Frustrating - Frustrated
Dealer has a good inventory of vehicles. As always, purchasing experience was frustrating, dishonest, and took over 3 hours even though I was paying cash, no trade in, and had made a previous visit to the dealership to test drive the car and select the model and options. Car dealers seem to believe consumers have nothing better to do with their time than buy a car. My last purchase was a BMW and it took half the time, better service, and no nickel and dining. It’s a good thing I like the product otherwise I would have walked away.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Friendly, warm, organized, no BS! - NLOUIE7315
I notified over the phone I was coming in to the dealership! Steve was ready and the car I wanted was ready! I was given the keys and was given “space” to discuss the car with my friend without the sale person , Steve, around interfered the process!
Sales & Leasing Consultant
Great Customer Service - OlafLopez
As returning customers we were impressed with the service we received once again! All staff is extremely courteous and attentive! Thank you for such a pleasant experience... we strongly recommend this dealership to anyone looking to purchase a new vehicle!!!
Internet/Sales and Leasing Consultant
Excellent Service--Consistently Applied! - drstrand
This dealership has figured out customer service. We consistently have an outstanding experience--from the moment we check in until we leave with the car. Len, in particular, is a terrific representative in their service department. He is a great communicator, is highly responsive, and is completely trustworthy. These guys are 5 star all the way!!
Takata Air Bag Recall Gone wrong - Unhappy
This was my first time taking my 2007 IS250 in for a replacement of the Takata airbag on the dashboard (a recall item). I just recently purchased this vehicle and inherited the issue at hand. I had an appointment at 10:00 am. When I arrived, I waited in the waiting room for a service consultant to assist me with my vehicle, When we finally met, I felt he did not greet me with a sincere welcoming. As we discussed the issues of my vehicle in his office, I felt that his assistance was insincere and rushed. When we walked outside to my vehicle, I noticed he veered off to a different direction to go greet another customer in their vehicle with a hand shake with a smile. Overall, I was not impressed with this Service consultant assistance. This will be my first and last time taking my vehicle to Steven's Creek Lexus Service Department.
Good salesperson - Nancy
I purchased car from Vicky . She is great. I will be back to get new one from her for sure. Good to meet her and good experience with her
Great place to bring your car for service. - bobbyreed943
Great place to bring your car for service. I've been bringing my Lexus here for years and couldn't be happier. Staff is friendly and helpful, they have a nice lounge area and free snacks in the kitchen (In case you wait for your car and need a quick snack) nice detail!
Summer Fun! - Dana8a
We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.
If I wanted bad customer service I could have bought a chevy - Unhappy Lexus Owner!
Took a 2015 Camero ZL1 and GS 350 for trade in on 2018 GX 460. Dealt with AK and Ray. Ray told us he didn’t want our Camero car on trade ! Really we left . AK called back after talking to someone else in charge. We went back the next day and made the deal. Two days later I called Bashir with a question in the paperwork. Some Middle Eastern guy answered the phone said he wasn’t at work and hung up on me. Called back and asked for GM who never returned my call . Tim called and answered my question. Eleven days later they have paid off the trades or sent in the loan paperwork the bank is 5 miles from the dealership. Called 5 times today and got no one to answer their phone. Finally Tim calls again. Apparently Bashir forgot to have us sign some forms rather than call, they just set the file aside and did Nothing for 11 days meanwhile we now have active loans on 3 cars instead of 1 ! Filed a complaint with Lexus customer service and still haven’t heard from the GM! Hubby told them pay it off or we don’t have a deal and you can have your car back! Horrible customer service! I don’t want you car ? Who says that? ZL1 is not a 1978 Buick Electra for peats sake ! Horrible phone manners! 5 phone messages and 1 return call! Not the standard of Lexus at all!! If I wanted bad customer service I could have bought a chevy!
Magnussen Lexus of Fremont