KODY ROOT is a Friendly, No Pressure salesman - Frank B, Cameron Park
After contacting Kody Root and only having pictures to look at on the internet, I drove 160 miles to see the CPO Audi S5. After looking it over and driving it, I decided I wanted it and told Kody that I didn't have time a lot of time, so I went straight to what I considered a fair price. Within 5 minutes the CPO Sales Manager approved it and then I was on my way, after the usual paperwork.
Top Reviewed Specialists At This Dealership
New Car Sales Consultant
Internet Sales Manager
Great experience, with trustworthy sales people. - forrestmac
I was pumped to buy my new car at this dealership and my salesperson Bruce was transparent and to the point with pricing and how much everything will be. I didn’t get hit with any weird fees and had everything explained to me to my satisfaction. Gino was solid in getting me qualified and explained all the options I had and didn’t try to hard sell me on anything.
Audi Brand Specialist
Excellent Service Deptartment - Lotsofcars
When I called Mike on a tire problem I had, He then went out his way to made sure that the tire was repaired and my vehicle was back on the road. This was an emergency and it couldn't have been handled any better, thanks to Mr. Mike Bates.
The Ritz Carlton of Car Dealerships - Kvr6turbo
Coming from the Hospitality Industry, I am very observant of customer service and the whole experience when I go to any establishment. The staff at Rector Motors is equal to or in-fact better than what Ritz Carlton is to the hotel industry.
My first experience started off with the Sales team and Michael Chang gave me such a great experience, that I ended up buy 4 Audis over the last 6 years and will be purchasing another car from them in the near future. Michael is my go to guy and if he is not there then Randi Hill is great as well; he is a very knowledgeable car guy. Everyone in sales, from Craig and Jennifer down, know how to make you feel like you are not just a number, but a real person.
When it comes to servicing my car, I always experience a wonderful experience when I pull my car up to Julio and his team. The service managers are the finest I have ever met in any dealership, thanks to the leadership of Dennis. Hector is my service manager, but Larry, Mark, Roger, Joe, Devin, and George are all on top of their work. When I check out, I always see a smile from Joyce and it lightens my day.
Now the parts guys, Jimmy, Sachin, and David who are all managed under Lawrence’s great leadership are top-notch and always willing to help.
I highly recommend anyone to give Rector Motors a chance over the other “Big Company” owned dealerships where you’re just a number.
Audi 2011 Q5 - sunsetdistrict
I took my car to Marin Audi with a warning sign of "switch off engine, Oil pressure too Low" they diagnosed it as a faulty oil pressure sensor. They replaced the sensor and then had a concierge, not a technician test drive the car on the freeway and the engine seized forcing them to tow it back to the shop.
you would think that with a very serious message they would of kept the vehicle in the stall until they were 100% certain that the engine could handle the pressures of a test drive on the freeway.
I am out of pocket 7k for a used engine and for the labor removing old and installing new used engine. Just had a call from the service manager who basically told me that its not their fault and they have no culpability.
Do not take your vehicle to this service facility
Great Service Dept - cptpicard
I bring my Audi here that I also bought from these guys last year. I deal Eric and he is a pleasure to deal with in Service. I have done a few maintenance items with them and they also solved an electrical problem. All of the work promised was performed on time and as expected. Typically, I bring my car in and they sit in the lounge, WiFi is good, plenty of amenities.
WORST DEALERSHIP SERVICE EXPERIENCE EVER! - mj123
I only WISH that I could give ZERO stars for this dealership and our experiences there. The other reviews on Yelp and other sites are generally reviews referring to sales. Our sales representative was Evelynn and she was good, but BEWARE..... the service experience is entirely a WHOLE other story. Here is why:
My wife and I saved up our money and purchased 2 new Audis from this dealership at the same time. A Q5 and a S6 for our growing family. We spent over $100K. When I took my car in for its first "complimentary" service (it only had 2400 miles on it) the dealership's car porter ran the front end of the car into a wall! I immediately demanded that the dealership buy back the damaged new car but they refused and instead offered to make all necessary "repairs". That took 4 months!
When the Audi Concord flatbed truck driver finally delivered my car back to our home, he severely gouged the front wheel and cracked the interior threshold trim which required the vehicle to be sent back to Audi Concord again for replacement of those parts with new ones. THEN, when the Audi Concord "technician" Miguel was installing the new wheel, he overtorqued it and stripped the lug bolts and wheel hub! That required the vehicle to go back to Audi Concord yet again for the installation of a new wheel hub and lug bolts. How basic of a mechanical task is tightening lug nuts on a wheel? All of these negligent goof ups and physical damage to my vehicle by Audi of Concord have resulted in the diminution in value of my new vehicle. Not to mention the time away from work and family to deal with these clowns. Unbelievable!
For a detailed and documented timeline of all of the many blunders that this ham-handed service department has caused us to endure, pleas see my posts on the Audi owners' forum located at audizine.com and search for "Worst dealership experience ever."
Based on my experience with the dealer I strongly recommend that you go elsewhere for the service of your Audi. Audi if Concord will gladly take your money when they sell you a car (or 2 in our case) but it is a total crapshoot whenever you go back to them for service.
Fraud company - took 1-1/2 hours for a battery change - Btanner
The service manager (Johnny Chang) stood by the 1-1/2 hour battery replacement job. I had my vehicle already in the shop being serviced and Johnny was comfortable adding a full 1-1/2 hours of labor for a battery replacement. He stated he is “trying to run a business”. Some business he’s running. Audi sends their techs through special training in hopes to offer a better product. However that is negated when they charge an over priced amount and then add extra time to jobs.
Service manager Alto, is really cool. He himself is into... - simona
Service manager Alto, is really cool. He himself is into cars and owns a TT. When his guys in the shop get very busy, he helps out by getting his hands dirty to fix whatever he can.
Les, the service advisor is really cool too. He is into cars too and do not BS you.
Audi Stevens Creek
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