Overall outstanding - seanacarr
Monique and Ali were great. I did some research on a few cars before walking in and knew what I wanted. The quality of the car ('12 Chevy Cruze) was better than I expected and Monique was great. She was neither pushy nor did she try to steer me towards something I did not want. Extremely friendly and helpful. After we decided, Ali did the paperwork. He was a peach as well. We talked a bit and after crunching the numbers I was able to walk away with a slightly better deal than I expected. I can't recommend Mossy Ford, Monique, and Ali highly enough. If I need another car, I'll definitely go to them again.
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Great Service Department - MustangMan83
I am sort of shocked about all of the bad reviews. However, I did use to work for a reputation management company, so I know that competitors do write fake negative reviews to slander other businesses.
With that being said, everything has been great with Ken Grody. Chad always takes great care of us when the Mustang needs service. Honestly, I've had much much worse experience with both Perry Ford and North County Ford. I am a customer for life :)
Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Penske Ford La Mesa is the BEST - Mary B
Penske folks are friendly and nice and real!
What a great experience I had working with Clint-
His experience is his customers benefit!
I don’t often recommend anything to people publicly but I definitely recommend Clint at Penske!
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Outstanding, honest and friendliest Auto dealership. - Ed’s
This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Finance dept. They all went out of their way to ensure that I received the best deal and that I was content with the level of service. Sean and Phillip even followed up subsequent to the sale, to make sure I was satisfied. This experience has made me a return customer to Escondido Ford. Thank you. Edgar Diaz
Outstanding service - Impressed
Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service.
Brake issues and Maintenance Service - TechBoy58
Amazing group here!! I was greeted as I walked in the door as if I was an old friend.
I was having my brakes issues with my F-150 truck, another dealership said it was normal for the brakes to go to the floor when slowly down to a stop (7,500 mile on the truck). I had it towed here and they found the problem within a day.
I decided to try them out for my scheduled maintenance, Not only did they schedule me an appointment on short notice (Less than 24hrs), they also completed the maintenance items so quickly (1 hour) that I was able to complete all my appointments for the day.
If you want a to take your vehicle to a group that cares about you as a customer, bring it here to North County Ford !!!!!
They said my car was unsafe for them to test drive. It was o - buddy123
The report stated my car was not safe to drive for test.But ok to pickup and drive it home on the roa.d myself.