Best experience purchasing my first car! - lizjuv
I felt very valued as a customer. All my needs were met. Derrell is very knowledgeable. He listened to me attentively and answered my questions. We test drove many vehicles until I was satisfied. He was very amicable and easy to talk to. I felt like I could trust him. I believe this is the most important quality to have as a Salesmen. I really appreciate all the effort and time he spent helping me understand the value of each car I was interested in.
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Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
The Truck I Wanted at an Excellent Price - DRPenske
After visiting several dealerships, Penske got my business by having the vehicle I wanted at the right price. Jeff was extremely helpful and has been very attentive: making sure everything has been going well. I love my new ride and I will definitely check with Penske Ford first in the future.
Service Department is AWFUL - Sdanbury
I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Outstanding service - Impressed
Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service.
Brake issues and Maintenance Service - TechBoy58
Amazing group here!! I was greeted as I walked in the door as if I was an old friend.
I was having my brakes issues with my F-150 truck, another dealership said it was normal for the brakes to go to the floor when slowly down to a stop (7,500 mile on the truck). I had it towed here and they found the problem within a day.
I decided to try them out for my scheduled maintenance, Not only did they schedule me an appointment on short notice (Less than 24hrs), they also completed the maintenance items so quickly (1 hour) that I was able to complete all my appointments for the day.
If you want a to take your vehicle to a group that cares about you as a customer, bring it here to North County Ford !!!!!
Did not repair problem but installed a 300 dollar battery. - Michael 300
Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new battery and charged me 300.dollars. I took the the van home and guess what, still have the same electrical problems. Thanks for the help El Cajon Ford. I hope the van doesn't burst into flames while transporting my wife.
Service Department Not Helpful - DamonDarling
I received a safety recall notice from Ford with the offer they will pay for a rental until parts become available (I am unable to have any passengers in my front seat until the air bag inflator is replaced). The Service Department representative said they would only pay for a rental the day of service. He was making this up as the letter clearly said "Until parts are available to repair your vehicle, Ford is offering to pay for the use of a rental vehicle as alternative transportation". I grew tired of arguing with the rep (Steven) and called a different dealership who gave me the authorization right away. What is wrong with the service department at Ken Grody Ford in Carlsbad?