Purchase of New Kia Soul - sjjob82
I located my vehicle on the Jim Butler Kia website. Due to my location, the purchase of my new vehicle was primarily coordinated via E-Mail with Annie. Upon my arrival to the dealership my vehicle was ready as promised. The sales and finance staff was professional and courteous. The price was unbeatable and exactly what I was looking for.
Top Reviewed Specialists At This Dealership
Sales & Leasing
Sales and Leasing
Awesome Service - Shelby Weed
We drove 2 hours to look at a 2018 Kia Optima SX. Nick immidatley greeted us when we got there. He had very outgoing personality and we were never pressured on anything! Will definallty recommend anyone to Suntrup Kia! We had an awesome experience!
Sales and Leasing Specialist
Sales & Leasing Specialist
Sales & Leasing Consultant
Fast and efficient. - Pburke123
Phil is a very professional person and he is always helpful when we have any questions. He always returns our calls and answers any question we may have. We will do business again with him in the future.
Ted Delivers - khofman
Ted Hantak delivered as promised on my 2018 Kia Stinger and continues to deliver as I service my 2016 Sorrento. Highly recommend Mid Rivers Kia and the Kia products/brand.
Polite & fast - Lisa Husky
Always fair, quick and polite. Get you in asap. Love my Kia. May even buy a 2nd one. My car is washed after service. Kia Soul runs well and seems to be lasting.no pressure from staff about anything.
Poor Service - James9570
After 5 years of owning my Kia Optima and have all the service performed with their service department even though they have excessively high shop supplies, service cost is higher than others and scheduling is tough to be made within a week at most times. I have been told on multiple events that I need service which was incorrect (this time I was told that I need transmission serviced every 30,000 which wrong it’s every 120,000) then since I won’t pay $35 just to rotate my tires (since Dobbs offers free rotate and balancing along road hazard repair no charge and other dealerships are $19.99) they won’t honor my oil changes for life. After $1000s of service....I was even looking at new Kia Stinger while I was there. I asked to talk to service manager (not available and no call) and general manager never returned my call. At this point, I’m looking for a new dealership for my next Kia...
Great Experience - Datus
Everything from initial conversation with Randy in which I stated that I was just looking and he answered my questions and didn't pressure me into having to act today.. Used Car sales was quick and responsive to my request and questions and Scott in finalizing the paperwork was extremely helpful. Overall, just a awesome and easy experience.
Dominic Petrulli, you ROCK! - Kkellz
Dominic Petrulli is a Financing Manager at Paul Cerame that gets the job done! I was pleasantly surprised by Dominic! He was readily available as soon as I walked in, articulate, pleasant and easy to communicate with. He had me in and out of his office in no time! He did the research to rectify my previous sale and make my dreams come true! Thanks, Dominic!
Outstanding Service Department - ZacC
I've been bringing my car here since 2014 and I've always been tested right and we'll taken care of. Many Kia repairs take specialized tools that I dinner have at home but I've never felt taken advantage of. Ali the work is explained and anything I can do myself they're happy to give me a pointer or two to make sure it gets done right. they even price match local tire stores and the have the TPMS sensors on hand (I've had two go out since I've owned the car). Plus my car is washed every time before I get it back. No reason to go anywhere else.
Poor service...avoid at all costs - Leeseeigh
I went to this dealership to purchase a vehicle. We had our financing already lined up and just needed to get the credit union the numbers and the deal would be locked in.
We went to view a Kia Cadenza that was offered for an amazing price. Our salesman (Brent) was initially very personable and helpful. We worked out numbers quickly and had them send the purchase order to the bank.
It took a little bit for the bank to process the paperwork and get final clearance from their lending dept. Once that was all clear (this was 5pm on a Thursday evening, the dealership closes at 6pm), we called our sales rep to ensure it would still be okay if we got our paperwork done at the credit union and we came to pick up that night. He said this was fine and we proceeded with the deal.
We got a phone call from our sales rep to check on our progress around 5:45 (understandable) and we told him we were pretty much finished with the paperwork. This is where it went downhill...
He then asked me for how much the check was for. It was exactly the amount they listed in the purchase order. He then asked me if we were bringing the title for our trade...I told him no and that he would receive that directly from the credit union. He insisted he needed the title right away to allow us to take delivery.
I confirmed with the credit union that the title would be sent to the dealer promptly but that was not good enough. He asked the credit union rep to call his finance manager.
The story only gets better...
We had our credit union rep call the finance manager. She put him on speakerphone (thank goodness). She confirms what I had told our sales rep...that they would receive the title in the mail from their corporate office. He said he can't do that and that he needs the title. She assured him that he would have the title and he said, "I can't trust you. I don't know you." (They are calling from a well-respected credit union with offices spread across the STL area).
She then offers to prepare a lien release or something to show that the loan is paid. He refuses. She then says she can give him a check for the full amount and then he could send only the payoff back (she was originally trying to cut out the middle man, smart). Once he realized how ridiculous that was, he said that we can move forward with the lien release and proceed with delivery. As we were preparing to hang up, he said... "Are they still there?" And she informed him that we were. He then asked if we are aware that they close at 6? And then I interjected to say that we were aware and our salesperson agreed to stay to close the deal. He placed us on hold.
When he came back on the line, he told us that they are not willing to stay. They thought we would be there sooner. We had the check ready and all paperwork was signed. He rambled on about something related to the time and in my shock, I told him to keep the car and sell it to someone else.
I understand that folks want to get out of work on time. I am human and I get it, but when we already had an agreement and you renege...not only that, but you're extremely rude to me and the reps from the credit union... I felt disrespected and devalued.
Jim Butler KIA
Assistant Service Manager