Fred Rahovi is epic! Request this guy!!! - rich123
First of all, I would like to note that I was an out of state buyer from over 2000 miles away and I was not able to purchase the vehicle I wanted because they were in the process a moving the car to another dealership as it had sat there for too long. Unfortunately, there was not enough time to have a pre-purchase inspection done in time before the car would be transferred.
Anyways, from beginning to end Fred gave me the best customer service I have had in the very long time; it definitely is in the top 5 experiences I have ever had. This is coming from an experienced general manager and customer service manager with years of experience. If the manager of this dealership is reading this please note that this guy is an absolute asset to your team and is an all-star.
Generally my experience with dealing with salespeople at out of state is that they usually put you on the back burner as they assume that you are wasting their time or are requesting much more information, pictures, details etc. (This is a terrible practice as the growth in out of state buyers continues to explode in the US with the rise in online sales and advertising). But Fred went above and beyond! I asked for pictures of any flaws or issues on the car, instead of directing me to the website like most salespeople do when working with online customers (in which I had already meticulously reviewed) he sent me over a dozen pictures so I could gauge the condition of the vehicle. Then he forwarded me the service record that the dealership had. All this was a few minutes AFTER we found out that I wouldn't be able to make the deadline for the PPI because all of the Benz dealerships were booked due to the upcoming holiday. He followed up every time and informed me about the car being transferred and even negotiated the price down even further for me without giving me a hassle and the normal salesman/manager games. He even was going to drive the car to the Benz dealership to have the inspection done (not sure if it would have been him personally driving it).
I was so impressed with his service that I called 4 independent dealerships today for PPIs, which ended up all being booked, because I wanted to buy that car from Fred. I hate that we could not make the transaction work but please note that you were pleasant to work with and if I am ever in the market for an Infiniti I WILL buy from you.
Nothing Infinite about their care - Left at alter! - Kurtis from Kirkland
Don’t go!! There’s nothing “Infinite” about Infiniti’s care once you drive away from their lot - they will LEAVE YOU AT THE ALTER!! “Dennis” sold me a very expensive QX80 with low miles and clean car fax. The problem arose when, 12-mo later I was informed that my car HAD been in a serious accident! So I reached out to Dennis and his team at Lynnwood Infiniti, asking for some simple accommodation that might represent $300-$1000 in benefit (1/4 the profit they made on me!) and their response? Dennis texted and offered an oil change, and hasn’t responded with a single word since! Infiniti will stonewall you and who wants to be discarded after spending tens of thousands on a high-end car? Let me say again: DONT GO TO INFINITI OF LYNNWOOD. Remember, it’s the customer care and integrity AFTER the sale that really counts, and you won’t enjoy any care from Dennis or Infiniti.