Too good to be true - 18gca
May 29th I started talking to a salesperson at Holzhauers. They had two Jeep Grand Cherokees on the lot that I was interested in. Now this isn’t usually the dealership I would use. It’s over an hour away, but they had what I wanted, great prices, and I had a rebate from Jeep that expired in 2 days. On May 31, before I drove down, I asked if either of the Jeeps had a recall on them. I had seen it on the news and online. She assured me that they did not. Upon arriving, everything was okay. I test drove them both and decided which one I wanted. Even though I had been told that the price online applied to everyone, it apparently only applied to people without a trade-in. I was a bit annoyed, but the price still wasn’t bad, so I went forward. I waited over 4 hours to speak with someone in the finance department. The finance guy then tried to give me the “best deal”. I had already spoke to two lenders previous to my trip and was given interest rates of 2.09% and 2.2%. He tried to tell me that he had checked one of those lenders and two others and the best option was a longer loan at over 4%. I declined and after 5 hours of being there, I left and would set up my own financing in the morning. After leaving, I realized that I had forgotten my garage door opener in my last vehicle. My salesperson assured me she would send it (still haven’t received after over a month). A couple days later, I started the survey she wanted me to fill out. As I completed the survey, I realized just how little my salesperson did for me. The bought a different Jeep a little over 4 years ago (from a different dealership). That salesperson went over every detail of the vehicle, set up my radio, set up my Bluetooth, etc. This time, I was left to learn and setup everything on my own. On June 5, my entire control panel locked up several times. I couldn’t control the temperature, change the radio, use navigation, or use the Bluetooth. Service called me and basically told me they couldn’t do anything unless I drove it down there. (When the dealership is about 1.5 hours away and it’s a Tuesday-I have a job, that’s not really an option). Luckily it corrected itself after being shut off for a few hours. On the 4th of July, I get my first diagnostic report. I have a recall. When I look at the date of the recall, it shows May 23. This would be 8 days before I asked about that exact recall and was told it didn’t apply. I know it was a holiday, but I contacted my salesperson (because she had reached out the night before asking how I was liking my Jeep). She again tried to tell me that there wasn’t a recall. After I sent her the screenshot, she told me she would check on it the next day. It’s been two days and I haven’t heard anything from her. I contacted my local Jeep dealer on the 4th as well. 10 minutes after they opened, they had reached out to me to set up an appointment for my recall and got me set up the following day (today). They made no money from me, yet helped me ASAP and every person I encountered was extremely nice and helpful. My salesperson at Holzhauers didn’t care about costumer service, she only cared that my sale put her over the top for the month and earned her another plaque for her closet of an office. If I had it to do all over again, I would have waited (losing my rebate) and spent more money to have bought my Jeep at either of the other dealers I’ve been to, because they truly care about their customers!