Won’t ever shop anywhere else - Dmiller21
I recently just purchased a vehicle from Shenandoah Ford. Vincent is the go to guy if you’re planning on shopping there. He worked his butt off to make sure I left with the truck I came in wanting. Hats off to you Vincent, you the man.
Top Reviewed Specialists At This Dealership
Very quick and knowledgeable - RichmondCounty
Understood what I needed and got me in and out very quick. Clean dealership. Would highly recommend this dealership. Nice waiting room area and friendly staff.
Excellent Service - NMustafa
I returned to Darcars Ford to purchase a new vehicle yesterday. The service from Kwami is great just like my first purchase three years ago with him! He is very professional, knowledgeable and personable. Eddie was just as kind and they worked together to get me in the car of my choice. The service department is excellent as well. I have had a very good experience each time and I highly recommend Darcars Ford. Thank you! -N. Mustafa
General Sales Manager
Bigger car - xWillCastro
Our family got bigger with our new baby so we were looking for a bigger car that would meet our needs and preferences. Sheehy Ford took care of us as well as our sales rep. Definitely recommend!
sERVICE dESK AND AREA WAS TRULEY PROFESSIONAL AND ON-TIME - Floyd
REPAIR WORK WAS DONE PROFESSIONALLY DONE ASAP. SERVICE PEOPLE WERE GREAT, SPSPECIFICALY HOWIE AND KIM. THE LEFT TURN SINGLE AND THE FUSE BOX BENEATH THE STEERING COLUMN HAD TO BE REPLACED.
Fair - Friendly - Honest - JL
I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt comfortable. Every other local Ford dealer treated me like a subject in their kingdom. Playing silly sales tactic games. I feel Bryan Wood gave me a good deal and most importantly when it came time to pay their was no smoke and mirrors and inverted numbers games. I paid slightly less than the negotiated price. I hope Bryan and his knowledgeable sales staff treat you as well as they treated me.
Absolutely amazing experience - Patrick
I was looking for a used car with low mileage. We drove from staunton and this was our 1st stop
We were greated by Wayne and was immediately impressed. No pressure, no sales pitch. Just a hello how are you today. Well the rest of the visit was like going to a friends family reunion. Introduced to all the people who would help us. My wife and I had a great time visiting with new friends. We left with the most amazing used taurus and many new friends. Looking forward to a long relationship with the Myers family.
My experience with, Thomassen Ford and its Service Dept. - fordman@marvin
I have been a customer with Thomassen Ford for 20 plus years. They have always been great with their service. They keep me informed as they progress to solve/fix any issues I have had with any vehicle I have purchased there. Bill Thomassen, Owner, is willing and has gone the extra mile for me. Jim, service manager, and his crew strive to fix all issues and also keep me informed of any other work that is needed in future visits.
Give them a try for your vehicles needs. I hope your experience will be as good as mine.
Great service as always - EscapeSEL2018
I brought my car in for my oil change and service and to check out a burning smell. I got my usual back massage in your great massage chairs in the customer's lounge, worked my jig saw puzzle on my Kindle and kazam! My car is ready before I know it.
This is my last trip to Battlefield Ford, I am moving to Kansas Monday. I missed being able to say goodbye to Clayton and Melissa. I will miss everyone here at Battlefield.
My only place to buy a car! - Momof3
We have bought our last two fords from timbrook dealership and have been very pleased with their service! Charlie Owens always there to help n follow up after the sale! Even calls u on your birthday!! Wouldn’t buy from anyone else!!!
Incompetant and stealing - tragene
Daughter went to have tires put on and oil change. They waited until service was complete before they told her the warranty for free oil changes ran out. Charged her about $70. She took tires to put on and they required her to buy new lug nuts because FORD sold vehicles with defective lug nuts. Should not the Ford dealer pay for that? Then they charged her $80 for lug nuts. I suppose they have gold fillings. If you go here you get what you get. Treated my daughter poorly so I will go over and get it straightened out with the incompetent service manager.
Yannick is go to salesperson👏 - Elitehome
Yannick was informative and patient and went above and beyond to make sure I received the best deal and also his follow up skills are top notch. As a business owner I can tell you that yannick is a huge asset to your company and I can only hope I can find a sales person like yannick for my company. I highly recommend Koons and yannick. Alex handled our finance and was speedy and informative.
Horrible manager - Mila
I bought a 2015 Audi last Friday with no report regarding any damages or issues. When I test drove the vehicle it was raining and there was a sale sticker that was covering a crack on the windshield. The next morning, once I had already purchased the vehicle, I noticed the crack. I emailed the Koons sales associate immediately and was invited to come back to the dealership for inspection. Additionally, I noticed a substantial oil leak below the vehicle this past weekend. Today they worked on oil leak but refused to fix windshield crack with the explanation that the car has passed inspection. Therefore, be careful there as I had a very poor experience there.
Productive experience - Buckeye Nation in Maryland
Grant and colleagues found a creative solution to overcome technical difficulties with financing that allowed for completion of the sale during the only time I had available to complete the transaction.
Not Satisfied with my problem - mailhandler59
Not satisfied with my problem why do I have to pay for something that should been fixed under warranty .......that you’ll said was FIXED,now you all telling me won’t charge checking,but maybe charge for fixing,I should pay anything that should fix when I told you about it under warranty?????
Beware of Bait and Switch - eric222
after extensive searching on the web and 2 months of looking for a new F250 i was happy to find a nice lariet F250 with all the options i wanted at a good price of $57k. i called, spoke with a salesman whom confirmed the availability of the vehical. i told him i lived 4 hrs away so i need to know what the final out the door price would be , he would get with his manager . they called back the next day and told with a price of $67k, when i asked why the huge jump in price his response was, "well your not a First responder are you". So any of you 1st responders out there dont forget to get your $10k discount.
Awesome Customer Service!! - usatlady
I had recently purchased a used Focus from another dealer, which in 3 weeks transmission parts went out. I returned it to there for service and they said "cant reproduce problem, sorry". The next day it did the same thing and I had it towed to Sheehy Springfield. I called and spoke with "Aimee". Not only did she reassure me, she said they WOULD find the issue and fix it. I was so upset, and she managed to calm me down with her knowledge, kindness, and caring ways. They said my car was notorious for this transmission issue and it would take until Friday to fix. Aimee knew I was in a rental car, and it was done by Wednesday!! I also met with "Bob" the Service Manager. He took his time to meet with me and explain certain things about pricing. Hats off to Aimee had I not had her as my representative, I would have probably just sat there crying!!
Deceptive service department - Angelica
The service department are liars and have highly deceptive practices. I was told my battery was under warranty since I was told I have an 84mth battery by academy ford and therefore set an appointment to change my battery. I took my car 8/23 late drop off since my appt was for 8/24. Told the advisor it was the battery since I had already gone to autozone and they told me I had zero amps in the battery. Again told the advisor this but because it was going through warranty he said I will not be charged the $125 diagnostic fee if they found something. Got a call 8/24 and was told they going to charge me $300 for a diagnostic fee and for the battery!!! I asked them why am I being charged this if the battery was under warranty and since they found something when they did the diagnostic and surprise it was the battery why am I being charged the diagnostic fee?? He said he doesn’t remember me telling him it was the battery even though he had repeated it 20seconds before me telling him what autozone said and then said he doesn’t remember saying that..... Selective memory!!!
They will lie to you to your face and then say they didn’t say that and then want to charge you a RIDICULOUS amount for something they say they will not charge you for!!!!
I DO NOT recommend academy ford service department. They are liars and have highly deceptive practices!!!
Used Truck Purchase - blackf150
I bought a 2015 Ford F150 from the Koons Used Sales department. My experience with Scott, Jesus and Simon was top notch. I definitely recommend them! They kept their word and removed some scratches and dents.
First Time Satisfied Car Buyer - cbcarguy123
Johnathan S. was extremely helpful and patient through my questions and concerns. He worked with me, not against me, comparing quotes,my budget, financing preferences, and finally getting me a great price on a new Ford Focus. As a first time car buyer, the other sales reps were accommodating and available, and the showroom looked spotless during my visit. Kathy T. in the financing office was also very helpful and worked with me through a few hiccups. Overall, great experience. Sheehy definitely has the expertise and customer service nailed down.
Extremely professional team. - Terps
Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question he made sure I got an answer. It was a pleasure dealing with him. Matt was very professional in finance. When I had an issue with a new vehicle Mr. Britt jumped in and made sure I was pleased with my purchase. Overall very pleasant experience dealing with Ted Britt Ford. Great team.
Service dept is bad - Danw54
NEVER AGAIN! We will not ever step into this place ever again except to get our car out of there! We bought a used 2014 Jeep from them in 2016, and bought the Premium Warranty with it. The automatic transmission over heated and the check engine light came on. My wife said since we bought it there lets take it there. When she called to see when we could get it in there, they treated her like she was a dumb woman. #1, "Mam are you sure you bought that vehicle here? We do not sell Jeeps". And, #2, "You do know the warranty is out on this vehicle." #1, we make it a habit to call shops that are not Jeep branded to get work done. #2, she sitting there with all the paperwork in front of her with all the warranty information, 1yr and 40,000 miles to go. They gave her a appointment date and time. She had a feeling that something was not right with that conversation, so she called back to confirm the appointment the next day, they had no record of it or anyone talking to her! So had to start the process all over. Then was told they could not find any record of us buying a car there. Day and time of appointment my wife was armed with all the paperwork, but they took the car in and said they found the problem, They could have the parts that afternoon and it would be ready the next day. The next day, no calls, no emails or text. Called 6 times before we got to talk to anyone, and then was told the guy that was taking care of it and doing the work was not there today, and could not get a update. After a 10min hold was then told "OH the part did not come in, and would not be ready till Monday. So now after my wife makes commitments, she does not have her car to do them.
Malloy Ford. before you make promise's for people to get their vehicles back , #1, make sure of parts availability and when they will be there. #2, make sure the mechanic will be there and has not scheduled off! Oh and treat people with respect, and not like everyone is stupid!
It's to bad I have to give 1 star, you don't deserve it!!!
Will update this after we get it back to see if they fixed it.
Doing It Right! - mysubaru
William Britt was my salesperson and he was awesome. A math mistake which was to my favor was discovered while signing the paperwork and Jesse, (Sales Manager), honored the deal regardless of the error. I like working with people that keep their word!!! Wonderful!
Did not honour their own promotion - Unhappy camper
I found the ford transit I wanted and was greeted by a gentleman who sold me the van. Their website promoted “get $250. Off your best deal” they wouldn’t give me what other dealers offered for my trade in. When I started to leave their sales supervisor said okay I can match that. So I stayed. When we were doing the paperwork I asked for the promotion. The supervisor says you don’t get that. It’s off of your best deal, not our best deal. ?????? Isn’t it the same thing? He refused to honour it and became very repugnant
Buena atención al Cliente - Erick Guzman
Tratan de llegar a tu presupuesto y si no llegan se asercan mucho, el señor rios es bueno para hacer negocios y ayuda mucho a cumplir tus expectativas
Bait and Switch - AM
This dealership posted a listing of a vehicle. When I inquired about it, they added $10 grand to the listed price saying that the aftermarket upgrades were not included in the offer price online. Then the manager offered a “deal” for only $6 grand above their own listed price. I told them that their listing had no exclusions and offered to pay their listed price in full without haggling. The dealership refused to sell me the truck at the price they listed.
Used 2014 Escape Titanium - Seamless purchase - Jeffrey D Sacks
Met with Buks Botha sales and we negotiated a fair deal which included a trade. Paid to have the hood painted as well a few other items were thrown into the deal. Picked car up on Saturday and it looked great. Also met the Sales GM Hal Farrington who was very personable. This went down in my books as a very good car buying experience,
Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.
Service Department failed in every aspect of service - wendybird78
10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer.
10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn’t received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn’t). Rob said he was in contact with Ford’s warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it’s my only car and I can’t be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that’s what he said...he had to remove something, anyway), but he couldn’t do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn’t have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn’t have any cars at the moment either. I said Enterprise wasn’t an option anyway, because of a legal dispute from 2005 I am on Enterprise’s “Do Not Rent” list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn’t really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn’t fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car.
Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren’t, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that’s relevant), and also again reminded me that I really shouldn’t drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier’s desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn’t have any cars available. Nor did it say that Enterprise wouldn’t have let me have a car. It said I declined the car. (Insert eye roll here)
This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs.
I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can’t meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem.
Two vehicles and would go back! - Jim
I have purchased two vehicles from Crouse Ford. The service department has always been on the ball and economical relative to other dealers I have dealt with. I will say, I have asked them about another car I would like to buy that they didn't have in stock and they only came up with one alternative that was 60 miles away, but overall I give this dealership high marks.