New 2018 Jeep Grand Cherokee Trailhawk - Sbraun214
The Jeep I wanted was in demand, so I ordered it dactory direct. Reggie my sales associate was awesome and made the entire process seamless and enjoyable.
The entire dealership has been great!
Top Reviewed Specialists At This Dealership
Sales and Leasing
Ram 2500 - VanDiesel
Easy to. Bargain, no none sense offers like some dealers close by. I would do business again with these guys, got what I want and like.
Amazing customer service - Brandon Jones
I had been two several dealerships, there was a lot of false promises to come into the dealership and they could work with us . I contacted taletha , and she really helped get the best deal and even made sure the car was clean before we got it. She takes her time with her customers.
Certified Sales Associate
Best customer service - Denise
I won't even go anywhere else even just for an oil change. Very professional in all aspects from greeting customer to the follow through to make sure everything is just what you asked for. Also advising thoroughly what may be needed in the near future for maintenance. The Best!
Stop by here first - Owen J
One of the best dealerships i have been too. Bill was awesome. Friendly person that actually care about getting me into a vehicle not the sale. This would be my first stop if ever in the market for a jeep. Cant say enough about Bill!!!!! He is a go to salesman.
Great People - CashMonet12
I just bought my car from them last night. Jae and Bruce really went beyond the call of duty to get me the car I wanted. They are the best!
Sunday Service - EmilyW
I had an issue with my Jeep Cherokee on a Sunday when the service department wasn't open. It was something to do with a coil and a spark plug. The manager Garret advised me not to drive it, but I was stuck without a way to get around and my husband was out of Monroe all day. Garret offered me a service loaner which totally saved the day. I really appreciated them extending that courtesy, it was a very stressful week with a ton of different things going on for my family, and if we had to try to shuffle cars around it would have been a nightmare.. They got my Jeep all fixed up and under warranty, so it only cost me $13.
Good service, helpful attitude - Disappointed
Have taken my car for service or warranty on several occasions, Techs have been helpful and efficient. Also kudos to parts dept. for excellent service.
Everyone we worked with was friendly and helpful. - Debbie ishii
Kyle really listened to what we wanted and needed. He answered all our questions and was willing to spend the time necessary to be sure we were happy with our decision. Everyone at the dealership was helpful and friendly.
New 2018 RAM 1500 - I got my dream truck
We are in love with our new truck! WE had such a great experience from Nathan and Rose who helped us get the truck we wanted! My family loves our new truck, hassle free, enjoyable, I recommend Larson to any one looking for a new vehicle. The staff are you easygoing not pushy or intimidating, super friendly (they listen to all your wants and needs to find you the perfect fit). Thank you Rose and Nathan.
New car - Lhoover
I saw a car online, test drove it, loved it. Process was easy, and salesman was great to work with his name is Chris Jackson. Brenda was awesome too.
Quick Service! - ekvanhyning
On June 20th, I took my 2017 Dodge Journey into the dealership due to a recall on one of the parts. Most service departments I have gone to take a unusually long time to complete their work even when its a scheduled appointment, so I was expecting this to be no different. And, being 34 weeks pregnant with twins, I was really dreading this errand. However, to my surprise, my vehicle was taken in the moment I arrived and within 15-30 minutes, the task was completed. They even vacuumed and washed my car - free of charge! Another luxury that I never experienced elsewhere. Aside from their quick service, the employees who worked in the service department that day were extremely kind and personable. I am thankful for that day and hope to continue to receive quality like that in the future!
Best dodge dealer service in n the PNW - Olybrian
I have been to other dealerships and was very disappointed in service. This dealership was great sales people and great service after the sale.
The device department was very helpful and quick. They were also honest. They told me that they had to order the part from the warehouse in Portland but it may be on back-order. I was prepared for my jeep to be there a while and they put me in a loaner. The next afternoon they had the part and it was ready for pick up.
I did have to call for an update however. That was the only problem with my visit.
2018 Jeep issues and poor service dept - Bill and Sophie
Bought our second car from this dealer which Is a 2018 Jeep Wrangler. After 3 months of driving the Jeep it would fail to start after being driven then would start after sitting for several minuets. Drove it to “our” dealer and was told by the service dept that they could not duplicate the issue. I explained to the service writer that the exact same issues are all over the internet with solutions I was completely blown off and told to bring it back when it happens again. Well next day we had to tow our Brand new Jeep back to the dealership for them to again say they couldn’t duplicate the issue and they would need to keep it till they could. The dealer contacted the factory and was told this was a known issue and how to duplicate and repair. Huge inconvenience for us to not have the car for a few days while they figure out what everyone else knows on the internet. Teach them customer service in the service dept. spending 40,000 at this dealership to buy the Jeep the dealership should be inconvenienced not the customer. This is the second issue we have had at this service dept. they are ok at oil changes and tire fills. Take your car to a different dealer
Liars!!!! - vettechsara
I wish I could give a no star rating. All this dealership wants to do is give you the bait and switch. Went to purchase a vehicle, signed all the paperwork and was given the vehicle. Two days later they said the bank said they needed more money or I would have to return the vehicle. Called bank and they said they were not asking for more money that that would have to come from the dealership. Dealership called cops on me today saying I stole there vehicle because I hadn't returned it yet and went in there tried to discuss options with them and all they could say was that the bank is the one asking for more money. The sales manager I talked to several days earlier told me it would be no big deal, as long as I came up with "x" amount of dollars I would get the vehicle no problem, looked me in the eye and shook my hand. Today I try to talk with him and the cockroach that he is, decides to hide in his office so he doesn't have to face me. He told me he wouldn't BS me and that's exactly what him and his company did.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
Piss poor service - Bill moore
Can not provide good financing as bigger dealerships. !!! Never get to see finance people
Very very low on trade ins !!! Overall not a good place to do business. Customer in parking lot why I was there flipping out about service. Which he payed for extended warranty. Service manager was being a loud total xxxxxxx. Hmmm not good. !!! Horrible in front of customers !! Not very knowledgeable in product either
SCAMMERS - Tbom2018
SCAMMERS is the only word I can find to describe my experience working with the service department. Don't trust these guys and absolutely don't come here if you don't have to.
I purchased a backup camera to get installed with these guys. The only reason I didn't do it myself was because of convenience & it required the dealership to flash the radio unit in order for it to be able to receive the backup camera.
What should have been only a 1.5 hr job turned into 5 days of them giving me a bunch of B.S. and saying they needed to run tests to figure out why they were unable to get the camera to work.
Ultimately they could not complete the job, returned my car WITHOUT a working backup camera, AND still had the audacity to charge me for labor!!! This is coming from the Manager -- clearly they would rather have a few hundred dollars in their pocket vs now losing a customer for life.
They said if I still wanted it to work, I need to buy a new radio that costs over $1000!!! because their conclusion was that the radio is faulty. That i would have to buy the same model radio when everything else worked because they tested the camera on another car, triple checked the wiring, ran all diagonistics...etc. AND they gave me the guarantee that if I purchased this $1k radio that it will for sure work.
I took the car home, spent 30 min opening up the dash to check wiring going into the radio unit and immediately saw they connected the wiring to the radio harness incorrectly. So it took me 1 minute to fix that and then it worked!!!
I WONDER IF THEY DID THIS ON PURPOSE TO MAKE ME SPEND MORE MONEY KNOWING FULL WELL WHAT THE ISSUE IS AND LYING TO ME. Seems like a crazy coincidence when you figure they seemed very confident and even gave me a FULL guarantee that buying a new radio unit would be the solution. These guys are sneaky and UNTRUSTWORTHY