Very good service, would recommend - broish3496
My experience here was very welcoming. The only problem is that they did not disclose any help with assembly of my jeep after purchasing. Thanks
Top Reviewed Specialists At This Dealership
Fantastic - Floyd and Hilda
Bob and Dustin very very helpful. Pleasure doing business with them.i would recommend them to anyone. You can't beat Cassens they are very friendly. 5 stars from us very happy customers.
Straight shooters - Bluesman5668
I seriously couldn't ask for a better experience in buying a vehicle. Everyone from my salesperson to the manager to the finance guy listened to what i wanted and didn't try to push me toward something i didn't want. I felt like they were honest from start to finish.
Team Leader- Elite Certified Sales & MVP
New Sales & Leasing Agent
Loving the Ride - DonnaK
Great dealership. The salesman and finance specialist were awesome! Both knew their job; top notch service. I would definitely recommend this dealership. They were so helpful and patient addressing all my questions; making the purchase both informative and exciting.
New and Pre-Owned Sales
2018 JL X 2 - Alan
Was so impressed with Jeep JL and working with Scott, we purchased a Rubicon and Sahara this year. Scott makes the process super easy and fast. Thanks
Senior Sales & Leasing Agent
Sales & Leasing Consultant
Great service!!! - jamar318
Well worth the drive from the St Louis Metro area. They have plenty of inventory to choose from. If you are familiar with their Collinsville location you will really be impressed with all of the options...
Good Experience. - Scott
Walt & The Service Department at Auto Plaza Chrysler Dodge Jeep Ram Farmington took great care of me. I would recommend this dealership to others. Sales and Service were great!
Wonderful Experience - Semarjen
I was looking for a specific Jeep Compass, certain features and graphics package, and Auto Plaza in DeSoto was the ONLY dealership in a 60 mile radius that had exactly what I was looking for. Started with texting Brandon about the vehicle, he was quick to respond and provided immediate pricing with our Chrysler employee discount. Upon arrival to test drive the Jeep, Brandon was with another customer and introduced us to Blake. Blake was great! Very knowledgeable about the Jeep and all it's features. Although we didn't buy that same day, I was in contact with Blake while trying to secure financing elsewhere. He was always responsive and answered all my questions....and there were a LOT of questions! Once my financing was secured, we met Blake and he went over all the little details this vehicle had; helped set up my phone and Sirius XM radio. Would definitely buy from Auto Plaza DeSoto again, and especially from Blake!
Great experience - Jeep guy Perry
Tex is a good guy to deal with up front and hassle free best car buying experience I have ever had, I highly recommend Tex and Napleton
Commercial Sales Consultant
Purchasing of my first car! - Paulamae85
I highly recommend Hosick motors if you're going to buy a new or used car. My experience was excellent! I bought my first car there last November and I am still highly satisfied! Bryan went above and beyond to make sure I walked out with my first car that day! I'm forever grateful!!
Great People To Buy From - Karen
Bought a used Chevy Cruze here about 3 weeks ago. My salesman, Will, was very willing to please! The car didn't have cruise control which I REALLY wanted on it, so he was able to give me a good deal on adding it to my car. Also my boyfriend had remote start added to it as a surprise for me. Will was great to work with as was everyone I dealt with here. Felt like I got a good car at a good price from people who want my repeat business! Would recommend you check them out!!
Great experience at Monken Dealership, Centralia, IL - Betty Malone
We recently purchased our 4th Nissan Quest from the Monken dealership and, as always, had a great experience! Everyone we had contact with during the purchase was friendly, helpful, and extremely efficient. Thanks to Bob Logullo for his expert help throughout the process and to Wes Monken for his gratitude for our purchase. We would highly recommend this dealership to anyone looking for a vehicle!
Schicker Automotive - Cat
Great place to do business. They made it easy and stress free!
We got a great deal on our Jeep Grand Cherokee. We wouldn't go anywhere else!
Awesome Deal and great people! - Curvesgirl
Painless .... Best deal ever with Sheryl and Farah! Got everything I wanted and more! Recommending Federico to everyone I know and to people I don’t, too!
Exceptional...I wish I could give 6 stars! - Chris&Chris
We searched far and wide for months to find the right minivan for our family. Finally, we found what we were looking for at Lou Fusz. Our sales person, Zach Harris, went out of his way to answer all of our questions, get us setup with online preapproval and schedule our test drive at a time most convenient for us, as we had to drive nearly an hour from home to the dealership. There was no pressure as we took time to make our decision, and when we were ready to move forward, again, Zach went out of his way to make the entire process as smooth as possible. He was incredibly knowledgeable about the vehicle we chose, gave insight and compared other similar vehicles, and we appreciated his candor. When our paperwork was ready to be signed we had the pleasure of working with Henry in finance. He presented our options and payments to us in an easy-to-understand way, he was friendly and professional, and got us squared away with time to spare on a Friday evening. We had agreed on some additional service to be done after we purchased the vehicle and again, even though it was not his department, Zach went out of his way to make sure we were taken care of several weeks later. In the service department we worked with Angie and Heather, both provided outstanding customer service, and we look forward to seeing them in the future for regular oil changes through our maintenance plan. We have already recommended Lou Fusz to several friends and will absolutely be back for our next vehicle, no plans to shop anywhere else. From start to finish, by far the best experience we’ve ever had buying a vehicle. Thank you!!!
Willing to go the extra mile - Jdent1987
Cortez Thompson is the man to visit. Keeps in close contact and takes it upon himself to go the extra mile. Just talking to him for a little bit and I could tell customer service was very important to him. When there were a few bumps in the road he called me for two days trying to make the deal work.
Vehicle Purchase - Jackie B
I purchased a new to me 2016 Mazda CX 5 Touring. So glad I found South County Dodge! You people ROCK! I will be back!!
A Service department that cares - xmas2000
The service department is the best! They went the extra mile to get my Jeep repaired in a timely fashion. Kind and caring and kept me updated to what was going on at all times, even if it was not so good. Keeping me in the loop, so to speak, means the world to me and not just waiting not knowing about the progress of the repairs. My kudos also go the manager that has assembled such a caring and knowledgeable team in the service department.
Good Service - beth
Good customer service, prompt service. Told them what I was experiencing was going wrong with the vehicle they listened. Told me the issue fixed the problem. Got me back on the road & my car feels good
"EXCELLENT" - Aaron and Senta
Oh Billy, how do I put in to words my experience? Although very professional, I have never laughed so hard while buying a car before. Billy made buying my new jeep an experience I will never forget and has earned my business. If you are in the market for a vehicle please stop in and see Billy!!! You are the best and Thank You!!
False Advertising/Buyer Beware - AP2018
After researching the purchase of a Pacifica online, I found the best deals at Holzhauer. I went there, test drove the vehicle and subject to the appraisal of my Durango was ready to purchase that day. I asked if the online price for the vehicle was the price I would be getting and Brendan assured me it was. Fast forward to the official offer and I was given a deal based on the MSRP of the Pacifica, which was $7000 more than what was listed online. I feel like they tried to take advantage of a female who went on her own to buy a car. Little did they know they weren't dealing with an amateur! They even went so far as to tell me they thought they already had someone to purchase my Durango! Needless to say, I left and will not be returning.
Oil change appointment - BeepBeep I'm a Jeep
It was easy to make an appointment, Jenn was so helpful in getting us just the services we required and nothing else. We really like the ability to have an appointment, rather than just walking in and having to wait for everyone that walked in before us. Our Jeep was ready hours before we expected it! Thanks again Jenn!
Incompetent service department - JAMES
My insurance works with this place. When I lost the keys to my truck they towed it there so I could get new keys done. After I picked up the keys my check engine light came on. Service department was closed so I drove home and called them the next day. They denied all responsibility and offered to get it checked out for the usual fee. I denied since the check engine light was not on before I had the car towed. It got worse - about a month later my key did not work anymore and I had to call my insurance again and it went back to them. The service manager was rude - even so that I told them not to do anything until I got there to check out what's going on, they had already taken my truck apart so I had no choice but to pay for the installation of a new ignition switch. The way it is the key's were not done right, so the ignition switch went bad - so I paid over $1,000 for the ignition switch and the keys and I have still an issue with my check engine light that they caused to come on. I even went thru BBB and they answered them wrong. I can only recommend to stay away from this place - incompetent and rude.
Buyer beware - mssmith
*Buyer Beware* I started my search for a New 2017 Ram on Auto trader, like most Americans searching for dealer incentives and driven by prices, I looked some 300 miles from my home. If it's a good deal, then why not? I came across Dave Sinclair's vehicle on Auto Trader for an astounding $29,948.00 for a loaded Big Horn Crew Cab 4x4 SLT, normal price at other dealers was $36k, so I called down to Sinclair's to make sure the vehicle was still in stock. The internet manager, Jane, whom answered the phone was pleasant and easy to work with. She did inform me the vehicle was still on their lot and since we had only 2 days left before the incentives were no longer valid through Dodge, I should make my way to their dealership, sooner than later. As I was starting to figure out a time to drive 6 hours one way I happened to look on their website only to find the exact same vehicle priced at $34,200.00. Keep in mind, Jane had said nothing about the price. So I told Jane we would be down to purchase the vehicle and I had already been pre-qualified through my bank and Dodge, but they would have to honor the $29k price.
"Well, I'm sorry but that must be a mistake made by Auto Trader." Jane tells me. "Our price is what is listed on our website."
"So what would have happened if I never would have looked at your website and I would have drove all the way to your dealership to buy that vehicle?" I asked.
"We would honor our website price." She stated.
The reason I tell this story is because I would like everyone who reads this to understand that this looks like a classic Bait and Switch. The pricing stayed the same reduced amount on Auto Trader after I brought the mistake to their attention. Members of Sinclair's staff called Auto trader to adjust the price, or so they told me, but no changes were made to the price until the vehicle was sold. Also, I was informed that AutoTrader had the wrong price for quite a few of Mr. Sinclair's vehicles. The whole process seemed fishy.
After speaking with Jane twice she informed me the dealership would only honor the $34K price tag because it was Auto Traders fault the price was different. Regardless, of who put the wrong price on Auto trader, they are still representing Sinclair's. If a company hires a third party to do their advertising ultimately, the hiring company still has to take some responsibility and to make it "right" when a customer calls them out about it.
I made a few more calls to the dealership that afternoon; a few to Dave Sinclair himself. He informed me they would not move on the $34K price tag. I informed Mr. Sinclair about the Auto trader mishap and how false advertising is in fact illegal, but "accidents" do happen and since their key slogan is something to the effect of "we will do everything to make it right-even if its free" I didn't think there would be any issues. However, I was mistaken. Mr. Sinclair told me to wait for his call back and he would get me a "new number," suggesting a lower price than the $34K. So I waited... and waited... and waited some more, realizing I had only a few hours to make sure this deal was going to go through because the Dodge prices were done on 01/31/18.
Mr. Sinclair called me back at around 8pm to inform me the truck had sold. (not to my surprise) I guess the fact I had told him and other members of his team that I wanted to buy the vehicle and had pre-approved financing already, truly meant nothing. Mr. Sinclair did offer me another vehicle, "to meet his numbers he was willing to take off $1000.00." However, that vehicle was not what I was looking for so I declined.
The moral of the story is always check into a dealership before you spend your hard-earned money. Good thing I called before driving to see the vehicle!
The advertised price should be the correct sales price. I will be filing a claim with the FTC (Federal Trade Commission), an organization who clearly frowns upon false advertising, and the BBB.
I found this dealer on the internet and gave them a call... - tslattery
I found this dealer on the internet and gave them a call expecting the same story about how great the car is and I better hurry. However, when I called I spoke with Tom Gillum and was amazed at the low sales pressure and his straight forward honesty. I drove over two hours to this dealership and found the car just as he described. All the personnel working there were very friendly and honest and NO GAMES with the general manager. I was so impressed that I wanted to get the word out that there are honest dealers still out there. You can take them for their word on the phone or in person. Their pricing is very reasonable and they are great to deal with. Never thought I would give a car dealer a good review, but I was impressed!
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