Sales representative - Girldoc
I went to purchase a Nissan Leaf. Worked with a sales representative named Bill Dorrel. He was GREAT! Let me drive a few around, did not pressure me to buy. Took his tme and searched for other vehicles that matched what options I wanted. Found out they had just received one in the color and options I wanted. I purchased it that day! It was a great experience .
Memorial day sale - Connor4real
I went to Mossy Nissan KM over the holiday to get my new Rogue I got a great deal they gave me the best price in san diego Ask for Mark!!! He was a big help
Sales department - Dealerships .com
I would not recommend any one to dealership .I am talking about mossy Nissan Poway.these people are nothing but liers.I bought a 2014 Nissan sentra sv.the car was a certifid car.it all starts in the sale department.I bought a service contract one week later I decide I don't want it .I went to dealer chip to cancel.they almost didn't even want to talk to .as this day they never turn in paper work now I am going to take them to court.I have called Berne the internet sales manager.I must have called him 10 times left message he never return my call.now I am going to do this the hard way.they all so sold me the car out of gas.I ask about the gas Berne did nothing about it.I made agreement with Berne to get my car tinted.I tried to call Berne to set a appointment.never happens.I never got gas for car ethier.do not ever go to mossy Nissan Poway to buy a car Berne is a lier and so is Jason the sale manager.as done as the dealer chip got the check from financial center boy they did not want to talk to me at all.what kind of dealer is this.
Incompetent, rude, and dishonest service representative - Ricardo Lopez
This is regarding a visit on 4/30/18 with Nissan's Jesus Suarez Sanz, which was the most disappointing service appointment we have had at Mossy Nissan Escondido, and at any car dealer for that matter. We have had all of our scheduled maintenance done at Mossy Nissan Escondido. My earlier visit with Javier Perez was outstanding. He helped us have our 30,000 mile service and have a wheel bearing replacement. He was absolutely professional, communicated every step of the process clearly, gave us timelines as to what we could expect to be done and by when, and he knowledgeably answered every question we had.
However, this visit with Jesus Suarez Sanz could not have more starkly contrasted with every other visit we've had at Mossy Nissan Escondido. He was curt, unprofessional, and rude with my mother, which is egregious in and of itself, and he was also negligent in getting our 35,000 mile service done and failed to meet the most basic of his responsibilities. In the receipt/write-up he gave to us, he wrote, "COULD NOT ROTATE DUE TO MISSING AFTERMARKET WHEEL LOCK KEY." This is blatantly dishonest on two fronts: the wheel locks are made by Nissan and were installed by Nissan. Second, the wheel lock key was in the glove compartment. I have owned five different vehicles with wheel locks, always had them serviced at dealerships, always kept the wheel lock keys in the glove compartments, and never had such apathy or incompetence on part of a service agent. Rather than simply ask where the wheel locks were, he behaved as if he were being inconvenienced by my mother and he cast this entire business in a poor light. Furthermore, when asked if he would stamp her service log, he not only did so with an attitude, but he also checked off that the wheel rotation had been done, when it was not. Yet another instance of his dishonesty.
What is even more disappointing is that my mother took time away from work for this service visit, and the service was not even completed. This was a waste of her time, and now for her to get the service completed as it was supposed to be, she has to have even more of her time wasted thanks to Jesus Suarez Sanz.
I owe it to fellow Nissan customers or potential customers to share this experience on every online review platform so that guests know to avoid Jesus Suarez Sanz. Again, every other experience we have had at Nissan has been more than satisfactory.
I tried giving Nissan a chance to fix this. I emailed them and called, leaving detailed accounts of this incident. On 5/1/18, I spoke with Miguel, who identified himself as an assistant who would communicate my experience with a manager. I never heard from Nissan in response to either my calls or email.
Greatest Salesman - Cargirl23
Bought a new car today and had the best salesman. Was very patient with us and didn’t push. Trevor W. was very understanding and informative giving us the best option of car. We ended up finding our perfect car with no stress or issues. Now we are leaving with our amazing car. He even went out of his way to help us with miscellaneous things (snacks, drinks).
Great service department - Stilettos5
Took my truck in for oil change great experience Henry was great explained everything was very professional very friendly . I highly recommend Mossy Nissan service dept .
Held Captive - Pissed off
My wife asked me if I'd like to go look at a Nissan Pathfinder as we were leaving an afternoon beach party. A dealership in North County had the car she'd been eyeing, but before we got on the freeway she says " Since we're close, we could just go to Pacific Nissan and see what they have." Sure why not, I figured it would get me home sooner, because we weren't going with checkbook in hand so to speak, just going to see the inventory. No sooner than parked the vultures descended, one vulture elbowing the other two aside, he glommed onto us like stink on doodoo. He led us to the far corner where the Pathfinders were. Not seeing one in the color she sought, we acquiesed and let him show and explain what the features were between the three levels offered. We declined a test drive because my wife has rented them on her travels and likes the car very much. Another issue was these were all '17's with black interiors. We asked if he had any 18's and he said "No, they won't give us any 18's until the 17's are sold" xxxxxxxx #1. "But!,"he says., "We can get you the car you like and have it brought here" So we go inside and he starts collecting information on our car, presumably for a trade in, OK, I get that, Then he asks for the vin on my Mazda, so I give him my insurance card, he copies the VIN and goes into the back, where he huddles with 3 others. He comes back and says "Can you get your vehicle registration? something isn't right with the VIN or I may have copied it wrong " What? xxxxxxxx flag #2. I should have just reoffered him my insurance card, but I go get it. I check on the way back in, the VIN is the same on my insurance card as it is on the registration. He takes the registration and goes back into the back. He comes back out without my registration. I say "Can I have my registration back?" He says, "Yea, let me just get some more information from you about your Mazda" After getting this info, he goes back in there and a different guy comes out and introduces himself as the sales manager and asks us the same questions the first guy asked, making me wonder just what they might be talking about back there, about since the left hand doesn't seem to know what the right hand is doing. I ask him as well, to return my vehicle registration, he says " Yeah, we'll get that for you. We told him we really wanted an 18, but they didn't and he said "We've got '18's" which exposed the first salesman lie. Now that he knows our story, he gets uo and then returns and says they found the exact car we're looking for in Davis, 500 mi north of here. Which is odd, because we know the car is in Escondido, but the first salesman said something interesting about this dealerships competition with Mossy Nissan, which is the Esxcondido dealership. Then he puts an indecipherable, and meaningless piece of paper in front of us with numbers written with an orange highlighter, that shows us what our monthly payment would be. But as of yet we didn't know what the price of the car was. I ask him "How do you arrive at this number when you havent told us how much the car costs? And can I please have my vehicle registration back?" He then goes in the back and comes back out with a figure written on a new sheet of paper that is the sales price of the vehicle. I ask again for my vehicle registration. He says "We're getting it for you" I can see the entire layout of the room, nobody is getting my vehicle registration. xxxxxxxx 4,5 &6. He just kept asking what it would take to get us into that Pathfinder. Finally we had had enough and I said" You can Get Me My Vehicle Registration NOW" He got up went into the back, into the glass walled room where I could see what they were doing, and a third guy came out sat down and wanted to know how to get us into the car today. I held out my hand and said " I'm Randy, Who Are YOU? He ignored the most common of social interations, which is to introduce oneself when engaged in a business conversation. More importantly, he failed to introduce himself to my wife, who is more sensitive to social behavior than I ever was. He said his name and I said, "Jaime, we are done here, I want my vehicle registration now. There is No Way we would ever buy a cir from this dealership" He had the supreme rudeness to once again say they were getting it for me. At this point my wife stood up and said, "Give us our registration now or I am calling the police. She then started walking towards the office. I promptly got up and followed her, I wanted to be close to what ever she intended to do. As soon as we reached the door somebody handed me the registration and we turned to walk out. I was handed my registrstion when I reached the door. The first saleman then asked us to sit back down so he could go over the papers he been holding. I said, "Forget it, we're done. we'd never buy a car here. Actual dialogue might have differed slightly, but my wife read this and she concurs in its overall capture of the torment and torture we were exposed to at Pacific Nissan in San Diego, CA. Is this common practice to hold potential customers hostage? I've bought numerous cars off dealer floors in my life, not always the most fun, but never have we experienced anything like this. Not only would I never buy a car from this dealership, I will make sure everybody I know is aware of our experience.