Best car buying experience. - Jess727
Oscar delivered great and very professional customer service to me and my fiance on our first time vehicle purchase. He was also very courteous and patient with us when going back and forth between our car options. We will definitly be recomending every family and friends your way to BALL HONDA and Oscar.
Top Reviewed Specialists At This Dealership
sales and customer care
Service Department is terrible!!! - Carscarscarscars
Beware of North County Kia's charges and bad information:
We have just had a horrible experience with North County Kia's service department. We had a car towed in and were charged a $135.00 diagnosis fee. After the diagnosis they told us it would be $1600.00 for the repair. I informed them that I had an extended warranty and that it should be covered. They told me it was not. I then called Weseloh Kia in Carlsbad and they told me it was definitately covered. It was. Be wary of North County KIA they are unethical. Also the repair would have only been $1100.00 at Weseloh and not the outragious $1600.00 that North County tried to get. Fortunately it was covered by my warranty. Greg Meer the service manager was also extremely unprofessional about the situation.
Erik Was very professional honest reliable thank you - James1989
I recommend this place to 1st time buyers It's a great way to Start. Have any questions they always have solution. Also they have a area for children which is amazing stress free environment
Awesome - Stefca37
I had an amazing experience at Fuller Kia the sales consultant Elise Luna was professional and honest I recommended 3 of my friends to purchase a kia.
Buying a used car - Milton45
Salesman was friendly and did a good job in explaining the car. Had a car which I traded same make model but newer and cost more
DO NOT LEASE Kia - threefedaks
DO NOT lease a Kia if you are active duty military. We leased our Kia from Weseloh Kia last year, and the dealership seemed great at the time. However, recently we moved and needed to switch tags from state to state for the leased vehicle. The national Kia office has been a nightmare to work with as they have a 2-3 day turn around for faxes and a 10 day turnaround to get your title. I reached out to Weseloh Kia in Carlsbad to see if I could get any advice or help, and the lady that answered the phone refused to let me speak to a manager. She transferred me to 3 voicemails, and I didn’t receive any return phone calls for over 24 hours. I called back and demanded to speak to a manager, and she transferred me to the Chevy manager (not Kia 🙄). He said he couldn’t do anything, and there is nothing they can do after a vehicle is sold to help. He said he would transfer me back to the Kia manager because apparently he was actually on site, but he hung up on me!!!!! I cannot begin to explain the level of disappointment I have with Kia customer service nationally and locally. If you are serving in the military or move frequently, do NOT lease a vehicle from Kia. Their finance department has the WORST customer service that I have ever dealt with in my life and apparently it runs throughout the corporation. I cannot understand how it takes a business 3 days to fax a document in 2018?!? I called to try to confirm that they received my fax for the request to even send the document, and they said it also takes a few days to receive my fax in their system!!! So it takes a few days to receive a fax and 3 days to fax a document.... so 5-6 days to completes task that takes most individuals 2-3 minutes!?! Kia runs an extremely inefficient business model. I cannot stress enough... please do NOT lease a vehicle from Kia without reading more reviews online about the complaints with their titling and finance department if you need to move frequently. Unfortunately, they are not a military friendly company and their customer service is terrible nationally and locally after you purchase the vehicle. They are great salesmen, then they leave you to hang out and dry after that. Do yourself a favor and go to Mossy Nissan in Oceanside. We had great customer service from the sales department and service department for 4 years!! They didn’t just sell me a car, not return phone calls, and have the manager hang up on me 😳
Best ever - Mary Waahila
I bought my Kia Sedona 07 years ago and had nothing but the best of Care Service friendship that a customer could ever ask for and I will be back cuz it will be my third Kia and Max is my service guy