Wonderful, orphaned 250h get excellent service. - joke
My service advisor, Eddie, makes visiting the dealership a pleasant experience. Mechanics seem to know how to keep the car in great shape. Maintenance costs are low for the 250h (too bad the model was orphaned). RDH
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales & Lease Consultant
Great Customer Service - OlafLopez
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Internet/Sales and Leasing Consultant
Amazing Customer Service - slynnlegaspi
Eric da Silva assisted us with our car purchase. He was so thorough and informative. The experience with him is nothing compared to what I have had experienced at other dealerships. This is why I keep coming back here even though there is a closer one to where I live. Ask for Eric da Silva! He will take great care of you.
Internet Sales Consultant
Service Excellence at Lexus of Marin - stonejeff
We have two Lexus vehicles and since moving to Marin County our experience with Lexus of Marin has been excellent. We have confidence working with Len Temple in the service department. Jeff
Five Star New Lease Experience - YGoldberg
Working with Herman has been my absolute best car buying experience. He was very helpful and informative. He explained my options thoroughly and made me a very good deal. He was considerate about my time and even had my car detailed and ready before I was done signing the paperwork!
When my lease term approaches the end, I hope I have the opportunity to work with Herman again.
Inexperienced Service Department - oscarsantosjr7
I brought my 2015 Lexus 200h in for a suspension issue on the front right side of the car after hitting a pothole. When I dropped off my vehicle, Janice was assigned as my service advisor, but I stopped hearing from her. After two weeks of not getting an update, I got a call from Kenny informing me that Janice was no longer working at their location. After two months of having my vehicle at the Lexus of Oakland service center, Kenny informed me that my vehicle was ready. Prior to picking up my vehicle, I informed him of a humming noise coming from the front passenger side of the vehicle. Instead, they replaced the front drivers side bearing, when the point of impact was the front passenger side. I ended up taking my vehicle to Lexus of Pleasanton, where they informed me that the alignment was not done correctly and that the front passenger side bearing needed replacement. Based on my experience with Coliseum Lexus, I believe that their staff have not been properly trained.
Excellent customer service! - Bk2018
I just purchased 2018 ES-350 on Memorial Day. I purchased it through Costco Car Buying program. Alex was my contact. Right away, he gave me over $5000 of the MSRP price. His sale manager gave me another $4000 rebate toward my down payment. Ali, the finance manager, worked tirelessly to get me the payment I wanted even with my credit situation. They deserve an excellent customer service. I really appreciated what they have done for me. I would recommend this dealership in a heart beat. Thank you, again.
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.
The worst customer service - anonymous123
Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and flat-out refused to help any further nor even offer to even partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part.