Awesome, Reliable Service Writers - dmp66
I am EXTREMELY pleased with Al Cecchini, and now also with Kacie Burriss (first time working with Kacie). I know I can count on them to make the appointment arrangements and take care of my truck and it's needs.
As I travel over 1 hour to deal with this dealership, Al always makes things convenient for me by arranging a loaner car. (not sure if that's a company policy since the vehicle is still under warranty, or if it's just company policy, but I definitely appreciate that service).
There was a small glitch in the actual service of the truck this time, which delayed pickup of my truck.
BUT, Al AND Kacie were on top of things, making sure that the service was done properly, even if it meant doing it again, which I appreciate. It just meant there was a delay, and multiple trips to the dealership.
I do appreciate that this dealership is willing to make sure that the customer is completely satisfied and will make things right if not.
Everyone is very pleasant, courteous.... I don't mind coming to this dealership. I just wish they were closer.
Top Reviewed Specialists At This Dealership
Customer Care Sales Consultant
Service Customer Care Representative
Fast service - kajal_gh
The assistant was very polite and he explained everything in detail. The car was ready within the time range. I would come back for service again.
Expensive! - revnjbclark
Were those the original brakes you replaced or the second replacements? If the latter, are not the first replacements under warrenty? Also, why were the back breaks in pristine condition? Were they being used?
General Sales Manager
Excellent Dealership - JC
I bought my Toyota from Opequon Motors approximately 2 years ago. Mr. Jeremy Adkins was the Sales Pro that assisted me on the day that I bought my car. I was surprised at how quickly and smoothly the process was with his help. Overall, I had a very good experience and would recommend Opequon Motors to any and everybody.
When in NY why not go to VA for a Jeep - DinUpstateNY
I just want to say that the team at Shenandoah Motors went above and beyond through the whole process. I had done my due diligence in knowing the make, model, and some "extras" that I sought, however, to find that package in non-xxx rust bucket for a price that was reasonable in upstate NY for a Jeep Unlimited was like watching a one legged unicorn run. It just doesn't happen. Everything is over priced for what is demand, but to find it in a manual 6 speed, with a hardtop to boot. I didn't mind taking my search to the next logical step, and extended my radius. I found an amazing Jeep, in a spectacular head turning color, and immediately submitted an online app for credit approval. Now the boys at Shenandoah had their work cut out for them. They perserveered, got me the financing that put me not only in the vehicle that I wanted, but a payment that I was ready to make. This is leaps and bounds ahead of my local dealers abilities, 640.00 a month-get outttaaaaa herrrre. Beyond that became their unending friendly approach to sealing the deal and getting the job done. They mailed up my documents, while I'd love to say seamless there was a snafu, but the guys at Shenandoah quickly made it right, and alls well that worked out well, I got a cheap and easy flight down, showed up to the dealership and signed a couple of documents and out the door with my shined up and gassed up new ride. Honestly, from one person shopping out of state to another, definitely work with this knowledgeable and aim to please team! If you're near the Front Royal, VA area well then by all means take advantage of your proximity, because Pete Talley is a great Finance Guru to get you what you want, Trey did a great job and even Robbie was super friendly as they sent him (an hour away to Dulles) to chauffer me right to the dealership. Really a great buying experience, but even better when you have a no non-sense get you what you want dealer!
Dara from Upstate NY
Sales and Service - craftylady016
I have bought 2 pickups from this dealership.
The sales have always been an enjoyable experience.
That is also true about the service.
I have always been greeted by a smile and kind word when I have to go back there for something.
Lacrosse - NRHZ
Went the extra mile to obtain verification that seat belt computer was covered by warranty. Promptly made repairs to locate why the car would not start—shorted cell in battery
A great service advisor, Mr Jeff Carson - Paulie and Carmela
Two months ago while driving in Virginia my 2011 Buick Lucern broke down. I was 50 miles from my home. I called AAA and they towed my car to the closest GM dealer which was Lindsy Buick GMC. I spoke with service adviser Mr. Jeff Carson. I told him I had mech. breakdown insurance, and notified that company of where the car was. Mr Carson had all my information on how to contact that company. Jeff provided me with a loaner car. It was determined that the motor had seized.
Jeff collected all of my receipts for maintenance, and gave them to the insurance company. He explained to their vehicle inspector the cars problem, and that a new motor was needed.
The insurance company said that my receipts were not enough proof that the car was maintained. Jeff again faxed all my detailed receipts to them He fully explained to them the good condition of the vehicle and the complete and detailed receipts I had.
The insurance company relented and authorized the repairs. If not for Jeff going the extra mile, I would have had to pay a very large bill to replace the car's motor. While a new motor was ordered, Jeff kept me up to date on the repairs progress. I had full use of the loaner car I received from him. He was always professional and informative concerning my car.
Because of the service from Jeff and Lindsy Buick GMC; if and when I buy a new car, I will go to this dealer. It was a pleasure to do business with them. Honesty, professionalism and hard work is still around at a dealer and service dept. like this one.
Never had more fun buying a car! - Deirdre
I made an appointment with Jacob Camacho who was knowledgeable, friendly, thorough and the consummate professional. He worked through my list of must haves and asked lots of questions to be sure he wasn't missing anything.
When I thought the whole experience couldn't get better in comes Korey Matthews, the Manager.
We worked through several different cars and Jacob and Korey fought hard to get the right deal for me and an awesome "big truck" that suits me perfectly.
I have purchased many cars in my 60 years and truly have NEVER had a more fun experience.
I would recommend this dealer and Jacob and Korey to everyone looking for a car and wanting to be treated with kid gloves!
Love you guys!
Fantastic - apanella
Our experience at Buick GMC of Woodbridge could not have been better. We bought a 2019 Yukon XL last week and we are so pleased with the excellent customer service, professionalism and honesty (and that's hard to find at a car dealership). Joann guaranteed us a fantastic vehicle at a fantastic price, and she delivered with absolute perfection. We would go back and purchase from them in a heartbeat. Scott, Tony and every single person that we encountered were friendly, helpful and made the experience a pleasant one instead of a painful one. Buick GMC of Woodbridge is fantastic, I would recommend this dealership to anyone and everyone. Ask for Joann, she is the BEST.
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
Excellent domestic experience. - BOUGHTIT
I went to Koons Tysons Chevrolet Buick GMC looking for the advertised great prices on some great trucks. What I received was a great buying experience carried out by an excellent sales team. Sales representative Alexander Alecxih started it off with great customer service skills, both personable and professional. He was attentive, interested, and knowledgeable without his performance feeling contrived. That was followed up by a well-rounded veteran experience as given by his sales supervisor Ryan Thompson. Southern bred, and well adjusted to city folk, Ryan completed the experience and left me completely satisfied with my purchase. I could go on to talk about James in service, or my finance specialist who did all the paper/computer work; but, I'm trying to be brief. But just let me say...I do believe they're available for a repeat performance!
Terrible experience - Password777
My 2011 Chevy Traverse engine failed right on cue at 101,000 miles (100k warranty) I happened to be near this dealership so I had it towed there and left it with Mike Seed.
The next day one of the salesmen called me (prior to anyone from service) and said they heard my car was a complete loss and would love to show me a new Traverse! I told him this was news to me so I called Mike and asked him what happened. Mike said the engine blew, I asked for more details and he said he could charge me to have it removed and identify exactly what went wrong or I could take his word.
The next day I drove to the dealership and asked to speak with a salesman about possibly trading our car in towards something else. I was told I would get $2000 in trade in value for my car. While walking around the lot the salesman told me that cars are really only expected to get about 100,000 miles and my experience with the blown engine is to be expected, in fact, that's why they offer engine lifetime protection plans! THIS IS THEIR SALESMAN! At this point I didn't want another Chevy/Buick product, instead, I asked for something for what was left of my car. It had new tires put on 2 weeks prior to engine failure, so the car should be worth something, particularly to a Chevy dealer. I left 5 messages with Bruce Palansky and 4 days later he called me back and offered $400!! He told me he's not in the parts business...so rude.
Not once during my entire experience with this organization did anyone express remorse or empathy for my 7-year-old car becoming a total loss, Mike Seed is only worried about the rental car bill, Palansky is not in the parts business, the salesman and sales manager only want to show me the new Traverse. At no point did anyone, who are all representatives on Chevy, give a rip. The first person that said anything remotely nice was the VW salesman at Fitzgerald who sold me my new Atlas.
And finally today I asked a used car buyer to come by the lot, he met with Mike Seed and others and his comment to me was he has never seen such poor customer service!! This is a guy that drives around looking at beat up cars at locations all over the city and he was shocked out how poorly HE was treated!!
All I wanted was $1000 for what's left of my Traverse, and a vehicle you represent. Instead, I was treated terribly at every interaction.
And after I emailed the general manager part of his lukewarm and half hearted response was “At this point , I would like to say that I spoke with everyone and none of this happened, but I spoke with everyone, and all of this happened.” I’m sorry, what?
AVOID THIS PLACE AT ALL COSTS.
HORRIBLE SERVICE- DON'T WASTE YOUR MONEY HERE - francescurd
BEWARE: I WISH I COULD GIVE ZERO STARS. THIS SERVICE DEPARTMENT IS BY FAR THE WORST ONE I HAVE EVER BEEN TO. THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS. THEY DO NOT RETURN PHONE CALLS OR EVEN CALL YOU TO GIVE YOU UPDATES ON THE STATUS OF YOUR VEHICLE, WHEN YOU DO CALL TO INQUIRE YOU GET PLACED ON HOLD FOR 30+ MINUTES. TAKE YOUR BUSINESS ELSEWHERE! OVERPRICED AND THE TECH HAD NO IDEA HOW TO FIX MY CAR. I WILL NEVER BE RETURNING.
wonderful - johnny k
met with douglas Williams,very professional,fun,and a great guy.i did buy a 2019 acadia.everything went great.had no essue's and enjoying my new car.
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
My extremely satisfying experience - KRICE
Alan was extremely helpful in getting me in to my new car. He found me exactly what I was looking for. I will definitely be a return customer.
STAY AWAY FROM THIS SERVICE DEPARTMENT! - Wise Green Owl
I recently scheduled my wife's Subaru Outback for routine maintenance at this dealer's service department. The car was supposed to have the oil and oil filter changed, spark plugs replaced, and air cleaner installed. My wife dropped her car off for a day and brought it home the next evening, PRESENTING ME WITH A BILL FOR $1352.37!!!!
The dealership did not do the work I had requested; rather, they did something called "Premium 60K Service".
I contacted the Service Manager and expressed my outrage. He promised to check into it and call me back. One of his service technicians called about an hour later and claimed that "my wife had requested the additional work."
Now, my wife knows nothing about auto maintenance and would not have understood any jargon which may have been used. But there is a much larger issue at stake here, and that is THE ABUSE OF CUSTOMER TRUST!!!
When I schedule a vehicle for maintenance at an auto dealership, I expect them to do the work I have requested, AND NOTHING ELSE. If they think additional work is necessary, they should CONTACT ME FIRST!!!
We will never visit this dealership again, and have made a point of telling everyone we know to avoid them. If anyone ever suggests you do business with them, I suggest you RUN, NOT WALK, AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery
My Experience At Timbrook GMC - moonie
I recently purchased a used Yukon from Timbrook's , Leah Alderman, salesperson was excellent in providing me with information and my vehicle, highly recommend Leah! Took care of getting me financed, getting vehicle inspected and getting my license taken care of. Very personable and knowledgeable with regard to sales.
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