Super service - New car 2018
She is very good person and explain us in very detail.
Her experience is very valuable that is reason we buy car through her. We are very happy
Top Reviewed Specialists At This Dealership
Internet & Portfolio Manager
Certified Sales Professional
ASK FOR RICK! ASK FOR RICK! ASK FOR RICK! - Greg Spalasso
I have purchased over 40 cars in my life. I'm pretty familiar on what goes into a sale. Rick is a no fuss salesman, who has the integrity and kindness to get the deal done! I purchased the car with no hassle. He had paperwork completed in an expedited in a professional manner. It was obvious, that the dealership respected his clients and supported him on the sale. He is such a great guy! He spent over an hour walking me through the Mercedes s550 features, there were many. He is an expert and I can't imagine purchasing another car without him..honestly...he made that much of an impression on me. Love my car! -GREG
Second purchase at this dealership. - Bill123
This is my second purchase of a vehicle at Mercedes- Benz of Marin with the help of Jerry Malone. Jerry was low pressure and very knowledgeable on both occasions. He help me find the car that was right for my needs and walked me through the best options for my financing. I would recommend to see Jerry Malone if you are shopping for a Mercedes Benz!
Attentive Service - San Carlos Lady
The service manager, Nick Serrano, arranged my service visit. He ensured everything was done properly. My service write, Jimmy Ho, was polite, professional and knowledgeable. I love my car.
Amazing Experience - Naho225
My boyfriend and I had an amazing experience buying a car at the Mercedes Benz walnut creek location. I, specially, was very stressed going in because it was my first car buying experience. But Rod Aboke helped us a lot and made the experience very easy and less stressful. We called and let him know our preferences, budget, etc... before arriving . When we got there he showed us exactly what we wanted, and everything went from there. we love our new car and we are surely enjoying it. Thanks Rob! you are the best
Impecable Service by the Team @ M-Bz of Oakland - 2018GLS450ADDICT
We purchased a 2018 GLS 450 SUV.
We were very impressed with the personal service we received from the Manager, Theron Hineline and our Sales Consultant, Sam La.
Finally, with the gentle, no-pressure step-by-step instruction on "HOW TO" from Ted Courtright.
It was a simple and friendly transaction with the assistance of a well operating team at Mercedes-Benz of Oakland.
We will tell our friends, we have, and will be back in the future.
THANK YOU ALL!!
Takada recall - William Gatcomb
went in for an airbag replacement in while the service representative was examining this printer found that the front end alignment was just a bit out got that fixed without having to buy new tires and that is a very good thing
Worst SERVICE EVER!!!!!!!!!!!!!!!! - Yasmin
The worst service advisors They are bullies and humiliate you to no end. Yes so much attitude arrogance, wasted time and feel they are ALWAYS RIGHT!! no regard for the well being of a CUSTOMER!!! the saying customer is always right treat them with respect and loyalty will follow is not their standards of how to deal with CUSTOMERS. They really are bullies and trickles all the way up and especially Jay Faulkner and Jack. Thousands and I means thousands of dollars later and still car is not fixed properly. Got the state board of automotive repairs involved. The attitude we have been in being doing this 30 years they are not in touch with reality!!!!!BULLIES!!!!!
Great customer service. Honest hard working folks. A++++ - Merc101
I have been to many Bay Area dealerships and Pleasanton Mercedes is just awesome. I can’t believe they got less than 5 stars. Every time I been there they have gone out of there way to help me. The service advisors have all been courteous. Get to know the folks there and have a level of normal expectations and all will be golden.
Lack of response after a purchase - Araiter
My husband purchased Mercedes and drove back home (we live in different state) right away. Now we have car sitting in our driveway that we can't drive. We've bought all of our vehicles from different dealers and always was given title, or 60-days tabs until new title arrives. We tried to call SF DMV and they are surprised that dealer did not provide us those things. We called manager the same day and been waiting for an answer for over a week now. I will gladly remove or update this review if the issue is resolved in timely manner