now they had to run my credit again and because they ran it through 20 different lenders the first time and now that i have 2 late payments on the Lancer that they have had for over a month, they cant get me financed. I asked what the xxxx happened with getting my paperwork in in time and he says "oh I guess we dropped the ball" with a chuckle. I now am supposed to bring the car back on monday if they cant find a new finance group to take the loan or to get a co-signer which I dont want to do. Yes my credit wasnt great before this as I had just gone through a divorce but they had found me financing and it was what I wanted. Now my credit score is even worse off, I get nothing out of it and they plan on charging me for the month that I had the car, while they have had my Lancer for the same time frame. And I am supposed to just accept the fact they dropped the ball as an answer to why this whole deal fell through. I am very disappointed with this dealership and their people share no concern for their own failures in this deal. I will never shop here again and I have made sure to spread this to everyone I know looking for a car. AVOID THIS DEALER AT ALL COSTS!!
While the salesman I worked with was great!, the rest of the people who work here dont care and dont take accountability for their short comings with the paperwork.
Very pleased. Professional and customer oriented. Smooth... - Jennydelnero
Very pleased. Professional and customer oriented. Smooth transition. I came in to purchase a used vehicle with very specific criteria. They met all my needs. Definitely recommend.