Great Experience - Suzy5565
Our salesman, Tom Brinkley, was very informative and helpful. We don't make decisions quickly, but he was very patient with us and we were able to find the perfect car! We have had to call him a few times after the sale with questions, and he was very nice about helping us figure out some things. We are very happy with Dave Sinclair!
" Awesome Salesman" - ram2017
Brock our salesman went out of his way to find the truck on the parking lot. I seen truck on website and called about it. When we got there to look at it he had it ready for test drive. Brock went over and beyond in helping us with the purchase of my new truck. He got us the trade in price we wanted. The finance guy was also very pleasant when we did the paperwork. Overall I will definitely recommend my friends buy their next car from you.
Great prices Great Service - Beverly
We have been dealing with this dealership for many years. Always efficient, reasonable and courteous. Answers all questions and gives great advice for best performance.
Oil change ripoff - Ripped Off
The mechanics who usually work on our cars were on vacation, and I needed an oil change. I had received a sale flier for an oil change from Jack Schmitt Ford, so I thought I would give them a try. I made and appointment and dropped off my car. They later called me and told me they could not change my oil because the oil plug had been replaced too tightly and if they messed it up removing it I would need to replace my oil pan at a cost of around $900. I picked up my vehicle and waited for my trusted mechanics to return from vacation. After they changed my oil, my husband told them what Jack Schmitt said about the plug being in too tight. They said it was not in too tight, that Jack Schmitt was just trying to make more money.
poor ethics - Richard Poynter
Lacking ethics at this dealership, the general manager was a jerk, typical car salesman garbage. wasted plenty of my time really just a difficult set of people to deal with.
I love the MKX that we purchased. I was very impressed... - jantayl
I love the MKX that we purchased. I was very impressed with the New Owner evening that introduce their staff and explained a lot about my vehicle.
Lost My Trust and Future Used Car Business - A_Bell
I am extremely disappointed with my experience here and won't be going back. Here is my experience as unbiased as I can tell it:
- I entered lot to see a used vehicle that had been on their lot for 3 weeks. Discussing the vehicle with the salesman, I was told the vehicle had undergone their standard used vehicle inspection and oil change.
- I test drove vehicle and noted some shimmy in brakes, so I asked for the brakes to be inspected.
- I left the lot to visit another dealership, then later received a call that the vehicle had not had the standard inspection and oil change as the salesman had said. They offered to replace the warped rear rotors causing the shimmy and pads, which was nice.
- When I returned to the dealership, I entered the vehicle to find that the salesman or another employee had smoked in the vehicle between my test drives. It had been a non-smoking car before that point which was important to me.
- With the brakes, inspection, and oil change resolved, I did a final check over the vehicle. When looking closely, I found some fluid on the left side of the bottom of the engine. The salesman didn't know what it was, so we both discussed some possible causes. He thought it might be residual fluid from the AC pump, which had been replaced. I thought it might be coming from near the water pump. I told them to check out the leak before I signed. They returned saying, "We did not identify a new leak".
- I signed the papers understanding it was an "As-Is" purchase, assuming responsibility for the issues of the car but trusting their word that the fluid was a non-issue.
- Within a week find the leak was still occurring (I parked on gravel the first 6 days so couldn't detect the leak). I took it to a Honda Dealership in another state where I had just relocated, and they immediately identified it as an oil leak through the front crank seal.
- I had the dealership repair the issue, and then I called back Wrights to inquire about the issue. They claimed I only asked them to look around the water pump (less than 10 inches from the crank seal, fluid would have been very visible from under the car), would not respond to my inquiry into whether they kept a written report of their used car report, and did not make any effort to rectify the situation, meet me in the middle, or work to find a compromise.
I can't tell whether this was an issue of lack of integrity or technical competence, but either way they've lost me as a customer.