Onto our 3rd Mini - Steve Zilkey is awesome! - onourthirdmini
We love dealing with Northwest Mini, service and sales are exemplary, highlighted by working with Steve for our 3rd mini. He made the sales process easy, hassle free and a pleasant experience. Great dude, great dealership.
Overall - Seattle MINI Service Center : BAD - AKDC
This Review is about the MINI Service Center only... and not about the Dealership as a whole.
To start with, someone needs to teach the Customer Service Representatives to smile.
Secondly, they need to be taught how to be a little considerate. They seem to be quite arrogant for such customer-facing positions. They would have no hesitation in refusing service by using lame excuses. They do not hesitate to bother customers to come back multiple times unnecessarily rather than help resolve issues sooner.
Thirdly, they could use some better learning about customer co-ordination, courteous behavior, and common sense rather than go by textbook like statements.
Lastly, they are very expensive when it comes to labor, in addition to already expensive parts.
It is a pure rip-off big-time.
For everything they would charge 2 labors - one for diagnosis & two for fix/install. Ideally, they should credit back the diagnosis towards fix/install if the customer chooses to perform the fix then and there. The technician is not really going to spend twice the amount of time. Very Unreasonable Service Center.
I wish I could avoid going there. But, there are parts that are available only at the MINI service center. So, I have to force myself to go there.
Sometimes, it feels as if the technicians program the cars such that the customers are required to come back to the service center every other month. I am unable to quantify that statement, but that is my genuine gut feeling.
Overall - Seattle MINI Service Center : BAD