Curtis McMicheaux was great - R P
Curtis was very professional and easy to work with. I’d seek him out if you want a no hassle experience buying a car. Thank you!
Top Reviewed Specialists At This Dealership
Internet Product Specialist
Excellent experience! - DaveD
I almost did not go to All-Star Hyundai because of the distance. But because their internet manager, Rezaul, replied to me in 5 minutes (after 7pm!) with his best price, I totally took a ride and got the deal I was promised. Rezaul set me up to buy a new Hyundai and Don the finance manager got me signed off in 15 minutes. Don was very friendly. Rezaul was awesome...he got the 2018 Elantra SE detailed and sat with me in the car to show me the safety features and the operational details. Thanks Rezaul, Don, and All-Star Hyundai.
Terrible experience. Turns out the car was sold! - martaC
Don't go here if you don't want to be mislead, disrespected and lied to.
Long story short: I was lead to believe I was coming in to buy a car that was sold 5 days prior. And I only learned that the car was already sold upon arriving at the dealership, after having made a 50 mile trip out of my way (even though we kept in contact for the entire 5 days).
Long story: I came in at 7pm on a Monday with the intention of buying a 2018 Elantra. We have agreed upon a price with the salesman John Nava beforehand, over the internet, but it took an additional 1.5 hours of negotiations with Gus, a sales manager who plays the really, really bad cop (btw, you've overdoing it a bit, Gus), just to get BACK to the agreed upon number with John. From 9 to about 11pm I was told to just sit there and wait for financing (there was literally one other customer at the dealership between two financial managers). Finally, at 11pm, in the financing office, I was offered to sign some document that did not contain any financing information, no APR or bank name, just the car+documents+tax prices. After asking which bank this is and the APR I was approved for, the financial lady told me that all the banks are now closed and they can't have me approved. I would have to take the car home and come back again tomorrow. I was very angry, since I live 50 miles away and don't have a car of my own to get back. At this point, it's a $60 uber ride home. I wasn't going to take this card blanche new car home without signing the PROPER documents first. After asking why I was made to wait this long if you knew that "the banks are closed", I got some bs from Jalil, the head finance manager, trying to convince me that everything is going to be fine and I should take the car home. The finance lady offered me a ride home, which I accepted. She went on to ask John to give me a ride home, and he got veeery angry. I said that I will come back to buy this car in two days, but much earlier in the day, but John was done talking to me at that point. I called my $60 uber ride home, while the financial manager Jalil offered to make a $60 discount on the car when I come back to buy it.
A day later Jalil called me up to say that I've been approved by a bank and that everything is set.
Two days later, on Wednesday, I am ready to head back to the dealership. I call Jalil with a few important questions before going, but he says he will call me back in 5. Three times. THREE times I had to call him over four hours just to be promised a callback. I ended up not going there because I didn't receive some very important answers.
On Friday John Nava calls me to ask when I will be coming in to buy the car. I say I'm not sure exactly when, but next week for sure. He says GREAT! ... with a kind of "see ya never" tone...
On Monday I get a cashier's check with a sizeable downpayment IN THE NAME OF THE DEALERSHIP (the dealership charges an additional $120 if you use a debit card for downpayment), ready to go get the car. I've also emailed John Nava with some final questions, just to make sure it's the same deal, but the quick to reply before man was now completely silent. Around noon I call John telling him that I will be there at 7pm and that I'd like Jalil to be there to finish our business (I wasn't going to let the $60 uber ride slide as a matter of principal). He says GREAT! Come on in, Jalil will be here. I decide to call Jalil as well, just to make sure, because I had a weird hunch about John not telling me something. I tell him that I AM COMING IN TODAY TO FINISH OUR BUSINESS. He naturally says he will "I'll call you back in 5", and, naturally, never does. At this point I still have no idea that the car I'm after is sold. I get on the train, and as I approach my final station, I get a call from Jalil at 6.30pm. He tells me two things: 1) my car was sold 5 days ago and 2) Jalil is headed to the Sharks game right now. Wow. That's awesome!
At this point I decide between turning back or going there and ripping their heads off. I decided to still go and try and get the same deal. Nope. They weren't having it. The EXACT SAME CAR, but a few days "newer" was going for a grand+ more. John had a very smug look on his face when I came in. Nicely played John, nicely played. I walked out immediately. Very, very bitter aftertaste.
I strongly discourage anyone from doing business with these dishonest and disrespectful people.
Nice place to buy from - bisonhill
These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that we hope will make us a little safer, and the dealer was able to get us a fair price for the Hyundai Santa Fe Sport Ultimate 2.0T
Hyundai Tuscan Sport 2017 - marciagsalazar
We had a wonderful experience at Stevens Creek Hyundai. We were treated in a very professional manner with courtesy and honesty. We will most definitely recommend our salesman Linh Mong and this dealership at Stevens Creek Hyundai to all our friends and family if they are looking for recommendations for a new vehicle.
Extremely good dealer - jerry44
Salesman went above and beyond. Excellent service and quality experience. I was going to negotiate, but the salesman already showed a bunch of ways to save. The price was so low at that point, I didn't bother to negotiate.
Terrible Service - theboysmommy
If you want communication with the service department, think again! When you come in for a VERY SPECIFIC fix and you get the car home to find out they did something COMPLETELY DIFFERENT. Then you get the run around and a TON of excuses as to why you got what you have. If they had just explained from the beginning that this is your problem and that we would like to do this (move something) because it is the standard. I might have been OK with that. That is called COMMUNICATION!!!!! Talking in circles and telling stories is not!
Where is customer safety - Julie616
My Kia Sorento had a recall notice for engine problems. I was not informed of the service that would be done and took my vehicle in on February 27. My husband had changed the oil the day before and we were unaware that this would also be the process for the recall service. They were looking for metal fragments in the oil. As the oil had been changed the day before, there was very little chance of finding any. I took my car back in on May 30 and explained to them that we would like them to redo the service recall to check for issues.
They were unwilling to do this free of charge but I could pay $60 and get a simple oil change. I explained why they didn’t find metal fragments last time but that I was concerned that my car was not running well and wanted it checked again. The service dealer explained that all they were willing to do was change the filter and oil and would not look for metal fragments even if I paid the $60.
I recently saw a report about a woman driving this same vehicle and it caught on fire.
Help me understand this lack of concern on this businesses part.
Aggressive Salesman Yelled at Customer Over the Phone - volvoshopper422
Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shopping around, I decided not to move forward with the purchase. I assumed the car had been sold and I was no longer thought of after TWO WEEKS without contact. That is until today when “WILL” called me out of the blue to ask if I still wanted to come in to check the car out. I politely declined and he practically blew a gasket. He yelled “WHY DIDNT YOU CALL ME AND TELL ME YOU DIDNT WANT THE CAR!!” I inquired who he thought he was to yell and chastise me on my phone and he continued to yell about how I “HADNT CALLED HIM” like some crazed ex-boyfriend. As I began to not-so-politely explain to Will that I didn’t owe him anything, much less a call about a car HE needed to sell, he hung up on my.
If you are a woman or someone who respects women, I would highly suggest you find another dealership. I will be continuing my complaint with his supervisors ASAP.
Azera - bryanandrewc
Daisy was phenomenal! She was very helpful and friendly during my first visit and continued her professionalism during my second and final visit. Bryan was also extremely helpful. He worked diligently to find a mutually satisfying deal for both myself and the dealer. Straightforward numbers and great customer service from him. Onik did a good job with the paperwork too. Looking forward to future service at and from Gilroy Hyundai
Regular service - BigRed1
Michael in the Service area was efficient and friendly and wrote up my service order promptly. I asked for a ride home and it was provided by a very friendly young lady. Within the hour, Michael called to tell me my car was ready and he was sending a driver to bring me to the dealership to pick up my car. Soon after a very nice young man picked me up and took me to pick up my car. Michael greeted me at the door, explained the services done on my car and walked me to the receptionist. Overall a very pleasant experience beginning to end.
Absolutely no follow through by management or subordinates - jsaaved1
Please read through the post and decide for yourself if the score is justified...
It started out well enough. I purchased a vehicle from the dealership in February 2016. We purchased a new Sonata and also got the pre-paid maintenance package. Everything went well with the transaction with the sales person, Adnan, up front. However when we got into an accident the following year (2017) and my vehicle was a total loss, I went back to the dealer to get back the remaining balance for the unused prepaid maintenance in October 29th, 2017. I filled out the necessary paperwork on site. The rep Adnan indicated it would be a 6 to 8 week waiting period for reimbursement.
I contacted the dealership again on January 31st, 2018 to follow up the payment since I didn't receive anything. I spoke with the sales person Adnan and the finance people Carlos and Adel, and they all agreed that the wait was unreasonable and that they would "look into it." I reached out on 4 consecutive weeks to get an update on the reimbursement, but I did not received a call back. Twice I spoke with Carlos and Adel who told me that they were still looking into it? I called back to speak with Carlos and he said "Oh, I told you contact the business manager, Nancy." This is 100% inaccurate. If I was told to elevate the call, I would have elevated the call and that fib added to my irritation with the whole situation. I have since left many messages in the general voicemail box for Nancy, but I haven't gotten a call back. Nancy does not have a direct voicemail box which is inexcusable. The fact that the leadership in the dealership doesn't return phone calls explains the lack of communication from the subordinates. I have since filed a complaint with the Better Business Bureau.
I called again since I still hadn't gotten a response and spoke with Adel, March 13th. It took me refusing a call back and yelling from my phone line for him to actually "look into it." Turns out they had me sign the incorrect form when I came in October 29th. That would have been nice to know when they discovered this error, but since they never actually "looked into it," that is not at all surprising. They indicated they would resubmit the forms to Hyundai and keep me informed, but I received nothing. Later that same day I received a call from Tom Tran, the sales manager, who was presumably responding to the BBB complaint. The call came within an hour after I spoke with Adel and he made me recall the entire event again. He indicated he would contact corporate and give me a call back in two business days. I asked to confirm and he reiterated that I would receive a call in two business days. He assured me as a manager that he would see this issue through it's completion.
I didn't get a call back so I left MULTIPLE messages for Tom and Nancy to give me a call back or get me to a manager who can resolve the issue, but no response. I called again and got in touch with Adell in finance two weeks later, March 27th, after I called out and he sounded surprised that the issue was still outstanding. The call was transferred to Tom, the sales manager, who had no idea who I was, so I had to recall the entire episode which got me in a foul mood. There was an offer made which was not sufficient. There was some back and forth. Tom wanted to review with corporate to see what they could do for me, but the last time Tom and I spoke he set the expectation that he would reach out to corporate. I don't think anything was done on my behalf in that two week period beyond sending out the updated form to corporate. I expressed my disappointment to Tom, as a sales manager, that he set a call back in two days which was never followed up on. In the service industry, if you say you're going to do something then follow through on it.
The sad part of it all is that we're in the market for another vehicle and we were strongly considering getting a Hyundai from this dealership before all of this happened. This experience has completely shut the door on me doing any further business with Hanlees Fremont Hyundai. The dealership quickly took and processed my check, but I had to chase them down for reimbursement. I fully plan on moving forward in either arbitration or small claims court to recoup what I am owed. The dealership is supposed to provide a service, and the level of service that I received was very poor to put it mildly. What kind of reputable service leaves their customers in limbo for over 6 months when they set the expectation that we would receive resolution in 2 months? No follow up, no updates, no thanks.
Received quality service - Shirlee19
I took my car in for servicing and received excellent professional service.. Alexei kept me informed of what additional services were needed. Victor was the shuttle driver and was extremely courteous and professional in handling my transportation needs.
The Twilight Zone! - nobodyhone
Looks like a war zone on that block now.I had to get my car serviced. They did not pick up the phone. So I drove down to Hyundai of Oakland. When did they close shop? Why did management never tell the car buyers who bought a service agrement because the location was convenient? Appalling!