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THE CAR OF MY DREAMS - woofwoof
Sandberg Volvo is outstanding in all areas. Here is why: The staff is professional, knowledgeable, helpful. They seem to like what they do. They are friendly and welcoming. SECONDLY, the showroom, “LET’S MAKE A DEAL AREA” was filled with comfortable chairs, snacks, water and drinks. There were books,etc for kids.
LASTLY, and most importantly, was the team of Beniamin and Kathy that sealed the deal for us. RIght from the get go, Beniamin was tenacious. I was very specific about what I wanted. They did not have the car on Sandberg lot. Benny continued to check in with me every day to give me an update. He was able to find my car in California. It was already on a truck heading to Sandberg dealership. Benny and Kathy compliment each other. Kathy noticed I had a broken shoulder and twisted ankle when we met with them. Kathy could tell I was hurting. She helped me to my car, made sure I had water and snacks. Customer Service is definitely her forte. I will tell you that I have been leery about buying a car in the past because of the salesmen I have dealt with. But Benny and Kathy have a special charisma that works well. They compliment each other. I did not feel pressured by any means throughout the sales presentation. Between Benny’s megawatt smile and infectious laugh coupled with Kathy’s common sense, caring and positive attitude, it won us over. The next time we buy a car, they will be the first call we make. I love my XC40.
Purchase of a 2017 Volvo XC60 - Volvo66
This is my 4th Volvo since 1992. First through Topping, then O'Brien. The maintenance and sales departments have always been top notch. Saturday, 16 February 2019, I worked with Jose. He did everything to make mr and my husband comfortable. He was extremely efficient and did an awesome in helping us purchase our car. I would recommend Jose and the Dealership highly to others.
Incompetent service dept. Sales department lie. - JasonH
I moved to the US in Sept 2016 and one of my first tasks was to source and purchase a car. Being new to the country I limited my search to main car dealerships/franchises.
I found a VW Routan at Autonation Volvo that to met my immediate needs. Test drive arranged and other than what appeared to be a small issue with the wheels being unbalanced all seemed ok. There was a concern that the CarFax report had a 35K mile 7 year hole in it, but I was assured this is not unusual and wouldn't be a problem (I wasn't familiar with CarFax, but now know this assertation by the saleman was not true). A sale was agreed and a promise made that the issue with the vibration through the wheels would be fixed.
Next you speak to a guy who will try and upsell packages such as a maintenance program (which I took),and windscreen insurance. To try and sell me windscreen insurance I was told that ‘the windscreens on these German cars are thinner than American cars and therefore easier to break’. Ignoring the fact that the VW Routan is a rebadged Dodge Grand Caravan, this claim is disingenuous at best. Reading other reviews it seems it is not unusual to be fed some BS by this guy.
Next you speak to the finance guy (I was paying cash). The finance guy makes you feel like he is doing you a favour by allowing you to buy the car, I'm guessing he's annoyed he doesn't get to sell someone one of his finance packages.
I get the car home and the heater stops blowing warm air and develops a high pitched squeal. Driving the car back to Autonation, steam starts to bellow from the engine bay. Faulty radiator hose diagnosed and repaired, the squeal wasn't.
The wheel vibration noted on the test drive was still present so I took it to a local tyre shop. The problem wasn’t an unbalanced wheel, but warped and blue (overheated) front brake rotors. The rear brake calipers were seized and pads near bare metal. All 4 rotors, calipers and brake pads needed replacing at a cost of $1000.
6 months later and it is time for an oil change/service. I'd purchased the 3 service package so took the car back to Autonation. I was given the impression this package would follow manufacturers service schedule. This was not the case. The package is for 3 oil changes only. Driving home the “Change Oil” message popped up on the dash - Autonation failed to reset this so was asked to return to clear.
6000 miles (7 months) later the car went back again for another oil change. Again on the way home the “Change Oil” warning popped up on the dash and the red Oil light on the dash would light up when braking and the engine was noisy at idle. The oil level was below the “Safe Area” marked on the dipstick. So, when I received the standard ‘please let us know if your experience was less than truly exceptional’ I did just that. I never received a response from Autonation.
Remember the fix to cooling system which failed after 30 miles? The heater started blowing cold again and coolant emptied itself all over the road.
The reason? Autonation failed to put coolant system back together correctly causing the new hose to rub on the thermostat housing and fail.
In summary the mechanics at Autonation Volvo
- did not complete a full inspection prior to sale resulting in the car being sold with dangerous brakes and a faulty cooling system
- failed on 2 separate occasions to clear the change oil
- failed to refill engine oil to an adequate level.
- failed to repair cooling system correctly causing it to later fail.
The sales team:
- Are, at best, disingenuous when upselling car packages.
- Lied about the importance of the CarFax report missing 35K miles/7years of data.
- are rude/arrogant when they get wind they won't be selling you a finance package.
The After sales/ customer care team.
- Ignore you if you have problems or raise concerns.
Autonation Volvo Bellevue are by far the worst car dealership I have ever had the misfortune to deal with.
Worst customer experience of my life. - amill
We ordered a XC40 through Volvo Cars Seattle (formerly Bob Byers) in February. Our friends mentioned they did not have great experience with their service dept. as Bob Byers, but we were optimistic new ownership would be better. We called in June to check on when our car might be delivered & they said they were planning to contact us soon because the car was misordered & they received a different model. We kindly waited weeks for them to find a way to fix this or make it better-- we even gave them options of how they might do this, because they did not seem to have a clue as to how to do do that. The manager, Connie, did not call us when promised and made no attempt to correct their mistake or apologize for their error (they just said "sorry you feel frustrated.") During these weeks, they never even re-ordered our car, so the potential delivery date got pushed back even more months. Their best solution was to refund our money so we could move on. We were so excited about this car & so heartbroken to have such an appalling customer experience. We waited 5 months and have no car. Connie & this dealer experience made me never want to drive a Volvo again.
Worst car shopping experience in all aspects... - jessijean
Didn't even feel comfortable purchasing a new vehicle from this dealership let alone wanting to pay full price during a sales event. No sales found, no competent sales person, no working used cars and yet I paid 13,000.00 from this dealership for a vehicle that stopped working a month later!
This is what I get for wanting to feel safe because I am a single mom with a child.
I'd rather deal with the IRS ~ or get all my teeth pull at the same time without any pain meds.