2018 Tucson Value Purchase - GlenENold60
Eric Epting was fantastic, the whole deal was a great experience and Eric was informative and a pleasure the work with. We will be back as long as there are “Eric’s” to deal with, kudos.
Top Reviewed Specialists At This Dealership
Internet Product Specialist
Terrible experience. Turns out the car was sold! - martaC
Don't go here if you don't want to be mislead, disrespected and lied to.
Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days).
Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it.
A day later Jalil called me up to say that I've been approved by a bank and that everything is set.
Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers.
On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone...
On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome!
At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste.
I strongly discourage anyone from doing business with these dishonest and disrespectful people.
Nice place to buy from - bisonhill
These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that we hope will make us a little safer, and the dealer was able to get us a fair price for the Hyundai Santa Fe Sport Ultimate 2.0T
Worst customer service - asalak21
DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses.
Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR SURE FOLLOW UP AND MAKE SURE HES NOT WORKING THEIR ANYMORE. HE IS A THIEF!!!!!!!!!!!!! And the other guy he was unrespectful and he said hes the manager. Michael lopretta (all of them pretend to be the manager).I have never seen a customer service like this before in my life. For a sunglasses they abuse you. And kick you out.
I feel bad for them. When they steal a $400 sunglasses im sure they STEAL LOTS OF MONEY FROM CUSTOMERS. DO NOT TRUST THEM. THEY WILL RUIN UR CREDIT TOO. THEY DONT KNOW HOW TO RUN UR CREDIT. WORST EXPERIENCE EVER!!!!!!!!!!!!
Extremely good dealer - jerry44
Salesman went above and beyond. Excellent service and quality experience. I was going to negotiate, but the salesman already showed a bunch of ways to save. The price was so low at that point, I didn't bother to negotiate.
Excellent experience! - DaveD
I almost did not go to All-Star Hyundai because of the distance. But because their internet manager, Rezaul, replied to me in 5 minutes (after 7pm!) with his best price, I totally took a ride and got the deal I was promised. Rezaul set me up to buy a new Hyundai and Don the finance manager got me signed off in 15 minutes. Don was very friendly. Rezaul was awesome...he got the 2018 Elantra SE detailed and sat with me in the car to show me the safety features and the operational details. Thanks Rezaul, Don, and All-Star Hyundai.
Terrible Service - theboysmommy
If you want communication with the service department, think again! When you come in for a VERY SPECIFIC fix and you get the car home to find out they did something COMPLETELY DIFFERENT. Then you get the run around and a TON of excuses as to why you got what you have. If they had just explained from the beginning that this is your problem and that we would like to do this (move something) because it is the standard. I might have been OK with that. That is called COMMUNICATION!!!!! Talking in circles and telling stories is not!
Azera - bryanandrewc
Daisy was phenomenal! She was very helpful and friendly during my first visit and continued her professionalism during my second and final visit. Bryan was also extremely helpful. He worked diligently to find a mutually satisfying deal for both myself and the dealer. Straightforward numbers and great customer service from him. Onik did a good job with the paperwork too. Looking forward to future service at and from Gilroy Hyundai
Great experience even better people - Brooklyn’s finest
I had to have my car serviced. So I took it to Petaluma. When I called they were extremely nice and knowledgeable. After we set up a time. They took me vehicle and quickly arranged for a rental so that I could get back to work and not sit around all day. I thought that they would have it for a couple of days due to parts being ordered. But they called and had it ready for me that same day. I was very pleased with the customer service and car serviced I received from Petaluma Hyundai.
I will definitely be using them again in the future.
Aggressive Salesman Yelled at Customer Over the Phone - volvoshopper422
Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shopping around, I decided not to move forward with the purchase. I assumed the car had been sold and I was no longer thought of after TWO WEEKS without contact. That is until today when “WILL” called me out of the blue to ask if I still wanted to come in to check the car out. I politely declined and he practically blew a gasket. He yelled “WHY DIDNT YOU CALL ME AND TELL ME YOU DIDNT WANT THE CAR!!” I inquired who he thought he was to yell and chastise me on my phone and he continued to yell about how I “HADNT CALLED HIM” like some crazed ex-boyfriend. As I began to not-so-politely explain to Will that I didn’t owe him anything, much less a call about a car HE needed to sell, he hung up on my.
If you are a woman or someone who respects women, I would highly suggest you find another dealership. I will be continuing my complaint with his supervisors ASAP.
Horrible experience - Boris
Took 5 months to get refund for Maintenance Agreement cancellation. Only happened when threatened with Legal actions. No apologies, no answers, just completely ignoring customer communications pocketing the money. Finance Manager Ray Uhri and Director of Variable Operations John Donawho are the most rude and incompetent people. Never work with them!
Received quality service - Shirlee19
I took my car in for servicing and received excellent professional service.. Alexei kept me informed of what additional services were needed. Victor was the shuttle driver and was extremely courteous and professional in handling my transportation needs.
Bad service - Santosh
Save your time and never ever go do this dealership .This is the worst dealership I have never visited.The service is unbelievable bad.
The Twilight Zone! - nobodyhone
Looks like a war zone on that block now.I had to get my car serviced. They did not pick up the phone. So I drove down to Hyundai of Oakland. When did they close shop? Why did management never tell the car buyers who bought a service agrement because the location was convenient? Appalling!