Thank you Justin - aicon30
Justin in the parts department was very helpful, professional and attentive. His excellent customer service made up for the ordeal I went thru with getting my mats ordered.
Top Reviewed Specialists At This Dealership
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Great place to do business! - ds1968
After searching for weeks finally decided to lease the 2018 Q5. I was surprised by the level of service and professionalism that was given during the entire process. I was by no means an easy customer as I wanted to keep the best poker face. Gabriel and Indy did a fantastic job of putting my family at ease.
Great place to do business.
Worst Nightmare! - Thema Tillman
This VW has the worst customer service I have ever experienced. We got some work done on our car at Marina Auto Body from the end of September 2017 to the end of October 2017 (I will also be reviewing them as well) due to an accident. There were a few things Marina couldn't do, so they sent our car to Royal to replace headliner and reprogrammed the EPC, driver assistance, etc. Johnson, our mechanic at Marina, emailed me saying that Fernando, a former mechanic at Royal, did not fix anything, and instead, him and his guys tore the new headliner that Johnson had just put on our car. They also did not replace two of the handles, and on top of that, double charged us for them. We tried to get in contact with Fernando for a month, but because he had a family emergency, the front desk staff at Royal VW said there was nothing they could do. One of the guys at the front desk even tried to convince us that the damage to the headliner happened at Marina and not Royal. WORST CUSTOMER SERVICE MOMENT #1. After Fernando came back to work, we were told to come in to get the car assessed. This was a month ago. We met the manager or the guy in charge, Jason Brown, and he calmly talked us through the situation and said they would fix everything and to stay in contact with him personally. He said he would give us a call when the headliner came in. This was 3-4 weeks ago. WORST CUSTOMER SERVICE MOMENT #2. Since then, we've called Jason Brown and left him several messages, which I'm sure he was not checked. We have not received any calls back. I will be going there Monday morning to finally deal with the damaged they've caused to my car. I'm disappointed to say my car came from this location. The people working here are slow, inattentive, they never return calls, they always try to deflect the blame and never want to take responsibility for things they've done. I never want to deal with this location ever again after this is resolved.
UPDATE: Since November 2017, I have had to take my GTI back to Royal THREE TIMES because of the headliner. In November, the headliner was too short on the driver's side and it was supposed to be a brand new one from the parts factory. In December, I brought it back to try again. This time, Jason Brown claimed it was a defect on VW's part, and that I would not have to pay for this at all. They did not have any loaners, but said I would be reimbursed if I went to Enterprise. A week later, same problem. The headliner was too short, sticking out on the edge and very visible. So, I had to bring the car back in January. They attempted to replace the headliner a THIRD time, AND THE SAME PROBLEM STILL PERSISTS. The headliner that is now in my GTI is also still too short, and you can see the edge of the cloth sticking out. On top of that, I have not received the reimbursement I was promised back in December, almost 2 MONTHS ago now. Unfortunately, I will be moving to LA this week and will have to carry over this problem there. I just hope that VW takes accountability for this defective part and properly replace it. If not, I will continue to write reviews and emails about this until it is rectified.
WORST DEALERSHIP SERVICE EXPERIENCE EVER! - mj123
I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally reviews referring to sales. Our sales representative was Evelynn and she was good, but BEWARE..... the service experience is entirely a WHOLE other story. Here is why:
My wife and I saved up our money and purchased 2 new Audis from this dealership at the same time. A Q5 and a S6 for our growing family. We spent over $100K. When I took my car in for its first "complimentary" service (it only had 2400 miles on it) the dealership's car porter ran the front end of the car into a wall! I immediately demanded that the dealership buy back the damaged new car but they refused and instead offered to make all necessary "repairs". That took 4 months!
When the Audi Concord flatbed truck driver finally delivered my car back to our home, he severely gouged the front wheel and cracked the interior threshold trim which required the vehicle to be sent back to Audi Concord again for replacement of those parts with new ones. THEN, when the Audi Concord "technician" Miguel was installing the new wheel, he overtorqued it and stripped the lug bolts and wheel hub! That required the vehicle to go back to Audi Concord yet again for the installation of a new wheel hub and lug bolts. How basic of a mechanical task is tightening lug nuts on a wheel? All of these negligent goof ups and physical damage to my vehicle by Audi of Concord have resulted in the diminution in value of my new vehicle. Not to mention the time away from work and family to deal with these clowns. Unbelievable!
For a detailed and documented timeline of all of the many blunders that this ham-handed service department has caused us to endure, pleas see my posts on the Audi owners' forum located at audizine.com and search for "Worst dealership experience ever."
Based on my experience with the dealer I strongly recommend that you go elsewhere for the service of your Audi. Audi if Concord will gladly take your money when they sell you a car (or 2 in our case) but it is a total crapshoot whenever you go back to them for service.
Visited 2 times, consistently bad. - JJ
I visited the store 2 times and both times I got bad experience. I don't think they want to sell a car. Not sure why the owner hired those sales persons.
Worse service I've had in years - unhappy customer
The salesman who set up an appointment with me was late, so I had to go on test drive with another guy. Then my salesman came, was not very polite, and didn't even apologize for being here late. After a short conversation, I told him to tell me the price and give me few days to consider. He suddenly told me that he would not tell me the actual price (with discount when buying) until I promise to buy it right now. The guy is trying to sell me a car, and I tell him that I'll buy only if your car is cheaper from the audi dealership 25mi away....
He said in a very impolite manner: "I would not waste my time if you're not serious about buying it".
Seriously, why would I drive all the way, 50 miles, to your dealership if I'm not serious about buying? "I'm serious about buying, but WHAT makes you think that I would buy your car if you wouldn't even tell me the actual price?" I asked.
He said very annoyingly: "I would not waste my time if you're not serious about buying it"
He then added: "I know you want our cars because otherwise you wouldn't have come here in the first place." in a way as if I'm asking him for a favor.
I simply walked away, drove another 25 or 30miles, and bought my audi from the other dealership there. I came here not for you, but for the cars. And with this kind of service, you don't deserve my $$.
And now this guy still keep calling me, asking me if I still want their car........
If you(the guy I'm talking about) are reading this review right now, I hope you know that customers would not buy your product if you don't change your bad attitude, even if your product is cheaper.
Service manager Alto, is really cool. He himself is into... - simona
Service manager Alto, is really cool. He himself is into cars and owns a TT. When his guys in the shop get very busy, he helps out by getting his hands dirty to fix whatever he can.
Les, the service advisor is really cool too. He is into cars too and do not BS you.