Love my new car! - K.Sierra
I went in to look at a specific car to see if I would like it in person. Turns out I do! Alex greeted us right away and made the process very easy for me to come to my decision. My payments and total price were made achievable to me plus I received way more for my trade in than I thought I would get. He even answered questions I faced on the upgraded technology via text a couple days later.
Top Reviewed Specialists At This Dealership
Internet Product Specialist
Worst service department - Handel
I left my car for a warranty check up because my rear tires were cupping. Was told they might need to keep it overnight ( the appointment was made 3 weeks in advance). The advisor sent me a text to check on status. Sent him a text towards the end of the day. No response. Called back the next day. He is off and cannot get an answer on the status until he comes back to work. What a bogus answer.
Worst service that I have ever seen.
Worst customer service - asalak21
DO NOT BUY OR LEASE CAR HERE AT THIS LOCATION. they are so rude and they are not professional AT ALL!!!! I returned my car to them. I came back after half an hour because i left my sunglasses. They first said they send the car somewhere else. When my boyfriend went inside he found out AFSHIN MOTALEBI or he put a name for himself SEAN MOTALEBI steals my sunglasses.
Do not go with him. Dont trust him!!!!!!!!!!! He pushed my boyfriend and told us to get out. And abused us the way he talk to us. I WILL FOR SURE FOLLOW UP AND MAKE SURE HES NOT WORKING THEIR ANYMORE. HE IS A THIEF!!!!!!!!!!!!! And the other guy he was unrespectful and he said hes the manager. Michael lopretta (all of them pretend to be the manager).I have never seen a customer service like this before in my life. For a sunglasses they abuse you. And kick you out.
I feel bad for them. When they steal a $400 sunglasses im sure they STEAL LOTS OF MONEY FROM CUSTOMERS. DO NOT TRUST THEM. THEY WILL RUIN UR CREDIT TOO. THEY DONT KNOW HOW TO RUN UR CREDIT. WORST EXPERIENCE EVER!!!!!!!!!!!!
Excellent experience! - DaveD
I almost did not go to All-Star Hyundai because of the distance. But because their internet manager, Rezaul, replied to me in 5 minutes (after 7pm!) with his best price, I totally took a ride and got the deal I was promised. Rezaul set me up to buy a new Hyundai and Don the finance manager got me signed off in 15 minutes. Don was very friendly. Rezaul was awesome...he got the 2018 Elantra SE detailed and sat with me in the car to show me the safety features and the operational details. Thanks Rezaul, Don, and All-Star Hyundai.
Nice place to buy from - bisonhill
These days when everything costs too much, we were able to find a car that meets our needs in a color we like with all the new hi-tech features that we hope will make us a little safer, and the dealer was able to get us a fair price for the Hyundai Santa Fe Sport Ultimate 2.0T
Extremely good dealer - jerry44
Salesman went above and beyond. Excellent service and quality experience. I was going to negotiate, but the salesman already showed a bunch of ways to save. The price was so low at that point, I didn't bother to negotiate.
Aggressive Salesman Yelled at Customer Over the Phone - volvoshopper422
Over two weeks ago I inquired about a vehicle Inwas pre-approved to purchase using the AutoGravity app. After learning more about the vehicle and shopping around, I decided not to move forward with the purchase. I assumed the car had been sold and I was no longer thought of after TWO WEEKS without contact. That is until today when “WILL” called me out of the blue to ask if I still wanted to come in to check the car out. I politely declined and he practically blew a gasket. He yelled “WHY DIDNT YOU CALL ME AND TELL ME YOU DIDNT WANT THE CAR!!” I inquired who he thought he was to yell and chastise me on my phone and he continued to yell about how I “HADNT CALLED HIM” like some crazed ex-boyfriend. As I began to not-so-politely explain to Will that I didn’t owe him anything, much less a call about a car HE needed to sell, he hung up on my.
If you are a woman or someone who respects women, I would highly suggest you find another dealership. I will be continuing my complaint with his supervisors ASAP.
Just Go Somewhere Else - jls@674
There are lots of dealers in the Bay Area so there is really no reason at all to deal with this one. For a large purchase it's worth it to go a little further to get an infinitely better experience.
The dealership itself is dirty and the bathrooms are absolutely disgusting. If that doesn't turn you off, the service sure will. The "closer" was completely dismissive of my wife, wouldn't even shake her hand or look her way even though the car was for her. We walked out and that should have been the end of it. Unfortunately for us, we felt bad for the salesperson and decided to let them try again.
They finally got the car we wanted and after pulling teeth I thought we finally agreed on a sale price before rebates (ex. 30,000). At the time, there was only a $500 rebate available (net price 29,500). We come in and buy the car a few days later. After getting home I look over the paperwork and I realize that the dealer found an additional $750 rebate that no one mentioned or gave me credit for. The sale price changed to $30,750 with the same net price of $29,500 but now the dealer pockets $750 more and I pay sales tax on that $750. Thanks...
I'm still dumbfounded at how long it took to actually get through the paperwork. I already had my financing in place elsewhere and had a check in hand. Three hours later we finally were able to leave the dealership. Everyone moves likes snails at this place and could care less. There was literally no one else in the dealership buying cars but us. At least we were able to sit in "lounge" and eat 3 day old popcorn while watching the employees go in and out of the disgusting bathrooms without washing their hands since there was no soap or paper towels.
Great experience even better people - Brooklyn’s finest
I had to have my car serviced. So I took it to Petaluma. When I called they were extremely nice and knowledgeable. After we set up a time. They took me vehicle and quickly arranged for a rental so that I could get back to work and not sit around all day. I thought that they would have it for a couple of days due to parts being ordered. But they called and had it ready for me that same day. I was very pleased with the customer service and car serviced I received from Petaluma Hyundai.
I will definitely be using them again in the future.
Received quality service - Shirlee19
I took my car in for servicing and received excellent professional service.. Alexei kept me informed of what additional services were needed. Victor was the shuttle driver and was extremely courteous and professional in handling my transportation needs.
Horrible experience - Boris
Took 5 months to get refund for Maintenance Agreement cancellation. Only happened when threatened with Legal actions. No apologies, no answers, just completely ignoring customer communications pocketing the money. Finance Manager Ray Uhri and Director of Variable Operations John Donawho are the most rude and incompetent people. Never work with them!
Bad service - Santosh
Save your time and never ever go do this dealership .This is the worst dealership I have never visited.The service is unbelievable bad.
Hypocrites - Spitfire
They claim to be honest and better than their competitors on the phone but in person they lie to make more money...even tell you their competitors prices are fake. The only people who are fake is them!!!
The Twilight Zone! - nobodyhone
Looks like a war zone on that block now.I had to get my car serviced. They did not pick up the phone. So I drove down to Hyundai of Oakland. When did they close shop? Why did management never tell the car buyers who bought a service agrement because the location was convenient? Appalling!