SATISFIED CUSTOMERS - LGG
We have been loyal, Lexus of Stevens Creek, customers for over 28 years. In our opinion, and supported by personal experience, the sales and service staff are true professionals. They are well trained, competent, personable and, above all, dedicated to insuring complete customer satisfaction. While we agree that the Lexus product is of high quality, it is the Stevens Creek employees that make us return to the agency on a regular basis. During the past 7 to 12 years we have been assisted by two outstanding representatives, Herman Samaniego (sales) and Anita Clevenger (finance). These exceptional employees have provided us with both courtesy and continuity. It's reassuring and comfortable working with familiar faces for so many years. Visit this agency. You won't be disappointed!
Good experience at Lexus of Pleasanton - DTran
Thank you Shaun and Mike for a pleasant experience of leasing the car. Thank you for making the whole process easy and stress free experience. This is the first time that we didn’t feel anxiety and not a lot of time consuming like we were at the other dealer that we had been to.
Thank you Shaun
for your excellent and efficient service. We will continue to come to Lexus of Pleasanton for the best customer service for our cars .
Top Reviewed Specialists At This Dealership
Internet Sales Manager
My first SUV - Track58
Went to Serramonte Lexus they had very good selection of used cars,test drove with Nick who had good knowledge of the car,he knew very well the features of the car l test drove.
Excellent Car Purchase Experience with Eric Da Silva - adaktsang
I had a bad car purchase experience when I bought my first car. So, when it was time to purchase another one, I really dreaded it. I didn't want to have to deal with aggressive sales people again. I decided to pay a visit to Magnussen Lexus as I already knew I wanted an RX350. Luckily, Eric was available to help me. He explained details of the car, differences between lease and purchase, and the types of RX350 that were available. I went on a few test drives with Eric and decided on one I liked best. I'm so glad Eric has changed my mind, purchasing a car CAN be a pleasant experience. Eric was patient and kind. I didn't feel pressured at all. Eric also helped with a few requests I made after the purchase, which shows he really cares about his customers. I ran into Eric recently while my car was being serviced. I told him how happy I am he is still working there because I may be looking to purchase another car soon and I will most definitely work with Eric only!
Internet Sales Consultant
Wonderful and shorter ! - melindab5
The wait time was much shorter than I had expected. My service person was very helpful and it was seamless. The service department is always very available for small issues as well when they come up.
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.
Never happier - Rachel SFO-YVR
Great experience. I am very lucky that I dropped in while i was in contra costa county to see what they had to say. I Liked What they had to say and I liked the way they walked me from A to Z. I would send anyone and every one there and feel confident that they will be treated well too. I am so impresed.
Liar; accident car sold!!! Stay away!!!! - Vista484
When purchasing my car, the Carfax report stated that the car had no accidents, but when decided to trade in my car through them (Coliseum Lexus), they said the car was part of an accident and could not be traded in. It was surprising because they're the one who opened the issue but I never knew that since my purchase. I sent them multiple emails with 0 responses, and trying to reach their superiors proved to be a waste of effort.
They could not help and support their customers; absolutely false sense of loyalty. They really need to consider their honesty, or else I'd otherwise stay away from here. I thought all Lexus dealers networks treated their customers with exceptional experience but this proved to be not the case with this dealership.
I demand honesty.
terrible customer service - Anne DeGheest
the battery in my key stopped working and i could not start my car. the person on the phone when HORRIBLE and rude. Despite having paid for a Gold service there, I called Lexus Stevens Creek who was much nicer and helpful.
Lexus of Pleasanton