FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.
Great experience!!!! - Psiliezar
We had a great experiences the dealership, we were treated with respect and the process went fast and smooth even though we got there 10 minutes before closing!!!
excellent customer service. - edsolomon48
The people working there are very friendly, professional and I have a good relationship with them. I will continue to use them in the future.
Very helpful team! - Mazda3
I came to see a particular car but it was gone by the time I arrived. They were very helpful to research alternative locations for the same make and model. We found one, and Gilbert Villarreal became my co-pilot to purchasing a great car! He drove me to pick up the car, taught me about the car buying process, answered my many questions, and was knowledgeable about the features. Gilbert is easy to work with, very helpful and accommodating, and wants to make sure you make informed decisions. Thank you Gilbert and the Nissan Sunnyvale team!
It was fast and smooth processing - gulshanshukla
It got my Jeep Wrangler within 4 hours of visiting dealer.Sales person was friendly and knowledgeable. I will recommend this dealer to others. Thank you.
Excellant Car Salesmenship, - crystal
Leo was the salesmen and Trent was the Finance Person. My Family and I had A Beautiful experience of the overall car process for purchasing 2 vehicles . The Murano and Altima. Both Leo and Trend
were very professional, informative, patient, polite, verry mannerable. Ms. Crystal Walker and Ann Walker will recommend other Family Members and All of our Friends
The Walker Family
Annett Walker and Crystal Walker
Good value, excellent staff - Joherr
Big thanks to Premiere Nissan and staff for helping make the purchase of my new car so easy. Good selection, fair price and salesman Garrett was very helpful
The best all around! - Sonny
Mitch is the best service rep I was in and out! My Bluetooth didn't work when I left so they had me come right back, well it was my fault I had accidentally turned it off and they didn't make me feel stupid at all! I love those guys!
Cancellation of Unexplained Charges - ligaya
This dealership was so eager and prompt in following up and responding to my questions. After the sale, I noticed a $895 gap waiver added on the loan which I was not fully aware of. I contacted the agent to cancel this transaction, Guy Crosbie, on several occasions and even the General Manager B. Hannah since May 31st and have not received any response for almost two weeks now. Very poor customer service.
Lost a Customer - Sd
Dear Vallejo Nissan,
Thought you’ be interested to know why so many people don’t trust Dealerships and why you lost me as a new/repeat customer; here’s my story:
1) On 9-2-17, I came to you with 2013 Nissan Sentra transmission problems. The dynastic showed a new transmission was needed. I was quoted $5000+ and told to effect that only a Nissan dealer could make this repair due to the system being CVT that needed computer codes / flashing that only Nissan could do. A little research; which included a call to the California Department of Consumer Affairs, found that not to be the case.
I was able to find a qualified and reputable place of repair that could do the replacement, gave a far better warranty, and was $1000 less than your bid for the job. Strike 1!
2) Following up from my visit to you on 9-2-17, I recently received a card in the mail from you. The card advised me that when you last saw my car, it was discovered that my Sentra’s tires needed “replacement”. Really? The tires on the car at the time of the last visit were “BRAND NEW!” STRIKE 2!
You will not have a chance for Strike 3…
Happy Camper! Love our new Rogue! - pivien
Lawrence-Christopher Finley Sr. (LC) went above and beyond to accommodate our needs in purchasing our vehicle. He is very knowledgeable of vehicles, helpful, courteous and customer friendly. He didn't pressure us into purchasing a vehicle. Since LC had to pick-up our new Rogue from another dealership, he used his mobile phone to take videos to keep us updated. We thought this was very cool. Once we got the car, LC took the time to show us hands-on all the awesome features in our vehicle .
Jaime Gonzalez is very professional and friendly. He showed great eye contact.
Jerry gave us good advise while he helped us finance our vehicle. We enjoyed listening to him talk.
We are very pleased with our 2017 Nissan Rogue SL and wanted to say, "Thank you"!
Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
AWESOME! - jvegher
I got a great price for my 2018 Nissan Leaf here. Best I could find in the Bay Area. Everyone I worked with was fantastic, friendly and professional: Sam, Claudio and Juan were each exemplary. All of my questions were answered. I will definitely be going back for my next car!
NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
Dishonest employees, poorly ran department - Jams
Bought a 2017 Nissan Pathfinder from Fremont Center and brought it here for my first service in November. Vehicle had 5000 miles on it hence its very first service of its lifetime. Drove for another 480 miles and my vehicle started pouring out white smoke from the tail pipe. Thinking possible engine damage I had it towed to Nissan Fremont Service Center. After there employees assessed the problem, I got a call from there service manager who was “confused” as to why a foreign oil filter was installed on my car and that my oil level was overfilled causing my car to smoke. Now, why would I take my car in after 480 miles for ANOTHER OIL CHANGE, install a Non Nissan oil filter, and overfill the oil? Because I didn’t, there employees are taking the Nissan parts and selling them for a profit in their side business and installing foreign parts...oh and they sure as heck cant fill up the oil level to a mark that’s for sure. When I talked to management they are certain that it wasn’t there employees installing incorrect parts, so it must have been me huh? run away as fast as possible. That is all!
Unprofessional and inconsiderate - cf
If I could rate it zero star, I would. I had an appointment with Max. Not only was he not at work that day, he didn't show for the appointment, and he had the car I wanted to see. I should have known when he did not respond to my first two emails asking for an appointment that this was not the place to go. Note to this particular location, stop sending auto reminders and use a live person, because telling me "the reminders are sent automatically" does NOT excuse the inconvenience I experienced.
While it certainly wasn't his fault, the replacement sales person had no idea what he was showing me, nor did he ask me what I was looking for. But he did manage to tell me it was his 6th day on the job and gave me his work history. Not exactly what I traveled 30mins in the rain for.
Terrible experience. I bought a car the next day elsewhere, and that experience was fantastic. Nissan of SF, please take note and learn what customer service is about.
Can it get any worse? - teresa pavlakis
My car was driven by the technician to his home, without my approval to. Fairfield.,45 miles from my home. Returning from his home to dealership in Dublin @6:20 a.m. my car was involved in a 4 vehicle accident. It was totaled. I was asked to still pay repair bill of 694.94 before dealership would release my car to insurance company of insured that accepted liability for hitting my car, I was in shock as I know they received $1,000 for storage fee for 10 days. Talk about insult next to injury! I would have thought they'd have done everything to make me feel whole again, especially considering circumstaces. I had a six year history with Nissan dealership. Planned on buying another vehicle from them. Not now Not ever.. They have lost a customer for life! Shame on them. I was too nice. They took advantage.
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
Horrible customer service - Mlee
Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco.