Great customer service!!!! - Eric tan
I had my cracked windshield replaced 2 weeks ago! My request handled perfectly by Peter! He’s such a professional & knowledgeable advisor @ Lexus Serramonte! Thanks again!!!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Sales & Lease Consultant
Great Customer Service - OlafLopez
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Internet/Sales and Leasing Consultant
Amazing customer service - Yuliana
I had an amazing buying experience with Shane he was very helpful and very patient I will totally recommend him to all Bay Area people looking for Lexus. Thank you so much!!
Sales & Leasing Consultant
Internet Sales Consultant
Service/tires - David’s
Since I have owned my is 350 f sport it has been serviced at Marin Lexus. The service/way they treat you is amazing. I have taken to another Lexus dealer, there is no comparison. Thanks Andy!!!!!!!
Takata Air Bag Recall Gone wrong - Unhappy
This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased this vehicle and inherited the issue at hand. I had an appointment at 10:00 am. When I arrived, I waited in the waiting room for a service consultant to assist me with my vehicle, When we finally met, I felt he did not greet me with a sincere welcoming. As we discussed the issues of my vehicle in his office, I felt that his assistance was insincere and rushed. When we walked outside to my vehicle, I noticed he veered off to a different direction to go greet another customer in their vehicle with a hand shake with a smile. Overall, I was not impressed with this Service consultant assistance. This will be my first and last time taking my vehicle to Steven's Creek Lexus Service Department.
Great dealership and experience ! - Dwayne Lee
Great dealership and staff the place was really accessible!
Jay was very knowledgeable and made the whole experience the best I have had !
Good job !
If I wanted bad customer service I could have bought a chevy - Unhappy Lexus Owner!
Took a 2015 Camero ZL1 and GS 350 for trade in on 2018 GX 460. Dealt with AK and Ray. Ray told us he didn’t want our Camero car on trade ! Really we left . AK called back after talking to someone else in charge. We went back the next day and made the deal. Two days later I called Bashir with a question in the paperwork. Some Middle Eastern guy answered the phone said he wasn’t at work and hung up on me. Called back and asked for GM who never returned my call . Tim called and answered my question. Eleven days later they have paid off the trades or sent in the loan paperwork the bank is 5 miles from the dealership. Called 5 times today and got no one to answer their phone. Finally Tim calls again. Apparently Bashir forgot to have us sign some forms rather than call, they just set the file aside and did Nothing for 11 days meanwhile we now have active loans on 3 cars instead of 1 ! Filed a complaint with Lexus customer service and still haven’t heard from the GM! Hubby told them pay it off or we don’t have a deal and you can have your car back! Horrible customer service! I don’t want you car ? Who says that? ZL1 is not a 1978 Buick Electra for peats sake ! Horrible phone manners! 5 phone messages and 1 return call! Not the standard of Lexus at all!! If I wanted bad customer service I could have bought a chevy!
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.
The worst customer service - anonymous123
Car was returned to me last week with damages to the body that were not there before and I attribute them to the service equipment that was used in their service bay. They deny the damages were due to their service crew and equipment and flat-out refused to help any further nor even offer to even partially compensate. They had blamed the damages due to road debris and dirt that was trapped in paint protection film. The service manager became downright hostile and angry and became aggressive, standing in my presence and intimidating me with questions. The general manager washed his hands of the situation and was never available to speak with me. I received estimates and input from trusted shops and sources and they had stated that my car's damages were due to the use of the dealership's equipment. Dealership refuses to admit any wrongdoing on their part.