Recall and oil change - patw1
Great customer service by Shinee, car done on time and looking spiffy with the complimentary car wash.
Showroom staff very helpful as well.
Nice and detailed service report.
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Certified Sales Consultant
Discovery HSE 2 yr service - AASALIM
Good dealer, expensive for service but car is great. Had to do tons of updates and had to leave car for 4 days, they provided loaner and paid uber when needed
Disinterested and unmotivated - BBRONOV
My wife and I arrived to build/dplace a deposit on a new car, and was told by the salesperson that they weren’t accepting new orders, and couldn’t tell me when they might start taking orders again. I suggested emailing the specs I was interested in from Jag’s build tool on their web site. He indicated this would be ok, and that he’d notify when I might move forward with my purchase. I did as I said I would, and received no confirmation that he’d gotten my specs. It’s almost like he didn’t want to sell me a car! A week later I queried another dealership in Bellevue, and they were very happy to help me, and take a deposit on a 2019 model, even though they weren’t yet in production. Long story, short, Bellevue Jaguar got the six-figure sale that Tacoma could have gotten if they’d even pretended to interested in helping me. On the up-side, the service dept has always been stellar and helpful, but it seems the GSM has a different set of priorities. Sales staff not recommended.
UPDATE May 2007: Year 2 has brought a 360 degree change... - dawgpac
UPDATE May 2007: Year 2 has brought a 360 degree change in the level of service and proficiency. All problems have been addressed. Suspension gremlins have disappeared completely. Customer service has been outstanding.
Previous post: Brought my 2005 Land Rover LR3 HSE in multiple times. Unable to diagnose/fix air suspension problems. In less than a year of ownership, I've had the following: fuel tank recalled/replaced, air suspension compressor replaced, stereo speakers replaced, faulty hood release cable replaced, coolant level sensor replaced, park distance control module replaced, navigation screen replaced. LOVE this vehicle when it's working, but come on Land Rover, get your act together.
This dealership is fabulous...great service and salesmen... - pauly1377
This dealership is fabulous...great service and salesmen who know what they're talking about. I'm a customer for life!!
Jaguar Land Rover Bellevue
Jaguar Land Rover Seattle