Amazing service & experience - Sum
Everyone who represents this dealership is knowledgeable and helpful. The sales team made the process quick, easy and affordable. I am a very happy customer!
Top Reviewed Specialists At This Dealership
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Very consultative approach, no pressure! - Alennn
Tarik was beyond great! He helped me get my new F-150 at a great deal and with no pressure to buy right away (even though I did). If you visit a Ford store don’t go see anyone else other than him he will make sure you are taken care of!
Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
Service scheduling needs serious revamping - Als
We have been customers for many years and had problems recently. This has been discussed at length with Amy on 12-6-18. Turned out to be a 5 hr works pkg. I did like the current remodeling.
Should've read the yelp reviews. - recall15S39
The reason I gave them one star is because I couldn't give them zero. Took my car for a recall, they had it 5 days. They did not call me at all. i called them and they said they couldn't do the recall. Now I have no headlights and no tail lights. Funny, I had tail lights when i took it in. Alex U. told me "we got your headlights to work, but they could go out anytime." Gee, I feel safe. Thanks for nothing.
When I called i specifically asked if they had the part because the first dealer i called didn't have it. They said they had it. That was on Wednesday, I called Friday because nobody called me and that's when I found out they never had the part in the first place. They just flat out lied. Although Alex did come up with different excuses.
Outstanding service - Impressed
Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service.
Drunk and loosing keys - Douglas36
Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Garret who was super drunk and smelled like alcohol! Says easy financing available but No Easy Financing available. Meet with Paul xxxx and Clayton Leader and Paul said he doesn’t allow customers to insult his employees. When I wasn’t insulting anyone. Plus they spend 3k a month in lost keys
Bait and Switch - FlbrkMike
My wife and I went to Ken Grody Ford in Carlsbad yesterday with a written offer to exchange my current leased Fusion Energi for a newer model at similar terms. After choosing a new car we were told by the lease manager that we could not qualify for the offer because of too many miles on my current car, even though they are less than stated on the written offer. Instead of re-telling the story here, I'll copy and paste the email that I just sent to the dealer after receiving another promotional email this morning.
I'm not sure if your promotional email was in response to the email I sent you yesterday, or just part of a targeted messaging campaign. I'm pretty sure you haven't read my email, so I'll summarize here.
My wife and I drove to Grody Ford in Carlsbad yesterday with a written email offer from Grody Ford to exchange my current leased Fusion Energi for a new 2018 model. All of the information in the written offer was accurate, including the remaining time on my lease, and the odometer mileage is actually somewhat less than stated on the offer (see the first attachment). So I assumed that this offer was sent by Grody in good faith.
We spoke to a salesperson, who was very helpful, and chose a new vehicle that fit our needs and should qualify under the offer. When the salesperson presented this to your lease manager we were told that we could not qualify under the stated terms because I have too many miles on my current vehicle, even though my mileage is less than stated on the written offer. We were then presented with an offer to purchase the new vehicle at what I considered to be highly inflated and unacceptable terms (approximately $3,700 down and $570/month on a 72 month loan). Needless to say, we declined this offer and went home having wasted over four hours of our time on this effort.
To make matters even worse, I found on your website yesterday afternoon that you were advertising the very same vehicle that we test drove (see the attached window sticker), and were prepared to take home, on much better terms than even the "upgrade" offer. Why were we not even offered this deal on the very car that we test drove?
In short, I believe that your written offer and the terms in the website are both blatant examples of "bait and switch," that your staff does not negotiate in good faith, and that you should not send out these email offers unless you are prepared to honor them. I'm not really inclined at this point to come back down there to discuss your "sales event." But thanks anyway.
FRAUD!!!!! This is the MOST dishonest dealership there is. - Kathleen 123
FRAUD!!! Didn't tell me there was a rebate on the vehicle I chose, then put it in the final paperwork as a
down payment. Then they didn't payoff the vehicle I traded in. The general manager just laughed at me. They were dishonest throughout the entire leasing experience. Not just one person but EVERYONE I don't see how they stay in business. Go elsewhere!
New 2018 Fiesta - Csegina
Went to KPF because it had better reviews than other Ford dealers in the area. Sales were typical and I have no real complaints there. I get my car home only to find that my New 2018 Fiesta has paint damage on the rear hatchback door. I take it in to have it inspected and they submit to Ford for authorization. Ford agrees to make the repair and that it was, in fact, a factory paint defect. Fast forward a month and my car has been in 2-3 times for the same repair. The paint is still messy and has a bubble in it. They want me to bring it back in again. 30 miles one way, an hour of driving or more if there is traffic and multiple days I've had to take off of work. Any money I saved by going to this dealership has been lost. Huge inconvenience, don't waste your time, I wouldn't go back.
Worst Experience Ever - tbailey local guide
Perry Faulk didn't authorize my rental car to be paid for even though the work was completed due to a warranty issue. My transmission and engine went out 1,500 miles apart. I had a PO authorization form from Perry Ford for the rental car. Perry was reimbursed by Ford for the rental. Why is the money out of my account? Isn't that stealing or mismanaging funds? The General Manager is rude and lies to your face. Steer clear of this dealership.