Best Car Dealorship Ever - mo_shire
This was by far the best car buying experience I have ever had! Everyone was so nice and gave me such good information. The whole process was so smooth and I will definitely recommend this dealorship to everyone needing a car!!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Awesome experience they have the best warranty of any car de - Suzydymond
Our salesman Jim Douglas was great he helped me through the whole procedure I had been shopping around for weeks without much luck and he found me the exact car that I wanted and kept it in my budget no one else could do that
Sales and Leasing
Sales and Leasing
Happy new Kia owner - Espe5902
I loved my old Kia Niro but I’m obsessed with my new Kia Sedona My experience and purchase was great and I credit most of that to my salesman Shane. I highly recommend Kingdom Kia and I definitely recommend Shane as your salesman. You just tell him what your looking for and if he doesn’t have it he’ll find it for you. AMAZING!!!!!!!!!!
Very easy buying experience! - Ejb3983
We went in just to browse. After looking at several vehicles in the showroom, Mike O’Niell ased if there was anything he could help us with. We test drove a Sportage and really liked it. Mike sat down with us and went over the numbers. Mike is very friendly, easy to talk to and never once tried to pressure us. This was the easiest new car buying experience we have ever encountered! The finance department was also fast and friendly. Took less than 10 min to sign all of the papers!
Kia Product Specialist
Wonderful - Corde017
Great experience no problem wonderful customer service second time buying here and each time experience was great. Added bonus included was the maintenance package and windows protection.
just bought our 2nd Kia Sorento....🙂 - Sandi & David
Several colors to choose from. Very easy and accommodating dealership. They had to work around our busy schedules and did so without hesitation. Perry was even willing to come in after a root canal if need be. I'd say that goes above and beyond.
Horrible - Jdent1987
Horrible. Came in today after having an hour of sleep hoping they would be able to help me like they claimed they could. In middle of my experience I was interrupted and forced to stop, walked to waiting room and had to wait for over 20 minutes for some mandatory employee meeting. Then after was jerked around to not get the best deal possible. But as soon as I got up to walk out hey the manager wants to speak to you..starts offering me more money for my trade magically...which is ridiculous should have offered me the best deal possible from the get go. They could have easily got me the deal i sought but instead i walked out along with any future business they could get from me and my family.
Update ...no call back from GM even after calling twice and leaving a voicemail. But also a similar deal they could have made with a cadenza certified pre owned...I ended up getting a similar deal from a different dealership For a 2017 Buick Lacrosse Essence (450 a month payment, 18 k miles full warranty leather etc). Funny how a different place was able to help me out
It was easy - NeverAgainMungenast
They were all very nice and judgement free. I would recommend them to anyone who wants to get an easy deal. Much better than the guys next door who wouldn't talk to me because I was in sweat pants and a tshirt.
Assumed we couldnt afford the car inquired about - Carlover1
We inquired about a Kia Stinger through our banks car buying service. I'd been waiting for the car to become available locally ever since it was announced. Auffenberg quickly contacted me several times through by telephone and email after my initial inquiry. They invited me to come for a test drive. When my wife and I arrived for our appointment We walked in and the sales manager never spoke to us but automatically decided we couldnt afford the car and told the salesmman that we needed to prove we were ready to purchase the car that day or we couldnt test drive it. We immediately walked out with our check still in our pocket. I've bought two new cars from Auffenberg in recent years...never again.
Poor service...avoid at all costs - Leeseeigh
I went to this dealership to purchase a vehicle. We had our financing already lined up and just needed to get the credit union the numbers and the deal would be locked in.
We went to view a Kia Cadenza that was offered for an amazing price. Our salesman (Brent) was initially very personable and helpful. We worked out numbers quickly and had them send the purchase order to the bank.
It took a little bit for the bank to process the paperwork and get final clearance from their lending dept. Once that was all clear (this was 5pm on a Thursday evening, the dealership closes at 6pm), we called our sales rep to ensure it would still be okay if we got our paperwork done at the credit union and we came to pick up that night. He said this was fine and we proceeded with the deal.
We got a phone call from our sales rep to check on our progress around 5:45 (understandable) and we told him we were pretty much finished with the paperwork. This is where it went downhill...
He then asked me for how much the check was for. It was exactly the amount they listed in the purchase order. He then asked me if we were bringing the title for our trade...I told him no and that he would receive that directly from the credit union. He insisted he needed the title right away to allow us to take delivery.
I confirmed with the credit union that the title would be sent to the dealer promptly but that was not good enough. He asked the credit union rep to call his finance manager.
The story only gets better...
We had our credit union rep call the finance manager. She put him on speakerphone (thank goodness). She confirms what I had told our sales rep...that they would receive the title in the mail from their corporate office. He said he can't do that and that he needs the title. She assured him that he would have the title and he said, "I can't trust you. I don't know you." (They are calling from a well-respected credit union with offices spread across the STL area).
She then offers to prepare a lien release or something to show that the loan is paid. He refuses. She then says she can give him a check for the full amount and then he could send only the payoff back (she was originally trying to cut out the middle man, smart). Once he realized how ridiculous that was, he said that we can move forward with the lien release and proceed with delivery. As we were preparing to hang up, he said... "Are they still there?" And she informed him that we were. He then asked if we are aware that they close at 6? And then I interjected to say that we were aware and our salesperson agreed to stay to close the deal. He placed us on hold.
When he came back on the line, he told us that they are not willing to stay. They thought we would be there sooner. We had the check ready and all paperwork was signed. He rambled on about something related to the time and in my shock, I told him to keep the car and sell it to someone else.
I understand that folks want to get out of work on time. I am human and I get it, but when we already had an agreement and you renege...not only that, but you're extremely rude to me and the reps from the credit union... I felt disrespected and devalued.
Jim Butler KIA
Lou Fusz Kia Creve Coeur
Pre-Owned Sales Manager
General Sales Manager