Excellent Experience - Browning
I found Joe Nowlin to be professional, knowledgeable and great to deal with. I have purchased 3 different cars from 3 different dealers for my family in the last two years and this was by far my best experience. Joe was wonderful to work with.
Top Reviewed Specialists At This Dealership
Audi Portfolio Manager
General Sales Manager
Audi Brand Specialist
"Super Fantastic Experience, Hassel free" - Nalini Money - nalini23
Fantastic service! Previously I ordered an A3 and this time choose and took delivery of an Audi Q5 in January. Tom Schweiss handled the entire process from advice, test drive, ordering the vehicle and taking delivery. It was a great experience. Tom Schweiss was very personable, patient, and informative. Spent time to address even the simplest question and genuinely cared about making this process effortless for me. Sam Wright the finance manager was very helpful and patient. What a great team!
Audi Sales Manager
good experience - Paul Knutson
Best car buying experience I have ever had. John Wagner was great - very pleasant to deal with. No games. Excellent transaction. John knew the car well.
Best salesman - Lisa329
Although I did not purchase a vehicle from here I did visit this place last Saturday and dealt with Imo. This man was extremely helpful. He not only made this process of purchasing a vehicle stress free but was very attentive when I told him what I needed. After I left he followed up with me to let me know if I changed my mind on what I was looking for or if I found another vehicle on their site to just let him know and he would set up some time to show it. On Monday I did purchase a vehicle but once again it was somewhere else and that salesman literally was handed a sale because Imo was so thorough with all my options on Saturday I already knew what to expect. After I made the purchase I was sad to call Imo because Saturday he worked so hard to help me. Not only that but he had already called to follow up to see if I found something on their website I liked. But unlike my pass experience with sales people they tend to be defensive Imo actually was the exact opposite he not only congratulate me on my purchase but he asked me if I was in the area to swing by to see my new ride. That right there made my experience with this dealership worth the 5 stars. Ourisman of Frederick you all are truly lucky to have a wonderful salesman who displays amazing customer service skills and that personal connection with customers. That goes along way and I even told Imo how impressed I was because a lot of times finding good people with those skills you can’t really teach is difficult. Thank you all for a wonderful experience!!!
Awesome place! - ANN S.
I had an awesome and stress free experience when I got my car in this dealership. Dey, who helped me through out the process made sure that I got the car and the deal I wanted.
Bad Service - Tupper
Everyone knows Audis are great cars... But this dealership and their service department is really bad! Put a defective tire on my car... Then claimed it was balanced? Took it to a real shop... They were shocked Audi let it out of their shop.
Then when I called Audi to talk to the service rep (Brian Kennedy) I left a detailed message... No call back. I needed to drive out there to get them to fix their mistake.