FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
Awesome experience purchasing from Eric - vcarora
Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.
Great experience!!!! - Psiliezar
We had a great experiences the dealership, we were treated with respect and the process went fast and smooth even though we got there 10 minutes before closing!!!
Amazing dealer - jsaavedra24_
Scott was an awesome salesman ! I would recommend him to everyone ! He really works miracles and makes you feel worry free! Thanks to him I have an amazing car that I love ! Thanks Scott!
Excellent service from Terri and WC Nissan - Karen A
I called Walnut Creek Nissan, on Tuesday morning, and was able to get my car in for a service job by the early afternoon. Terri helped me out at the counter, and was very accommodating.
My car was done on time, and had a much-needed car wash. I appreciated that.
I would very much recommend Terry, and Walnut Creek Nissan. I prefer Walnut Creek over the Concord location all the time.
Excellant Car Salesmenship, - crystal
Leo was the salesmen and Trent was the Finance Person. My Family and I had A Beautiful experience of the overall car process for purchasing 2 vehicles . The Murano and Altima. Both Leo and Trend
were very professional, informative, patient, polite, verry mannerable. Ms. Crystal Walker and Ann Walker will recommend other Family Members and All of our Friends
The Walker Family
Annett Walker and Crystal Walker
Service - Leslie
Miguel in service dept was great. My appt was not on the schedule for some reason but he got my car in anyway which was so helpful as I had already scheduled my day around the service. Car was taken care of and my concerns addressed.
Good value, excellent staff - Joherr
Big thanks to Premiere Nissan and staff for helping make the purchase of my new car so easy. Good selection, fair price and salesman Garrett was very helpful
Dishonest even after the deal has been made. - Caroline
This review pertains to my experience with DGDG / Nissan Sunnyvale from Friday, 4/20/18, through Wednesday, 4/25/18. I submitted an online inquiry for a 2015 Nissan Leaf on Friday night, to which Omid Ahmad promptly replied. We scheduled a test drive for Saturday, 4/21, at 1:30 p.m. I arrived with my daughter and was leered at by Suresh Gursahani as I entered the building; he only became cordial and pleasant after asking me, "Are you here to buy a car?" I told him I'm waiting for Omid, Suresh left me alone, and by 1:50 p.m., I went to the counter because Omid was behind schedule. Wouldn't you know it-- he had been idling at the counter for much of the time I was in the showroom with my daughter looking at the car.
The test drive was fine except for a whistling noise in the engine. Omid claimed this was how all the models were. (Not true-- the model I drove on Sunday didn't whistle.) . I was ready to buy after the test drive but Omid wouldn't budge on the price and my friend told me to walk out. I walked out but told Omid I would be back on Sunday at 10:00 a.m.
On Sunday, I returned with a male friend. Seyed Vahid Hashimi (who I do not respect at all after this experience) seized the opportunity to assist us. After looking at cars in the lot, Vahid brought us inside, went to his manager, David Rubenstein (not confident in his service, either), and so began the negotiation. David was firm with my friend that this wasn't a place for negotiation, that prices were firm, that my info was needed so a quote could be generated, and then David turned to me and asked, "Are you here to buy a car today?" to which I retorted, "Depends on my experience," and I shared Suresh's lack of social graces yesterday. Lots of apologies from David and Vahid, the negotiations begin for real, and we finally come to an agreement and shake on it. The car I want will have four tires swapped from another model; detailing done; fluids topped off; debris cleaned out; extended warranty customized; all that's left is to sign with the finance guy, Howard Robertson.
Howard is a piece of work. He's kind of surly and just wants to get things done. I have questions to clarify-- David had told me to talk to Howard about them-- and before we begin the signing, I ask Howard if he's the guy I ask my questions to. He tells me, "Aren't we here to sign paperwork?" and by this time, since I've already had to go on the defensive with David's "Are you here to buy a car today?" I'm just as defensive and retort, "I want to understand what I'm signing for." He grumbles a bit, answers the questions, clarifies things impatiently, and we sign... and then I see that he hadn't processed my paperwork properly because I had clearly indicated to Vahid and David that I'm putting $2000 down. Howard hadn't applied that, and he didn't want to redo the paperwork when I realized this. He was not happy, and I was not happy, and he said, "You're going to pay it off anyway!" when I ask him to redo the paperwork. I tell him I work and I save money and I'm not about to pay 4.99% APR on anything if I don't have to. He tells me to wait outside while he redoes things.
So... Howard redoes things and we sign things again, and then Vahid and David assure me that they will detail the car, they will swap the tires, they will do what we've agreed to so that I'll have the car when I want it. Initially, Tuesday night sounds great and it's agreed that Vahid will drop the car off to me on Tuesday night-- and then I think, Monday would be better, so I text Vahid shortly after leaving the dealership that Monday would be best and I'll see him at 7:00 p.m. He texts me to confirm the change of schedule.
On Monday, my brother and my daughter and I return to the dealership. Two of the four tires have been swapped with those of another vehicle-- not all four as agreed upon. No detailing had been done. No fluids had been taken care of. No debris had been cleaned out. What kind of shoddy service and fulfillment of an agreement was this? I was livid and Vahid called David after insisting to me we only agreed on two front tires. I drove off, Vahid sent a curt sorry-but-not-sorry email and asked when I'll pick the car up on Tuesday, and I fired off a terse email that I need to reconsider this and that they may have lost a sale. I CC'd David to this email.
On Tuesday, I receive zero communication from these men. No outreach from David, who had appeared to "care" about my experience buying a car from the dealership, and that is why I question his integrity as I do Vahid's. My boyfriend calls Vahid's number on the card-- Omid answers, and transfers us to Vahid. Vahid lies to my boyfriend about why the car wasn't ready because I'd allegedly changed my mind. Vahid says he'll email me. He doesn't. He has all of Tuesday afternoon (when my boyfriend makes the call) through closing to follow through with his word. He doesn't.
On Wednesday at 9:00 a.m., I storm in and have at it at Louis Supan and Keith Bettancourt and Nick Collins. Keith did epic damage control. By 11:00 a.m., my car was delivered to my address in the condition that had been agreed upon back on Sunday afternoon when the deal was made. I did not need that amount of disrespect or dishonesty in my car purchasing experience, and I cannot recommend these folks to anybody who values their time and hard earned money.
Marilyn - SanJose00
Thank you Ryan for helping me on my Nissan Versa. I will tell all my friends and family to see you when they need a car.
Cancellation of Unexplained Charges - ligaya
This dealership was so eager and prompt in following up and responding to my questions. After the sale, I noticed a $895 gap waiver added on the loan which I was not fully aware of. I contacted the agent to cancel this transaction, Guy Crosbie, on several occasions and even the General Manager B. Hannah since May 31st and have not received any response for almost two weeks now. Very poor customer service.
Great help from Sam - Jama
I had a wonderful experience at Nissan of Serramonte this past week. The salesman Sam was very intelligent, and not pushy like other dealers that I have dealt with in the past. He took the time to show and explain to me everything about the new 2018 Nissan that I walked out with. I was overall very happy with the experience I had in purchasing my new Nissan car and the deal that Sam worked out for me. I highly recommend the dealership of Nissan in serramonte
Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
Crooks - Oakland Consumer
They change terms and prices after you agree to them and if you catch them in their lie, they pretend it's a mistake. Nissan is supposed to give you a survey after you buy a car from them. Since we never got one, I asked for it. They had said we filled it out already! Never come here.
NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
Loosing faith in Nissan technicians - Max123
Took the car to repair check engine light problem on Friday. Was told it was fixed. The light came back the following day. Had to take the car to dealership again. Loosing faith in Nissan technicians.
Extremely bad - Abhilash
Very bad service, never got a response to my emails nor phone request. After calling them 3 times inquiring I requested I speak to the sales manager. Got to speak to Montel, he topped of the pathetic experience I had with this dealership. I will not recommend anyone to this dealership if this is how they treat customers before buying a car, I could imagine how it would be during the process and after
UNPROFESSIONAL! DONT WASTE YOUR TIME - Chingna777
Text me if I’d be interested in coming in that day about the car I had inquired about so I took the day off of work because I live 2 hours from the dealership. Half way to SF I received a text stating that the car was actually sold the day before.... WHO DOESNT CHECK THEIR INVENTORY BEFORE THEY DO THIS KIND OF CRAP?!!
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
Horrible customer service - Mlee
Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco.
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.