Amazing! - DeannaR.
I had the best experience at this car dealership. Everyone was so amazing. I went in looking at a used 2015 kia soul and left with a 2018 kia soul for a comfortable price. I am in love with my car. They really went above and beyond to help me make this a reality.
Top Reviewed Specialists At This Dealership
Excellent Sevices - Hai247
When I stopped by here I didn’t know what kind of car I should to buy. Mr. Jun took me look around many cars and explained very clearly. He is very friendly and professional. Next day I came back doing paperwork and I got my car yesterday.
The cream ALWAYS rises to the top!! - charb
I very rarely take the time to write reviews but I felt it very necessary to make the effort in this instance. I was a claimant in the recent Audi diesel scandal and I decided to have Audi buy the car back. I wanted to move into a plug-in to save on fuel costs and all obvious perks and rebates. I chose the Kia Optima with tech package.
My first stop was to Concord Kia where Johnny Rocket was friendly but he tried to really capitalize on my inexperience and took advantage of it by offering me a HORRIBLE lease package and he made out that the car I wanted was the only one available in the area . Since I was so green, I was offered a lease with an UNHEARD of downpayment of $6700 and sizable monthly payment. I should have done better research, so I decided to do a little more digging. I actually bought the car and signed all paperwork BUT I DID NOT TAKE DELIVERY. Since I was approved through Kia Leasing, I decided to check out other dealerships and I started by speaking directly to the finance and sales managers. I posed the same statement to both and that was, "I am already approved through Kia give me your best lease offer right out the gate and I will go with the lowest bid" The first dealership I called was Nicholas Park Kia in San Leandro. I spoke to Nick C and I asked him what his absolute best package was and he BLEW THE OTHER KIA DEALERSHIP out of the water within minutes. I had forewarned him that I am shopping with other dealerships and if they could beat it, I was going to the lower bidder. This young man showed much integrity and he put his money where his mouth is, he cut my downpayment in half AND lowered my payment. He even sent me the proposal which many dealers refuse because they obviously don't want you price shopping. He didn't care he knew no one would beat what he offered.
My final conversation was with the Finance Manager at Stevens Creek, and his name was Mark. Unfortunately, he was the classic stereotypical car salesman. I asked for his best shot and I explained that as a tenured sales professional myself, I do not like to be sold, I just wanted his best offer because he only had the one shot. Once he gave me the "offer", I politely thanked him. He stopped me and asked if we had a deal and I told him no because I had gotten a better proposal elsewhere and OF COURSE he started back pedaling and doing that unnecessary song and dance of how he was gonna put his job on the line, but he would drop lower to meet the price. At the beginning of the conversation he mentioned his general manager was in the room with him, two minutes in he said he had to go ask his GM. It was a ton of game playing that I simply prefer not to deal with. I really wanted to make a relationship with a dealer where I would be comfortable taking my car there for servicing and where I could return and purchase future vehicles. Of the three dealerships, I would go back to Nick and the crew at Nicholas Park Kia every single time. He was honest and played no games, he came out the gate with an offer I couldn't refuse. He was a super straight shooter and I really value that highly. His boss Allen was tough but he is really a softy on the inside. He was really sweet and threw in maintenance too! I wanted to write a comparative review because I felt it would be most helpful. Concord was kind but they really tried to take advantage of me. I should have done better research so I won't fault them for that. Stevens Creek was extremely slimy. After all of Mark's game playing, and after I made it clear that I would not even purchase a Matchbox car from them, they had two new salespeople call me on two seperate occasions and they acted like they had no idea that I had already said no and that I meant it. I don't have time to play games and that's why I chose Nick. I will answer any questions and supply photos of my new automobile if necessary. This review is NOT about sending clients to Nicholas Park this is simply my experience.
Fun and exceptional Buying Experience - bdsl
First off, I drove all the way here from San Francisco because I was lucky enough to initially be connected to Salesman Nick when I called one afternoon to check on the availability of a 2018 Kia Soul. He told me what he knew about the availability and told me he would call me back after checking on the specific vehicles options. Having had flaky car salesmen experiences in the past, I expected to not hear back. I was wrong! About 10 minutes later Nick called me back and provided me with all the information. He asked if I wanted to come in and I told him I would be in the next morning. He happily adjusted his schedule to meet me the next day. It was a complete pleasure working with Nick. He was happy to review all the bells and whistles of the car and it was clear he loved being able to sell Kia cars. On top of that, he was funny!
When it came to the price negotiations, I could have not wished for a better experience. Shout out to the Sales Manager Mark who was friendly, straight forward and fair.
The final chapter of the experience was the Finance Manager Servan who was really nice, low pressure finance guy. I am used to finance managers being pushy and trying to push all the "extras". Servan did not push at all! He reviewed the options, explained his opinions about the "extras" and did not push me with any guilt or fears (experienced all that at other dealerships).
I walked out with a brand new Kia Soul at a price that was fair and customer service that was exceptional. If you are in the market for a new car I highly suggest checking out Kia's and the friendly, fun service at Stevens Creek Kia.
Outstanding - RJ
My wife & I received a great deal on a Kia Soul EV. They worked with our credit challenges & no money down. Awesome staff!! I am very Satisfied😀
Enjoyed the experience. - OldSoul
Personable, friendly and we'll informed staff. No pressure sales, just open and interested in trying to match the right car to our lifestyle and budget. From start to finish, our experience was easy and comfortable, and we are happy to be part of the Concord Kia family - Don & Karen Nelson
Poor communication within service department & unreliable sf - wacr47
Made an appointment 3 business days in advance for routine maintenance and specifically outlined my materials preferences for motor oil. When I arrived for service at appointment time I was advised that technician would not arrive at work until at least 75 minutes later than my appointment time, and that my work would have to wait until he arrived at work. Also I was told that my product preferences were not stocked at the dealership and that it would further delay my work to provide that product.
I bought a used car from B.S. (Sales Consultant) for... - jianyun
I bought a used car from B.S. (Sales Consultant) for >$10,000 and accepted the high loan interest they provided. Car died on the freeway on the same day while I driving back from the dealer. It was very dangerous because the car suddenly died on the freeway, and my pregnant wife was also in the car. I barely managed to pull it over and called AAA for help. The car was towed to an auto repair recommended by AAA. They found that the alternator was dead, and the battery was newly replaced so that the problem of alternator could not be found immediately while I test drived the car (a new battery could sustain for a while even with a bad alternator). The dealer also covered the fact from me that the bumper of the car had been replaced, for reasons unknown. I had to replace the alternator for over $1,000. We went to the dealer for an explanation on Saturday. B.S. and R.S. ( Sales Manager) promised to contact their mechanics and get back to us on Monday. But they did not. When I called R.S. several times on Tuesday, he said he would definitely reply me on Wednesday. But he did not come back at all (nor did he reply my call) within the whole week.
All the above are pure facts. You can make your own judgement now.