WORST CUSTOMER SERVICE. - badcompany
Absolutely terrible customer service. They have no idea what they're doing. I can see from the reviews im not the only one who thinks so... DO NOT GO TO THIS PLACE.
CONCORD KIA AND MITSUBISHI On Oct.28, 2012 we went to... - gstofer
CONCORD KIA AND MITSUBISHI
On Oct.28, 2012 we went to the Kia (CONCORD KIA AND MITSUBISHI) dealer looking for a very specific vehicle that we could tow four wheels down to be behind our motorhome (sometimes called a dinghy). We were shown a 2005 Jeep Grand Cherokee which seemed to fit the requirements; we checked the owner’s manual, and the salesman said he got the transfer case in neutral, we were examining the back of the vehicle and we believed him that everything seemed okay. We were trading in our low mileage 1999 Chevy Tracker (which can be towed four down, but we were looking for a newer vehicle) and were offered $2000 for it; they later came back saying that they overvalued it and would only give us $1500, having been there for several hours we said okay and we added an additional $500 to the down payment. They have since turned around and are now selling it for $7999.00? A week later we were camping with some friends and informed them we had bought a Jeep Cherokee. They told to check and make sure that we could tow it four down. Upon getting home Sunday night I tried to get the transfer case in neutral, and come to find out after much effort and internet search that there was a Jeep that could not be towed and that was the one we bought; my wife took it into a Jeep dealership when she had to get a 2nd key for the vehicle, which cost $257.00 and the Maintenance manager confirmed that indeed it could not be towed. We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why), we have since found out they could have returned our money!!! And after much argument they said they would look for replacement vehicle (a Jeep Liberty Limited). After six weeks of stalling, they have still not found a replacement. It should also be pointed out that they have never responded to our emails or our effort to get them to phone us back we always have to call them. The last call I made I asked who the dealer was calling. His answer was vague,” a wholesaler and I’m checking Craig’s list”. My next question was what you are looking for; answer “a deal that makes sense”. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. My theory is that they are trying to buy the replacement vehicle for $7-8000 then turn around and give it to us for the $11,000 we paid for the Jeep Cherokee. This would give them another profit over and well above what they made for selling us the Cherokee and underpaying us for our Tracker. I estimate that they have made a profit of $5-6000 on the Cherokee another $5-6000 on the Tracker for between $10,000 and $12,000. Is there a need to make more profit off us?
In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify.
Conclusion #2, it is now Dec. 7, and our last day to make our first payment, Robert Braun had promised to call yesterday – NO phone call again. I believe they are waiting for us to make that first payment!!
GREAT Experience - Christa88
I had the best experience, Geoffrey and the staff were wonderful!! I completed most of the process on line and Geoffrey made it so easy, he was friendly and not a pushy sales man plus he was on top of everything. When I showed up to sign the papers it was fast and easy. Thank you to all that helped me get my car and making this such a great experience, I will refer you to everyone I know looking for a vehicle!!!!!