Great experience! - WVLara
The dealership was great to work with. Friendly and knowledgeable staff. Everyone did their best to get me the best possible deal for the car I purchased.
Top Reviewed Specialists At This Dealership
Great work!!! Great Service!!! Great People!!! - Mustafa
Great work!!! Great Service!!! Great People!!!
I am honored that I had the opportunity to meet Kevin the owner of this dealership, and learn more about Alexandria Hyundai. Also I met with Gerald the service manager, who is an awesome service manager and great gentleman. They both treated me like family and took care of my car AND SAVED me a lot of money. They really SAVED me a lot of money. And I was very happy with the work that was done on my car; I almost did not recognize it.
I highly recommend Alexandria Hyundai. Go visit them and learn about this local business, It is owned by a local family who cares about their local community and they will treat you like family.
Excellent Service at Antwerpen Clarksville - Hyundai17
I had a great customer service experience at Antwerpen Clarksville, as I always tend to. I came in to get an oil change, and Joe McWilliams. He immediately looked to see if there were any open recall notices (which there weren't). He let me know what kind of services would be needed later on down the road, which was very helpful. I always have a wonderful experience at Antwerpen Clarksville!
Hyundai Certified Brand Specialist
Terrific Experience - Dan
We were greeted by Mudaser Jaura. He was very professional, knowledgeable, and had a great sense of humor. He really made the entire experience terrific.
The General Manager and the finance manager were also great to work with.
We purchased the perfect car and will happily make the 2 hour drive for future purchases.
General Sales Manager
Professionalism and knowledgable - Dougpdenali
If you want to get someone who KNOWS the product, see Robert. He’s had every gmc truck/suv they have offered. The man has been doing this for over 2 decades and can answer all your questions.
Great experience, great prices. - tjbarron1977
Salesman UK was great and answered all my questions and concerns, worked with me every step of the way. Who says you cannot make a deal over text messages, he worked very hard along with the staff her to find the car I wanted with all the options I wanted. Everything went great. Very happy with my Hyundai Sonata Sport.
Sales Team will lie, cheat and steal - NavyDiver1
I'm in the market for a new vehicle and called these crooks. I agreed upon a price for the vehicle I was interested in over the phone , but when I arrived it was a bait and switch. The circus of crooks sales team uses standard high pressure sales tactics used at used car lots. I have bought new vehicles for over fifty years and these crooks are by far the worst new car dealer I have ever dealt with. If you like wasting your time and hard earned money dealing with crooks this is your place!
Friendly staff. - Ats
Friendly staff. Not pushy. We were in and out in around an hour. They had the car I asked for waiting me for and they didn’t try it up sale.
Happy Customer - Cheryl W
It's an awesome experience dealing with William Silva and the rest of the very knowledgeable, personable service crew. I have been buying Hyundai automobiles and bringing them to College Park Hyundai for decades. The crew takes a personal interest in my car and always does an excellent job on it. I have great confidence in them and credit them for my current car's long life (15 years).
Great Buying Experience! - Markse54
Our 2018 Tuscon is the 7th car our family has purchased from Fairfax Hyundai. On every occasion, Joseph M. was our sales rep. He's treated us fairly and is always super helpful! He works to get us the best price and find the car that fits our needs. He is extremely knowledgeable about Hyundai models which is why we always find the car perfect for our family! The service department is great! Josh is super helpful in providing the right guidance in maintaining our cars. I highly recommend Fairfax Hyundai and the Hyundai family of cars!
Made my first car buying experience a memorable one! - lentzman
Vod and the team did what it took to get me into the car I wanted. It was my first time buying a car and I was a bit intimidated but all the staff were friendly and helpful and they helped me through the process as a first-time buyer. Thank you all so much!!
No loaner car - Hazel8809
I bought my first new car from here about 5 years ago and had been extremely happy with every part of this dealership until the past 3 months. I now have a completely different point of view of this dealership and will NEVER buy or recommend this dealership to ANYBODY. My 2013 Sonata has had SEVERAL recalls and the dealerships HAD been very helpful until recently. I have no idea what management changes have happened- but they are horrible.
I have been doing an oil consumption test, which is beyond annoying and very difficult to do when you are a single parent who works long hours. Nonetheless on my THIRD test, my car completely stopped working. It shut down on me when driving. Talk about scary, thankfully my son was not with me. Tht evening I spent THREE hours trying to get my car towed and had to use my own resources.
I had to manage to FIND a ride home yesterday, a way to work this morning & a way to get my son from school and back home today. Talk to about difficult. Just for the service writers to tell me that they MAY have a rental for me on MONDAY afternoon! I completely understand that my claim has to go through warranty, but I should be able to have a loaner vehicle. Isn’t that the point of loaner cars, to help out your customers when a car has a warranty problem? Why am I having to pay out of pocket when they sold me a car with a bad engine? What ever happened to customer service? I have worked at a dealership and I have never ever heard of a company doing what they are currently doing. Just expecting a person to be without a car for over 3 days. It wouldn’t be so difficult if I wasn’t a single parent who has someone depending on me. I just don’t understand.
Stealing from customers - Thomas Sayler
No doubt this is a 0 not a 1 star. DO NOT BUY FROM MASSEY HYUNDAI HAGERSTOWN (FRAUD?). I purchesed a 2014 Hyundai Elentra on June 3rd 2016. Paid $541.00 for a maintenance care plan for 10 oil changes 3 years 37,500 which would be 1 oil change every 3,750 miles. Took my car for oil change the next month (July 2016) and they charged me full price (still have the receipt). I just noticed this error after selling the car and being told by my new dealership about checking the car plan for possible refunds. I called the warrenty place and they say the dealership printed out the 10 coupons. The dealership says the warrenty place should have sent the coupons I didn't receive anything but 1 peice of paper from the dealership they day I pruchesed the car which describes very little to nothing. Looks like they are working together and pocketing the money giving the customer nothing in return. They had the chance to make this right after calling them 3 times ( just give me what I paid for oil changes) but chose to make the excuse the it's been 2 years and you sold the car. The management is so weak they would not speak with me and just relayed the messages through someone named Robby. Shame on you Massey, you did not honor the plan just 1 month after I purchased the car. Stealing from your customers is never a good thing. I will be posting this everywhere and anywhere I can. Good day
Super cusotmer service - rwarren951
Service at Ourisman of Hyundai is vastly since I leased my 2017 Tucson there in April 2017. I am promptly greeted when arrive for my service appointments. The customer representatives are professional and courteous. the efforts of the staff to provide prompt, quality service are very much appreciated. Ms Cynthia Johnson was especially excellent at providing prompt, courteous when my vehicle was serviced on Nov, 9. Many kudos to Ms Johnson.
In the market for a car - Goodtimes03
I was looking for a car for the last month.could only get to the dealership on the weekends cause of my job.I was contacted by Celsey Sutton.She knew the inventory ,searched for all I needed in a car is professional,orderly and keeps you in the loop and stuck with me for a couple of weeks until I was able to make a purchase.I went in thinking I could only get a used car but happily drove away in a 2019 Elektra.Thanks to the whole team for getting me Rollin in style,a smooth process and the green tea from the waiting room! I'll share with friends and family in the market for a car....Go to Pohanka and trust Celsey to guide you through! Thanks a bunch-Floyd Lucas
My Car Buying Experience - MC Lexus
Calvin was wonderful! He helped me get a good price and did everything he could for me! Although working the took a little longer than expected, prior to my visit, he responded my text messages before coming to Sheehy Hyundai. All my questions were answered immediately.
Great experience again from Team Hyundai - jcbmd
This is the third car our family has purchased from Team Hyundai, and I’m sure more family members will be going there next time we need a car!
Good service and good experience - Stella
Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future.
UNPROFESSIONAL AND CARELESS - stardhgkd99
Pohanka Hyundai has been the most unprofessional, non-communicating deslership I have ever dealt with. Do not take your car there unless you want it returned in a worse condition than when it was taken in. My car was taken in after a recall, that caused my car to stall in the middle of the highway, which almost caused multiple accidents (because my steering and brakes both locked up). I was guaranteed no more than 2 weeks til I had my car back. they wanted me to PAY for a rental. They then had my car for over a month (would've been almost $1200 in rental fees). They constantly said "it'll be ready tomorrow" and then put it off for weeks. Then one lady said "You can come pick up your car but it doesnt run" WHAT DO YOU MEAN MY CAR DOESNT RUN??? it was brought so you guys could make it run because your terrible manufacturing caused it to stop running. They eventually fixed it after I reached out to a manger.
I ALMOST LOST MY JOB BECAUSE THEY HAD MY CAR AND WOULDN'T GIVE ME A RENTAL. I have a house, a 5 year old kid and bills to pay, this has taken SUCH a toll on my life.
Aside from all of that, I go to pick up my car (it's got a VERY expensive tiffany blue custom wrap on it) to find GREASY HANDPRINTS all over my hood, wiped down the side of my car and to top it all off an oil spill all down the front of it?!?
So now, I have EVERY manager, gm, director etc trying to keep me from reaching the General Manager, Tim Pohanka himself. Well I won't stop until I do just that. And I guarantee neither me, nor any of my family will ever shop with Pohanka.
Might I add, my family owns MANY auto/mechanic shops down the east cost, and they are all completely baffled by how unprofessional and STUPID the person who worked on my car must've been.
I encourage to not take your car to Pohanka Hyundai of Fredericksburg.
And let's not forget the guy in front of me who pick up his car that had a fresh paint job and found scratches ALL over it.
Yeah, No thanks to that. I will never rep Pohanka's name in a good way until something is done about this.
(And to think I almost accepted a job with them) 🤦???
Thomas Cumberland Subaru Hyundai
Ideal Hyundai Buick GMC