So happy to have my new car! - Escaping
Jerry was great, really went to bat for us. Chase was up front and helpful. Very pleased with our experience at Mossy! Will definitely go back next time I'm in the market for a new car.
Top Reviewed Specialists At This Dealership
Internet Sales Consultant
Great job saving you money!!!!!!!!! - Hugo
No bs just straight forward to the point. I had a price in mind and they where able to get it done for me fast and friendly.
Customer Service - grandma
Thanks to the flyer, Sales persons Carlos Cortez was very helpful in finding just the right car for me. Thanks
Carlos and Kim, D. Landers
Very impressed today with the service department! - Wenzelstephen
I have had mixed feelings about my escape, but I have to admit, these guys really have a great system for checking in for service. These guys are pro's, they Really are. The best all around service I've ever seen. In my life. They treat you right! I'm 60 years old, and hard to please, and I can't say enough how professional these people are.
Young Carlos took very good care of us! - ElizabethHarris
He got through our hesitations. We were grouchy, not ready to spend money. But got us in a great car custom to our needs! Very happy!
Excellent customer service! - Truckermom
I had been truck shopping for about a year and finally decided on a Ford F-150 because of the excellent customer service provided by Richard Kresge. He answered all of my questions and was never pushy or annoying like some salesmen can be. I am very happy with my truck and my experience at this dealership!
Courteous and professional - SByrum
The salesperson was extremely informed very kind and helpful with making decision to purchase the car. The finance person was very efficient and timely with getting everything together for us to sign and provided us the documents we needed in a package to take home.
Service Department Dysfunctional - Mcholb
The second visit to the service dept. The first visit was atrocious and the only reason I returned was because I bought three oil changes and after receiving horrible service twice I won't be using the third oil change that I already paid for.
Dropped car off for an 11:00 appt and returned at 4:00 PM to pick up car. The oil change wasn't performed and told to return the next morning. I arrived and the car still wasn't ready. Outrageous!!!!
Poor Management - Unhappy
My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting truck back it was even worse, took it back in and they determined that the 4 wheel drive was trying to ingaage. They have had the truck for 3 weeks now. When you call to check status, no one returns your call and you have to drive to dealership to get answers. I blame very poor management with the exception of not communicating, that is on the service writer. We will not take a car to this dealership for an oil change at this pointt.
Amazing customer service - Steve mejia
i was out and shopping around i drove by this dealership off the 8 in El Cajon after leaving pensky i was already annoyed and disappointed with pensky and a few other dealers because of their lack of customer service i walked on pensky's lot for close to half an hour meanwhile the sales representatives just stood in the ac waiting for me to come in after i found a car that i liked the other stores did that as well must have been due to the fact that i was wearing shorts and flip flops. the moment i showed up at ford of el cajon there was people up front motivated and ready to help with smiles on their face. i might have not bought the most expensive car but they treated me like family and it felt good to actually buy a car for ONCE. the manager bobby and the salesman Johnny where great and i look forward to doing future business with them!