Oil change - lindap4581
Great service department. They take exceptional care of their customers, really listening to our concerns. Making sure they ask a lot of questions so the problem can be diagnosed properly.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Nate , jean and Justin was wonderful - Cherish
Nate ,jean And Justin’s and Chris Dixon was Wonderful I Came In scared i wouldn’t get approved and they helped me out. Brad Sower has awesome crew and they are very good. I will be sending my family and friends to Jim Butler Kia to see the A-Team
Sales and Leasing
Sales and Leasing
Very satisfied - Crystan bindschusz
Don Archer was very helpful for us to purchase qhat we really wanted. He also explained the process and helped us understand what was the best financial solution for our family. This is our 2nd car through Kia and probally will be a 3rd in the near future.
Friendly - Hogster
Everyone that I spoke with was very helpful. My purchase was a 2017 Sorento I had a couple of things add to the vehicle they were do very professionally.
Kia Product Specialist
Thank you! - sgmaxx4
This dealer did a great job at meeting my needs to find a suv within my payment range with a trade in and no payments down! I was surprised to hear I was approved! I worked with Darion Mcmiller texting back and forth to find what worked best for me. To make sure I would be happy with my new vehicle and could afford it if anything should happen down the line. I highly recommend checking Kia out.
Thank you again Darion! I love my new Car, Oliver does too!
just bought our 2nd Kia Sorento....🙂 - Sandi & David
Several colors to choose from. Very easy and accommodating dealership. They had to work around our busy schedules and did so without hesitation. Perry was even willing to come in after a root canal if need be. I'd say that goes above and beyond.
Horrible - Jdent1987
Horrible. Came in today after having an hour of sleep hoping they would be able to help me like they claimed they could. In middle of my experience I was interrupted and forced to stop, walked to waiting room and had to wait for over 20 minutes for some mandatory employee meeting. Then after was jerked around to not get the best deal possible. But as soon as I got up to walk out hey the manager wants to speak to you..starts offering me more money for my trade magically...which is ridiculous should have offered me the best deal possible from the get go. They could have easily got me the deal i sought but instead i walked out along with any future business they could get from me and my family.
Update ...no call back from GM even after calling twice and leaving a voicemail. But also a similar deal they could have made with a cadenza certified pre owned...I ended up getting a similar deal from a different dealership For a 2017 Buick Lacrosse Essence (450 a month payment, 18 k miles full warranty leather etc). Funny how a different place was able to help me out
Best service department in the country. - Katie
All the people in the service department are awesome. James, Lindsay and Carol are most knowledgeable and can explain clearly and concisely service needs. My cars are retuned vacuumed, washed and dried. HW west service is the BEST!!!
Assumed we couldnt afford the car inquired about - Carlover1
We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again.
Poor service...avoid at all costs - Leeseeigh
I went to this dealership to purchase a vehicle. We had our financing already lined up and just needed to get the credit union the numbers and the deal would be locked in.
We went to view a Kia Cadenza that was offered for an amazing price. Our salesman (Brent) was initially very personable and helpful. We worked out numbers quickly and had them send the purchase order to the bank.
It took a little bit for the bank to process the paperwork and get final clearance from their lending dept. Once that was all clear (this was 5pm on a Thursday evening, the dealership closes at 6pm), we called our sales rep to ensure it would still be okay if we got our paperwork done at the credit union and we came to pick up that night. He said this was fine and we proceeded with the deal.
We got a phone call from our sales rep to check on our progress around 5:45 (understandable) and we told him we were pretty much finished with the paperwork. This is where it went downhill...
He then asked me for how much the check was for. It was exactly the amount they listed in the purchase order. He then asked me if we were bringing the title for our trade...I told him no and that he would receive that directly from the credit union. He insisted he needed the title right away to allow us to take delivery.
I confirmed with the credit union that the title would be sent to the dealer promptly but that was not good enough. He asked the credit union rep to call his finance manager.
The story only gets better...
We had our credit union rep call the finance manager. She put him on speakerphone (thank goodness). She confirms what I had told our sales rep...that they would receive the title in the mail from their corporate office. He said he can't do that and that he needs the title. She assured him that he would have the title and he said, "I can't trust you. I don't know you." (They are calling from a well-respected credit union with offices spread across the STL area).
She then offers to prepare a lien release or something to show that the loan is paid. He refuses. She then says she can give him a check for the full amount and then he could send only the payoff back (she was originally trying to cut out the middle man, smart). Once he realized how ridiculous that was, he said that we can move forward with the lien release and proceed with delivery. As we were preparing to hang up, he said... "Are they still there?" And she informed him that we were. He then asked if we are aware that they close at 6? And then I interjected to say that we were aware and our salesperson agreed to stay to close the deal. He placed us on hold.
When he came back on the line, he told us that they are not willing to stay. They thought we would be there sooner. We had the check ready and all paperwork was signed. He rambled on about something related to the time and in my shock, I told him to keep the car and sell it to someone else.
I understand that folks want to get out of work on time. I am human and I get it, but when we already had an agreement and you renege...not only that, but you're extremely rude to me and the reps from the credit union... I felt disrespected and devalued.
Lou Fusz Kia Creve Coeur
Jim Butler KIA
Assistant Service Manager
Pre-Owned Sales Manager