Top Reviewed Specialists At This Dealership
Sales Desk Manager
Got what i wanted - RUBY2019
They gave me options no one did. For a couple days i looked for a white knuckle Durango R/T with Red interior. No one in a 500 miles radius had this truck!! BUT! OMG they made it work. I bought the 2019 Durango AWD R/T with Black interior - they transferred the truck and since i wanted red interior they made it work to change my seats -all upgraded with Red leather. NO ONE but this dealership offered this option. It was extra but i didn't mind especially since this upgrade is cheaper than a designer bag. Such an amazing experience. Recommending this dealership
Scot Eichenbaum is the bomb! - Paul V
Scot Eichenbaum is a great and trusted resource! I trust him without reservation and he made the shopping experience fun and painless.
Go see Scot.
Great discounts on new vehicle! - Cherie
Very happy with my purchase! After doing research and visiting another brand dealership, I went to Lithia. The incentives they offered on a 2019 Cherokee were fantastic. Loved my new vehicle after the test drive! They made the transaction smooth and I was driving my new car home within 2 hrs. I highly recommend this dealership and Craig and David were great to work with!
Amazing experience - The Weekend
I had an amazing time working with eva and a young trainee, I came in frustrated and they were really able to get me back into focus tell me about the inventory quickly answer all of my questions knowledgeably. I look forward to returning and doing business
Worst service center!! - Reggied86
Avoid this dealership at all costs!!
I hope this goes to someone high up that cares about their customers. I used to swear by this dealership and have had many of my members purchase vehicles over the last 2 and a half years from here. I will no longer be bringing my vehicle or any of my members to this location. Nothing but issues with the service department. No customer service skills. I had to call multiple times and speak with a manager to even set up a date in January instead being told to go somewhere else. Dropped off my car on 1/24/2018 when I expressed please let me know ASAP and I will pay for it. Called in today, spoke with Larry who couldn’t offer any diagnoses for my car or estimate of costs. Instead he blamed aftermarket parts for noises. One that is in the transmission but Larry blamed the shifter? They have lost a loyal customer and lots of business. I will no longer give your location or DGDG motors any business. This is probably why all your locations have been closing down. This will be sent to yelp and any other place I can express my displeasure!
Terrible Service - DarinJBrown
My son took his new (to him) car into McConnell for service. They saw an inexperienced young man coming a mile away, and the figured they could charge him whatever they wanted. They charged him $200 just to diagnose the problem with the A/C. They did not tell him they would charge him to diagnose the problem until after it was done. Also the going rate for diagnosing Aveo A/C system is $0-$88! Not only that, but the quote to complete the repair was double what other mechanics will do it for locally. The response my son got was complete apathy to his situation. After all, what's a couple hundred dollars to a car dealership? It sure makes a huge difference in the life of a high school student!
I attempted to contact the service department about it before posting a review, but they didn't bother to respond.
The worst experience in purchasing a new vehicle - Jeff
Stoneridge Jeep Chrysler jeep I would never recommend anybody I know to come here and spend a dime the people in finance are nothing but predatorial lenders they hide fees change numbers
They also lost one of the keys and has taken over seven days to figure out what to do about it please stay away from this dealership your your car buying experience will be destroyed by dishonest people and the worst service ! In the middle of getting out of my contract
Terribe service department - April
I really wanted to like this service department because it's much closer to home than my old service department in Walnut Creek. But, my recent service was so terrible I don't think I will be able to return. When I arrived at 9:45AM for my 10AM appointment, they asked if I would be staying with my car. I told them 'no,' but that I would be back around 2PM to pick up the car. I asked them if that would be enough time to provide an oil change and a coolant flush. They assured me it would indeed be enough time. They quoted me a price of approximately $300. They then asked if I needed a shuttle and they paged their shuttle driver. The shuttle driver said he would be there in 2 minutes. 20 minutes later, the shuttle driver was still nowhere to be found. He was reportedly at the gas station (more on this later). Another kind employee offered me a ride. They updated me at 1PM confirming again that the car would be ready by 2. I showed up at 2:15, and the car was not ready. They told me it would probably be another half hour. I gave them 45 minutes. Car was still not ready. They then kept telling me "just a few more minutes" until about 3:30, when I told them I had to leave or I would be late to pick up my kids at daycare. Finally, they released my car to me. The grand total was now closer to $600 for services--twice of what they quoted me and an hour and a half past the promised time. There were no surprises in services needed when they first began service, nor where there any surprises from when they called me at 1PM to confirm everything would be ready, so it is unclear to me why services subsequently cost double what they quoted me and well past the time they said it would be done. Based on my observation, they just did not start working on my car until the afternoon, even though I dropped my car off in the morning for a pre-scheduled appointment. Oh yeah, and when I was leaving, I overheard someone asking for the shuttle driver. They replied, "oh, he's at the gas station." Ha! Just indicative of the entire experience. One last shady thing about this experience...I always receive a survey asking about my experiences post-service. This time I did not receive a survey from them--I can only assume they know it's because I would report on the abysmal service I received from them. I guess it's back to the Walnut Creek Jeep Service Center. A long drive, but at least they provide consistent, quality service.
Poor service!!! - T-rooper
I have dealt with the service department on three occasions regarding warranty issues. When making the appointment, all three times I waited at least six (6) minuets on hold after being transferred to someone else...one time I waited for 25 minutes, and then was transferred a second time and waited another 15 minutes before they transferred me again and then hung up. They say the appointment is at 7:45am, but make you wait in line with people getting oil changes, people that don't have an appointment...although they say it's two separate lines. Overall, they make you wait on the phone to make an appointment, and then to check in for your appointment you have to wait in line with people who don't have an appointment. My advise for people that bought a vehicle here is to find another dealer for service work!
Avoid at all costs - EnderOwnsU
Bought a used car from this dealership. When I thought that we had agreed on a certain price , which we wrote on a paper including costs, the salesman would leave and come back with a NEW paper with a price higher than the one we agreed on. He said the he talked to the owner and the owner said this was the new price. This happened 4 times! Ridiculous.
They really push you to finance the vehicle btw. And dont give them your phone number because they will call you and text you twenty times a day for a few weeks from different numbers.
I do not recommend going to this dealership.
A new low in sales.
Didn't service our urgent security replacement - Marj Bay
Bad service. We have got manufacturer notice for URGENT security replacement from Jeep and when I called to this service, they told me that next available window for this URGENT check is on April 2019, IN 6 MONTHS. When they revealed that we didn't buy our car from them, they refused to deal with us and even stopped picking up the phone. I sent notice to Jeep to make them aware about such a bad service. Boardwalk Jeep service is farther but service there is much better. I've got my urgent security replacement in couple days.
Lied to and Misled - Duane Davis
If I could give 0 stars I would. I found a car that I wanted online and inquired about its availability. I arranged to see the car the next day and told the sales person that I would be there late in the morning (I was driving from about 3 hours away specifically to see this car, so I got there as early as I reasonably could). Upon arriving, I was told that the car I was interested in had been sent on a 2-day test drive that morning. When I complained, the salesperson (same one I talked to the night before) just shrugged and said "you should have gotten here earlier." He didn't even offer an apology.
I obviously didn't buy a car here, but if this is the way this company treats potential customers, I probably dodged a bullet.
Uncooperative when a problem arises. - Hal3838
Stoneridge Chrysler Dodge sold first a RAM truck to my mentally disabled son, and then when he returned it 3 days later, sold him a Dodge Durango, which after finding out what he did, I also returned the Dodge Durango to the dealership. The dealership refuses to provide a copy of the contracts he signed, because they say, the "Dealership Principal" will not approve it. In the process my family has lost over $40,000.00 to the dealership, and we have nothing to show for it. They took advantage of my son's disability, and now refuse to even cooperate in resolving this outrage. I will pursue legal action.
Amazing Customer Service - hchomes
We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!
awsome customer service - camille.winet
My experience at hilltop dodge dealing with Ray
has been a pleasure.
He is always very helpful, courteous, and helps me with my service needs.
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
Good, professional service department. - Angry Ram Owner
OK, RAM and other MOPAR fans, maybe there's a dealer service that doesn't totally suck. After a disastrous visit to Stoneridge CJDR for an annual service on my RAM 2500 diesel, I needed someone to undo, redo and fix the mess that Stoneridge made. Who can screw up an oil change? Stoneridge unfortunately.
Went to Walnut Creek CJDR http://www.walnutcreekcjdr.com today. They're part of the Michael Stead group and wife has been happily using Stead Porsche service for the past 15 years. Walnut Creek CJDR fixed everything that Stoneridge had f*cked up. Everyone I worked with was professional and courteous, and the back lot, shop and offices were all neat and orderly. Plus they washed my truck, and it was even ready when they said it would be! OK, it's an "n" of 1, but I'll go back for my next service.
...and for those who have suffered at Stoneridge, Walnut Creek CJDR service department answers their phone!