DO NOT SHOP HERE!!!! - Christine B
WARNING BIAS! Hoehn Mercedes-Benz by of Carlsbad engages in highly discriminatory sales practices!!! DO NOT SHOP HERE!
After spending TWO WEEKS with my salesman Moe Mansour to build my dream car I was rudely told they were only selling to existing customers right now. I had been told about how Mercedes profiles its customers to keep their brand exclusive but I never expected to be declined the ability to even purchase a vehicle. This is BIAS, Hoehn engages in unfair and anti-American business practices. This is a total waste of time and absolute nonsense. I've contacted my attorney who is drafting a letter to the dealership and corporate Mercedes-Benz.
Excellent - C63escondido
Jeff service advisor and Raymond service manager are great they help and explain me thoroughly about my vehicle and the mechanic helpful on working my vehicle great work 👍
Dangerously inept - daisymiller
Went in to check low tire and they sent me on my way saying it was repaired. Oh! They forgot to take the NAIL out.
Unconscionable and unacceptable. It led to a fiasco of repairs on my brand new car and lost transportation. Be warned.
Bad Business! - sseyedi
Bad business and extremely unprofessional. I had a deal in place and was awaiting the paperwork to sign. As I was waiting for such paperwork the dealer decided to sell the vehicle to someone else because they happened to be in the store. Me and the sales agent had a verbal agreement but I suppose that does not mean much these days. I would stay away from this dealership and go to a dealership who actually honors their commitments.