She was awesome - Redrum186
She is great at what she dose and and very professional she did a excellent job she is a very great worker ......thank you Annie we appreciate you for your help
Top Reviewed Specialists At This Dealership
Sales and Leasing
Very happy - Mel
My air wasn’t working very good and I had been to another dealer to fix but they didn’t fix it. I took it to Kia and my air is colder than it has ever been. I’m staying cool when it’s 95 degrees out. Thank you Kia!
Since I was a new customer they also changed my oil at a crazy price. If you need a oil change or air fixed go to Kia!
If you want a new car see Doy Graham, he’s the best.
Great Sales People and Associates - Soullover
This was our second trip to Suntrup Kia to buy a Kia Soul. In 2012 we bought a Kia Soul and had a wonderful, no pressure, buying experience. After driving it for six years with no problems, we decided it was time to purchase another one. Yesterday, we went to Suntrup Kia and made a deal for a 2018 Kia Soul. What an enjoyable, relaxed, experience. Our salesman Dan Mann was exceptional and very accommodating. Within a few hours we were happily driving a new Kia Soul down the road. I would highly recommend Suntrup Kia and our super salesman Dan Mann if you are in the Kia buying market. Thanks again Suntrup Kia and Dan Mann for the great car buying experience. Teddy and Noreen
Kia Product Specialist
Bought used truck for my son👍🏻 - Jbraunagel
Service was awesome. Fast in and out no hassle! Everyone super nice and helpful. Was an all around great experience!! Would recommend to anyone who needs a vehicle👍🏻👍🏻
They've won a customer for life - BKnight
So if you're like me, you have near anxiety attacks at the thought of looking for and buying a car. Pushy salesmen, horrible deals, just ugh. For me, buying a car has been right down there with jumping out of a plane without a parachute. But my wife and I needed something more reliable, so off we went. Without a ton of details, let me say it was actually a pleasant experience, if not fun, from the moment we walked in the door. Our sale guy was Charlie Hunolt. We hadn't planned on buying anything, we wanted to test drive a car we were considering and there was no pressure at all. He listened and helped answer questions we had about the car without making us feel like we had to purchase anything that day or even that year. Let me tell you, your mind is so much more clear to evaluate a purchase when you're not playing defense against the sales guy the entire time. After the test, he very casually asked if we wanted them to run some numbers we could take home and look over. I was expecting the typical "Oh boy, this is an amazing deal we're giving you. How's $2,000,000/month
with a 112% interest rate sound?" and all the haggling that would ensue. Nope, they gave us 5 different scenarios with different interest rates, different down payment options, even option to roll the sales tax into the monthly payment. Oh my gosh, it was the best. And the best part? They were GOOD deals (we went somewhere else to see what numbers they'd pull and their first offer was 80% higher than Lou Fusz's highest pricing scenario). Look, I won't bore you anymore. If you're not a fan of car buying but are wanting a Kia, go to Lou Fusz Kia and talk to Charlie Hunolt. You won't regret it. If I my next car is another Kia, you can bet I'm heading straight there.
Ted Delivers - khofman
Ted Hantak delivered as promised on my 2018 Kia Stinger and continues to deliver as I service my 2016 Sorrento. Highly recommend Mid Rivers Kia and the Kia products/brand.
Dominic Petrulli, you ROCK! - Kkellz
Dominic Petrulli is a Financing Manager at Paul Cerame that gets the job done! I was pleasantly surprised by Dominic! He was readily available as soon as I walked in, articulate, pleasant and easy to communicate with. He had me in and out of his office in no time! He did the research to rectify my previous sale and make my dreams come true! Thanks, Dominic!
Assumed we couldnt afford the car inquired about - Carlover1
We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again.
Poor service...avoid at all costs - Leeseeigh
I went to this dealership to purchase a vehicle. We had our financing already lined up and just needed to get the credit union the numbers and the deal would be locked in.
We went to view a Kia Cadenza that was offered for an amazing price. Our salesman (Brent) was initially very personable and helpful. We worked out numbers quickly and had them send the purchase order to the bank.
It took a little bit for the bank to process the paperwork and get final clearance from their lending dept. Once that was all clear (this was 5pm on a Thursday evening, the dealership closes at 6pm), we called our sales rep to ensure it would still be okay if we got our paperwork done at the credit union and we came to pick up that night. He said this was fine and we proceeded with the deal.
We got a phone call from our sales rep to check on our progress around 5:45 (understandable) and we told him we were pretty much finished with the paperwork. This is where it went downhill...
He then asked me for how much the check was for. It was exactly the amount they listed in the purchase order. He then asked me if we were bringing the title for our trade...I told him no and that he would receive that directly from the credit union. He insisted he needed the title right away to allow us to take delivery.
I confirmed with the credit union that the title would be sent to the dealer promptly but that was not good enough. He asked the credit union rep to call his finance manager.
The story only gets better...
We had our credit union rep call the finance manager. She put him on speakerphone (thank goodness). She confirms what I had told our sales rep...that they would receive the title in the mail from their corporate office. He said he can't do that and that he needs the title. She assured him that he would have the title and he said, "I can't trust you. I don't know you." (They are calling from a well-respected credit union with offices spread across the STL area).
She then offers to prepare a lien release or something to show that the loan is paid. He refuses. She then says she can give him a check for the full amount and then he could send only the payoff back (she was originally trying to cut out the middle man, smart). Once he realized how ridiculous that was, he said that we can move forward with the lien release and proceed with delivery. As we were preparing to hang up, he said... "Are they still there?" And she informed him that we were. He then asked if we are aware that they close at 6? And then I interjected to say that we were aware and our salesperson agreed to stay to close the deal. He placed us on hold.
When he came back on the line, he told us that they are not willing to stay. They thought we would be there sooner. We had the check ready and all paperwork was signed. He rambled on about something related to the time and in my shock, I told him to keep the car and sell it to someone else.
I understand that folks want to get out of work on time. I am human and I get it, but when we already had an agreement and you renege...not only that, but you're extremely rude to me and the reps from the credit union... I felt disrespected and devalued.
Jim Butler KIA
Assistant Service Manager