Pleasant experience - Charlie Noble
No hassles, no pressure I was pleased all around. I would reccomend to my friends to give Mullinax a try they would be surprised how a dealership should be run
Top Reviewed Specialists At This Dealership
It Went Better Than Expected! - Spano1
Tough Question, Good(4) Stars VS Excellent(5) Stars? I went with 4 Stars for the dealership BUT I feel the descriptor Good is not fair, 4 should be the word Great cause that is how I felt about the dealership and the overall experience. In my opinion there is a difference between Great and Excellent and Excellent to me is Perfection, didn’t quite get there this time.
My experience started out meeting Abigail Strick on the used lot because I was looking at a used F150. She was professional and personable. I had done my research on several things and when I asked Abigail about some of these items she knew some of them, but others she did not. Rather than trying to snow through it she would solicate help and get the answer. Eventually she knew I would be better off getting a New F150 vs Used that is when I was transferred over to Mike Zolman. I was not totally on board with this move, but understood it was the right thing from a Knowledgeable standpoint. Abigail Did Great With Me and I trust the dealership took care of her financially for what I purchased.
The hand off to Mike was smooth and he too was personable, professional, and above all else Knowledgeable for what I was looking for. He spent the amount of time that I required to research what I was truly after. He located the vehicle in Idaho, and we decided to go with it, well while we were signing the paperwork he literally stumbled upon nearly the same vehicle on the lot but just hadn’t been checked in. Rather than just letting things roll, he interrupted the signing process and encouraged us to go look at it. Ron (Finance Expert) rolled with the interruption. Mike showed the truck and it truly was the better option for us. It was nearing their closing time and rather than redoing all the paperwork Mike and Ron decided it would be ok for us to come back the next day to finish things up. Which I found very good cause there again they weren’t pushy to “Get The Sale”. It ended up being two days later cause the detail dept was backed up and they didn’t want to rush the delivery. The delivery was smooth and the support that Mike has continued to give after the sale has been spot on with various questions from me. My rating of Mike is 5 Stars!
We went with the Total Wrap Lifetime warranty, I do have my reservations about how it will truly work as advertised, but I hope I won’t have to use it for years to come.
When it came to pricing out the vehicle I do have to admit I went in on X-Plan pricing privilege which made it very smooth, it almost made me want to go back and not offer that up in the beginning just to see how the True Negotiationing process would have gone Our finance rep was Ron George and he too was professional and personable!
In closing, everyone we met and dealt with at the dealership were professional and personable! This experience put trust back into my vehicle buying experience! Thank You Korum!
TIM will give you the TIMe of day - 111222333444
I had checked the trade in and cash value on my 2008 Ford Fusion on KBB. I gave the website my phone number and quickly received a text message from Tim. He began with a normal first message, but as I explained preparing for a move and just browsing for a vehicle that would be more reliable for the weather in my future home, he adjusted his angle. As a manager in retail I am very familiar with customer service techniques, I recognized when he was using some but he was subtle. Pushy salesmen, while I understand why there is motivation to make a sale, tend to drive me away. Tim was excellent in his customer service and did not drive me away from considering Titus-Will in the future. Not only did he lay off when I told him I wasn’t sure, but he kept the conversation going a bit longer, learned more about the situation, and made plans to revisit. While I may not be in the position to purchase a vehicle right now, I will keep Titus-Will in the back of my mind when that time comes. And honestly, it’s just because of Tim and his great customer service. He did everything I would want one of my team members to do.
New and Pre-Owned Sales
Pre owned Ford vehicles
Travelliing through the area needed help got amazing service - Shannon10
I had rented a new Ford 250 to travel to California and pick up my horses - 2050 mile round trip. I have driven p up trucks before, but not a diesel.
Was advised by rental Co Agent that I would have to insert 2? small containers of Diesel fuel additive within the first 500 miles. Was confused about the process. Saw Lakewood from the highway decided to ask someone there about buying additive. Drove up and talked to employee Sam. Very friendly and approachable person. He checked with several knowledgeable people in the shop. It was determined that a gallon should be inserted and would last 5000 miles. That was promptly done. When I insisted in paying for the additive Sam said it was free. No amount of pressure worked in my wanting to pay. I was going to bill the rental agency. I told them that Lakewood is a great group of people. Their kindness and treating me like I was a valuable customer, when I was not, was a thermometer of their approach to customer satisfaction.
If you are looking for a Ford car or service I strongly suggest you go to Lakewood. They made not only my day, but my trip. Shannon Sylvia Blaine, Wa
What a hassle free environment! - VonHAWK
Awesome dealership! Smiles abroad from all around--must like working there. I loved my experience and my new Escape. RJ (Ranjit Singh-jimenez) met me with a handshake and smile. Had my car appraised while we looked for the right vehicle. Found the one that best fit my families need and with the diligence of management, drove off in record time. I cannot say enough good this dealership has in products, and most importantly, its people. My experience was stress free, which is very important when one makes the decision to purchase a new vehicle. There's a placard hanging from the rafters that state "Honesty! Integrity! Customer Satisfaction!..." couldn't be more true! If we buy another vehicle, West Hills will be our first and last stop.
Great Service Dept - Poophead
Both my wife and I have had our ford's serviced here in the past two weeks. Ric Gaddis was our primary contact and defines professionalism, respect and courtesy all with a big smile.
I don't get oil changes all that often but when I do, Five Star and Richard Gaddis have my business.
Great Buying Expetience - Benzgal
I went to Price Ford Lincoln to look for a used Ford Escape Titanium. Just having moved here from Las Vegas 3 months ago, I was used to being accosted by numerous sales people as soon as I set foot on a car lot. This was quite a different experience. I was looking st a car on the lot when a salesman named Tim came over and asked if I needed some help. I told him I was interested in buying a used Escape and he replied that he had one I could look at. I really expected pressure to buy a new vehicle but there was none. He brought the car up, I looked at it and said I would think about it. He said he had another car I might be interested in at which point he brought up a Mercedes GLK. After driving both cars I was sold on the Mercedes. I told him I would think about it and let him no tomorrow. I expected to be pressured into making a decision but again there was no pressure. I called later that day with several questions all of which he answered. I went up the next day and bought the Mercedes and the whole process including financing took about an hour. It was the easiest car buying experience I’ve had. Everyone was friendly, professional and efficient. I would definitely recommend Price Ford Lincoln and Tim Zimmer to anyone looking to purchase a vehicle.
Worst service ever! - disappointed
I have never had such bad service. I took my car in over a month ago. Each time the service rep gave me a date it would be complete, that date was missed. (more than 5 times) Several times the rep was supposed to call me with an update, and that was also missed. There was an excuse every time. I have never been treated like this from my old ford dealer in Tacoma (Titus Will) Even with the long drive, I will now go back there. I do not expect to return to Awesome Ford again. I was considering switching to Awesome Ford before this disaster in service, and thinking about time to purchase a new car. Not from this dealer! Finally got my car back. Have to say, the end product was good. Just the in between time was so poor. At least they caught the problem with miss-installed parts before I got it back.
Bickford restored my faith in the car buying process - Island Girl
They say sometimes you go through difficulties to lead you to great things. I was treated very poorly at another dealership closer to my home. For many years, my parents and grandparents bought Fords from Bickford Motors and were very happy, always. I should have went with my instincts and started with Bickford! Thank you Darren Matthews and Eric Berg for the STELLAR service. You far exceeded my expectations for taking care of your customers. I truly felt like I had spend a few hours with family and friends. Thank you for making my dream car come true and restoring my faith in the car buying process. I love that Bickfords still have old fashioned values and beliefs in taking care of customers and their employees. "Scooter" is everything you promised and then some.. I love my new EcoSport!
Service - Owner
102k service. Recommendations for preventive maintenance allowed me to do at different intervals to separate costs. I did all basically because she solved a tire issue I had been trying to find for 4 years.
Out Standing - The Edge
I gave the rating a 5 star because of the unpressured atmosphere I came in to see about getting into something a little more up dated not that my 2014 EDGE is out dated but just was looking to see what was on the lot long story short waked away with a 2015 LINCOLN MKT since we are return customers we were treated like we were old friends
Sales only - haven't used the service center - Steve Leonard
Don Buesen was pleasant to work with we're very happy with the vehicle (2013 Ford F-150 FX4. Gas mileage is terrible but we expected that. Very comfortable to drive.
Loving my f150 - Thanks Scotty and Company - DWS
Nothing but good things to say here. It was all good from start to finish. The guy I dealt with was helpful and responsive to all my questions. My one small issue post-purchase was addressed quickly and perfectly.
Thanks much. Look forward to years of great service DWS
great day bought a new F150 LXT - dealingwithcar123
We met Bill. He showed us some trucks, we made a good choice. Bought a new truck!
He was very nice and Inette took us for a test drive. We are happy with our purchase.
We have been to several dealerships and looked at many trucks. We were thinking of buying a used
Bill showed us a 2018 new F150 and we bought it!
Excellent in every way! - Marilyn L.
This is the third new vehicle we have purchased from Fugate Ford's salesman Kurt Kranc. Each time no pressure, gave us a very fair trade in price, very informative in helping us decide which vehicle was best for our needs and gave us a great deal. He's a good guy and I would recommend him highly, as well as the sales manager and finance manager. We will be loyal customers. Thank you Kurt Kranc and Fugate Ford!
LOVE MY MUSTANG!!! - Mariss32
Dave, Larry and Pete were all awesome to work with - fun and friendly! They made the car buying experience fun and were able to work with me me and get me what I wanted! I drove off the lot with the BIGGEST smile on my face in my brand new mustang. I love Frontier Ford!
Wonderful - Tinishamarie
Keith Jefferies was AMAZING ! I would recommend making this dealership to anyone in search of a car. "Hammer" you rock too!! The staff was really friendly and informative .
Oil change - LaVoy
Great job done at sunset ford, they have a great program going on the cars they sell.sunset is a doing a good job with my truck
F150 XLT Super Crew - Ken
I was impressed with the selection of Super Crews available at Bowen Scarff. I worked with Ron Olson and told him what options I was looking for. It was freezing cold with high winds that day. He searched several vehicles to ensure the options I was looking for were available. He found some different color choices and I was able to select exactly what I was looking for. The purchase was friendly and painless.
Easy comfortable experience! - ScottS
From the initial email I sent to "Internet Sales" until I drove away in my new vehicle, the experience was pleasant and far from what I had experienced in the past from other dealerships. Everyone I came in contact with was pleasant, extremely helpful and willing to answer any and all questions.
Great Customer Support, Great Service - OrangeTree
I purchased a 2018 Transit with the intent to convert it to a multi-purpose camping rig. I did my research and decided to purchase a high-roof, 15-passenger van in the Extra Length body style with a 3.7L V6 engine. I searched the internet and found Horizon Ford had one. I was able to schedule an appointment with a sales staff for the same day and went in to check out the car.
I had a little difficulty locating the lot because it has no sign, but it is the white building next to the Fortune Casino and across the street from the Great American Casino. Google Maps took me to the right place, but I drove by twice before pulling in.
The van was really clean and drove very well. The only downside is that it had a 3:73 rear axle. The salesman I was working with said it would be no problem for their shop to change it out to the higher-torque 4:10 axle. The other issue I had was that I didn't have anywhere to park it in Seattle. The sales manager was really accommodating and said he'd let me park it there while I found a space to rent to park it!
My salesman got me a quote for shop labor and parts that I could take right up to service and get the job done. Even though Sales and Service are in two different towns, the communication between them is great!
I highly recommend visiting Horizon Ford if you're looking for a new vehicle! It was a great experience!
Nice and Easy Sale, but no Follow Up or Follow-Through - JB
In my life, I've purchased many cars. Some transactions were an absolute joy and easy (in and out in 45 minutes for my Land Cruiser). Some transactions were an ordeal (5 hours of negotiating for our first Subaru Outback).
We purchased a used Ford Fusion from this dealership earlier this fall. And the sales person was knowledgeable and friendly, but wasn't too flexible on the price, but that was ok. The sales process was very smooth. Our only contact with the service department on this vehicle has been very pleasant.
So why only 3 stars? Once the deal was done, we haven't heard a peep from the dealer or the sales person. No thank you notes after the purchase, no phone call to see how we are enjoying the car, or any issues they need to take care of. When I purchased a used Avalanche from a nearby dealer, we got at least one communication a year (Christmas card with hand-written note) for years after the sale.
When you come in and spend a lot of money on a car, you expect some sort of service AFTER the sale, and I hope this review will help the dealership improve on this. We love the car so far and I hope to be in the market for a newer truck within the next year. Whether I use this dealer or not is still in question. If I could give 3 1/2 stars, that would be a better reflection of our interaction with this dealership.
lied to - Steve
I purchased A new F-150 ,50+ K. all I asked for was for them to add the ford brake controller and I would pay there asking price, I was informed that this could not be done on the new 2017 model and I would have to go with an aftermarket unit. So I purchased it anyway, several days later I looked into an aftermarket controller and discovered that the ford controller could be added I called the same dealer anonymsly and surprise it could be installed and the part was in stock , I then asked if thay would do the right thing and put it in for me , the manager refused ,seyed the diel was done this was the same manager his name was Zaine that had the salesman lie for him. This was a very low thing to lie about as the option was under $300 to install ,I ask that if he is willing to lie about this what is he going lie about when you take your car in for servicaine
Transmission crapped out after less than a year - Unhappy customer
I bought a Fiesta there, transmission crapped out after less than a year. Got the run around for over an hour on the phone with them. It is still under warranty. Their reply, “drive it in and we will be able to look at it in about 2 weeks.” Also, “we have no loaners for you. You’ll have to just figure it out. We can give you the number to a rental car company.” How am I supposed to drive my car there when the transmission is out...?
STAY AWAY FROM THIS DEALER, THEY TARNISH THE FORD BRAND - Slavik Melnichuk
EVERYONE SHOULD AVOID THIS DEALERSHIP, THEY WILL LIE AND NEVER MAKE THINGS RIGHT. READ DOWN AND FIND OUT. THESE GUYS DONT DESERVE ANYONES BUSINESS UNTIL THEY LEARN HOW TO TREAT THEIR CUSTOMERS RIGHT.
UPDATE AS OF AUGUST 2018. I had finally got some time and decide to call and have this dealer fix the brakes and the brake controller as the controller never worked since i bought the van new from them and they installed it and the brakes started to make loud schreeching noise as the brake for the trailer didnt ever work. They promised me to fix the issues and said they would do those and then call me about fixing recalls. Guess what?? They fixed the recalls, things that they get paid for and never fixed the 2 issues caused by them, they said they couldnt recreate the issues and as i picked the van from them, the driveout to the hwy 99 is down hill and it made an ugly sound. The break controller book says that according to the flashing code on the controller, there is no power running to it when the brakes are engaged. How is this dealer still in business? I restore homes for people and if I screwed people over the way these guys do, i would be out of business, there is an HONEST WAY to make a living and succeed im business and if you screw up, make it right. EPIC FORD, YOU HAVE TARNISHED THE ENTIRE FORD BRAND WITH YOUR LAME, EXCUSES AND SHOULD CLOSE YOUR DOORS UNTIL YOU LEARN HOW TO CONDUCT BUSINESS AND TREAT PEOPLE RIGHT.
LATE 2017 IN TO 2018
I called and scheduled for I requested a new ford transit and also a 2018 f450 limited from Epic Ford and I was transferred to Mike Ryan same guy who sold me a broken diesel ford transit and with upgrades I paid for out of pocket that do not work and he ignored my calls to get the van fixed but since i was told that hes the guy i most recently purchased from then he is the one that I have to work with. When i asked him to find me a f450 limited he only laughed at me at it being a very big and expensive truck and then said he will let me know costs and stuff. I followed up with him several times after that and left voicemail that he never returned calls to but finally whrn I could reach him and he kept telling me he will look into it. Long story short, i ended trading my 2015 f350 in for a 2018 f450 limited at Titus Will in Tacoma and as far as I know im the only guy that has this unique truck on this coast. It seemed that Fred at Titus Will was interested in earning my business and he was willing to get me what I wanted without any issues and even expedited delivery of my truck by the date I said I needed it. I own a very successful insurance restoration company and promises go along way in my business but looks like they meant nothing to Mike Ryan or the people who kept making me work with him. Unfortunantely for Epic Ford, all my vehicles will be coming from Titus Will for personal and business use as well as I will be referring all my friends there as well because they care to get you want you want and dont laugh at you, at the end of the day what does it matter to anyone what car I want, if I can pay for it then your job is to get me exactly that.
I bought 1 truck from Epic thinking they were still a great dealer ship when they used to be Brian Ford because I bought my 2015 ford f350 king ranch from them. I was wrong and after I paid for my 2017 ford transit tdi, it had issues and they were never resolved. Dont make the mistake of coming there.
Great Service Experience - stampguy
Overall, an outstanding service experience. I was promptly greeted by Aaron at the service desk. He listened to me and made sure he had documented my concern. He put floor and seat covers in my vehicle and escorted me to the waiting area and made sure I was comfortable. He gave me frequent updates during the repair. When everything was done, he explained everything that was done, and thanked me for my business. My truck was washed and vacuumed, and the whole experience made me feel that I was engaged and important. I love this dealership! Highly recommended.
"BAIT and SWITCH" - FordTruckGuy
Horrible sales tactics for my used truck buying experience!
The Bait - Website ad price for the truck - $42,981 - Nice initial conversations with everyone involved. Pre-approved online before even looking at the truck. Came in for a test drive, again, everyone super nice. Came back a couple days later to work a deal, everyone still nice.
The Switch(es) -
1 - Sale price of the truck now $57,000! I had to show this "manager" the ad on HIS website. He changed the price back to $42,981.
2 - Trade-in value on my truck - $5,000. (2006 F-150 now on their website for sale listed for $14,981) This took an hour and 2 sales managers to try to get me to "meet them half way" on this, because they said they'll have to wholesale my truck and nobody will give them what I was asking for it - $9,000. We settled at $8,800.
3 - Financing - Remember I said I was "Pre-approved"? SO I thought. After speaking directly to Shawn, he told me specifically that I was pre-approved at 7% for this truck days before coming in. After spending roughly 2-3 hours in the dealership finalizing the deal it was time for finance paperwork. The finance person said they couldn't offer that rate, but could offer a rate of 12% !! Almost double!! Their excuse - The 7% was quoted on a new vehicle. I never looked at a new vehicle. They came back down to 7%, but that took another 45 minutes.
All said and done, 4 hours of horrible humiliating haggling, I left with my new(used) truck. Although I should have walked 3 hours prior, I stuck it out. Probably paid more than what the truck was worth and certainly got less for my truck that it was worth. But so far, I like my truck.
This dealership wants nothing but your money, period. They have ZERO integrity and in my case, don't give a rip about the customer.
I did receive a call from 2 different managers and spoke to one directly after posting a similar review. He was going to speak to his management staff about my experience.
Maybe it was my looks, or just a bad day to buy a used car from Port Orchard Ford. Or simply just bad business.
Dishonest - Kevin Sawyer
I was looking for a very specific truck. Found it online at Marysville Ford. The only picture they had online was from the outside. I emailed them about the price and to see more pictures. They sent me more of the outside but said service had the keys so they couldn't get the inside pics. At that point I was on to them. I figured something was up. It was advertised as a 6 speed manual. I went line by line and asked about each item. Turns out it was an automatic. I spent several days back and forth emailing before I realised that. I called and spoke with with a manager "Andrew". He said oops, they have a company do their online advertising and that just happens. Um, no it doesn't. If you pay for something it should be done right. If not, find another company who will get it right. It's a scam, them being dishonest to get you there. Andrew said he'd call me if he found the truck I wanted. I said don't bother, I wouldn't spend my money with them even if they are the only ones who had the truck. I'll spend my dollars with honest companies. The concept of "used car salesman" is spot on at Marysville Ford. Dirty dirty dirty.
Buy somewhere else! Avoid town Ford lincoln. - David C
At first it seems like a professional sales enviroment but after the experience of buying a lincoln mkz it was the worst sales experience I've ever encountered. I'll probably never buy a ford or Lincoln again and will make sure to deter others from buying one unless they can rectify the situation. You feel pressured to buy and to the point that it seems you're being manipulated to buy. I asked multiple times if they had any used Lincoln mkz from 2013 on and the sales rep told me no, only to find out they had two hidden in the lot after the purchase. I was told it had heated steering wheel as well. I felt excited at the time and they used that to their advantage to pressure me to buy. They even made it sound like i was getting a good deal, only to find out i could've gotten a used car or even new one for a lot less. I have considered legal action buy in the end may just return the car and take the credit hit for a few years than give money to a greedy dealership. I liked where Lincoln and ford is going but the sales experience as me looking else where to buy. Never buy here, look at other dealerships and you'll pay a whole lot less.
STAY AWAY!!! - Steve Ruhl
DO NOT GO NEAR THIS DEALERSHIP!! THEY ARE THE WORST AT TAKING CARE OF THE CUSTOMER! SALES CAN'T COMMUNICATE WITH THE SERVICE DEPT. AND THE SERVICE DEPT. CAN'T COMMUNICATE WITH THE SALES DEPT. THEY WON'T GO THE EXTRA MILE. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU IN THE DOOR. ONCE AGAIN, STAY AWAY!!!!
Mullinax Ford of Olympia