The Right Place - Jkipp72
I had been looking to purchase a work truck for my business for over a few months and stopped at several dealerships and got the run around with down payment and financing which resulted in me not making a purchase
I called DARCARS FORD Lanham and spoke with Kwami, He was very personable and invited me to give them a try
Reluctantly after my previous experiences at other dealerships I took a chance
At DARCARS they were upfront with what could be done and didn’t try to convince with making another vehicle selection that did not fit my needs
Kwami showed me all the features of the truck I was purchasing and helped me with asking questions to help me get exactly what I was looking for
The entire staff that I came in contact with from sales to financing were the absolute best !!!
Top Reviewed Specialists At This Dealership
General Sales Manager
Better than the day before - CurlyCrew
I had a great pickup, unfortunately a bit tarnished by the previous days encounter for dropping off prior to the appointment. Today, Ben and Ali were super so I don't know if things were just off on Thursday but I hope to never experience the disappointment from the previous day.
Stellar Car Buying Experience!! - CDatri
This was hands down the easiest, most fun, genuine, honest and relaxed car buying experience in the history of ever! Kate was amazing - she knew what we were looking for, gave us our options and did everything possible to make this an incredible transaction. After we purchased the car, Kate didn't rush us out the door. She sat in the car with us, hooked up our Bluetooth and was super knowledgeable about how to use all the features of the vehicle. We can honestly say this was a super refreshing experience. I can't recommend Kate enough! We are new, and now lifelong, customers of Kate and Sheehy!
Fair - Friendly - Honest - JL
I had a great buying experience with Leonardtown Ford. I visited every Ford dealer in Southern Maryland and Leonardtown Ford was the only dealer I felt comfortable. Every other local Ford dealer treated me like a subject in their kingdom. Playing silly sales tactic games. I feel Bryan Wood gave me a good deal and most importantly when it came time to pay their was no smoke and mirrors and inverted numbers games. I paid slightly less than the negotiated price. I hope Bryan and his knowledgeable sales staff treat you as well as they treated me.
Absolutely amazing experience - Patrick
I was looking for a used car with low mileage. We drove from staunton and this was our 1st stop
We were greated by Wayne and was immediately impressed. No pressure, no sales pitch. Just a hello how are you today. Well the rest of the visit was like going to a friends family reunion. Introduced to all the people who would help us. My wife and I had a great time visiting with new friends. We left with the most amazing used taurus and many new friends. Looking forward to a long relationship with the Myers family.
My experience with, Thomassen Ford and its Service Dept. - fordman@marvin
I have been a customer with Thomassen Ford for 20 plus years. They have always been great with their service. They keep me informed as they progress to solve/fix any issues I have had with any vehicle I have purchased there. Bill Thomassen, Owner, is willing and has gone the extra mile for me. Jim, service manager, and his crew strive to fix all issues and also keep me informed of any other work that is needed in future visits.
Give them a try for your vehicles needs. I hope your experience will be as good as mine.
My only place to buy a car! - Momof3
We have bought our last two fords from timbrook dealership and have been very pleased with their service! Charlie Owens always there to help n follow up after the sale! Even calls u on your birthday!! Wouldn’t buy from anyone else!!!
Very good experience - MDP
Purchased a pre owned F350 from Battlefield Ford in Culpeper but it needed a couple things fixed. The whole team from Sales to Finance to Service was very accommodating. They definitely try to please the customer. I would buy another vehicle from them again and I will continue to service my vehicle there.
Worst car buying experience...EVER - Mustang dude
Worst car buying experience I've ever had. Never again. I purchased a new car because I wanted a NEW car, not one that has been worked on or has had issues of some sort. And let's be honest, if you are dropping 40k on a car, you are expecting a certain level of quality. Just 2 months after purchasing the car, I had to have body paint work done to the point of removing doors and rocker panels... I feel like the car is ruined (and If you have ever purchased a new car and had to have work done on it, you know what I am talking about. The car never feels the same).
So I thought maybe Koons knowing all of this and my situation would be willing to work with me on trading my vehicle. They seemed receptive so I wanted to give them a chance to make things right. I told Koons I would purchase a more expensive upgraded vehicle and would be willing to accept a reasonable loss on my end for as a "trade in". Silly me. Koons offer was hands down one of the boldest "big nut" insults I have experienced.
Please keep in mind I had no delusions of Koons simply buying the car back, and as I stated before I was willing to accept a reasonable loss. And of course their numbers included tax, title, delivery & processing fees. Koons didn't even bother trying to wave or reduce their "processing & delivery fee", Wow. After all of Koons "understanding" they slid a piece of paper across the table and told me to cram it...
I realized at that moment the dealership had no interest in retaining me as a customer. They made their sale already, thanks sucker!
Koons had my vehicle for over a month. I had to constantly reach out to them for the status of my vehicle. Every time it felt like I was forgotten.
I understand, the dealership is a business like any other, and I wasn't looking for free ride, I want them to make their money. But after everything I experienced, I think the worst part of all this is the dealerships massive failure to make this right with a brand new customer, who purchased a premium vehicle.
Won’t ever shop anywhere else - Dmiller21
I recently just purchased a vehicle from Shenandoah Ford. Vincent is the go to guy if you’re planning on shopping there. He worked his butt off to make sure I left with the truck I came in wanting. Hats off to you Vincent, you the man.
Two Great Buying Experiences at Hagerstown Ford - John5130
I leased a 2016 Ford Fusion Energi in early July 2016 and returned with my son to buy a 2019 Ford Fusion Hybrid SE in early December 2018. Both experiences at Hagerstown Ford were outstanding. For both cars we dealt with Mr. Chris Black, the new car sales manager. He is top notch. In both cases, Mr. Black went above and beyond to get us a great deal and he worked with us in a highly professional and personable manner. Mr. Black made both car buys about as easy as possible. I have already committed to lease another Ford from him when my 2016 Fusion lease ends in a few months.
I have only the highest praise for Mr. Chris Black and Hagerstown Ford... He is honest, trustworthy and easy-to-work with. Thank you, Chris and very well done!
Beware! Bought a new Mustang that had undisclosed paint work - nccarnut59
I took delivery of my brand new 2018 Mustang Shelby GT350-R under Koons' canopy 9/4/18. When I got home, I and others noticed the right front fender did not match the rest of the car. Koons barely communicates with me now. They have offered to have the fender repainted to match the rest of the car. Who wants a NEW car with a repainted fender that has been repainted again? I have asked for and should receive a refund. The level of lack of concern with Koons is astounding.
Not Perfect, but Close - Escape in Virginia
We had a very good car-buying experience buying our 2018 Escape at Sheehy Ford recently, due in large part to our salesperson, Crystal Treadway. It probably didn't hurt that she is about the same age as my husband and me, but that was the least of it. She was very friendly but, at the same time, knowledgeable and professional.
We knew what we were looking for, and Crystal wasted no time getting us a vehicle to test drive. Once we had decided on the model, color, etc., Crystal quickly found found one at another Sheehy store in MD. We had our financing in place and a Ford X-Plan certificate, which made finding a price we could live with easier than past experiences at other dealers. Jake spent a few minutes with us explaining how the X-Plan, Ford discounts, and price for our trade-in affected the price. Crystal was consistently pleasant and helpful throughout the process of getting our paperwork put together and ready for the Finance department.
Once Tony Habibi in Finance had told us about all the various programs we could add on top of our purchase price and we had made our decision, we signed the paperwork, and left happy customers, looking forward to coming back in a couple days to get our new Escape.
We weren't as happy when we went back to pick up our new vehicle. Crystal informed us when we arrived at the dealership that our the Escape we had purchased had already been sold when we bought it. So, they had found us another one that matched our requirements. The unfortunate part of the situation is that no one notified us of the change, so we had everything in place with our credit union and insurance company for the original vehicle. We then had to call the credit union to fax the new buyer's order and the insurance company to give them the VIN for new vehicle so we had coverage on the right one. In addition, we had to sign all the paperwork again in the Finance department.
Crystal continued to be pleasant and helpful through all this rig-a-ma-roll, including offering to call the credit union and insurance company for us right then so we didn't have take care of it after we got home. When we finally left Sheehy in our new Escape, we were close to being as happy as we were after our first visit.
We love the new vehicle and would recommend Sheehy Springfield, Crystal, and Ford.
Beware of Bait and Switch - eric222
after extensive searching on the web and 2 months of looking for a new F250 i was happy to find a nice lariet F250 with all the options i wanted at a good price of $57k. i called, spoke with a salesman whom confirmed the availability of the vehical. i told him i lived 4 hrs away so i need to know what the final out the door price would be , he would get with his manager . they called back the next day and told with a price of $67k, when i asked why the huge jump in price his response was, "well your not a First responder are you". So any of you 1st responders out there dont forget to get your $10k discount.
New Vehicle Purchase - waltdot8199
I am extending my gratitude to Salesperson Dennard Carey for his Professionalism he demonstrated during our quest for new car purchase. His knowledge and desire to ensure we received THE vehicle of choice was stupendous! My hats off to Mr. Carey! Also Curtishia Moore who explained the extended Warranty details so precisely and concise, we left with a definite feeling of confidence with our choice. Thumbs up! I have already recommended Sheehy Ford to friends and family! Keep up the good work! God Bless!
Great place to purchase a new Subaru! - Lance
I had shopped prices from two other dealerships and was soliciting compare prices on similar cars from Frederick Subaru. Salesman Bernardo Manaloto and sales manager Pat Blackwood were great to work with. They were engaged, patient, forthright, respectful, transparent and clearly desirous to work with me on pricing. They explained their pricing limitations but still held the door open for successful negotiations. Love the car!!
Oil change - Moose
Quality work. Efficient and reasonably priced.
I did not have to wait long for service. They are also very helpful and answer questions with completely.
Great buying experience - lenny
Artem Glushko great salesman,worked hard to make our auto deal,
went above an beyond to make sure we were comfortable with our
purchase,was very helpful knowledgeable of the product,
we will highly recommend him to our family and friends
Good Employees Bad and shady manager - Bad Experience when purchasing new truck
The manager Chris, is so unprofessional. He doesn't care if you are a first time buyer or a repeat buyer as long as the sale is made. He literally said " I will never make the sale next time a customer complains. i will just walk away.".
We had agrees on a sale price when all of a sudden they whent back on their word and reduced my rebates so the sale price was higher so they could pocket more money at the end. when called out on their lies he screamed and got loud with their buyers.
You have to make sure you pay close attention to your paperwork.
The salesman and Brad were great.
The manager, Chris was rude and condescending.
I will never purchase a vehicle from Ford in Waldorf.
Certified pre owned - Wine&Coffee22
Such a great experience! Howard and Ally were great and went above and beyond to get me the car I wanted. Highly recommend this dealership
PARSONS FORD SUCKS!!!! ALL LIES!!!! - Arthur and Tawana Sheffler
Here is another review, because K.P. Ford does nothing but lie!!!! So again, I have a 2016 ford fusion, bought it brand new and have had nothing but trouble with it since day 1. Literally everything under the hood has been replaced, including the engine, and now it has been in the shop 3 times for the transmission. Of course, they drive it and say there is nothing wrong, we get it back and guess what, it breaks down. I have been told my FRED PARSONS AND GARY O'NEAL that things would be taken care of, they were talking with the corporate office, they say they want to make things right and they haven't done anything. They have gotten to the point where they wont even return phone calls. Messages have been left for FRED AND HEATHER (corp. office) and no response!!!! I recommend that you dont do business with them......you will be sorry if you do!!!!
Do not come here - esoucitraps
I brought my truck in to replace the dead instrument cluster. They fixed it... But it took 3 days for them to even look at it when I had an appointment the first day. When i got it back the glove box was broken, and two box cutter blades were left in two different parts of the cab. I had a 5yo and dogs in it the next day. Take it back for a second chance to fix the brakes and glove box that they broke. I call, get a quote, make an appointment. They say it'll be done in under 2 hours. I drop it off, and 2 hours later they call to tell me it'll cost more than double what I was quoted, and it would take another 2 hours. I'm not interested in being taken advantage of. Also, they didn't fix the glove box. The original price quoted was already high, but the second was astronomical. DO NOT COME HERE.
Excellent experience I just buy my second F-150 with them. - Fixshine
Excellent experience I just buy my second F-150 with them specially a salesman named Anthony who help me, thanks Anthony. I for sure buy with him again.
Extremely professional team. - Terps
Abdul was great. He is extremely knowledgeable of the vehicles and does a great job explaining how all the features work. Any time I had a question he made sure I got an answer. It was a pleasure dealing with him. Matt was very professional in finance. When I had an issue with a new vehicle Mr. Britt jumped in and made sure I was pleased with my purchase. Overall very pleasant experience dealing with Ted Britt Ford. Great team.
Best Dealer with service and sales with a personal touch. - HoundDog
Best Ford Dealer wit full service and great sales team that has personal touch. The service and body shop are the best as well. There is no better service anywhere.
Fair and honest - Dixie95
Salesman Brian was more than accommodating to both my wife and I. He will be my saleman the next time we buy a vehicle new or used.
Service Department failed in every aspect of service - wendybird78
10 second review: Do not take your vehicle here for service! They don't communicate, make no effort to provide solutions, and try to put the blame on the customer.
10 minute review: Over the weekend I noticed an odd vibration when I turned corners in my 2012 Escape, especially tight turns- like the tires were rolling over uneven pavement. I called the service department on Tuesday (Monday was a holiday) and spoke to Phil. He said the soonest they could look at my car was on Friday; I could drop it off by 8:30 a.m. I dropped it off on Thursday night. Friday morning passed with no call from the service department. I called between 1:00 and 1:30 p.m. and left a voicemail for Phil. At 3:00 p.m., I still hadn’t received any updates, so I called again. This time I was told that Rob was my service manager; he told me that the problem was the rear differential - a bearing, or something and also that there was too much differential fluid..which he said had nothing to do with the problem, but he asked me if I knew how that happened (I didn’t). Rob said he was in contact with Ford’s warranty service office because it was covered under my extended warranty. He was still going back and forth with them though, but it was taking time because he kept getting interrupted (I had a feeling then that I was going to have a problem because he was giving me excuses instead of a commitment to resolve the issue.) He said he would let me know what was going on very soon - hopefully within the hour. At 5:45 p.m. he called again. I was on my way to the dealer by that point because they close at 6:00 p.m. and knowing that they had not fixed my car, I planned to just pick it up because it’s my only car and I can’t be without it. Rob said that the warranty department wanted pictures of the damage, but that required he take off the bumper (I believe that’s what he said...he had to remove something, anyway), but he couldn’t do that until Monday because the service department was closing in a few minutes. Plus the parts would need to be ordered and it takes a few days to get them in. He said they didn’t have any loaner cars, and he might be able to get me a rental through Enterprise on Saturday morning, but they didn’t have any cars at the moment either. I said Enterprise wasn’t an option anyway, because of a legal dispute from 2005 I am on Enterprise’s “Do Not Rent” list. I said I would have to pick up my car because I could not be without transportation. Rob said the car wasn’t really save to drive, and I said I understood that, but since he waited until 6:00 p.m. to tell me he couldn’t fix it until late the following week and could not give me any other method of transportation, I had no option but to drive the car.
Rob called back a few minutes later to say that he checked again to be sure there were no loaners available and there weren’t, and also that he had to pay his technician for the time spent diagnosing the problem, which is normally a $150 charge but because of the warranty I had a deductible of $100. But he had talked to the service manager and they would only charge me $50. I challenged the fee to get my still broken car out of their service department. Rob informed me that the technician had spent time finding the problem so I had to pay for that time, and again he told me that there was too much differential fluid (still not sure how that’s relevant), and also again reminded me that I really shouldn’t drive the car. Then he said he was leaving, but the cashier desk was open until 8:00 p.m., though they were trying to close early.... Implying that I should hurry to pick up my car. I told him he need not worry - I would be there in 20 minutes. When I received the summary print out at the cashier’s desk, I saw that Rob noted that I declined a rental car through Enterprise. It did not say that Enterprise didn’t have any cars available. Nor did it say that Enterprise wouldn’t have let me have a car. It said I declined the car. (Insert eye roll here)
This experience is especially frustrating because I know the car needs repairs and my work schedule is currently not flexible so as to allow me to be without transportation, so I need the service department to provide service, which is their job, so I can do my job that allows me to pay for said repairs.
I realize I have very high standards for customer service, accumulated over years spent working in customer service. Always under promise and over deliver, always over communicate with your customers, never tell your customers about any your personal problems providing service, apologize profusely when you can’t meet their needs and tell them what steps you will take to mitigate the situation, find a solution to the problem. None of those things occurred yesterday. Not one. Instead the service manager tried to blame others, including myself, for the delays and ultimate inability to resolve the problem.
Horrible isn't enough bait and switched - Hellcat92
I drove 2 1/2 hours to purchase a hellcat charger. Dealt with a guy name Patrick the whole week, solidified a deal on the price, in which I drove to sign on the dotted line. Opon arrival Patrick was nowhere to be found. A random sales man named Justin had to assist after his manager was VERY rude and condiscending towards me as if I could afford the car. Justin did his best after Patrick showed up almost 3 hours later. The car was a junk pile with a supercharged engine. Door panels were hanging off all doors, seats had worn leather from water damage, and knicks everywhere on the outside. There were cobwebs in and outside the vehicle and during the test drive the front right tire was unstable. Even after all this they THEN tried to present me a higher price than discussed saying it was bc THEY had put so much money into repairs (which weren't even completed) so basically making me pay them back for the work they had to do. After experiencing all this Patrick then ended it all with racist remarks towards my friend after he failed as a salesman. This was the worst experience I have EVER had in my life at a dealership! I would never recommend anyone to do service here again especially if you're a person of color.
Purchased our 450 Dually - MrsGrey
We had a very pleasurable buying experience with our sale representative Summer and Lisa the GM. Summer was knowledgeable, easy to communicate with and helpful through the entire buying process. Highly recommend working with her.
Dangerously overlooked service item - Bethj23
I am incredibly frustrated with the service department. I made an appointment for an oil change and recall items this past Thursday and dropped my car off Wednesday night. On my drop off slip I also noted that there was a slow leak in the driver side rear tire. Upon picking it up after the service department was closed Thursday night, we noted that the tire pressure was still low. Our receipt indicates that setting tires to proper pressure was part of our service but the service checklist did not show this as completed.
I called Friday morning to find out when this issue could be taken care of, since they missed the issue twice (as part of the routine service check and my specific note about the leak on the drop off slip). I was told that if I was going to wait while the service was done, the earliest they could get me in was the following Friday (one week later). I was told if I could drop it off, they could work it in on Tuesday or Wednesday. Despite their mistake, they insisted this was the earliest they could look at my tire so I made an appointment for next week.
Sunday morning we walked out to find the tire was completely flat, wrecking our plans for the day as we scrambled to figure out a solution to a problem that never should have occurred. It’s very upsetting to find out what poor shape my tire was in the past few days while I’ve been driving with my 2 young children in the car.