Very helpful employees - caitlin123
I recently bought a used Infiniti from Plaza and had an excellent experience. This was my first time buying a car, but Rob was happy to help find the right vehicle for me. I didn't purchase one the original cars I looked at, but there was no pressure to do so. Instead, they kept in contact and let me know when they had cars in stock that were a better fit for my needs. Once I found a car I wanted, we came to an agreement on a fair price I bought the car. Afterwards, Rob helped me learn how to use the different features on my Infiniti and called me again to thank me and offer help if I had any questions about the car. Overall, I recommend this dealership as everyone I worked with was pleasant and helpful. Additionally, their used cars are high quality and go through a thorough checklist.
Worst customer service ever! - gwb
I've been leasing cars for over 20 years and have never had customer service this bad.
Virtually since I got the car the rear view camera and monitor have been malfunctioning. I made several request for this to be fixed and they blame Infiniti corporation and refuse to do anything about it.
They were also supposed to return my previous Acura leased car to the dealer I specified and took it to another dealer causing Acura to ruin my credit since they could not find the car. When I spoke to the sales manager he made it out to be my fault and was very rude while doing so.
This is supposed to be a luxury car dealer where you would expect excellent service. You won't get that here...I recommend steering clear of any of the Bommarito dealerships unless you want to be treated badly!