Smooth Process and Great Selection - zjoiner
Glendale has a great selection of used and new cars and trucks. I found the truck I wanted and was able to purchase it the same day. The negotiation was straightforward and I love the truck!
Top Reviewed Specialists At This Dealership
Great team!! Great experience !! - Stl2570
My family has done business with Cassens for a very long time. I trust these guys. The entire process of buying a car was fast and easy. No long waits and no disappointments.
Service - Ajizzle09
I was able to enter the business without a appointment and was able to get service on my vehicle and was able to get my vehicle fixed in a timely manner.
Senior Product Specialist
New & Preowned Sales
Business Development Manager
Friendly service, knowledgable sales consultant - Melne5
It was a good experience buying from South County. We were there late and I know everyone was ready to go home, but we still had great service.
I had a wonderful experience at this location,with Pete Thib - Quinn
When I walked in this location Pete Thibodeau was the first to greet me and introduced me to Rick Bockhoff..and they jump right into helping me get finance in my car I really appreciate them both without them I would not of been rolln away with my Car...Thanks again guys and I will be sending people your way
Excellent dealership with great people. - John N.
My entire family has been buying vehicles from Lucas-Smith for 15-years. The dealership has competitive prices and a service staff that stands behind its work.
Used Car Sales Manager
Excellent experience!!! - Bluesfan1967
My salesman's name there is Brandon Ziegler I must say it was a once-in-a-lifetime experience. He tailored my purchase around what my immediate need and want was that day. I could not have asked for a better overall experience at a dealership. I would highly recommend this dealership and Brandon to all my friends and family!
Great experience purchasing my new Jeep! - Diane1611
I traded in my 2014 Jeep Compass for a 2018 Jeep Compass and had a great buying experience. I got a great deal and financing was so easy. Royal Gate has the biggest inventory of any Jeep dealer in the Metro East. This was the third Jeep we've bought from Royal Gate and we won't go anywhere else.
"EXCELLENT" - Aaron and Senta
Oh Billy, how do I put in to words my experience? Although very professional, I have never laughed so hard while buying a car before. Billy made buying my new jeep an experience I will never forget and has earned my business. If you are in the market for a vehicle please stop in and see Billy!!! You are the best and Thank You!!
Smooth with No Suprises - Nickprovince82@gmail.com
I've dealt with Mike Obenauer for 17 years and every transaction was smooth and effortless on my part. Never had a worry about anything, just one call and it was taken care of and everbody should experience the way Mike treated me every time.
Great People To Buy From - Karen
Bought a used Chevy Cruze here about 3 weeks ago. My salesman, Will, was very willing to please! The car didn't have cruise control which I REALLY wanted on it, so he was able to give me a good deal on adding it to my car. Also my boyfriend had remote start added to it as a surprise for me. Will was great to work with as was everyone I dealt with here. Felt like I got a good car at a good price from people who want my repeat business! Would recommend you check them out!!
Great experience at Monken Dealership, Centralia, IL - Betty Malone
We recently purchased our 4th Nissan Quest from the Monken dealership and, as always, had a great experience! Everyone we had contact with during the purchase was friendly, helpful, and extremely efficient. Thanks to Bob Logullo for his expert help throughout the process and to Wes Monken for his gratitude for our purchase. We would highly recommend this dealership to anyone looking for a vehicle!
Schicker Automotive - Cat
Great place to do business. They made it easy and stress free!
We got a great deal on our Jeep Grand Cherokee. We wouldn't go anywhere else!
Fantastic experience - Billriley
Larry Burch and Ms. Walleck were extremely hrlpful, efficient and a pleasure to deal with. We will recommend Federico to our friends. Great place to buy anew car
Scammers, time wasters, over priced cars - Carbuyer76
This place is the biggest waste of time, and biggest scammers in the area.
1st time, they assured me that if i drove 2 hours each way, i was approved no matter what.
They low balled my truck trade in, offered me $300 for a fully working f250 truck. Got us a way way over priced dodge cailber. only took it because my wife was disabled, in a wheelchair, as we were leaving dealership, the battery failed on the car. As we were broke down in the middle of the highway, they told us to return to dealership even though the car was locking uo the brakes due to the battery issue.
No apology, nothing, but got a new battery installed.
2nd time, was assured no issue with financing since i was bringing $3000 down payment. After 5 hours, was told to go home, they would call us if we were approved. Never got a call back, wasted 9 hours of driving and waiting in the dealership.
I wont be back for a 3rd time.
Truck purchase - PAT AND BEV OTTE
Purchased a truck on Saturday, Evan was our sales consultant. He made the purchase a very pleasant experience. I would highly recommend him when purchasing a vehicle he was very informative and knew what he was doing. We have always purchased all of our vehicles at Lou Fusz, and would never go anywhere else. Thanks Steve Kabaaz for all your help also.
Purchasing of my first car! - Paulamae85
I highly recommend Hosick motors if you're going to buy a new or used car. My experience was excellent! I bought my first car there last November and I am still highly satisfied! Bryan went above and beyond to make sure I walked out with my first car that day! I'm forever grateful!!
Great Experience - Acadia2700
Had a great experience buying our new Jeep Wrangler Rocky Ridge/Smoky Mountain. Richard Blue was extremely helpful and friendly, as was everyone else involved. This is the fourth car we've purchased at Royal Gate and if/when we're ready for another, we'll definitely return and work with Richard. We will also recommend Royal Gate and Richard to our friends and kids. Thanks for a great experience and an awesome Jeep !!!
Worst experience ever! - Jeepguyforlife
I am certainly not an unrealistic person and while I don’t love the process of buying a new car, it is a necessity in life. We had called on Friday and talked to Jaci to verify that a jeep was available that we seen online! We drove 1 hour over in the rain and I specifically told her that we needed to be at 6k on trade in and if they couldn’t do it, no hard feelings. The online price of the Jeep was 32,404, so when she comes back to sit down she says you will love this deal! She then proceeds to inflate the price back up to MSRP and say, but we are giving you more for your trade than what it’s worth.
Are you freaking kidding me? You must think we are morons to not catch that you did not start with the price that was advertised. There was no reason for this. If you want to give less for a trade then just be honest about it, not deceptive! I WILL NEVER VISIT HERE AGAIN and will push for anyone I know to not ever patron this dealership!!!!
We went to Southtown Dodge/Jeep in South county today and bought a Jeep where they actually honored their online price.
No satisfaction after sale - questiong loyalty to chrysler
Purchased 2017 ram1500 night edition. Salesman was great service dept was great. Finance manager pushed extended warranty by stating transmission could be a problem and they offer a warranty that if you dont use it they buy back. I purchased warranty and after researching transmission i decided to cancel the warranty. 60 days had passed and the dealership had still not sent out the paperwork to mopar vehicle protection so i could receive my refund. At this point i have been given the run around and misinformed, to put it nicely, about how to receive my refund check. Today i was told extended warranty is now cancelled and a check was sent to the lean holder, but then i was informed that Oliver C Joseph had asked mopar to stop payment on check and now i need to send mopar a loan payoff statement from the financial institute so a check can be mailed directly to me since loan has been refinanced. I contacted Oliver C Josephs general manager Greg Castelli and he informed me the best he could do was send off the loan payoff statement for me. This has taken what was a pleasurable buying experience and turn it into what i would expect from a nonreputable used car lot. So much for sevice after the sale.
Customers are an unwanted intrusion.. - Surprised and Astonished
The service staff is generally courteous, but seem to be hamstrung by antiquated systems and indifferent management. While waiting for my car to be released to me after being repaired the previous day, I went onto the show room floor looking to trade in my older Jeep on a new Grand Cherokee Limited. There were four sales people on the floor, huddled around a counter discussing what to order for lunch from a take out menu. I was on the floor for 15 minutes, tried to make eye contact several times as I stood patiently near by. I was the only customer, clearly waiting to talk to someone about buying a car. I was ignored to the point that I began to wonder how long I could stand there, a mere 3 feet away without being noticed. I gave up after 15 minutes and left the dealership, never to return. Two days later, I bought a Grand Cherokee from a dealer 20 miles away. They gave me a fair deal, appreciated my business, treated me with respect and the entire transaction took less time than it took to pick up my car from the service department at Century - the day after the repairs had been completed! Don't waste your time in Wentzville if you're looking to buy or service a Jeep or Dodge. This place won't be around long under current management.
Buyer beware - mssmith
*Buyer Beware* I started my search for a New 2017 Ram on Auto trader, like most Americans searching for dealer incentives and driven by prices, I looked some 300 miles from my home. If it's a good deal, then why not? I came across Dave Sinclair's vehicle on Auto Trader for an astounding $29,948.00 for a loaded Big Horn Crew Cab 4x4 SLT, normal price at other dealers was $36k, so I called down to Sinclair's to make sure the vehicle was still in stock. The internet manager, Jane, whom answered the phone was pleasant and easy to work with. She did inform me the vehicle was still on their lot and since we had only 2 days left before the incentives were no longer valid through Dodge, I should make my way to their dealership, sooner than later. As I was starting to figure out a time to drive 6 hours one way I happened to look on their website only to find the exact same vehicle priced at $34,200.00. Keep in mind, Jane had said nothing about the price. So I told Jane we would be down to purchase the vehicle and I had already been pre-qualified through my bank and Dodge, but they would have to honor the $29k price.
"Well, I'm sorry but that must be a mistake made by Auto Trader." Jane tells me. "Our price is what is listed on our website."
"So what would have happened if I never would have looked at your website and I would have drove all the way to your dealership to buy that vehicle?" I asked.
"We would honor our website price." She stated.
The reason I tell this story is because I would like everyone who reads this to understand that this looks like a classic Bait and Switch. The pricing stayed the same reduced amount on Auto Trader after I brought the mistake to their attention. Members of Sinclair's staff called Auto trader to adjust the price, or so they told me, but no changes were made to the price until the vehicle was sold. Also, I was informed that AutoTrader had the wrong price for quite a few of Mr. Sinclair's vehicles. The whole process seemed fishy.
After speaking with Jane twice she informed me the dealership would only honor the $34K price tag because it was Auto Traders fault the price was different. Regardless, of who put the wrong price on Auto trader, they are still representing Sinclair's. If a company hires a third party to do their advertising ultimately, the hiring company still has to take some responsibility and to make it "right" when a customer calls them out about it.
I made a few more calls to the dealership that afternoon; a few to Dave Sinclair himself. He informed me they would not move on the $34K price tag. I informed Mr. Sinclair about the Auto trader mishap and how false advertising is in fact illegal, but "accidents" do happen and since their key slogan is something to the effect of "we will do everything to make it right-even if its free" I didn't think there would be any issues. However, I was mistaken. Mr. Sinclair told me to wait for his call back and he would get me a "new number," suggesting a lower price than the $34K. So I waited... and waited... and waited some more, realizing I had only a few hours to make sure this deal was going to go through because the Dodge prices were done on 01/31/18.
Mr. Sinclair called me back at around 8pm to inform me the truck had sold. (not to my surprise) I guess the fact I had told him and other members of his team that I wanted to buy the vehicle and had pre-approved financing already, truly meant nothing. Mr. Sinclair did offer me another vehicle, "to meet his numbers he was willing to take off $1000.00." However, that vehicle was not what I was looking for so I declined.
The moral of the story is always check into a dealership before you spend your hard-earned money. Good thing I called before driving to see the vehicle!
The advertised price should be the correct sales price. I will be filing a claim with the FTC (Federal Trade Commission), an organization who clearly frowns upon false advertising, and the BBB.
I found this dealer on the internet and gave them a call... - tslattery
I found this dealer on the internet and gave them a call expecting the same story about how great the car is and I better hurry. However, when I called I spoke with Tom Gillum and was amazed at the low sales pressure and his straight forward honesty. I drove over two hours to this dealership and found the car just as he described. All the personnel working there were very friendly and honest and NO GAMES with the general manager. I was so impressed that I wanted to get the word out that there are honest dealers still out there. You can take them for their word on the phone or in person. Their pricing is very reasonable and they are great to deal with. Never thought I would give a car dealer a good review, but I was impressed!
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