Overall great car buying experience! - Melissa
I was interested in the MKZ hybrid but had never been in one. I decided to stop by one night after work and take a look and test drive one. When I arrived on the lot I wasn't rushed by a sales person. Everyone said hello and asked if I needed assistance but didn't hassle me. I was able to look around on my own until I was ready to speak with someone. Laila answered all of my questions before, during and after my test drive. It started to rain so she took me inside and offered fresh baked cookies and hot chocolate.
She introduced me to John who valued my trade in while I was still talking with Laila. By the time I finished talking with Laila, he had all the figures put together for me with several different options based on what I wanted.
My monthly payment was my main concern and that weekend was the Presidents day sale. They had some incredible offers for lease options that weekend and I would receive thousands in rebates. I decided to wait until the sale that weekend. They were able to e-mail all of the paperwork with a checklist of everything needed to get in and out of there that weekend.
That Friday when I went to pick up the car I really feel like I became a part of the family. I was greeted with more cookies while Laila got the keys and a few more things together for me before doing what she called a "delivery." She set up the Lincoln app on my phone then took me outside and set up my blue-tooth and made sure I knew all the features my car was capable of. I didn't even know it had a self parking feature, so she took me out on another test drive to teach me how to use it. Her pleasant, calm demeanor was perfect! She didn't freak me out while I was driving trying to learn how to make the car parallel park on a fairly busy street. When we returned to the dealership there was a hiccup with my e-title. Tony had taken care of speaking with my bank and Todd made sure that I as able to drive home in my new car that day. Laila then gave me a tour of the dealership and introduced me to everyone. My husband ate all of Trish's licorice, then the final stop was with Patrick. He breezed through all of the paperwork.
All in all this was the easiest and best car buying experience I've ever had. I feel like relationships were made and I can walk in with all the friendly faces and still feel like part of the family for anything I need. Not to mention the perks of dealing with this dealership...roadside assistance, free courtesy car dropped at my door for any services done, classes to explain technology, first oil change on them, car washes with service and more! I highly recommend this dealership to anyone!