Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
Awesome experience purchasing from Eric - vcarora
Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.
Scot Eichenbaum is the bomb! - Paul V
Scot Eichenbaum is a great and trusted resource! I trust him without reservation and he made the shopping experience fun and painless.
Go see Scot.
Great experience!!!! - Psiliezar
We had a great experiences the dealership, we were treated with respect and the process went fast and smooth even though we got there 10 minutes before closing!!!
Marco Rules! - Angela1001
As always Marco comes through. He's spoiled me for ever dealing with anyone else. 5 Star service keeps me coming back for every service.
Great experience - Tony
Jason in service is the reason I come to this dealership he straightforward honest and a complete professional.
He told me my car would be finished in about one hour and it was done in about 50 minutes. The waiting room was very comfortable clean and quiet. I will be going back again for my next service.
Excellant Car Salesmenship, - crystal
Leo was the salesmen and Trent was the Finance Person. My Family and I had A Beautiful experience of the overall car process for purchasing 2 vehicles . The Murano and Altima. Both Leo and Trend
were very professional, informative, patient, polite, verry mannerable. Ms. Crystal Walker and Ann Walker will recommend other Family Members and All of our Friends
The Walker Family
Annett Walker and Crystal Walker
Highly sophisticated and enriching buying experience! - A Parikh
Jon Golding is a most genuine and professional sales consultant, and gave us a highly sophisticated and enriching buying experience!
Many thanks to Del Grande Dealer Group for their amazing service all the way from the buying phase to post purchase support. Special gratitude to Jonathan Golding for prompt responses and timely feedback on our vehicle related questions. As a customer who is investing in an expensive purchase and as important as a car, we rely to some extent on our sales associates to provide accurate information on complex technical aspects of vehicle quality.
Jonathan Golding and DGDG deliver top returns for our faith invested in them during customer buying process. They certainly do not push to market vehicles (which is rare to get), but rather are highly adept in providing correct guidance and options that suit and prioritize on customer's specific needs and wishes. This results in not only obtaining a vehicle that is more than worth the monetary investment but also that fulfills desired qualities, traits, type and features of the vehicle that you were looking for.
It is not doubt that only an intelligent, considerate, attentive, knowledgeable sales consultant such as Jon Golding is able to ensure that the customer curiosity and queries about their vehicle requirements are well-understood, addressed and met!
Certainly make a trip to DGDG and deal with Jon Golding if you are in market for buying a car.
Ripped me off!!!! Very sneaky! Rude manager TIMSON EDEBIRI - Mydogsnumber1
Have bought 3 cars,4 with this current one of off of them and never thought Id get screwed the way I did! Long story short they pretty much tacked 500 dollars extra to my down payment in a very sneaky grimey way!!! My fault for trusting them verbally and not reading thru the aggreement/contract! IF U EVER SHOP WITH STEER CLEAR OF GENERAL MANAGER TIMSON EDEBIRI! HE DOESNT CARE ABOUT A HIS CUSTOMERS! HE’LL SAY HES WAY TO BUSY FOR U! CELIA AREOLA WAS THE SALES LADY,I HAD NEVER HAD AN ISSUE WITH HER! I TRUSTED HER!!!! SO MUCH FOR TRUST!
Great experience - Cindy M
Everyone at Nissan of Serramonte was friendly and professional. When I arrived, the car I was interested in was waiting. I took it for a test drive and loved it. They gave me a great price, my loan was approved, signed the paper work and was out in a few hours with my fabulous car.
I highly recommend them!
Marilyn - SanJose00
Thank you Ryan for helping me on my Nissan Versa. I will tell all my friends and family to see you when they need a car.
Jeeves - Cargo
Defiantly the best prices in the bay on cars. Bought a new Pathfinder. Been shopping for 2 weeks and finally found it in Petaluma. Was a 3 hour drive for me and well worth it.
NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
Cheating with credit application,cheating with availability - newvegas
Be careful guys. Autocom Nissan the worst car dealership I met in Bay Area. And I can say new customers, if you want waste your time, and get bad expirience you should work with Autocom Nissan!
October 25 I found car on site https://www.autocomnissanofoakland.com. I got online message from customers support on site and started dialogue.
Then with me contacted Customer Care Representative Sergio Cortes. We spoke with him about cars and conditions work on email. I have proofs our arrangements.
I have had choosed car and we made appoitment for test-drive this car.
When we talked about price he asked me and my co-signer fill out online application for check our credit score. We did it on Friday (October 26).
Sergio Cortes wrote me "everyting looks good" and I approved date of test drive on Sunday (28 october at 10.00 am in Oakland). Sergio said I should contact his manager Leo Stefani in Oakland.
Leo Stefani gave us test drive 2 different cars Nissan Sentra 2017 white and blue. These were not the cars that we talked about with Sergio. Then Leo told us go to other dealership Autocom for test-drive choosed car. He told also, if we like that car he made offer for us. Really? It was Autocon Nissan San Leandro. Almost 30 miles?
OK. I went to Autocome San Leandro and made test-drive that car. I liked this car. And I called back Leo. He said he would call back, but did not.
Manager In Autocom San Leandro said that only they could sell this car, not Leo. Also he said Sergio is not a real person. OK. And we should fill out credit application one more time.
What's heppening? YOU ARE INTENTIONALLY MISLEADING. It's not working that.
SO, I wasted my time, I wasted my weekend, I wasted my fuel, my credit score go down when you checked it, and finally I did't buy car. Thanks for you help Good job #AUTOCOM.
#autocom #misleading #cheating
HORRIBLE PLACE - Phillipslia1
Took them 4 attempts to fix my malfunctioning screen after purchasing the car from them. Horrible service, now Enterprise is sticking me with the bill for the rental they offered to pay for while my car was being “fixed”. I’ve called several times and a Manager won’t Return my call. Unprofessional to say the least!!!!!
Very Poor, Worst Attitude - Kalai
Very Poor, and this is this is not the 1st time I've been ill treated on the nissan service center. Not friendly at all, the adviser didn't even explain me what are all the services provided for my car. Even after asking he asked me to look at the papers for details. He didnt even bother to answer any of the question. I felt like, it's is better to go for a body shop rather choosing the nissan dealer of fremont for service. He also mentioned because I didn't him a good rating during my last visit, that's the reason he's behaving like this to me. Then only I realized I went to the same adviser last time too. I would have not went to him if I knew that before. Also, nissan fremont service has stopped shuttle service too, it seems(again adviser only said that), I doubt that now, because I see that it's available in their website while scheduling a service.
UNPROFESSIONAL! DONT WASTE YOUR TIME - Chingna777
Text me if I’d be interested in coming in that day about the car I had inquired about so I took the day off of work because I live 2 hours from the dealership. Half way to SF I received a text stating that the car was actually sold the day before.... WHO DOESNT CHECK THEIR INVENTORY BEFORE THEY DO THIS KIND OF CRAP?!!
Dealership that cannot be trusted - Angry Customer
I have return a leased vehicle and they did not provide document for it.
They did not report to Nissan of my vehicle return and I have to pay late return fees and problem with DMV.
They report a part that is missing from vehicle that I know was not.
All they do is deny responsibility.
Don't deal with this dealer if you don't want a nightmare scenario.
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.