Blown away with humanity for once... - nismo82
Recently bought a car from the greatest dealership I have ever been to. The buying process with David Sapp went so quickly I couldn't keep up and he worked hard to get me an insane deal and interest rate. I couldn't have been happier when I left. I am a very picky person with my automobiles and Khar Vun in the service department has gone above and beyond to make sure everything I have needed has been taken care of correctly and professionally and he doesn't hesitate to sit down with me and answer any questions or soothe any concern. All of the staff I have come across so far at Mossy Nissan has been genuine and accommodating. I am very impressed and will be back even if I have to travel across the country. I highly recommend to anyone.
Sales department - Dealerships .com
I would not recommend any one to dealership .I am talking about mossy Nissan Poway.these people are nothing but liers.I bought a 2014 Nissan sentra sv.the car was a certifid car.it all starts in the sale department.I bought a service contract one week later I decide I don't want it .I went to dealer chip to cancel.they almost didn't even want to talk to .as this day they never turn in paper work now I am going to take them to court.I have called Berne the internet sales manager.I must have called him 10 times left message he never return my call.now I am going to do this the hard way.they all so sold me the car out of gas.I ask about the gas Berne did nothing about it.I made agreement with Berne to get my car tinted.I tried to call Berne to set a appointment.never happens.I never got gas for car ethier.do not ever go to mossy Nissan Poway to buy a car Berne is a lier and so is Jason the sale manager.as done as the dealer chip got the check from financial center boy they did not want to talk to me at all.what kind of dealer is this.
I got totally ripped off - Pissed off and very unhappy
This place sold me a car for $5,000 over with the car was worth and then after finance charges I'm paying over $20,000 for a car that's only worth $8,000. The day after I signed the contract I said I wanted out of the deal when I realized how badly I was getting ripped off but they wanted me to pay $500 to cancel the deal. I did not have $500 as I had already given them everything I had for the down payment. so now I'm stuck with a car that is worth $8,000 and I'm paying over $20,000 for it. Not to mention it's already been in the shop two times and I have only had the car for a little bit over a month.
Quick, Simple, Purchase! - Amberm
Josh helped us purchase a new Nissan Rogue Sport. No hassle on pricing, answered all my questions quickly and efficiently. Went above and beyond asking if we needed anything while we waited and even offered us lunch knowing we were hungry! Overall very pleasant car purchase and I love my new car!
Greatest Salesman - Cargirl23
Bought a new car today and had the best salesman. Was very patient with us and didn’t push. Trevor W. was very understanding and informative giving us the best option of car. We ended up finding our perfect car with no stress or issues. Now we are leaving with our amazing car. He even went out of his way to help us with miscellaneous things (snacks, drinks).
Abhorrent Nissan Sales Behavior... - JukeNIsmoRS
To whom it may concern at Nissan,
On Wednesday March 7th 2018: While looking for a Nissan Juke Nismo RS 6-speed,
I found a new, 2016 version of that model at Pacific Nissan at 4433 Mission Bay Drive. San Diego CA. 92109 for sale at $16,995.
I called their sales department and spoke to Alex Rodrigues. Alex stated that the Juke was available and I told him mine was damaged beyond repair. My insurance is covering my total loss and would like to purchase Pacific Nissan's Juke. There was no conversation about money down... I did state that I was meeting with my banker on Thursday to secure the loan prior to the insurance company cash out on my totaled Juke.
On Thursday March 8th at approximately 3:30pm central time, I was filing my loan information with :
Wells Fargo Small Business Advocate
And called Alex Rodrigues at Pacific Nissan for the VIN number on the Juke for Wells Fargo contractual agreement.
Mr. Rodrigues informed me that the Juke Nismo RS was already sold! I was rather shocked and upset without any prior knowledge of the sale. Without an apology or an “I”m sorry...” I said thanks for the call and moved on...
At approximately 5:13pm on Saturday March 10th I was surprised to get a call from the manager of Pacific Nissan dealership. He asked if I was still interested in purchasing the Nissan Juke Nismo RS! I said YES! I was then put on hold and Alex Rodrigues told me the Juke was mine if I still wanted. I asked what happened to the previous buyer. Alex said, he had a family emergency and was unable to purchase the Juke. I was elated and asked if this was real and if he was sure. Alex said, “Yes ... it’s yours.” I then stated I do NOT want to go through this again and get xxxxxx by you again! Alex said “It’s yours.” I volunteered to make a cash deposit and have my relative drive to San Diego to deliver the deposit. I was assured the vehicle was mine and afterwards relative, who lives 80 miles away, proceeded to San Diego.
At approximately 5:47pm Saturday March 10th I received a call from the personal cell phone of Alex Rodrigues. Soon as I heard his voice I said... “do NOT tell me the Juke is GONE AGAIN!!!”(Jokingly) Alex said “yes, the guy still wants to the Juke. Sorry...”
At approximately 7:18 that evening I called Pacific Nissan to speak to the manager Johnathon Aquino. I was informed by the operator that he was currently in a meeting. She asked my name number and what this pertained to, she then said he would call me back in a few... I never received a call nor email.
Needless to say, I find this type of abhorrent sales behavior disingenuous and possibly quite actionable if not worthy of a Better Business Bureau complaint and more!
I have worked in the auto business for a number of years through college... Starting at Honda in parts and accessories, Honda parts manager and service manger at Dallas BMW sales. If I had treated any prospective buyer in this manner, I’m sure I would have been reprimanded if not fired. I was taught that customer service, whether it be in sales or maintenance, was and still is number one in customer satisfaction. Unfortunately, this has not been the case.
IN FACT, this has been a case study in what NOT to do with a customer... a customer who is looking to possibly buy his 3rd Nissan.
Very disappointed with this dealership - Nani17
Had the worst end-of-lease experience at this dealership and do not plan on doing business with them again. When I turned in my old lease, I signed a new one with the understanding that the old lease would be paid off. No one in Sales or Finance mentioned that the old lease would not be paid in full. Three months after returning the old lease, I received a statement for the old lease with a balance owed. I emailed the sales person and finance people I had previously worked with. After about two weeks of no response, I went in to the dealership. I was told they would look into it. A month and a half later, I get another statement saying I still had a balance. I call the dealership and they tell me again they are looking into it. Next thing I know, I start getting calls from Collections. So I call again and I am told I need to go in to the dealership to get help. So I go in. When I get there I am told they have to look into it and they will call me back but that everything they promised was paid and that they dont pay excess wear and tear costs. Six months after I turned in the old lease I am being told I would have to pay for the excess costs. 6 months! Totally unacceptable. I signed a new lease without the dealer being truthful about what I would owe on the old lease. I feel cheated and do not plan on ever going back there again.