Awesome!! Dealer! - Doris De Campos
Wow this an awesome dealer and the person Elizabeth helped me out super I really appreciate her help excellent Recommended to all my friends ok
FIRST CLASS - TJBON
This is the best dealership that I have ever done business with.They treat you like your part of a family.They have been a Nissan dealer for over 50years and I would think over that many years you build a lot of relationships and you feel it from customers and the employees.
Awesome experience purchasing from Eric - vcarora
Eric made my car buying experience easy. He has a great consultative style of selling that isn't pushy. It was probably the best car buying experience I've ever had, to be honest and I've since recommended him to my neighbor as well.
Putnam jeep - Brian k
Worked with Scot Eichenbaum to buy a new
Jeep. Leg work was done via phone and e mail
So minimized my time in the showroom.
Scot was fine and would recommend
Great experience!!!! - Psiliezar
We had a great experiences the dealership, we were treated with respect and the process went fast and smooth even though we got there 10 minutes before closing!!!
My power door lift - Sharkmaster88
Jack and Teri took care and helped me out when my $800 door lift motor went out on my 2017 Rouge. Between both of them they got the part and had it fixed on my day off!
Thanks to both for the help!
Excellant Car Salesmenship, - crystal
Leo was the salesmen and Trent was the Finance Person. My Family and I had A Beautiful experience of the overall car process for purchasing 2 vehicles . The Murano and Altima. Both Leo and Trend
were very professional, informative, patient, polite, verry mannerable. Ms. Crystal Walker and Ann Walker will recommend other Family Members and All of our Friends
The Walker Family
Annett Walker and Crystal Walker
great - pavorreal18
Miguel who help me, He explained to me about the tires rotation and He was very kind. then when my car was ready He come and toll me about the service they did to my car and what I need to do next time, He was very nice.
Great service at the premier nissan - JohnQ
I bought a new Altima from Anita she was very knowledgeable and patient with me I had by far the best car buying experience ever
Highly sophisticated and enriching buying experience! - A Parikh
Jon Golding is a most genuine and professional sales consultant, and gave us a highly sophisticated and enriching buying experience!
Many thanks to Del Grande Dealer Group for their amazing service all the way from the buying phase to post purchase support. Special gratitude to Jonathan Golding for prompt responses and timely feedback on our vehicle related questions. As a customer who is investing in an expensive purchase and as important as a car, we rely to some extent on our sales associates to provide accurate information on complex technical aspects of vehicle quality.
Jonathan Golding and DGDG deliver top returns for our faith invested in them during customer buying process. They certainly do not push to market vehicles (which is rare to get), but rather are highly adept in providing correct guidance and options that suit and prioritize on customer's specific needs and wishes. This results in not only obtaining a vehicle that is more than worth the monetary investment but also that fulfills desired qualities, traits, type and features of the vehicle that you were looking for.
It is not doubt that only an intelligent, considerate, attentive, knowledgeable sales consultant such as Jon Golding is able to ensure that the customer curiosity and queries about their vehicle requirements are well-understood, addressed and met!
Certainly make a trip to DGDG and deal with Jon Golding if you are in market for buying a car.
Marilyn - SanJose00
Thank you Ryan for helping me on my Nissan Versa. I will tell all my friends and family to see you when they need a car.
EXELENT SERVICE - ANA ROSAL
This dealer was exelent.The customer service was beyond Amazing,they really helped me out and made the effort to help me get my dauther car she realy need.They went above and beyond the customer service I was expecting.I definitely recommend this dealer.Juan and Roberto were amazing. thank you AnA Rosal
Best prices in the Bay Area - Cargo
Outstanding visit, bought an Altima after shopping online for a week. My salesperson Joel got me what he had promised over the phone and I was in and out within an hour.
NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
I want to give an exceptional review to some very exceptional people: NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI – and the GENERAL MANAGER (I didn’t get his full name) – all at Premier Nissan – Stevens Creek, San Jose, CA.
I first went to Nissan Sunnyvale to purchase the Rogue SUV and spent hours there on a Sunday. The finance folks were ALL horrible! They threw in all these charges thinking I wouldn’t notice and when I did they wouldn’t even let me hold the paperwork to see what exactly was listed. After doing my homework, I knew what I wanted and how much it would cost. They were trying to take advantage of me since I’m a woman and I went in there all by myself. First they said I was approved at a low APR, and then it changed to a really high APR after I told them to remove all the additional charges. Then they said they were closing and it was too late to even call the banks for financing which didn’t even make sense. How would they know what APR I would receive if they didn’t even talk to the banks yet? They said they would call me in the morning. So, I left with without buying a car.
Then after 4 days of calling them to try and get the low price I had negotiated (and no return calls), I called the general manager at Premier Nissan – Stevens Creek. I told him what happened and he said to come into his dealership and promised that his team would take care of me.
I made an appointment with NICK HADENFELDT (Financing), who was so nice, upfront and honest about everything. He didn’t rush or pressure me and he listened to my concerns and questions. He did everything he could to assist me in purchasing the exact car I wanted and even worked extra hard to get me the lowest APR possible. He really treated me with dignity and never made me feel like I was being taken advantage. He even ran the numbers with different options for me to choose from to make sure I could afford my payments.
Then EDGAR LOPEZ took me for a test drive and was a very polite and professional salesperson. He showed me all the colors available and helped me pick one out. He even stayed late with the others to make sure everything went smoothly.
Next I was sent to IDRIS OSMANI (Finance Director) – I just loved him! He made the hardest part of the process go as quick and painless as possible. The final price on all the paperwork was what we negotiated and there were no last-minute surprises. No games, no lies, he even found ways to save me more money in the end (along with Nick). He made sure I understood every single charge listed. We even bonded over our love for our canine children.
Finally, LEO STEFANI (Sales) took the time to show me how everything in my brand new (detailed) car worked. He even helped me set up the blue tooth with my iphone, etc. He took his time and answered all my questions
I could tell that all of these gentlemen were being EXTRA nice, kind and helpful because the general manager told them about my horrible experience at the previous dealership, but also because they are all genuinely nice people and that they cared about helping me.
I just want to say thank you once again to all of them for the wonderful customer service, patience, respect, time (and staying late), and effort in treating me like royalty (that’s how I really felt during the whole process). It turned out to be an exceptional experience and I even had a lot of fun hanging out with them that night. I REALLY LOVE my new car!!!! I have and will tell anyone that listens: to go to Premier Nissan – Stevens Creek and ask for NICK HADENFELDT, IDRIS OSMANI, EDGAR LOPEZ AND LEO STEFANI - BeckyP
Crooks - Oakland Consumer
They change terms and prices after you agree to them and if you catch them in their lie, they pretend it's a mistake. Nissan is supposed to give you a survey after you buy a car from them. Since we never got one, I asked for it. They had said we filled it out already! Never come here.
Loosing faith in Nissan technicians - Max123
Took the car to repair check engine light problem on Friday. Was told it was fixed. The light came back the following day. Had to take the car to dealership again. Loosing faith in Nissan technicians.
Extremely bad - Abhilash
Very bad service, never got a response to my emails nor phone request. After calling them 3 times inquiring I requested I speak to the sales manager. Got to speak to Montel, he topped of the pathetic experience I had with this dealership. I will not recommend anyone to this dealership if this is how they treat customers before buying a car, I could imagine how it would be during the process and after
UNPROFESSIONAL! DONT WASTE YOUR TIME - Chingna777
Text me if I’d be interested in coming in that day about the car I had inquired about so I took the day off of work because I live 2 hours from the dealership. Half way to SF I received a text stating that the car was actually sold the day before.... WHO DOESNT CHECK THEIR INVENTORY BEFORE THEY DO THIS KIND OF CRAP?!!
EXCELLENCE!!!!! - CeCee12
I received GREAT, OUTSTANDING service. I had only gone to this one dealership and I am glad that I did. Roderick was great. I love my car and have referred my friends.
Lease Nissan Leaf - Tony
I leased a niisan leaf this weekend, and Petter Ong is the guy who help me. He is really friendly and help me know about the Electric Cars. He is a nice guy I suggest to talk with.
I purchased a car from this dealership. I came with my... - geeqew
I purchased a car from this dealership. I came with my own financing but was bullied into submitting a credit app anyways. I saved .40 % on my financing. I would have preferred spending those two hours waiting elsewhere but I decline. Given my circumstance I completed the transaction. 3 weeks after my purchase the check engine light on my car comes on. I call the Daland, speaks to my sales rep that transfer me, along with my information to the service desk. I’m offered the most basic suggestions for solving the problem. None of them work. I go to AutoZone and use their diagnostic tool. After some online research I find out the codes (P0138) are due to a bad O2 Sensor. I call the dealership back; speak with the same Service Advisor. He tells me that this is covered under the emissions warranty. I counter that when I called Nissan North America that they tell me that the warranty expires @ 3 years/30k and that my car is currently @ 45K on the odometer. He tells me that the coverage is actually 3years/30K from the date I purchase it. I tell him that doesn’t sound right, being a used car but he assures me that it is correct. He says I can take it to a local dealer and if it is in fact the O2 Sensor that the emissions warranty will cover. Well, I take it to my local dealer who confirms the O2 Sensor is faulty and that…it is not covered under the emissions warranty. So at the very least I’m stuck with a $120 diagnosis bill and looking @ a $700 repair bill. Keep in mind this is 3 weeks after the purchase. I haven't even made my first loan payment!
Long story short, Donnish the GM, Chris the Service Advisor and Ben the Service Manager tell me to f#$k off, that I’m making this up and that they will not help me.
I’ve notified Nissan North America who can do nothing. I’ve notified the Better Business Bureau and am considering litigation. At the very least I advise EVERYONE who has suffered a similar experience to contact the Better Business Bureau to file a complaint.
www.bbb.org The least you can do, in fact it is your duty as a consumer is to notify others of the potential disaster they are going to encounter doing business at Daland Nissan
Horrible customer service - Mlee
Never been treated so rudely by an auto dealer before. Sales manager guy needs training on how to treat a customer. I had misgivings after reading about this dealership's bad customer service review, but went in for an appointment anyway. He told me no one will offer me lower than invoice price, but i found a better deal with far better customer service in san francisco.
A great example of "service, integrity, and trust" - Brandnewfrontier
My husband and I just drove away from Nissan Marin in a brand new Frontier 4x4. This was a truck my husband has been lusting after for a long time, and yesterday we finally decided to do it. The first salesman was having a bad day, but Miguel Santiago stepped in and helped us. He was kind, straightforward, and honest. We left a deposit and the new truck was on its way.
Then we got home and received news that we would have some significant financial obligations coming in the next few months that were completely unexpected. We thought the truck was no longer possible and began looking online at cheap used cars. My husband was devastated. Literally months of repeatedly thinking it was finally time to get his truck, then for one reason or another it fell through and he was back to his crappy old car. Tensions were high. The argument over what to do was significant. Enter Nissan Marin.
I called this morning and explained to Kevin Boas what had happened and that we could no longer go forward with the deal. He simply said "We want you to have this car, what do you need?" I skeptically explained how much we could put down today (a tiny amount, really) and he said "Ok, let me see what I can do."
Long story short, they took a loss so we could get the vehicle we wanted. That's right people, the dealer LOST MONEY on the sale to make us happy. Noe Hernandez met us tonight and finished up the deal with style. It was seriously one of the most unexpected experiences I've ever had.
Miguel, Kevin, and Noe: thank you. From the bottom of my heart, thank you. You three turned an extremely stressful few days into a literal dream come true for my husband. You acted with integrity, service, and trust. You changed my opinion on "car salesmen". You may have even saved my marriage.
Because of you three, Nissan Marin has two new customers and advocates, for life.