Excellent - LisaHernandez74
Excellent service! Everyone seem to be nice and team players. Very helpful and answered my questions. They made sure we didn’t need anything while waiting for paper work. A big Thank You to Robert he was awesome!
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Outstanding, honest and friendliest Auto dealership. - Ed’s
This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Finance dept. They all went out of their way to ensure that I received the best deal and that I was content with the level of service. Sean and Phillip even followed up subsequent to the sale, to make sure I was satisfied. This experience has made me a return customer to Escondido Ford. Thank you. Edgar Diaz
Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
EXCELLENT - JMAKA
CARLOS WAS AWESOME...COULD NOT HAVE HAD A BETTER EXPERIENCE. TOOK THE TIME TO LISTEN AND HELPED FIND ME THE RIGHT VEHICLE. HE WAS VERY EFFICIENT AND VALUED MY TIME.
Great Experience! - Wahlafan
We have purchased 2 cars from Penske La Mesa in the last 6 months. Only because of Clint Engle. He is the best car salesman we have ever had. He's a no high pressure, really nice guy. He didn't have a problem when we first said no. Then he managed to get the cost down to where we could purchase it. We are recommending him to everyone.
Outstanding service - Impressed
Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service.
Did not repair problem but installed a 300 dollar battery. - Michael 300
Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new battery and charged me 300.dollars. I took the the van home and guess what, still have the same electrical problems. Thanks for the help El Cajon Ford. I hope the van doesn't burst into flames while transporting my wife.
Horrendous Service - Angstromm
Absolutely horrendous service, from beginning to end. Put wrong oil in car, made me wait over 3.5hrs for second, scheduled oil change, etc. Details follow:
Went to Jiffy Lube for oil change & was told I needed to take it back to Ford, where I bought car, because oil filter was over-torqued.
Made an on-line appointment with Ford for a full synthetic oil change.
Told service counter rep about the over-tightened filter—never heard any response back from Ford service folks about that.
Once home, I noticed on invoice that Ford used a synthetic blend, not full synthetic. Called Ford and they acknowledged that error and said I could come in next Saturday, one week away, to refill with full synthetic.
Arrived at my appointment on time at 8am and, when I asked how long it would take, they said there were others in front of me. Puzzled, since I had an appointment and this was a return trip for me due to Ford’s mistake--I told the service rep. this who then said it would be at least an hour-and-a-half.
After about 2hrs, I went to service desk and was told that my car had just been pulled into garage, that they didn’t have my filter in stock and had to get one elsewhere—hence the delay.
I went to speak with the store manager who politely listened to me, agreed that this was pretty unacceptable. When I asked what he was going to do to make it right, he went to speak with someone in the service department. I was under the impression he was going to come back. He never did. Instead, about 20 minutes later, the service counter rep came in and told me my car was ready.
This whole ordeal took 3hrs and 40min, from 8am to 11:40am. The filter should have been in stock, especially since the service department knew that I had to make time for a second appointment for them to correct their mistake. I should have been informed what was going on with my car when it was clear that it was going to take much longer than expected. The manager should have come back to talk with me to update me and to discuss my question regarding what Ford was going to do to make this right. And, this all should have never have happened in the first place: filter should not have been over-torqued; the correct oil should have been installed in my car; and I should not have had to wait 3hrs 40min, with an appointment, for a simple oil change.
Bait and Switch - FlbrkMike
My wife and I went to Ken Grody Ford in Carlsbad yesterday with a written offer to exchange my current leased Fusion Energi for a newer model at similar terms. After choosing a new car we were told by the lease manager that we could not qualify for the offer because of too many miles on my current car, even though they are less than stated on the written offer. Instead of re-telling the story here, I'll copy and paste the email that I just sent to the dealer after receiving another promotional email this morning.
I'm not sure if your promotional email was in response to the email I sent you yesterday, or just part of a targeted messaging campaign. I'm pretty sure you haven't read my email, so I'll summarize here.
My wife and I drove to Grody Ford in Carlsbad yesterday with a written email offer from Grody Ford to exchange my current leased Fusion Energi for a new 2018 model. All of the information in the written offer was accurate, including the remaining time on my lease, and the odometer mileage is actually somewhat less than stated on the offer (see the first attachment). So I assumed that this offer was sent by Grody in good faith.
We spoke to a salesperson, who was very helpful, and chose a new vehicle that fit our needs and should qualify under the offer. When the salesperson presented this to your lease manager we were told that we could not qualify under the stated terms because I have too many miles on my current vehicle, even though my mileage is less than stated on the written offer. We were then presented with an offer to purchase the new vehicle at what I considered to be highly inflated and unacceptable terms (approximately $3,700 down and $570/month on a 72 month loan). Needless to say, we declined this offer and went home having wasted over four hours of our time on this effort.
To make matters even worse, I found on your website yesterday afternoon that you were advertising the very same vehicle that we test drove (see the attached window sticker), and were prepared to take home, on much better terms than even the "upgrade" offer. Why were we not even offered this deal on the very car that we test drove?
In short, I believe that your written offer and the terms in the website are both blatant examples of "bait and switch," that your staff does not negotiate in good faith, and that you should not send out these email offers unless you are prepared to honor them. I'm not really inclined at this point to come back down there to discuss your "sales event." But thanks anyway.
Just don’t lie to me... - swccmouse
I bought a 2018 Ford Fiesta as a commuter car because gas prices are killing me. I traded in my Cadillac, which I took very good care of, and the sales manager immediately low xxxxx the trade in. I look at the appraisal sheet and he has me listed a “fair” condition. I ask why, and here’s where I’m kicking myself, and he tells me that he’s required to reduced my trade in because they have a $2k “recon fee” which later I found out means “recondition fee.” Do a google search and you’ll see this is a scam used by unscrupulous dealers. KBB already reduces the trade in value, from the private party sale value, to account for this cost, AND I discover that they do this because they make a crapload of money off used cars... well this guy just made an extra $2k on this one by lying to my face!
I don’t mind tough negotiations, but lying is not an acceptable negotiation tactic. Contacted Kearny Perason Ford/Kia’s GM and let him know, but I doubt anything will happen because now I’m hearing from other people that they have a pretty bad reputation.
EDIT - Quick follow up here. I remembered that one of my best friends from High School was a General Sales Manager for 21 years, so I called him up and explained what happened. Sure enough, Kearny Pearson Ford screwed me good. According to him they’ll end up making a ton of money off my car at wholesale.
The GM at KP Ford is acting like there must be some misunderstanding. Yeah right.
Poor Customer Service - Mark_the_lost_customer
The dealership has a truck advertised on their website and I went to look at it. First two salesman could not find any information about the truck. I was then passed off to a Director named Breanna. Breanna had no idea about the vehicle so she passed me off to Mario. Mario said the truck was in Colorado and would take some time and effort to get it to his lot. I called Breanna the next day and said I’d buy it if mechanically sound. Breanna has to pass this along to Mario and will get back with me. I had to call Breanna once a week for three weeks and every time got the same response “let me check with Mario and I’ll get right back with you”. which never happened. Called for the 4th time today and was told by Breanna that Mario would not be bringing the truck to his lot. My response was it would have been nice to let me know that long ago. Breanna’s response “oh I left you a message and I must not have listened to it”.
Here is my 2 cents for Perry Ford:
1. Don’t advertise vehicles you don’t have or won’t sell. You are wasting customers time and efforts.
2. Be upfront with customers trying to buy something from you. Don’t try to sell them something else they don’t want.
3. Follow up with potential customers as you said you would.