Oil Leak - dmwooda
Had to take our Buick Enclave in for an oil change when we found out that one of the seals was leaking and was spraying oil over the engine. Frank took car of setting my wife up with a rental while the repairs were made (took over a week since the engine had to be pulled). Got the Enclave back and it was still leaking oil. Turns out there was an issue with the seal. A few days later (and another rental!) and the Enclave is back with no issues. Great service as always! Thanks Frank!
Top Reviewed Specialists At This Dealership
New car purchase - Haveaniceday
Stoped by dealership last minute on a Sunday evening 45 mins before closing. Found a new vehicle within 30 mins with Randy Silver. Randy, thanks again for the laughs while we looked for cars! and Robert handled the sale. I could tell that Robert knew what he was doing from the first handshake! He was very polite, knowledgeable, easy to work with and didn’t add any pressure to buy a car. I have purchased numerous vehicles over the years and have to say this was one of the easiest sale. Even though the dealership closed while I was there on a Sunday evening, they stayed after hours to take care of me. Robert Haas, I will be back to see you for my next purchase.
Customer Care Sales Consultant
Customer Care Representative
I purchased a new car from Mr. Albi Sadikaj Aug. 2017. - happy customer
Mr. Sadikaj provided excellent customer service. He was very helpful in making the right decision in getting the perfect car I was looking for. I would recommend Mr. Sadikaj if you are looking to buy a new or used car, he is great! I found his customer service to be outstanding and he went above and beyond my expectations. Best Salesman at dealership.
Director of IT
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
Friendly and reasonable - socref68
Went looking for a car for my daughter. She wanted a 2014-16 Elantra to replace one that was totaled due to hail damage. Found a car that we liked at the high end of our price range. Did not end up buying (but wish I had). We dealt with Ken Cooper, who was seemed genuinely helpful without being pushy. We will be looking for another car soon and I will definitely consider this dealership.
A great service advisor, Mr Jeff Carson - Paulie and Carmela
Two months ago while driving in Virginia my 2011 Buick Lucern broke down. I was 50 miles from my home. I called AAA and they towed my car to the closest GM dealer which was Lindsy Buick GMC. I spoke with service adviser Mr. Jeff Carson. I told him I had mech. breakdown insurance, and notified that company of where the car was. Mr Carson had all my information on how to contact that company. Jeff provided me with a loaner car. It was determined that the motor had seized.
Jeff collected all of my receipts for maintenance, and gave them to the insurance company. He explained to their vehicle inspector the cars problem, and that a new motor was needed.
The insurance company said that my receipts were not enough proof that the car was maintained. Jeff again faxed all my detailed receipts to them He fully explained to them the good condition of the vehicle and the complete and detailed receipts I had.
The insurance company relented and authorized the repairs. If not for Jeff going the extra mile, I would have had to pay a very large bill to replace the car's motor. While a new motor was ordered, Jeff kept me up to date on the repairs progress. I had full use of the loaner car I received from him. He was always professional and informative concerning my car.
Because of the service from Jeff and Lindsy Buick GMC; if and when I buy a new car, I will go to this dealer. It was a pleasure to do business with them. Honesty, professionalism and hard work is still around at a dealer and service dept. like this one.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Awful - one star rating is too high - jules323ci
I purchased a used BMW from this dealership. I was promised and given a pink "WE OWE" you document for a 2nd key. A month later they said it was "mailed out". They claim that it was lost by the USPS. KOONS did not have a tracking number since it was not shipped by FedEX , UPS, or certified mail so I would have to sign for it. Now I have to pay out of pocket for a 2nd key that I was promised.
I've had the car for less than 30 days and driven it for roughly 500 miles and had AC issues. I took it to a real legitimate dealership for repairs it will cost $1,400++ for parts and labor. I reached out to KOONS management which didn't reply right away. They dragged their feet hoping the problem would go away. When they did reply, they would NOT honor their 30 Day Used car warranty. They will argue and put blame on others just to get out of being held liable for any damages. I'm not sure why they even have paper work such as warranties and '"we owe" you documents since KOONS does NOT honor any of these. I warn any potential customers to stay away. They are NOT a customer first focused dealership. I will never do business with this group ever again and I will pass the word, to anyone looking for a vehicle. DON'T BUY KOONS!
Great Service! - dadyee0208
Armen was my sales person who help me. He was very thorough and informative on the car of choice for me. He gave me specifics and told me when, where, how soon, etc. Paperwork was completed and finance person was Korey, who also did a fantastic job.
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
was not able to do their jobs - DrDavid86
This place is a mess. They cost me money because they said to hold my tags while they do paperwork for a transfer, after 2 months and an insurance violation due to that now they say they can't transfer between classes and now can't give me tags at all. Because of the violation they caused.
Service Contract Scam - Kurtisturman
We purchased a vehicle with them and bought a service contract. It was explained to me that as little no as we went to our selling dealership we would pay no deductible go anywhere else pay 100 bucks. Go in to have a repair done and boom hundred bucks. I’m like no this is my home dealership. Bottom line I was hustled that whole thing I was told was a lie and now I’m having to pay. I don’t mind it’s a hundred bucks but my issue is the way we was told was dishonest and it just reminded me of the used “car salesman.”
Furthermore, call customer service and everyone is unbelievably rude. This whole ordeal has just made me not ever want to purchase another GM product again. Truly disappointing because 3 of my past 4 vehicles were GM products. SMH
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery