Great service, timely and courteous - aarya
Kyle was exceptional in his service. he arranged for a rental car while my car was being serviced. Called me promptly later in the day to explain ACCURATELY the details of the service and what needs to be done. I was getting constant updates until my car was ready. All in all a wonderful experience :-))
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Incompetent service staff - jn
I have taken my 2019 Porsche Cayenne to the service twice so far and found the staff does not know how to fix problems or properly work with insurance. The first encounter was to have my new car only a week old connected to the iPhone. The service person (Doug Nike) took the car and spent about an hour trying to make the connection work without success. Doug brought out my car and showed how he could not get the code to work and had no further suggestions. I give Doug some credit for being open and honest about his attempts. I took the car home, contacted the online service for the connection and they walked me through a successful connection. What had happened is the process for making the connection had changed and the service department did not know the new process for the 2019 models.
At that same time, I had also requested Doug to check on an upgrade that I would like to have made to my car, he took my VIN and contact information, he even used his cell for to photograph the VIN and my contact info. After three months no response!
My second trip to service Cayenne is for a windshield replacement. After trying to contacting the service department the previous day no one was available to take my call so I tried the chat button on the website. The person on the other end text to bring in the car the next day. Upon arrival the following day, the staff was confused and did not have any record of my chat and unfortunately, I could not locate the chat on my phone to show them. But why would I even have to prove I chatted with them! So after going over my service request, the staff person calculated a charge. I kind of knew that I would need to work with insurance but part of me was hoping to have the part under warranty. Now I know this would take working with my insurance to complete, but it what was most bothersome was the attitude of the service people. They seemed more intent on charging money then they were getting a new car that I purchased from them fixed.
I am very glad there are many Porsche Dealerships in the area and all I can say, for now, is that Carlsen Porsche will be the last dealership on my list to use.
Worst Customer Service ever, bad communication - carlosauribe
Took my SUV for the second annual this last September, after a week I went to pick up the car and one of the problems came back as soon as I got back home, took it back the following morning and told my former Service Advisor that I was going out of the country until October 10th and to communicate with me through emails but he never did until I replied to a follow up email for the first visit, yesterday I texted him to let him know I was coming to get my SUV and he confirmed that they were open until 6:00 PM, let him know that I was coming in the afternoon that same day, no response, sent another text at 4:10 PM and asked him if someone was going to be able to pick me up at the Millbrae Bart Station, no response, texted him back at 5:14 PM and nothing, tried to get a taxi no taxis in the area, took CalTrain for the first time and ended up even further from the dealership because of the trains schedules/stops, I called the dealership and the Service Manager sent somebody to pick me up, finally got my car back but switching over to a different dealer in Marin. Hopefully I'll have better luck there.
Quick, Caring & Excelent - Nabipour’s
Lestining and pay attention to our needs to lease a new vehicle follow by provide options to choos and so fellexable & quick to creat financing plans
We are so happy to go back to Porsche of Marin with same sales person
Service Dept. Lacks Honest Communication with the Customer - AG2000
I am not the one to write a terrible review for anyone but this Prosche Dealership's customer service in the service department forced me to write this review. I have owned a Porsche Cayenne diesel since 2014, bought in Fremont but always serviced in Livermore.
My car was in the dealership this past Thursday for oil change and to add the 'Ad Blue' required for the diesel models. And today is Tuesday - my car is asking for Ad Blue again !!! So, I called the dealership and as usual with some excuse they could not come up with a straight answer. This is the second time this has happened. About a year ago, my wife took the car to the dealership for Ad Blue and instead of topping it off they added just enough (is what Kayla at the service department told me). The car barely went for 2 days and it stalled. The car had to be towed in. The second customer service rep in the service department - John - is always full of excuses on why they were not able to do something right the last time the car was in for a service.
Secondly, never upfront about charges! One oil change can cost $350 and another oil change could cost $650. Depends on what "Special" they have which you will not know until you are ready to walk out of the dealership.
I am done with the dealership. They are not getting anymore money from them!
Purchase experience - TurboBuyer911
I recently purchased a 911 Turbo from Michael Stead Porsche. My sales rep was Ken Pardini. It was one of the best car buying experiences I have ever had. The staff was friendly, patient and knowledgeable. The negotiations were friendly and fair. In fact, the starting offer for both my trade and the car price were right on the mark for what I expected. I highly recommend these guys. If you are shopping for a Porsche, you can't go wrong choosing Michael Stead and Ken.
I have been a customer of Porsche Stevens Creek since... - EJHarris
I have been a customer of Porsche Stevens Creek since 1987 when a company that I worked at went public. The CEO of the company bought a brand new 928 and I purchased a new Carrera Targa, Guards Red! What a beautiful car and even with purchases of other vehicles I kept my Carrera until this year when I sold it for a high resale price. I know going to a dealer can be expensive when you think you can probably get better pricing at a smaller shop and don’t get me wrong the smaller non-dealer shops can be very, very, good. At this time in the car business all repair shops can be expensive and highly technical to repair!
I now own a twin turbo 996 and I am writing this short blog to say my experience at Porsche Stevens Creek, a Penske dealership has been extremely pleasurable! I had some problems with my car that took some time to resolve but their service manager treated me like I was a Penske family member; he went over and above the call for service, and solved my problem above my expectations! I can truly say at Porsche Stevens Creek the customer is really first!!!! Thank you, Mike Squatritto, Service Manager Po-Porsche Stevens Creek you get the outstanding Service Award!!!!