JV was amazing! ⭐️⭐️⭐️⭐️⭐️ - MikeSi120
Recently, we purchased a CPO from Internet Sales Manager JV. He is very responsive to questions, keeps his commitments and is very knowledgeable. He understood what we were looking for and found the perfect car for us! We'll certainly be returning to Concord and JV for our future needs.
Top Reviewed Specialists At This Dealership
Internet Client Advisor
Had a wonderful experience purchasing bmw I3 - BASSO
Bruce was fantastic as sales
& Rommel walked me through operation of I3
I’m very happy with all departments that handled
My purchase of bmw I3
The way I was treated was exceptional
Thanks to Bruce & Rommel
Product and Marketing Genius
Sales and Fleet Manager
High quality service when you are getting a car - Andrey
I had a good experience when changed my X3 to new model. Mico Silver did his best to make everything fast and client friendly, saved my time. So don't hesitate to ask for Mico Silver when you are going to visit BMW of San Francisco.
Incompetence and Indifference - TrevR
On January 15, 2018 my wife and I leased a 2017 BMW i3 REx from Hansel BMW of Santa Rosa. In California, this vehicle qualifies for Clean Air Vehicle Decals, which allows use of the HOV lane. This is a huge benefit of driving an i3 for us given that we commute 120 miles round-trip everyday from Napa to San Francisco for work.
When we signed our lease agreement, we were told by Hansel BMW that the application for the Decals for our vehicle had been submitted to DMV "several weeks" prior and that they should be arriving any day. Over the course of the next several weeks, we continually followed-up with Hansel BMW to determine the status of the Decals. Sometimes when we called or emailed, they responded, sometimes they simply did not. When they did respond, they continually told us 'we checked with our person who handles this and no Decals for your vehicle have arrived.' After 8 weeks of this same scenario playing out over-and-over, we wrote an email explaining the situation and our frustration, being sure to include multiple people listed as responsible for Hansel BMW of Santa Rosa on the distribution. This included Justin Hansel and Henry Hansel. Only then did we get a response, this time from Lorenzo Serrano.
On March 9, Lorenzo called to let us know that since the 19th (we presume of February) Hansel BWM has known that the DMV kicked the application for the Decals back to the dealership due to the vehicle being registered to my wife and I in the interim. Lorenzo said the dealer now needed to reapply for the Decals (why this didn't happen back on the 19th is beyond me) and we'd have to wait another approximately 10 weeks to receive them. That would bring the total wait time for the Decals to nearly 20 weeks. When pressed as to why the re-application didn't happen long ago and why Hansel BMW of Santa Rosa didn't disclose the delay to us despite our repeated inquiries, we were simply told "there's nothing we can do."
When you go with a brand like BMW, you expect a certain level of customer service and customer experience from beginning to end. Hansel BMW of Santa Rosa, based on our experience, is completely incapable of delivering on the promise that the BMW brand stands for.
If you got this far, thank you. Now go read the Yelp reviews on this dealer and you will see more about how they handle their customers and customer service. It is not good.
Great Options and excellent service! - AJ
This was my first BMW purchase and was pleasantly surprised at how smooth everything went. I went for a test drive and ended u buying the Car on the same day. The team was very efficient and helped us with all the questions we had. Sp mention to Ahmad and Omar from The finance Deptt who made the whole procedure feasible.
Amazing - Alex
I get a great deal trade in my camaro 2013 and a great price in the new camaro 2018 and everything thanks to Jaime Abrego
Milisa is great! - icon18
Recently went to the dealership thinking I was ready to move forward on an X1. Unfortunately, no one in the Bay Area can find all of the specs I'm looking for. I took up a LOT of Milisa's time the other day. She was very nice, very transparent, and very patient. Even when I finally decided against the car late on a Friday night, she assured me I had not wasted her time and not to worry. I can't imagine having a nicer, more reasonable dealer to buy from and I wish I had wanted the car!
Horrible Experience trying to buy a car - yogibear32
The worst experience I have ever had trying to buy a car. I went in to look at a 2014 BMW I3 on a Tuesday night. My sales guy Greg did a great job and i really liked the car. I went back to the dealership per my appointment on Friday afternoon with a Cashiers check for the full amount of the car. I signed the paperwork and let Greg know i would be back Saturday (next day) to pick up the car and drive it away. We made an appointment for 2pm. I arrived at 2pm on Saturday and Greg told me that there was a problem and the car that i bought and paid for the previous day was sold sometime between my Friday afternoon appointment and my Saturday afternoon appointment. As you can imagine i was steaming mad! I was taken into PJ Roshan's office, he is the General Manager of the dealership. This guy barely cared what had happened to me and tried to make it sound like it was my fault the car was sold out from under me. His exact statement was "why didn't you drive the car home yesterday". I did not drive it home the day i bought it and paid for it because i did not have a ride to the dealership that day and would never think in any scenario that a car that I paid for would be sold out from under me. He said he had some alternative options on cars but could NOT give me a better deal as they are a one price dealership under the AutoNation group. So, i get no car, not better deal on another car and am totally screwed. PJ had zero remorse and when i was given back my paperwork, he took it all out of the folder and didn't even want to give me the xxxx folder.
I would have expected a follow up call from this so called General Manager but have received nothing. No call, no deal on another car, absolutely NOTHING. I am extremely disappointed in my dealings with this dealership and absolutely disappointed in the customer service from PJ Roshan.
I wish anyone luck that has to deal with this pompous person who does not respect his customers. My guess is that the person who bought the car from under me was probably financing it versus my paying cash and the dealership would make more money off of the financing sale.
I will take my money elsewhere and would hope that PJ Roshan learns how to treat a customer.
Charged $9000 for nothing & employee joyrides for 100+ miles - disappointed
I took my car in for a "drive train malfunction" was told after they had it for over a week and after maintenance work had supposedly been completed that I needed a new engine. I was told BMW was going to cover most of cost. Almost 2 months later I'm told my cars ready. The initial estimate had been approx $2000 I ended up paying $9000 and was told I had a new engine. The detail I had paid for both interior and exterior wasn't done and when I looked at the "new" engine it certainly didn't look new to me. Less than a week later same "drive train malfunction" and back to dealership. Another month sitting there at the dealership, oh wait, that's right, apparently my car wasn't at the dealership the entire time. Nope apparently BMW now lets it's employees take YOUR CAR HOME! Yep you read that right! I show up at the dealership unannounced to get something out of my vehicle and after waiting 45 minutes for someone to bring me to my car I'm informed by the service manager that my service advisor took my car home the previous day and wasn't going to be returning to work until the following day. EXCUSE ME??!! He said with total indifference, "Oh, I thought you were aware of this?" No I was not aware of this and totally not okay with it at all. The advisor calls the following afternoon and leaves a voicemail stating that she had driven my car around 85 miles but she was allergic to something in my car and had to allow someone else to drive. YOU HAVE TO BE KIDDING ME! The next day I receive an email that my cars done and theres no charge. I was informed no work was done because they couldn't figure out what was wrong. They didn't do anything but let their employee drive my car around and they had it for almost a month. When i drove off the alignment was horrible so I took it to Wheel Works to check the alignment for $100+ dollars. They asked me if the car had crashed into a traffic island or if I hit a curb at 50 miles an hour because the alignment was so far off. I contacted the dealership both by phone and email requesting information on just what had happened to my car and requesting them to fix it. I never received a response. I took my car to another BMW service center and when they checked my cars records I was told that Peter Pan BMW NEVER PUT A NEW ENGINE IN MY CAR! They charged me for it and gave me a receipt for it but never actually did the work!! AVOID this place like the plague unless you want to be scammed out of a lot of money for nothing.