Ripped off - Hyundai Santa Fe no more
Yelp! Not done yet
I brought my car in for service September 2018 because it hesitated. Was told it needed new engine. (7K) Not under warranty, no other options. October 1, 2018 I paid $165.00 for (miss) diagnosis and had car towed to another Hyundai dealer to get second opinion it was repaired under warranty. I came to the Tracy Dealership on November 7 to ask for refund. I spoke with Brian Schneider. Brian Schneider said he understood and would give me a refund. I emailed Brian Schneider on 11/8 thanking for speaking with me and provided my contact information. I emailed again on November 19 asking for an update. I received no response from either email and no refund in the mail. I finally called and spoke to Brian Schneider on November 29 and at that time he told me that the GM, Keith, no last name givien, denied the refund, but that Brian Schneider would ask Keith again. It has been nearly 6 weeks and still I have no refund. I am surprised at the lack of customer service. I can't believe Brian Schneider has not responded to any of my emails or contacted me in any way. Who is their General Manager their Carchat says it is Tony Pappas, but Brian Schneider said the GM is Keith. And there is no Staff Directory on their website. No one ever contacted me even after many chances.
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