Browning Grimmett - Scottymoto
I cannot say enough good about Browning and his integrity, Browning goes far out of his way to make up for the other pitfalls of this dealership, which are plentiful. I would only recommend this dealership because of Browning and I would only recommend doing business with Browning at this dealership. Beyond the sales experience it was one dropped ball after another after another getting the repairs done to the truck I just spent $64k on. Browning many times expressed his disappointment in the manner this was handled. This entire experience was ruined by poor communication post sale and service (repairs). I was quite disappointed in the way this whole thing was handled to say the least. Would I return to dealership, yes I would, but it would only be to deal with Browning. Its a pretty simple concept people... when you tell someone you are going to do something or send an email or call... you need to follow through, even if it is bad news.
Top Reviewed Specialists At This Dealership
Sales Desk Manager
Very satisfied. . - Careguy123456
People there are very professional n very helpful they will do everything to help me n I really like that my salesman Gary he's amazing he took care of me from the beginning till the end..
Putnam jeep - Brian k
Worked with Scot Eichenbaum to buy a new
Jeep. Leg work was done via phone and e mail
So minimized my time in the showroom.
Scot was fine and would recommend
Great service! - Superman707
Got my car serviced and left it there and was ready later that day! Thanks for the great service lithia! See you guys next time
Amazing experience - The Weekend
I had an amazing time working with eva and a young trainee, I came in frustrated and they were really able to get me back into focus tell me about the inventory quickly answer all of my questions knowledgeably. I look forward to returning and doing business
Worst service center!! - Reggied86
Avoid this dealership at all costs!!
I hope this goes to someone high up that cares about their customers. I used to swear by this dealership and have had many of my members purchase vehicles over the last 2 and a half years from here. I will no longer be bringing my vehicle or any of my members to this location. Nothing but issues with the service department. No customer service skills. I had to call multiple times and speak with a manager to even set up a date in January instead being told to go somewhere else. Dropped off my car on 1/24/2018 when I expressed please let me know ASAP and I will pay for it. Called in today, spoke with Larry who couldn’t offer any diagnoses for my car or estimate of costs. Instead he blamed aftermarket parts for noises. One that is in the transmission but Larry blamed the shifter? They have lost a loyal customer and lots of business. I will no longer give your location or DGDG motors any business. This is probably why all your locations have been closing down. This will be sent to yelp and any other place I can express my displeasure!
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
Hector in parts dept= AWESOME. - LibbyLance
Jeep Liberty parts needed. Some out of stock. Got parts #'s, to locate, printout of all features/options my Libby came with. Bought an oil filter. Hector, knowledgeable went out of his way to help me locate ALL parts needed.
Thank you! Great job.
Terribe service department - April
I really wanted to like this service department because it's much closer to home than my old service department in Walnut Creek. But, my recent service was so terrible I don't think I will be able to return. When I arrived at 9:45AM for my 10AM appointment, they asked if I would be staying with my car. I told them 'no,' but that I would be back around 2PM to pick up the car. I asked them if that would be enough time to provide an oil change and a coolant flush. They assured me it would indeed be enough time. They quoted me a price of approximately $300. They then asked if I needed a shuttle and they paged their shuttle driver. The shuttle driver said he would be there in 2 minutes. 20 minutes later, the shuttle driver was still nowhere to be found. He was reportedly at the gas station (more on this later). Another kind employee offered me a ride. They updated me at 1PM confirming again that the car would be ready by 2. I showed up at 2:15, and the car was not ready. They told me it would probably be another half hour. I gave them 45 minutes. Car was still not ready. They then kept telling me "just a few more minutes" until about 3:30, when I told them I had to leave or I would be late to pick up my kids at daycare. Finally, they released my car to me. The grand total was now closer to $600 for services--twice of what they quoted me and an hour and a half past the promised time. There were no surprises in services needed when they first began service, nor where there any surprises from when they called me at 1PM to confirm everything would be ready, so it is unclear to me why services subsequently cost double what they quoted me and well past the time they said it would be done. Based on my observation, they just did not start working on my car until the afternoon, even though I dropped my car off in the morning for a pre-scheduled appointment. Oh yeah, and when I was leaving, I overheard someone asking for the shuttle driver. They replied, "oh, he's at the gas station." Ha! Just indicative of the entire experience. One last shady thing about this experience...I always receive a survey asking about my experiences post-service. This time I did not receive a survey from them--I can only assume they know it's because I would report on the abysmal service I received from them. I guess it's back to the Walnut Creek Jeep Service Center. A long drive, but at least they provide consistent, quality service.
Poor service!!! - T-rooper
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!
Bought a new Dodge Journey here because of great price. - Bummed
We had gone to a dealership in Vallejo but couldn't afford because of all the "extra's". They were even going to give me a .9% loan. Saw a cheap Journey online at San Leandro. I called told them which one I wanted etc...told me to come on in. It was day after Thanksgiving 2017. Went in and they called the salesman and I told him who I was. Happy to see me, my husband & I went with him. He looked up the vehicle, he asked us a few questions & said he would be right back. Next, I hear him talking to a couple that came in and he tells them to hold on. Then he leaves. We sat at his desk for almost an hour. No one tells us anything. I ask someone if I can get some water. He shows me where to go. Then our salesman comes back and asks us if everything is ok and tells us to sit where the tv room is that they are getting the vehicle and the manager will here in a minute. 20 mins later, we fill out the paperwork then find out the lowest interest rate is 4.99% because we have excellent credit. Told him abt Vallejo. Tells me its a different dealership, etc...I ask them what good deal are they giving on day after Thanksgiving and says 90 days no payment. Ok, we decided to take vehicle anyway. Have to wait another 40 mins while they make sure vehicle is washed. The other couple that he helped have already bought their vehicle & are gone. Not us! Go to loan area & do more paper work. After we are done, Mr. Brown wants to know if we like our new vehicle. I told him we havent seen it yet. He couldnt believe it. Called the salesman over. He gave him an excuse and we went to look at vehicle. He opened door and told me that everything is self explainitory. We were there from 10:30 am til 5:00pm. Then, the salesman kept begging me to PLEASE give him a good review!!! A couple weeks later, we get a notice of how much our monthly payment will be and guess what?! They never gave us the 90 days as promised. Left message with Mr. Brown. Still waiting for a call back! 5 & 1/2 mos. later! Wish I had gone back to Vallejo! Horrible experience. I wish Mr. J still worked there!
Customer service and sales were painfull - doug.duncan
I bought a 2018 Grand Cherokee Overland, "the car is great" but the sales procedure was painfull. I brought the car in today for a L.OF. and tire rotation? I had made an appointment the week before . When I should up at 9:50 AM I waited 40 minutes to talk to a service advisor who told me it would be the end of the day before they would be done. BTW when i made the appointment they told me I could wait and the it would take 20 minutes to an hour.
Ace the Service writer was nice and apologetic for the situation but also said it was the norm
Total scam - Fire911
So we went through the process of buying a car (ie credit pull, etc). It wasn’t until the very end, after I signed everything, that they say “oh sorry we got the wrong car, the car you want costs 10k more”...even though we test drove that car to the front with the representative and they told us the MSRP three times.
Bottom line, do not get your car from here. The sales guys are idiots, and the owner is a sleezebag and they do this to get you hooked on a car and then do the bait and switch later.
Lied to and Misled - Duane Davis
If I could give 0 stars I would. I found a car that I wanted online and inquired about its availability. I arranged to see the car the next day and told the sales person that I would be there late in the morning (I was driving from about 3 hours away specifically to see this car, so I got there as early as I reasonably could). Upon arriving, I was told that the car I was interested in had been sent on a 2-day test drive that morning. When I complained, the salesperson (same one I talked to the night before) just shrugged and said "you should have gotten here earlier." He didn't even offer an apology.
I obviously didn't buy a car here, but if this is the way this company treats potential customers, I probably dodged a bullet.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!